SOTC All Hands_February 2022 by https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa en-us 2022-02-22 17:50:16 UTC 2026-02-24 15:37:43 UTC hello@padlet.com https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327063 Developing an understanding for my team around professional development and career development and how the two are alike and different. 

]]> 2022-02-22 20:10:08 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327063 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327124 Safe space in team meetings and 1:1's with managers to share & receive feedback.]]> 2022-02-22 20:10:11 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327124 I see how hard I hustle and I see my teammates bringing that same energy each and every day! https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327337 2022-02-22 20:10:20 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327337 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327432 Team Time chats]]> 2022-02-22 20:10:24 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327432 Being inclusive, welcoming and reaching out to individuals https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327481 2022-02-22 20:10:27 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327481 my team of SSC's works strongly together and is rather diverse. Our manager works hard to support us. https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327521 2022-02-22 20:10:28 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327521 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327542 Developing learning and sharing opportunities within my team.]]> 2022-02-22 20:10:29 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327542 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327569 New and creative ways to learn about each individual team members' strengths and contributions.

]]> 2022-02-22 20:10:30 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327569 Open conversations all the time. No judgement zone https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327631 2022-02-22 20:10:33 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327631 The ability to express feedback openly, in large meetings or 1 on 1s https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327736 2022-02-22 20:10:38 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327736 Consistent communication https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327871 2022-02-22 20:10:43 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327871 Lift up and confide with teammates, meet other employees, and continue to foster connections across our virtual workspaces https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327889 2022-02-22 20:10:44 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327889 Openness from other Divisions to recruit from SOTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327924 2022-02-22 20:10:46 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327924 Holding Space for one another https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327961 2022-02-22 20:10:47 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061327961 Cross-functional team meetings, working together with other teams and coaches https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328016 2022-02-22 20:10:50 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328016 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328040 Diversity in new membership to team.]]> 2022-02-22 20:10:51 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328040 Support from my manager seeing me as a whole person https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328137 2022-02-22 20:10:52 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328137 Seeing my teammates working hard everyday https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328180 2022-02-22 20:10:53 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328180 cross team collaboration https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328239 2022-02-22 20:10:56 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328239 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328261 Autonomy in setting our daily priorities ]]> 2022-02-22 20:10:57 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328261 supporting and challenging each other https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328266 2022-02-22 20:10:57 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328266 Team Culture https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328275 Allowing the team to grow, make "mistakes" and supporting them as we learn together.]]> 2022-02-22 20:10:57 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328275 I would collaborate more and work on coaching skills more consistently https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328295 2022-02-22 20:10:58 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328295 Information https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328348 Making sure that our team has all of the information needed]]> 2022-02-22 20:11:00 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328348 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328367 Regularly scheduled team meetings]]> 2022-02-22 20:11:01 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328367 Disability advocacy https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328398 2022-02-22 20:11:02 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328398 Discussions about how to meet learners where they are https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328406 2022-02-22 20:11:02 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328406 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328420 Celebrating each other and the holidays we cherish! 

]]> 2022-02-22 20:11:02 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328420 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328476 Being open to new ideas and perspectives, even if you don't agree.

