• I reported to the company as scheduled and was officially welcomed. The onboarding process included familiarization with company policies, procedures, and expectations.

Introduction

• I was briefed on the specific tasks and responsibilities I would be handling during my internship.

• I was assigned my first task of the day, which involved preparing a delivery order.

• This task required me to do a DHL delivery order which I need to check the email what export shipment for today, where does it go, what truck no, ETA ETD and I also need to chop and sign in the Delivery order.

• I was introduced to the various customs forms that are essential for the company’s import and export operations. I learned about the different types of customs forms, each tailored to specific purposes

• The session covered the primary types of customs forms, including forms for import declarations, export declarations,

• I was introduced to station codes, which are unique identifiers assigned to customs stations across different locations. I learned that these codes vary by region, with examples such as T15 for Terengganu.

• I also received training on how to prepare DHL delivery orders specifically for recording exports.

• I learned how to check and monitor the outgoing shipments for the day through email notifications. This process involves reviewing daily email updates to identify which shipments are scheduled to be dispatched.

Preparing DHL Delivery Orders:

I continued to gain hands-on experience with DHL delivery orders, specifically focusing on two key tasks:

• Recording Incoming Documents:

  I was taught how to prepare delivery orders to record incoming shipment. This involves key in the details of the invoice in the delivery and scan and senc the document to the client.

• Recording Export Shipments:

  I also worked on preparing delivery orders for export shipments scheduled to leave from the KSB (KEMAMAN SUPPLY BASE). This task required me to ensure that all necessary information, such as invoice, weight, package, ETA & ETD and destination addresses, was correctly entered to facilitate smooth customs clearance and tracking.

• I visited various key areas within the Kemaman Supply Base (KSB) to gain a better understanding of the company’s logistics operations. The visit included a tour of the customs office, where I observed how customs procedures are handled on-site

Receiving ID Tag:

• As part of my site visit, I was issued an ID tag, granting me access to various secure areas within the KSB.

Preparing DHL Delivery Orders:

I continued to gain hands-on experience with DHL delivery orders, focusing on two key tasks:

Recording Incoming Shipments:

• I prepared delivery orders to record incoming shipments. This involved keying in the details of the invoice into the delivery system, scanning the documents, and sending them to the client. Accuracy in this process is crucial to ensure proper documentation and communication with the client.

Recording Export Shipments:

• I also worked on preparing delivery orders for export shipments scheduled to leave from KSB (Kemaman Supply Base). This task required me to ensure that all necessary information—such as the invoice, weight, package details, estimated time of arrival (ETA), estimated time of departure (ETD), and destination addresses—was correctly entered to facilitate smooth customs clearance and tracking.

• I had the opportunity to visit the Phase 1 area within the Kemaman Supply Base (KSB). The visit helped me gain a better understanding of the logistics and operational activities conducted there.

  
  

  
  

• I continued with my routine tasks of preparing delivery orders (DO) as usual. This involved recording both incoming and outgoing shipments. For incoming shipments, I keyed in the invoice details, scanned the necessary documents, and sent them to the clients. For export shipments, I ensured that all required information, such as invoice, weight, package details, ETA & ETD, and destination addresses, was accurately entered into the system to facilitate smooth processing and tracking.

• I participated in an induction training session conducted by the HR department through a Teams meeting. The training covered essential topics such as company policies, workplace safety, code of conduct, and employee benefits. This session was crucial for ensuring that I am fully aware of the company’s expectations and the resources available to support my role.

  
  

Preparing Delivery Orders (DO):

• After the induction training, I continued with my regular task of preparing delivery orders (DO). This involved recording both incoming and outgoing shipments. For incoming shipments, I entered the invoice details, scanned the documents, and sent them to the clients. For export shipments, I carefully entered all necessary information, such as invoice, weight, package details, ETA & ETD, and destination addresses, to ensure smooth processing and tracking.

• I continued my ongoing responsibility of processing delivery orders. I handled both incoming and outgoing shipments by accurately entering invoice details, scanning documents, and sending them to clients. For export shipments, I ensured all essential information, including invoice, weight, package details, ETA & ETD, and destination addresses, was meticulously entered to facilitate proper tracking and customs clearance.

• My primary task today was managing delivery orders. I carefully recorded the details of incoming shipments by keying in invoice information, scanning, and dispatching documents to clients. Similarly, for export shipments, I made sure all required data, such as invoice, weight, package details, ETA & ETD, and destination addresses, was correctly logged to ensure smooth processing.

