• 7.30 am -came to hotel and meet my manager Miss Kavitha Pandian, and also the staffs who in charges they welcome me and give some briefing about the hotel.... 
• I was appoint as a front desk office staff...

1. my manager Miss Kavitha,  roughly tell me about the system and the hotel policy.
2. its because of the first day i just watch the others staff working style, and how they communicate with other the hotel guests.

• short briefing by Miss Kavitha , my manager in this company about the job today

• today my co-staffs teach me how to calculate the room rate and also the room availability. in this hotel we have 19 rooms with 8 types.
• 1. superior single-1
• 2. superior double-2
• 3. delux double-3
• 4. standard room-3
• 5. junior suite-4
• 6. family suite-3
• 7. presidential suite-1
• 8. superior twin-2
• total 19 room
• there are few types of booking for reservation
• 1.online-treveloker, expedia, agoda, booking.com.
• 2.walk in-direct call

• main things ...

• today i clean up my working place and stated to do check out process...
• after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. 
• pass down to noon shift and go back

• today i clean up my working place and stated to do check out process...
• after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. 
• today there was afogging section held in my hotel due to the increasing numbers of mosquitos around the garden...
• pass down to noon shift and go back

• today i clean up my working place and stated to do check out process...
• after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. 
• pass down to noon shift and go back

• today i clean up my working place and stated to do check out process...
• after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. 
• pass down to noon shift and go back

• today i clean up my working place and stated to do check out process...
• after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. 
• pass down to noon shift and go back

• today i clean up my working place and stated to do check out process... 
• today i check in a guest from US and also explain places near our hotel which walking distance using the penang map...
• after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. 
• pass down to noon shift and go back

• today i clean up my working place and stated to do check out process...
• after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. to day me n my manger went to buy some hotel stuffs...
• today there was fogging section held in my hotel due to the increasing numbers of mosquitoes around the garden...
• pass down to noon shift and go back

• today i clean up my working place and stated to do check out process...and prepare welcome drinks for guest..
• after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. 
• today there was afogging section held in my hotel due to the increasing numbers of mosquitos around the garden...
• pass down to noon shift and go back

• today i clean up my working place and stated to do check out process...
• after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. 
• today there was afogging section held in my hotel due to the increasing numbers of mosquitos around the garden...
• pass down to noon shift and go back

• today i clean up my working place and stated to do check out process...
• today i change all the traveler magazine from each and every room
• after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. 
• today there was afogging section held in my hotel due to the increasing numbers of mosquitos around the garden...
• pass down to noon shift and go back

•  today i had prepared a tax invoice for a guest...under his company name. 

• today our hotel occupancy is a bit low so i close all the parking poles which is not in use.

• today my manger Ms Kavitha teach me how to do booking.com reservation and how to charge the room payment manually by using guest credit card details.

• MY MANAGER ASK ME TO DO ONE MORE WEEK NIGHT SHIFT WORK BECAUSE SHE IS NOT AROUND IN HOTEL FOR ONE WEEK. SHE APPOINT ME IN NIGHT SHIFT BECAUSE THERE WILL NOBODY TO TEACH ME WORK IF I HAVE ANY DOUBT IN WORK.

get pass down from noon shift staff...
turn off the hotel music
prepare next day arrival guests reservation tickets..
prepare gift voucher for tomorrows check out guest and deposit money...
print out all the cashier shift details...
check site minder...(make sure all the reservation and all the room availability is tally) 
run night audit
prepare today's arrival and departure list for front desk and house keeping
morning 7.30 pass down to morning shift staff...  

• TODAY I HAD PRINT OUT ALL THE ROOM NUMBERS TO STICK ON THE KEY CARD HOLDER...ITS LOOK MORE NEED...

•  I HAD NOTICE THE MAIN DOOR IS GIVING ONE TYPE OF SOUND SO I PASS DOWN THIS ISSUE TO MORNING SHIFT STAFF TO REPAIR.

• today i clean up my working place and stated to do check out process...and prepare welcome drinks for guest..
• after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. 
• today there was afogging section held in my hotel due to the increasing numbers of mosquitos around the garden...
• pass down to noon shift and go back
• TODAY MY MANAGER MS KAVITHA ORDER US TO ARRANGE THE RESERVATION TICKETS ACCORDING TO THE DATE.
• TODAY I HAD PUT ALL THE DRINKING MENU INSIDE THE ROOM.

• get pass down from night shift...
  • today i clean up my working place and stated to do check out process...
  • after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. to day me n my manger went to buy some hotel stuffs...
  • today's task: my Manager ask me to prepare something for the new internship student.
  • so i plan to do a module as a guidance for him to refer.

• pass down to noon shift and go back

• get pass down from night shift...
  • today i clean up my working place and stated to do check out process...
  • after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. to day me n my manger went to buy some hotel stuffs...
  • today's task: i continue doing my module for the new staff.

• pass down to noon shift and go back

• get pass down from night shift...
  • today i clean up my working place and stated to do check out process...
  • after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. to day me n my manger went to buy some hotel stuffs...
  • today's task: i continue doing my module for the new staff.

• pass down to noon shift and go back

• get pass down from night shift...
  • today i clean up my working place and stated to do check out process...
  • after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. to day me n my manger went to buy some hotel stuffs...
  • today's task: i continue doing my module for the new staff.

• pass down to noon shift and go back

• get pass down from night shift...
  • today i clean up my working place and stated to do check out process...
  • after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. to day me n my manger went to buy some hotel stuffs...
  • today's task: i continue doing my module for the new staff.