]]> 2022-02-22 20:11:05 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328476 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328484 Being acknowledged for work and having a safe space to ask for support when needed]]> 2022-02-22 20:11:05 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328484 My team makes concerted efforts to meet and engage with those outside our team https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328490 2022-02-22 20:11:05 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328490 Being able to ask questions at any time and have a team member help you out https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328492 2022-02-22 20:11:06 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328492 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328500 Having a supportive team to lean on with questions or concerns and utilizing emotional intelligence when working.]]> 2022-02-22 20:11:06 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328500 Set more goals as a team vs all working toward individualistic goals https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328540 2022-02-22 20:11:08 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328540 Regular communication and team building opportunities. https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328557 2022-02-22 20:11:08 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328557 Add professional development funds for ICs in SOTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328562 2022-02-22 20:11:08 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328562 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328591 Creating a safe space for my team and ensuring their career development is a priority ]]> 2022-02-22 20:11:10 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328591 Better communication across teams https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328644 2022-02-22 20:11:12 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328644 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328648 Genuine care for all]]> 2022-02-22 20:11:12 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328648 Support and help via slack. https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328666 2022-02-22 20:11:13 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328666 Feedback and support https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328698 2022-02-22 20:11:14 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328698 Support in removing bias from hiring practices https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328805 2022-02-22 20:11:19 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328805 team goals/OKRs https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328828 2022-02-22 20:11:20 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328828 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328836 Really dial into each person's strength and make sure everyone is placed where they will thrive because they're doing work that aligns with their natural proclivities]]> 2022-02-22 20:11:20 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328836 taking a collaborative approach to new programs, initiatives, ect https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328914 2022-02-22 20:11:24 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328914 More opportunities for collaboration https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328923 2022-02-22 20:11:24 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328923 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328967 We are all hands on deck and tuned into our surroundings with a commitment to safe and inclusive spaces]]> 2022-02-22 20:11:26 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061328967 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329004 Open communication with team members; proactively addressing things (celebrations and growth areas).]]> 2022-02-22 20:11:28 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329004 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329053 More communication across teams]]> 2022-02-22 20:11:30 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329053 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329059 Be human, have some fun and bring team bonding and building back into the business meeting. ]]> 2022-02-22 20:11:30 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329059 Metrics https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329062 Evaluate metrics according to whether they are realistic and equitable for people of diverse identities to achieve. For example, are talk-time scores and two-way scores consistent and equitable across demographic groups of coaches?]]> 2022-02-22 20:11:30 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329062 Rallying around development and standardization of processes https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329073 2022-02-22 20:11:31 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329073 Commit to setting a DEI goal in our work with learners https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329082 2022-02-22 20:11:31 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329082 Create structure and cadence for connecting with other teams https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329158 2022-02-22 20:11:33 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329158 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329162 being able to see what other teams are working on / prioritizing so we dont duplicate effort and can collaborate ]]> 2022-02-22 20:11:33 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329162 Having supportive and open conversations with new teammates https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329194 2022-02-22 20:11:33 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329194 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329206 Being a support and an advocate for my team, providing safe spaces, constructive feedback, and communication.]]> 2022-02-22 20:11:34 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329206 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329221 Openness  to new ways of doing things]]> 2022-02-22 20:11:34 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329221 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329254 Collaboration across departments]]> 2022-02-22 20:11:35 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329254 Better communication between STOC teams to ensure work is collaborative https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329301 2022-02-22 20:11:38 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329301 Total revamp of metrics/measurement tools https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329358 2022-02-22 20:11:40 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329358 Mutual Assistance https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329360 A central and in no way unique component of what we want to do at Guild,  our team supports one another regularly and without hesitation. ]]> 2022-02-22 20:11:40 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329360 Equal opportunities for all team members to work on projects/pilots https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329434 2022-02-22 20:11:43 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329434 business systems teams slaying https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329436 2022-02-22 20:11:43 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329436 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329440 Develop clear expectations and metrics within our team.]]> 2022-02-22 20:11:43 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329440 Collaborating as a team to find solutions https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329477 2022-02-22 20:11:44 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329477 Serving every member we can at their individual needs https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329532 2022-02-22 20:11:47 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329532 Managers who listen to career goals and help to provide experience in needed areas for growth https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329533 2022-02-22 20:11:47 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329533 Expectations and accountability https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329607 2022-02-22 20:11:49 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329607 Have a consistent means of communicating across teams https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329623 2022-02-22 20:11:49 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329623 Team Culture https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329642 Making everyone, from a new hire on Day 1 to someone who's been here for 6+ years feel supported in their roles. Doing what I can to help and leaning on others to do the same]]> 2022-02-22 20:11:51 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329642 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329660 Standardization of resources and outreach to learners.]]> 2022-02-22 20:11:51 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329660 Standardization of SOPs https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329662 2022-02-22 20:11:52 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329662 Transparency https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329680 More transparency about big changes and how we can be a part of them]]> 2022-02-22 20:11:52 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329680 More conversations around timelines- when could I realistically move positions https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329708 2022-02-22 20:11:54 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329708 more departmental leaders who are *internal* hires https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329727 2022-02-22 20:11:54 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329727 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329730 Have more SOP's in place so you don't feel lost when a situation occurs.]]> 2022-02-22 20:11:54 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329730 Working diligently to improve as a coach while making myself available to teammates wherever possible https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329755 2022-02-22 20:11:55 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329755 Space to collaborate across teams https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329762 2022-02-22 20:11:55 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329762 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329770 Consistently looking for ways to work through challenges]]> 2022-02-22 20:11:56 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329770 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329854 Collaboration among team and others]]> 2022-02-22 20:11:58 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329854 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329883 Readdressing DEI as it applies to our work at Guild]]> 2022-02-22 20:11:59 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329883 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329983 Consistent communication ]]> 2022-02-22 20:12:04 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061329983 Flagging bottlenecks in member experience https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061330060 2022-02-22 20:12:05 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061330060 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061330155 Creating opportunities focused on career development