• I focused on handling delivery orders, continuing with the routine of processing both incoming and outgoing shipments. This involved entering invoice details, scanning documents, and sending them to clients. For export shipments, I took care to accurately input all necessary information, including invoice, weight, package details, ETA & ETD, and destination addresses, ensuring everything was in order for seamless tracking and customs procedures.

• Continuing my regular duties of processing delivery orders. As part of this routine, I recorded the details of incoming shipments by inputting invoice data, scanning the relevant documents, and forwarding them to clients. Additionally, I handled export shipments by accurately entering all necessary information, including the invoice, weight, package details, ETA & ETD, and destination addresses, ensuring that the process proceeded smoothly.

• As part of the requirements outlined in the induction training, i need to completed a Code of Conduct training session to earn a certification.I researched and reviewed the training materials to understand the content and objectives of the training. This session was crucial for ensuring that I adhere to the company’s standards of behavior and ethics in the workplace.

• I continued with my usual responsibilities of managing delivery orders. This involved documenting both incoming and outgoing shipments. For incoming shipments, I inputted the invoice details, scanned the necessary documents, and sent them to clients. For export shipments, I made sure all required information—such as invoice, weight, package details, ETA & ETD, and destination addresses—was correctly entered to ensure smooth processing and effective tracking.

• I participated in a Hari Raya celebration organized at the Kemaman Supply Base (KSB). This event provided an opportunity to meet and interact with customs officers, enhancing my understanding of their roles and fostering better professional relationships.

• I received training on how to open and manage job numbers within the CW1 system (Cargo Wise One), which is the system used by DHL DGF. This training included learning how to navigate the system, input job details, and access relevant information for efficient shipment management.

• My primary task today was to handle delivery orders as per usual. This included recording the details of incoming shipments by keying in invoice information, scanning documents, and sending them to clients. I also prepared delivery orders for export shipments, ensuring all relevant details—such as the invoice, weight, package information, ETA & ETD, and destination addresses—were accurately entered.

• I performed my routine duties of preparing delivery orders. This involved managing both incoming and outgoing shipments. For incoming shipments, I recorded invoice details, scanned the documents, and sent them to clients. For export shipments, I ensured that all required information—invoice, weight, package details, ETA & ETD, and destination addresses—was correctly entered to ensure smooth processing and tracking.

• I participated in a department meeting on 19 June 2024 at DHL Global Forwarding, industrial project department.

Discussing Issues in the Industrial Project:

• I contributed to the discussion of various issues that arose during the project's execution, ensuring that all concerns were properly addressed.

Prioritizing Client Needs:

• We emphasized the importance of prioritizing client needs and explored strategies to enhance customer satisfaction in the project.

Reviewing Profit & Loss for the Month:

• I was involved in the review of the department's profit and loss statement for June 2024, analyzing financial performance to identify areas for improvement.

Planning for Project Improvement:

• We discussed and proposed actionable steps to improve the efficiency and effectiveness of the ongoing industrial project.

• I completed the Code of Conduct training, which was a requirement outlined in my induction. This training provided me with a comprehensive understanding of the company’s ethical standards, policies, and expected behaviors. Completing this training also earned me a certification, further solidifying my knowledge of the company’s values and practices.

• In addition to preparing delivery orders, I created job numbers in the Cargo Wise One (CW1) system. This task involved accurately entering job details into the system to ensure that shipments

• I continued managing delivery orders. This included entering invoice details, scanning documents, and sending them to clients for incoming shipments, as well as ensuring all necessary information for export shipments was accurately recorded.

• I completed the SAFE Basics training, which was a mandatory part of my induction process. This training equipped me with a thorough understanding of essential safety protocols and procedures. Successfully finishing the training also earned me a certification, reinforcing my knowledge of safety practices and enhancing my ability to contribute to a safe work environment.

• I completed the Information Security Awareness training on 9 May 2024, which was a required component of my professional development. This training provided me with a thorough understanding of the principles and practices necessary to protect sensitive information and ensure data security. Successfully completing this training also awarded me a certification, strengthening my knowledge of information security and my role in safeguarding company data.

• I completed the Competition Compliance training on 12 May 2024, as part of my professional development requirements. This training provided me with an in-depth understanding of competition laws and regulations, ensuring that I am well-versed in maintaining fair business practices. Successfully finishing this training also granted me a certification, reinforcing my knowledge of compliance standards and enhancing my ability to contribute to ethical business operations.

