Assalamualaikum and Hello. I am Syed Muhammad Aznil Bin Syed Osman. I’m 19 years old and I take STM course. I’m Originally from Kampung Tok Bayas, Sungai Siput. It’s about 10 minutes from the college I’m studying  now. FYI my college is Kolej Komuniti Sungai Siput in Sungai Sejuk. I have 8 sibling and I’m the youngest one. I love almost everything that doesn’t cost my time and in any word I called it useless. My hobby is playing games like chess, pop quiz and many others. I also love sports but it just for fun. I also had an ambition to become a male nurse one day but I’m doing just fine now in IT course. One day I’m gonna open a business but I just don’t know what yet. I'm also have a friend who in IT course as well. His name is Muhammad Nazrin Syafiq Bin Azahari. He's 18 years old and born in Puchong, Selangor. That's all you need to know about me for now. Greeting.

Assalamuallaikum to my beloved friend i SYED MUHAMMAD FAQUL RADZI BIN SYED ISMAIL 18 years old and lives in the kampong maamor sungai siput(U)perak darul ridzuan.. I have 5 siblings and I am the youngest ... my father's name SYED ISMAIL BIN SYED ISA and my name is SHARIFAH HANIZAH BINTI SYED IBRAHIM .. I am now studying in the KOLEJ KOMUNITI SUNGAI SIPUT many things I learned about electricity here than I do not know the way of wiring until I know for wiring .. in the afternoon after my classes go to the field to play football with my village friend..I was born on 3.11.2000 at HOSPITAL BESAR IPOH ..my  whatsapp number 0195504251 if there's anything  can call me .. until here i introduce myself if the longevity we meet again at the time next 

Assalamualaikum, my name is MUHAMMAD ZAIRILSHAFWAN BIN MAT ZAHARI.just call me AMER. I am 18 years old. I lived at CAMERON HIGHLAND but now I stay  115 TAMAN MAKMUR SUNGAI SIPUT .I have 4 siblings and I am eldest brother. Now I study at KOLEJ KOMUNITI SUNGAI SIPUT (U) COURSE SIJIL TEKNOLOGI ELEKTRIK. I like watching football at stadium. This is my introduce…SETTLE…
I have friend SYED MUHAMMAD FAQUL RADZI BIN SYED ISMAIL. he 18 years old. he stay at kampung maamur

Hello, My name is Suhaili Binti Rosli. My nickname is Elly. My age is 18 years old. I'm from Ipoh city, Mengelembu . I was born in Hospital Besar Ipoh . I wanted to be a policeman. My hobby is listening to songs and social media play. I hope your guys can accept me in this class . I m study at Kolej Komuniti Sungai Siput . I taking course Sijil Teknologi Elektrik  . My friend is Myera and she’s not cute but she’s so beautiful in heart forever. 

 Assalamualaikum and good morning to madam Azwa and to all my friends.My name is Muhammad Alif Ikmal Bin Mohd Radzi.I was born at Hospital Besar Raja Permaisuri Bainun Ipoh,Perak.I leave  at Taman Buntong Harmoni Ipoh,Perak.My hobby is street workout at garden or home and listening song with my headfon.In my family I have four person at home,the person is my mother,father,elder sister and me.Now I am studying at Kolej Komuniti Sungai Siput,Perak and I stay at home rental no.115 Taman Makmur Sungai Siput,Perak with my new friends.Thanks and good luck to all.Before that this my pic and my fiend hardave singh hhahaha.

Hi and good morning to madam azwa and all my friends. My name is Hardave Singh A/L Amrik Singh .I was born at Hospital Raja  Permaisuri Bainun Ipoh ,Perak  11/12/2000 .My house is at Menglembu ,Ipoh ,Perak .I have three person in my home that is  my mom, my elder sister and myself .Now I am studying at Kolej Komuniti Sungai Siput  .In have new friends at the kolej . My new friend name Alif lkmal he is very kind heart to help people . 