]]> 2022-02-22 20:12:08 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061330155 I agree Standardized processes for repetitive tasks https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061330157 2022-02-22 20:12:08 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061330157 Learn about goals and structure of career coaching team and how we can support and work together https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061330516 2022-02-22 20:12:19 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061330516 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061330670 How welcoming everyone is to new team members.]]> 2022-02-22 20:12:22 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061330670 Ask diverse talent what they need and bring them into conversations of how to guide implementation of initiatives that support the retention of non-white pops. https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061330794 2022-02-22 20:12:27 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061330794 Recognition https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061330896 Teams all across SOTC do some amazing work and when they are recognized for their outstanding work, there is an empowerment that translates directly to their work.]]> 2022-02-22 20:12:31 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061330896 Access to all Job Descriptions outside of those posted as being open. https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061331001 2022-02-22 20:12:35 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061331001 Planning for short and long term impacts to our teams https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061331263 2022-02-22 20:12:46 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061331263 Career Mobility https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061333532 Clear, intentional conversations around goals that start from the time that you begin your role. Continuous growth, even if it's to stay in the same seat but grow in those skills. Maybe part of the bigger SGC convos?]]> 2022-02-22 20:13:58 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061333532 A better interview process for internal mobility to different and new jobs. Practice interviews for potential job openings. https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061333646 2022-02-22 20:14:04 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061333646 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061334224 Ability to career coach with current Guilders for internal and external mobility opportunities (as we do with our learners).]]> 2022-02-22 20:14:21 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061334224 Student-centered services https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061334492 Develop student-centered services by recognizing the multi and intersectionality of students' identities. We could do better in engaging with students in conversation and the services we provide. ]]> 2022-02-22 20:14:34 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061334492 More transparency on leadership hires as far as when folx are hired and intentional meet and greets. https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061335454 2022-02-22 20:15:12 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061335454 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061337471 Transparent conversations around our internal career ladder(s).]]> 2022-02-22 20:16:34 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061337471 Understanding that DEI is not just a critical mass and that identity and diversity is not only what is visible and often is intersectional particularly when it comes to our students and representation. https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061339158 2022-02-22 20:17:43 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061339158 DEI training https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061339411 Identity development within the staff. Understanding workplace privilege. Support staff of color to survive a in predominately white space.  ]]> 2022-02-22 20:17:54 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061339411 Offer a way to provide input on tooling and process rather than just calling on a few to represent the many. https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061341774 2022-02-22 20:19:30 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061341774 Data https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061354765 An understanding that all metrics and data gathered does not need to directly influence our pay and performance. This information can be used for training and development without being so weighted. It would allow for an IC to be more focused on serving each individual learner rather than doing work to serve themselves through raising metrics. ]]> 2022-02-22 20:29:07 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061354765 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061355134 Working on a team that relies on teamwork + communication to complete jobs. SOPs are written and being built by the ENTIRE team.]]> 2022-02-22 20:29:20 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061355134 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061355871 Standard processes & structured outreach across all coaching teams]]> 2022-02-22 20:29:55 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061355871 Focusing on developing and expanding coaching skills and sharing what is and not working https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061355901 2022-02-22 20:29:57 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061355901 SSC Centralizatjon https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356349 SSCs working together more instead of being siloed and working toward on centralized goals ]]> 2022-02-22 20:30:15 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356349 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356371 Mapping out clear(er) standards and next steps for roles internal to the department as well as to other departments