I completed the Anti-Corruption training on 13 May 2024, which was a mandatory part of my professional development. This training offered me a comprehensive understanding of anti-corruption policies and practices, emphasizing the importance of ethical behavior and integrity in business dealings. Successfully finishing this training also awarded me a certification, further solidifying my commitment to upholding anti-corruption standards and contributing to a transparent and ethical work environment.

• I continued with my usual task of preparing delivery orders. This involved recording invoice details for both incoming and outgoing shipments, scanning the necessary documents, and sending them to clients.

Opening Job Numbers for Movement:

• I created job numbers in the CW1 system for local and export movements, ensuring all job details were accurately entered for efficient tracking.

• I processed delivery orders for the day, handling both incoming and outgoing shipments by entering invoice details, scanning documents, and sending them to clients.

Checking Emails for Shipment Updates:

• I reviewed emails for updates on incoming and export shipments, making sure that all necessary information was correctly documented.

• I continued to monitor emails for any updates on incoming and export shipments, ensuring that all shipment details were up to date.

Opening Job Numbers:

• I created job numbers for local movements in the CW1 system, ensuring that all logistics operations were properly documented and tracked.

Send all the Delivery Order to Client

• Sending and recording all the DHL delivery order of incoming and export shipment to Halliburton.

• I prepared delivery orders, focusing on accurately recording, scanning, and sending details for incoming and outgoing shipments.

Email Monitoring:

• I checked emails to track incoming and export shipments, ensuring that all information was recorded and processed correctly.

Creating Job Numbers:

• I generated job numbers in the CW1 system for the movement of goods, ensuring that all shipment details were accurately documented.

• I handled the preparation of delivery orders, ensuring that all necessary details for both incoming and outgoing shipments were accurately recorded and processed.

Email Monitoring for Shipments:

• I monitored emails to keep track of incoming and export shipments, ensuring that all relevant information was up to date.

• I processed delivery orders for the day, handling both incoming and outgoing shipments, and ensuring that all documentation was accurate and complete.

Email Monitoring:

• I checked emails to monitor incoming and export shipments, ensuring that all relevant information was up to date and processed correctly.

Generating Job Numbers:

• I opened job numbers for the movement of goods in the CW1 system, ensuring that all shipment details were accurately tracked and managed.

• I continued with the preparation of delivery orders, managing both incoming and outgoing shipments by accurately entering, scanning, and dispatching invoice details.

Email Monitoring for Shipments:

• I monitored emails to ensure that all information related to incoming and export shipments was accurately recorded and processed.

Creating Job Numbers:

• I generated job numbers in the CW1 system for the movement of shipments, maintaining accurate records for logistics tracking.

• I continued with the preparation of delivery orders, managing both incoming and outgoing shipments. This involved accurately entering invoice details, scanning documents, and dispatching them to clients, ensuring all records were up to date and processed efficiently.

Email Monitoring for Shipments:

• I monitored emails to ensure that all information related to incoming and export shipments was accurately recorded and processed. This helped maintain smooth communication and coordination for all ongoing shipments.

Creating Job Numbers:

• I generated job numbers in the CW1 system for the movement of shipments. This task was essential for maintaining accurate records and ensuring that logistics operations were properly tracked and managed.

Sending and Recording Documents for Halliburton (Our Main Client):

• I was responsible for sending and recording documents specifically for Halliburton, our main client.

• I generated job numbers in the CW1 system for the movement of shipments, maintaining accurate records for logistics tracking.

• I continued with the preparation of delivery orders, managing both incoming and outgoing shipments by accurately entering, scanning, and dispatching invoice details.

• I reviewed emails to track incoming and export shipments, making sure that all information was recorded and processed properly.

• I created job numbers in the CW1 system for the movement of shipments as request by clients.

• I checked emails to monitor incoming and export shipments, ensuring that all relevant information was up to date and processed correctly.

• I update the ETA and ETD & Job number of shipment to GlowFreight company.

• I was responsible for sending and recording documents specifically for Halliburton, our main client.

• My supervisor provided me with information on various types of trucks and their dimensions. Understanding these details is crucial for accurately planning and managing shipments, especially when it comes to selecting the appropriate vehicle for transporting specific types of cargo.

• I continued with my regular task of preparing delivery orders. This involved managing both incoming and outgoing shipments by accurately entering invoice details, scanning the necessary documents, and sending them to clients. Ensuring accuracy in these tasks helps maintain smooth and efficient logistics operations.

Opening Job Numbers:

• I also opened job numbers in the CW1 system for the day’s shipment movements. This process included entering relevant details into the system, which is essential for tracking and managing the logistics of each shipment.