Hello guys my name is nik muhamad azim bin shaiful hizam  I from manjung perak  . My age is 18 years old .  I have one young sister . I now studying at Kolej Komuniti Sungai Siput . I have a many friend at kolej , all of them so good and friendly . One of my close friends is mohd ariff bin basri , he so active in sport and so funny man. And my friend is good at cooking..thank q

Kumar: Hey Karthik.I m Kumar.

Karthik: Hello Kumar.How are you?

Kumar: Yeah I m fine thank you.How about you?

Karthik: I m fine too.

Kumar: By the way nice to meet you.

Karthik: Me too brother.

Kumar: And this is my brother Bird Ravi.He is also studying in this collage but first semester.

Karthik: Ouh…Hey Bird… Nice to meet you here…And my name is Kumar.

Kumar: Then,how is ur lifes going on brother?

Karthik: So far everthing was fine.

 Kumar: Sounds good.

Karthik: Where are you going now Kumar?

Kumar: I m going to library.I got some assignment to complete.Did you like to join with with me?     

Karthik: Sorry Kumar I have to go to my clas right now.

Kumar: Is it.Okey no problem.See you again.

Karthik: Okey later I message you in whatsapp Bro.

Kumar: Yeah sure can.Bye take care.

Karthik: Bye.Take care too brother.

Hanzalah : hi, excuse me can you help me?

Danial : yes, how can I help you?

Hanzalah : my name is hanzalah. I would like to visit my friend. But I think I got wrong direction.

Danial : if I may now, what’s your friend address ,sir?

Hanzalah : This is his address. He lives in taman muhibbah sungai siput

Danial : well, that place is not at this street , you went to the wrong direction

Hanzalah : hmmmm… could you show me how to get there?

Danial : Once you are on taman makmur , go straight , past the petrol pam. Take the left at the traffic light and continue going straight. In 100 or 200 meter, you have reach the destination.

Hanzalah : thank you sir, what’t your name?

Danial : my name is danial

Hanzalah : okay danial, you are so kind . see you again goodbye

Danial : okay goodbye

Nik: Hye bro 

Ariff: Yoww broo 

Nik: My name is Nik Azim 

Ariff: Ouh my name is Ariff nice to meet you 

Nik: Nice to meet you too 

Ariff: Can I help you ? 

Nik: Yeay I want go to Lost World Of Tambun but  I don’t know the way 

Ariff: I know the way go to Lost World 

Nik: Can you show how to Lost World 

Ariff: Firstly , You go straight a traffic light and see Kfc at the right side 

Nik: After I’m found the Kfc  ? I go to straight or right ? 

Ariff: Still go straight and then you will found grave chienes 

Nik: Ouh yeay after that ? 

Ariff: And then turn left and you can see Bukit Bangkong 

Nik: After I see Bukit Bangkong where I have to go ? 

Ariff: You must go left you will find the gate Lost World Of Tambum and you found the destination 

Nik: Thank you for your help Ariff I hope I found the destination 

Ariff: Welcome Bro 

SHAHARIL: HI AMER, HOW ARE YOU ? 

AMER: HI SHAHARIL, IM GOOD, HOW ABOUT YOU ? 

SHAHARIL :YEAH, IM GOOD. 

AMER: EXCUSE ME SHAHARIL, CAN I ASK YOU SOMETHING ? DO YOU KNOW WHERE IS THE PETROL STATION ? 

SHAHARIL: YES, I KNOW ONE OF PETROL STATION NEARBY OUR PLACE. 

AMER: CAN YOU SHOW ME THE DIRECTION TO THE PETROL STATION ? 

SHAHARIL: SURE, FIRSTLY YOU MUST GO OUT OF OUR PLACE AND YOU TURN RIGHT. 

AMER: OKAY THEN ? 