• pass down to noon shift and go back

• get pass down from night shift...
  • today i clean up my working place and stated to do check out process...
  • after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. to day me n my manger went to buy some hotel stuffs...
  • today's task: i continue doing my module for the new staff.today i had finished doing the module and submit to my manager.

• pass down to noon shift and go back

• get pass down from night shift...
  • today i clean up my working place and stated to do check out process...
  • after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. to day me n my manger went to buy some hotel stuffs...
  • my manager and my boss appreciate me a lot for the module that i had done.
• pass down to noon shift and go back

• get pass down from night shift...
  • today i clean up my working place and stated to do check out process...
  • after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. to day me n my manger went to buy some hotel stuffs...
  • my boss made order to all the staff to do daily task check list and submit to manager before the shift ends. am the one did the daily task check list.
• pass down to noon shift and go back

• get pass down from night shift...
  • today i clean up my working place and stated to do check out process...
  • after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. to day me n my manger went to buy some hotel stuffs...
  • my boss made order to me to teach the new internship student using the module that i create.
  • today the new internship boy name shaiful join to our hotel and im the one teach him using the module
• pass down to noon shift and go back

• get pass down from night shift...
  • today i clean up my working place and stated to do check out process...
  • after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. to day me n my manger went to buy some hotel stuffs...
  • today i continue teaching the boy about the hotel check in and check out procedure.
• pass down to noon shift and go back

• get pass down from night shift...
  • today i clean up my working place and stated to do check out process...
  • after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. to day me n my manger went to buy some hotel stuffs...
  • today's task:  me and my manger plan our staff birthday party that we going to do in our deluxcious hotel.
  • i do search in google about the places that i going to buy cake, balloons and also a flower bouquet. 

• pass down to noon shift and go back

• get pass down from night shift...
  • today i clean up my working place and stated to do check out process...
  • after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. to day me n my manger went to buy some hotel stuffs...
  • today's task: i went to the restaurant and reserve a place for us to celebrate the birthday party .

• pass down to noon shift and go back

• check in process
• answer phone calls
• checking of housekeeping after they clean all the rooms

• get pass down from night shift...
  • today i clean up my working place and stated to do check out process...
  • after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. to day me n my manger went to buy some hotel stuffs...
  • today i continue teaching the boy about the hotel check in and check out procedure.
• pass down to noon shift and go back

• get pass down from night shift...
  • today i clean up my working place and stated to do check out process...
  • after the guest checked out the room i need to inform the housekeeping to clean the room...to make sure the next guest enter the room. to day me n my manger went to buy some hotel stuffs...
  • today i continue teaching the boy about the hotel check in and check out procedure.
• pass down to noon shift and go back

• check in process
• answer phone calls
• checking of housekeeping after they clean all the rooms

• check in process
• answer phone calls
• checking of housekeeping after they clean all the rooms

• check in process
• answer phone calls
• checking of housekeeping after they clean all the rooms

• check in process
• answer phone calls
• checking of housekeeping after they clean all the rooms

•  this week considers as a peak season...our hotel rooms are almost full.
•  today a group of guest  from japan had check in.

1. one of the guest had lost her passport  somewhere...and i help the guest to called the airport and also the taxi that used to come to our hotel, but i didn't get any positive response from them.
2. so my management ask me to do police report regarding passport missing case. and i assist the guest to police station to the report.

• check in process
• answer phone calls
• checking of housekeeping after they clean all the rooms

• check in process
• answer phone calls
• checking of housekeeping after they clean all the rooms

• check in process
• answer phone calls
• checking of housekeeping after they clean all the rooms

• check in process
• answer phone calls
• checking of housekeeping after they clean all the rooms

• check in process
• answer phone calls
• checking of housekeeping after they clean all the rooms(today i helped housekeeping to clean up few rooms)

• check in process
• answer phone calls
• checking of housekeeping after they clean all the rooms(today i helped housekeeping to clean up few rooms)

• check in process
• answer phone calls
• checking of housekeeping after they clean all the rooms

• today all our hotel rooms are fully booked by miss zurina (our hotel regular guest)
• she wants to do her marriage reception in our hotel
• we help her to do some decoration

• check in process
• answer phone calls
• checking of housekeeping after they clean all the rooms
• i always check the hotels web mail to receive reservation and i will post it in abs reservation to confirm the guests arrival.

• today is our hotel regular guest marriage reception.
• check in process
• answer phone calls
• checking of housekeeping after they clean all the rooms
• i always check the hotels web mail to receive reservation and i will post it in abs reservation to confirm the guests arrival.

• get pass down from noon shift staff...
• turn off the hotel music
• prepare next day arrival guests reservation tickets..
• prepare gift voucher for tomorrows check out guest and deposit money...
• print out all the cashier shift details...
• check site minder...(make sure all the reservation and all the room availability is tally) 
• run night audit
• prepare today's arrival and departure list for front desk and house keeping
• morning 7.30 pass down to morning shift staff...  

• get pass down from noon shift staff...
• turn off the hotel music
• prepare next day arrival guests reservation tickets..
• prepare gift voucher for tomorrows check out guest and deposit money...
• print out all the cashier shift details...
• check site minder...(make sure all the reservation and all the room availability is tally) 
• run night audit
• prepare today's arrival and departure list for front desk and house keeping
• morning 7.30 pass down to morning shift staff...  

• get pass down from noon shift staff...
• turn off the hotel music
• prepare next day arrival guests reservation tickets..
• prepare gift voucher for tomorrows check out guest and deposit money...
• print out all the cashier shift details...
• check site minder...(make sure all the reservation and all the room availability is tally) 
• run night audit
• prepare today's arrival and departure list for front desk and house keeping
• morning 7.30 pass down to morning shift staff...