• After receiving the information, I continued with the preparation of delivery orders. This involved managing both incoming and outgoing shipments by accurately entering invoice details, scanning documents, and dispatching them to clients. The knowledge of truck types and dimensions helped me better understand the logistics involved in transportation

• Key in Invoice: I entered the invoice details into the system for both incoming and export shipments.

• Record ETA and ETD: I noted the Estimated Time of Arrival (ETA) and Estimated Time of Departure (ETD) in the logbook for record-keeping.

• Send Documents: After recording the necessary information, I sent the DHL Delivery Order (DO) documents to the clients.

• I continued with my regular task of preparing delivery orders. This involved managing both incoming and outgoing shipments by accurately entering invoice details, scanning the necessary documents, and sending them to clients. Ensuring accuracy in these tasks helps maintain smooth and efficient logistics operations.

Opening Job Numbers:

• I also opened job numbers in the CW1 system for the day’s shipment movements. This process included entering relevant details into the system, which is essential for tracking and managing the logistics of each shipment.

• I will update information of the job number i had created.

• I create a new job number for today shipment.

• Join the invitation of CW1 systems watch party through Microsoft teams.

• They explain about the detail of the in the CW1 systems.

• Submitted to the Customs Officer: This application is being directed to the customs officer in charge, as it involves an important correction that needs to be addressed officially.

• Reason for Amendment/Cancellation: The application is necessary due to an error involving the incorrect exchange of trucks. The wrong truck was mistakenly used, which requires an amendment or cancellation to ensure accurate records.

• Key Information Included: A critical component of this application is the inclusion of the correct customs code. This code is vital for ensuring that the amendment or cancellation is processed accurately and reflects the necessary changes in the system.

• Join the invitation of CW1 systems watch party through Microsoft teams for sessions 2.

• They explain about the detail of the in the CW1 systems.

• I reviewed emails for updates on incoming and export shipments, making sure that all necessary information was correctly documented.

• I prepared the DHL delivery orders for a tractor shipment, ensuring all relevant details were accurately recorded.

• I entered the estimated time of arrival (ETA), estimated time of departure (ETD), and invoice number into the system to ensure smooth processing and tracking of the shipment.

• I delivered important documents to the client, ensuring timely and accurate handover.

• I recorded the invoices and other relevant details in the logbook to maintain proper documentation.

• I also collected feedback from the client to check if any invoices or customs forms were missing, addressing any issues immediately.

• I reviewed emails to track incoming and export shipments, ensuring that all relevant information was current and accurately processed.

• I updated the estimated time of arrival (ETA), estimated time of departure (ETD), and job number for shipments with GlowFreight company.

• I continued with the preparation of delivery orders, managing both incoming and outgoing shipments by accurately entering, scanning, and dispatching invoice details.

• I generated job numbers in the CW1 system for the movement of shipments. This task was essential for maintaining accurate records and ensuring that logistics operations were properly tracked and managed.

• I managed the task of sending and recording documents specifically for Halliburton, our primary client.

• I ensured that all documents were accurately processed and maintain proper records and facilitate smooth communication with Halliburton.

• I continued with the preparation of delivery orders, managing both incoming and outgoing shipments. This involved accurately entering invoice details, scanning documents, and dispatching them to clients, ensuring all records were up to date and processed efficiently

• I reviewed emails to track incoming and export shipments, ensuring that all relevant information was current and accurately processed.

• I updated the estimated time of arrival (ETA), estimated time of departure (ETD), and job number for shipments with GlowFreight company.

• I am preparing delivery orders. This involved managing both incoming and outgoing shipments. For incoming shipments, I recorded the invoice details, scanned the necessary documents, and sent them to clients. For export shipments, I ensured that all essential information—such as invoice, weight, package details, ETA & ETD, and destination addresses—was accurately entered to facilitate smooth processing and tracking.

Creating Job Numbers in CW1:

• In addition to preparing delivery orders, I created job numbers in the Cargo Wise One (CW1) system. This task involved accurately entering job details into the system to ensure that shipments

• I reviewed emails to track incoming and export shipments, ensuring that all relevant information was current and accurately processed.

• I updated the estimated time of arrival (ETA), estimated time of departure (ETD), and job number for shipments with GlowFreight company.

• I handled the task of dispatching and documenting paperwork for Halliburton, our primary client.

• I ensured that all documents were processed accurately and promptly, maintaining clear records to facilitate smooth operations and communication with Halliburton

• I continued with the preparation of delivery orders, managing both incoming and outgoing shipments by accurately entering, scanning, and dispatching invoice details.

