3. Discuss the issues related to trust and loyalty of e-business. by simplyww

3. Discuss the issues related to trust and loyalty of e-business. by simplyww https://padlet.com/huda_mohd/tutorial3_3 en-us 2018-05-07 01:05:10 UTC 2018-05-07 02:48:28 UTC hello@padlet.com 1142700241 https://padlet.com/huda_mohd/tutorial3_3/wish/258382512 Creates relationship value
good service leads to seller trust (delivery, order handling, help selecting product, after-sale support)
Satisfactory service builds customer loyalty
Customer service in electronic commerce sites such as lack integration between call centers and web sites, poor e-mail responsiveness.]]> 2018-05-07 02:28:38 UTC https://padlet.com/huda_mohd/tutorial3_3/wish/258382512 Lee Jia En https://padlet.com/huda_mohd/tutorial3_3/wish/258382751 Businesses should create relationship value with customers. Good service will lead to customers' trust towards seller. For example, seller can provide good services in delivery, order handling, help selecting product, after sale support and etc. The customer satisfactory towards the service builds customer loyalty. However, there are problems that appear in customer service in e-commerce site. For example, there is a lack of integration between call centres and websites as well as poor e-mail responsiveness.]]> 2018-05-07 02:30:00 UTC https://padlet.com/huda_mohd/tutorial3_3/wish/258382751 1142700494 Phoon Chew Shien https://padlet.com/huda_mohd/tutorial3_3/wish/258383056 Customers’ trust on electronic banking transactions as compared with face to face transactions have some unique dimensions, such as the extensive use of technology for transactions, the distant and impersonal nature of the online environment, and the implicit uncertainty of using an open technological infrastructure for transactions. The spatial and temporal separation of the bank branch and the customer, and that of the customer and the financial advisor increases fears of opportunism arising from product and identity uncertainty. Customers’ trust in an Internet environment thus, is very important as there is little guarantee that the online vendor will refrain from undesirables, unethical, opportunistic behavior, such as unfair pricing, presenting inaccurate information, distributing personal data and purchase activity without prior permission. To further complicate the situation there is a concern about the reliability of the underlying Internet and related infrastructure that banks and financial service providers employ to interface with customer. Overall, these unique differences reduce customer perceptions of control over their online transactions, increase their apprehension about adopting e-banking, and provide unique challenges to banks and financial service providers to find ways in which to initiate and foster electronic relationships with their customers ]]> 2018-05-07 02:32:09 UTC https://padlet.com/huda_mohd/tutorial3_3/wish/258383056 1142700258 Toh Sin Er https://padlet.com/huda_mohd/tutorial3_3/wish/258383119 - Good service leads to seller trust- delivery, order handling, help selecting product, after-sale support
Problems:
- Lack integration between call centers and web sites
- Poor e-mail responsiveness

]]> 2018-05-07 02:32:31 UTC https://padlet.com/huda_mohd/tutorial3_3/wish/258383119 Lim Chee Yong 1142701714 https://padlet.com/huda_mohd/tutorial3_3/wish/258383165 - It creates relationship value
(Fast feedback- reduce customers' waiting time)

- Good service leads to seller trust
(Delivery, order handling, help selecting product, after-sale support)

- Satisfactory service builds customer loyalty
(Fast, customization, negotiating available)

- Customer service in electronic commerce sites
Problem
*Lack integration between call centers and Web sites
*Poor e-mail responsiveness]]> 2018-05-07 02:32:51 UTC https://padlet.com/huda_mohd/tutorial3_3/wish/258383165 1142701806 KOH HEE PING https://padlet.com/huda_mohd/tutorial3_3/wish/258383230 •Creates relationship value

•Good service leads to seller trust

–Delivery, order handling, help selecting product, after-sale support

•Satisfactory service builds customer loyalty

•Customer service in electronic commerce sites

–Problem

•Lack integration between call centers and Web sites

•Poor e-mail responsiveness

]]> 2018-05-07 02:33:27 UTC https://padlet.com/huda_mohd/tutorial3_3/wish/258383230 Durkadevi-1151304015 https://padlet.com/huda_mohd/tutorial3_3/wish/258383274 a.Create relationship value
b.Good service leads to seller trust
c. Satisfactory service builds customer loyalty
d. Customer service in electronic commerce site

]]> 2018-05-07 02:33:45 UTC https://padlet.com/huda_mohd/tutorial3_3/wish/258383274 LEE YI YONG 1142701809 https://padlet.com/huda_mohd/tutorial3_3/wish/258384236

- Creates relationship value

- Good service leads to seller trust - Delivery, order handling, help selecting product, after-sale support

- Satisfactory service builds customer loyalty

- Customer service in electronic commerce sites

- Problem (Lack integration between call centers and Web sites / Poor e-mail responsiveness)

]]> 2018-05-07 02:40:15 UTC https://padlet.com/huda_mohd/tutorial3_3/wish/258384236 1142701137 https://padlet.com/huda_mohd/tutorial3_3/wish/258384353 Creates relationship value, Good service leads to seller trust,Delivery, order handling, help selecting product, after-sale support, Satisfactory service builds customer loyalt, Customer service in electronic commerce sites, Problem (Lack integration between call centers and Web sites / Poor e-mail responsiveness)

]]> 2018-05-07 02:40:54 UTC https://padlet.com/huda_mohd/tutorial3_3/wish/258384353 YONG XIAO JIA (1142702404) 1142702404 https://padlet.com/huda_mohd/tutorial3_3/wish/258384695 •Creates relationship value