]]> 2022-02-22 20:30:16 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356371 Job Discriptions https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356380 Being able to see JDs for closed jobs is a great way to start that PD conversation with your manager. Often times it can be too late once the job is posted. 

]]> 2022-02-22 20:30:16 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356380 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356553 SOP for the majority of flow (not micromanaging individual work styles)]]> 2022-02-22 20:30:24 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356553 Lindsey Miller https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356585 2022-02-22 20:30:26 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356585 Metrics https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356654 Ensuring we are measuring metrics for the sake of serving students rather than serving Guild. Measuring metrics in a way that allows IC's to do well by their students without being penalized by performance based measures ]]> 2022-02-22 20:30:29 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356654 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356672 Clear communication in a timely manner]]> 2022-02-22 20:30:29 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356672 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356710 Honest and clear feedback about performance both on what people are doing well at and ways they can continue to improve/grow. 

]]> 2022-02-22 20:30:32 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356710 Standardized practices with coaching and outreach https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356867 2022-02-22 20:30:40 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356867 proactively listening to learners to understand their needs and using that information to develop strategies for outreach https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356915 2022-02-22 20:30:42 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356915 Conduit of Problem Solving https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356968 Our team handles topics that don't have established solutions regularly, and uses information gleaned from that problem solving process to patch mass issues before they occur. That said, in order to be transition into an established (potentially publicly traded?) company, this will have to be streamlined and consolidated.]]> 2022-02-22 20:30:45 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356968 Less time troubleshooting metrics https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356981 2022-02-22 20:30:45 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061356981 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061357010 Excellent collaboration across and within teams.]]> 2022-02-22 20:30:46 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061357010 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061357296 Talk about best ways/things to standardize and be open to change as needed to be more effective.]]> 2022-02-22 20:31:02 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061357296 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061358419 The structure of training and onboarding and how it helps to develop great Team culture ]]> 2022-02-22 20:31:50 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061358419 Caseload Sizes https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061359497 We currently gauge "acceptable" caseload sizes according to the number of "engaged" learners per coach, but we need a more realistic picture of actual workload for total caseload size. Coaches have too many learners to realistically support under our current tools and processes, especially since we've now officially limited the work week to 40 hours. I'm curious to see the impact on learner engagement with SSCs, now that SSCs aren't able to work late nights or weekends or flex their schedule to meet with learners outside of normal business hours.]]> 2022-02-22 20:32:40 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061359497 Continued work to clarify scope boundaries between teams https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061360212 2022-02-22 20:33:13 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061360212 Managers prioritizing learners/coaching during team meetings. https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061361312 2022-02-22 20:33:54 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061361312 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061363157 Often the way we approach and interact with learners is a one size fits all approach. This is not the case and our conversations with them cannot fit into a box. A change in the way we meet our learners where they are would be amazing. It would also show trust in an ICs ability to work with learners and be successful in the roles we were hired to do. ]]> 2022-02-22 20:35:10 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061363157 Senior Manager Transparency https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061366103 Managers are responsible for rolling out every change and training which means each team gets a slightly different version of the same story. Because of this, there is confusion and inconsistencies. Big changes should be communicated by senior managers so we all hear the same message (and not just through an email).]]