Creating and Updating Job Numbers:

• I created a job number and updated the details within the system to ensure proper tracking and processing of shipments.

• Join the invitation of CW1 systems watch party through Microsoft teams.

• They explain about the detail of the in the CW1 systems.

• This Watch Party was held every month.

• I consulted with my supervisor, Mr. Fazli, to confirm the HS code as requested by the CDZ KLIA team.

• I reviewed emails to track incoming and outgoing shipments, ensuring that all relevant information was current and accurately processed.

• I updated the estimated time of arrival (ETA), estimated time of departure (ETD), and job number for shipments with GlowFreight company.

• I reviewed emails to track incoming and outgoing shipments, ensuring all relevant information was current and accurately processed.

• I updated the estimated time of arrival (ETA), estimated time of departure (ETD), and job number for shipments with trucks company.

• I also updated the details of the truck, including ETA and ETD, to the consignee.

HANTAR DOKUMEN KE HALIBURTON DI KSB FASA 1

• I took part in a department meeting on 21 July 2024 at DHL Global Forwarding, focusing on the industrial project department.

Discussing Issues in the Industrial Project:

• I was involved in addressing various problems that surfaced during the project's execution, ensuring that each issue was properly resolved.

Prioritizing Client Needs:

• We stressed the significance of meeting client needs and explored approaches to boost customer satisfaction within the project.

Reviewing Profit & Loss for the Month:

• I assisted in reviewing the department’s profit and loss statement for June 2024, assessing financial performance to identify areas needing improvement.

Planning for Project Improvement:

• We discussed and proposed practical steps to enhance the efficiency and overall effectiveness of the ongoing industrial project.

• I completed the necessary documentation for the export process. This involved preparing and organizing all required documents, including the invoice, DHL delivery order, customs forms, and the customs address. Ensuring that all paperwork was accurately filled out and properly compiled was crucial for smooth processing.

Deliver to Customs Officer:

• I submitted the completed documents to the customs officer.

• I delivered important documents to the client, ensuring timely and accurate handover.

• I recorded the invoices and other relevant details in the logbook to maintain proper documentation.

• I collected feedback from the client to verify if any invoices or customs forms were missing and addressed any issues immediately.

• I also extended farewell greetings to the staff at the client’s location, acknowledging their support and cooperation.

-OFFICALLY SIGNING OFF DHL GLOBAL FORWARDING-

• NUR ILMIYATUL HUSNA BINTI RUSMI

• 278628

• BACHELOR OF BUSINESS ADMINISTRATION LOGISTICS AND TRANSPORTATION WITH HONOURS (STML)

• UNIVERSITY UTARA MALAYSIA (UUM)

• MY CONTACT NO: 014-9480716

• EMERGENCY CONTACT:

  0164477862 (FATHER)

  0139693141 (MOTHER)

• INTERNSHIP PERIOD

  01 APRIL - 31 JULY 2024 (4 MONTHS)

• ilmiyatuhusna08@gmail.com

• nur_ilmiyatul@stml.uum.edu.my

• HOME ADDRESS: LOT 5226, KG PENGKALAN BERANGAN, 21040, MARANG, TERENGGANU.

• I was tasked with creating job numbers for local movements, specifically for K9 operations. This involved entering the relevant details into the Cargo Wise One (CW1) system, ensuring that all information was accurate and correctly.

Observing the Loading Process onto a Ship:

• I had the opportunity to observe the process of loading goods onto a ship. This provided me with valuable insights into the practical aspects of maritime logistics, including how cargo is handled and secured before being shipped. Observing this process enhanced my understanding of the entire supply chain, from warehouse to vessel.

• DHL GLOBAL FORWARDING

• Door No. 8, 2nd Floor, Admin Building B, Kemaman Supply Base, Cukai, 24007 Chukai, Terengganu

• EMPLOYER SUPERVISOR: MR. MOHD FAZLI BIN YUSOFF

• NO. TEL: 0193861693

• INDUSTRIAL PROJECT DEPARTMENT

• INTERN WORKING HOUR

  0830 AM - 0530 PM (SUNDAY - THURSDAY) 5 DAYS

• DR AZIZI BIN ROMLI

• LECTURER OF SCHOOL OF TECHNOLOGY MANAGEMENT & LOGISTICS (STML)

• CONTACT NO: 012-5311189

• aziziromli@uum.edu.my

• ROOM NO: 4022