https://padlet.com/morganbell/6rutrwqc1cbfoquq Made with a curious mind en-us 2020-10-21 15:56:22 UTC 2020-10-21 17:11:34 UTC hello@padlet.com https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849367297 Client experience. Are we professional and present like experts. ]]> 2020-10-21 16:15:55 UTC https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849367297 https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849372258 SLA's on client tickets]]> 2020-10-21 16:16:56 UTC https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849372258 https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849373276 How consistently we are meeting the timelines set out in the projects]]> 2020-10-21 16:17:08 UTC https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849373276 https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849379208 Happiness and feeling of belonging in the team.

Teamwork where folks jump in to help each other out.]]> 2020-10-21 16:18:23 UTC https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849379208 https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849387265 Teams, groups and individuals are following the same consistent processes to provide a consistent client experience.

Will require consistent tool-sets.]]> 2020-10-21 16:20:01 UTC https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849387265 https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849432538 Consistent, accurate and curated documentation. Need to be standards on how stuff is documented, where it's stored and how it's accessed.]]> 2020-10-21 16:29:54 UTC https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849432538 https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849444849 Cases exist where requests need to be submitted in multiple tools; result is extra work and overlapping data.]]> 2020-10-21 16:32:34 UTC https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849444849 https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849450675 More consistent and formalized training and on-boarding.]]> 2020-10-21 16:33:52 UTC https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849450675 https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849459717 Provide time and resources for employees to spend time self training, doing labs, research, etc.]]> 2020-10-21 16:35:48 UTC https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849459717 https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849501500 Having our services be more clearly defined and better communicated so everybody understands what our services include and don't include. With everybody being on the same level of understanding a more consistent client experience will exist. More consistent scope on services to help with handling client requests.]]> 2020-10-21 16:44:57 UTC https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849501500 https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849524762 Provide a single place for tracking known issues to known resolutions. Current method requires digging through ticket history which is met with varied results.]]> 2020-10-21 16:49:45 UTC https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849524762 https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849532418 Our current model doesn't account for urgency in client responses, only criticality (Priority vs Urgency).  We need a model to allow a faster response for tickets that require more urgency. We have received client complaints (feedback) specific to this.]]> 2020-10-21 16:51:28 UTC https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849532418 https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849563752 More team building exercises. Opportunities to step away from work and focus on team building and collaborative activities.]]> 2020-10-21 16:58:26 UTC https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849563752 https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849575048 Have an opportunity to spend a day in the life of the different teams/roles.]]> 2020-10-21 17:00:54 UTC https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849575048 https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849583617 Bringing runops team physically closer together so we don't just communicate via chat]]> 2020-10-21 17:02:57 UTC https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849583617 https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849616021 Create a better connection and sense of impact with our clients. Have ClientOps better understand out client business and the impact we have on that business. This can be done with direct interaction with clients when possible. We can also have CSM's present client accounts to the team.]]> 2020-10-21 17:10:03 UTC https://padlet.com/morganbell/6rutrwqc1cbfoquq/wish/849616021