Tactics for talent management - DBHRM504E-22EX-M09 by TANZ eCampus https://padlet.com/itsupport4/6n0gyajy2w7kauzn en-us 2022-08-16 22:25:12 UTC 2025-11-26 10:50:05 UTC hello@padlet.com Marlene Louw: Tactic used by Contiki to Recruit and hire the right people https://padlet.com/itsupport4/6n0gyajy2w7kauzn/wish/2337829655 Contiki uses a rigorous interview process to find the right people to be one of their trip managers. Their first step is to request applicants to send in a video about themselves and why they would be the right person to front a Contiki tour. As this is a job often well sought after, one advert can result in over 100 videos being sent in. A panel of judges then goes through the videos to shortlist a group of around 15. Those 15 people then attend two days at the offices progressing through various logic games, tests, teamwork activities and ad hoc requests like standing up to make an unprepared speech. The first day is all fun and games. Day two is made up of questioning the candidate’s understanding and expectations of a trip manager as well as formal interview process that includes tough questions on how to handles emergencies or stressful situations within a given time limit. The panel then makes a decision on who the successful candidate/s are based on the two days of exercises and interviews. It's a tough two days, but also fun and highly engaging. Only the best get through and then have to complete a paid Training Trip on an actual Contiki to finally be successful. 

HR is key in assisting throughout this process, attending all stages of the interview along with other Contiki managers and trip managers as the panel. It’s a great way of marketing Contiki and the pride they take in the people they hire as well as the alignment of their values to ensure a Contiki trip is led by the right person. HR drives the recruitment and selection process in conjunction with the Contiki Regional Manager. 

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