> 2022-02-22 20:37:36 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061366103 Inclusive leadership support https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061367935 Ongoing & increased support/resources for managers on being inclusive leaders (as supervisors) & team leaders. Specifically, through a DEI & Belonging lens.]]> 2022-02-22 20:39:03 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061367935 Ease of Access to Eligibility Data and Benefits Understanding for Learners https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061387567 Every individual coach might answer the same benefit or eligibility question in a different way, and we are at increased risk of delivering inaccurate (and slow!) information as we continue to scale our number of employer partners with complex benefit policies. It would be great to create an efficient and scalable solution to support learners in getting accurate information about their eligibility/benefits (including possibly shifting the information-sharing responsibility to one core team). ]]> 2022-02-22 20:54:48 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061387567 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061392839 It can be difficult to see the pay scale for other areas of the company and then see what student facing roles are being paid. It would be great if compensation would be increased and if raises were at least kept up to par with cost of living changes. ]]> 2022-02-22 20:59:15 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061392839 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061397829 Being available to learners on evenings and weekends to accommodate their schedules and differentiate ourselves from partners/competition. ]]> 2022-02-22 21:03:06 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061397829 Role Clarity https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061398203 SSCs currently do multiple jobs: 1) whole person coaching on synchronous calls, 2) asynchronous whole person support via text or email, 4) tactical learner support in the form of providing benefits information, 5) helping to de-bug internal and external tools and processes; 6) training teammates or otherwise helping them develop their skills (and more!). It would be great to design performance expectations that align with and capture the reality of this role complexity, or possibly we need to separate the Student Success Department into multiple teams, each of which has more simplified job expectations.]]> 2022-02-22 21:03:25 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061398203 Facilitate Member Transition Between Employer Partners https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061413729 As Guild continues to scale, more members may be interested in shifting between our employer partners while continuing their education. If we can start designing a process around how to facilitate this, without causing disruptions in the learner's educational program, it will set us up for success in the future.]]> 2022-02-22 21:17:16 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061413729 Ineligible Learners https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061416183 We need stronger processes and clarification for communication to and engagement with ineligible learners, since we continue to ingest data from them and they continue to count towards metrics on SSC caseloads.]]> 2022-02-22 21:19:22 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2061416183 Support https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2063677665 Being supportive, looking for answers to help other people on my Team as well as others in order to remember the information and to be the person people can lean on for support]]> 2022-02-24 01:36:07 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2063677665 Transition from EC to ART Approve https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2063682702 For the transition from EC to SOS, a Learner has an understanding of next steps. When a student is ART approved the EC call the student and sends an email with info shared over the phone. Send SOS calendly link]]> 2022-02-24 01:40:22 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2063682702 Check-In https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2063688384 I appreciate the weekly check in with my Manager. Going over Gong calls, talking about other departments. I am able to bring empathy and patience in the role.]]> 2022-02-24 01:45:02 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2063688384 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2063692460 Having guest speakers from other Departments to get an understanding of their role and what their day-to-day work is like. I would like to see what else might be out there in Guild.

As a newer Guilder it would be nice to have clear information show in GURU rather than word of mouth in Slack]]> 2022-02-24 01:48:23 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2063692460 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2063696364 I know that I would like to be a Senior EC, but I would like to know what other possibilities there are. Maybe having a Q&A]]> 2022-02-24 01:51:37 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2063696364 https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2063699778 Partner with other Guilder's in different departments. Meaning to work on projects together and the ability to know where we can offer our skills or at least sit in on a project or be mentored on a project happening within Guild]]> 2022-02-24 01:54:32 UTC https://padlet.com/alisonmueller/6ujrer8hv4tpiaxa/wish/2063699778