Service sector - doesn’t need profit

Commercial sector - restaurants, pubs cafes, sandwich shops.

Service sector - prisons, hospitals, schools, colleges.

Similarities - Both are fundamentally about providing services to people, which can include food, accommodation, and other amenities.

Both types offer a variety of services, such as dining, lodging, and event support, which can be delivered in different ways, such as table service, counter service, or room service.

Both sectors require employees who are trained in customer service, communication, and specific operational skills

While the ultimate goal (profit vs. other) may differ, both strive to create a positive experience for the customer to encourage satisfaction and repeat business.

Differences

Both require effective management of operations, including managing inventory, staffing, and service standards. 

Differences - not making profit, meeting allergy / dietary requirements. Meeting religious requirements.

A positive impact of good customer service is repeat customers and good word of mouth

Service is for non profit

Paying for service with commercial . Higher level of customer service.higher quality products

Not paying service.

Similarities

Providing something

Need staff

Pay wages

Overheads etc off profit

Differences

Higher standards needed for commercial

Higher quality ingredients

People choose to spend money on whereas service sector it's neccesity

Good team morale

Work well together

Task sharing

Business work better

Shift covering

All On same page

Makes company goals more achievable

Creates a better work environment and atmosphere

Disadvantages

Personality clashes

Staff hatred..toxic work environment

Distractions..Dicking about in the work place

Favouritism

Gossip

Isolation

Clicks

Staff ego

Bullying

Impact on organisation

Affect staff turnover

Affect customer views

Looks unprofessional

Affects profits

Staff morale

Creates work load increase

Changes team dynamic

Reduction or increase shift hours

Bad reviews (less customers, less profit)

Positive -

Return of customers, more customers (profit increase)

Positive... the customer will return

Good customer service - returning guests

Positive- repeat custom

1 positive impact of good customer service is that customers will tell all there family and friends which would potentially be an increase in profits

More profit from repeat customers (positive impact)

Loss of customers which then leads to reduction of sales

Positive:

Improves your public imagine and creates relationships with customers