SHAHARIL: AFTER THAT YOU JUST KEEP GOING UNTIL YOU SEEN A HOSPITAL ON THE RIGHT, AND YOU WILL SEE A (T) JUNCTION AND YOU SHOUD TURN LEFT. 

AMER: WHERE SHOULD I GO AFTER TURN LEFT ? 

SHAHARIL: YOU JUST CONTINUE STRAIGHT AHEAD UNTIL THE TRAFFIC LIGHT AND THE PETROL STATION JUST BEHIND THE TRAFFIC LIGHT. 

AMER: OH REALLY? THANKYOU SO MUCH SHAHARIL 

SHAHARIL: MOST WELCOME AMER 

 

Varmen:  Are you coming by car or by bus?

 

Kesavan:  I am coming by car

 

Varmen: Please could you tell me the easiest way of getting to your apartment?

 

Kesavan: - Take the town bus and come of at junction 5

 

Varmen-  OK, then turn right at the roundabout and take the first left my house is on the left next to the local food store.

 

Kesavan: Is that the quickest way of getting to your apartment?

 

Varmen: -Yes, it is the quickest way by car.

 

Kesavan: Would you draw me a map please I don't know the area.

 

Kesavan:  Yes.

 

Varmen: Thanks.

HARDAVE:Hai,my name is HARDAVE SINGH.

ALIF:Hai,my name is Alif.

HARDAVE:I see you need some help??

ALIF:ouwh sure I need some help,can you show a direction to go to museum??

HARDAVE:Yes can,First you must go straight ahead then you will find a traffic light then you take a left.

ALIF:Then??

HARDAVE:You will see a roundbout and take right 

ALIF:Ouwh,Before that I got see a roundbout  over there.

HARDAVE: Beside museum  there have a library and you will reach the destination.

ALIF:Ouwh,thank you so much Hardave nice to meet you.

HARDAVE:welcome  and nice to meet you too.

ANSWER: 

a)ask her company name, name, a problem record detail & take her phone number 

b)greetings first, introduce yourself & ask her problem 

c)end up with thank you, behaving when you speaking with that person, make sure clearly when you talk 

Rec : Good Moring I am Ariff Basri from  Celcom Centre 

Cust : Ouh Good Morning I’m Nik Azim  Celcom Customer 

Rec : Can I help you  Nik ? 

Cust : Yes I have an  internet connection problem . With whom do I speak to about  my problem ?  

Rec : Wait for moment I will connect your call to the person incharge 

Cust : Thank you I will wait for it 

Pers : Hello I’m a person incharge your problem My name is Zul 

Cust : Alright , Mr Zul my internet connection in problem  I cannot browse my google and cannot watch youtube 

Pers : Please give me your full name , number phone , and your address 

Cust : Nik Azim Bin Talib , 012345679 , No 34 Laluan Hulu Bercham 7 , Bandar Lama 31400 Ipoh Perak 

Pers : Thank you for your information I will try to fix your problem . Do you have any problem besides your internet line ? 

Cust : No just line Connection Problem . 

Pers : After I fix this problem I will call back in 2 hours .  Thank you for your call  

Cust :  Welcome Mr Zul and thank you for your help 

Pers : Alright Celcom always do the best for customer 

DIALOG TELEPHONE SKILLS ABOUT COMPUTER PROMBLEM 

 

(RING RING RING RING TUT TUT TUT TUT) *TELEPHONE RINGING* 

 

SYED: PEACE BE UPON TO YOU, AND GOOD MORNING  , I AM SYED MUHAMMAD FAQUL RADZI BIN SYED ISMAIL 

ZAIRIL: PEACE BE UPON TO YOU TOO AND MORNING SIR, CAN I HELP YOU, SIR???? 

SYED: I HAVE PROBLEM WITH MY COMPUTER 

ZAIRIL:OKAY SIR, CAN I KNOW WHAT IS THE PROBLEM??? 

SYED: I’M TRYING TO TURN IT ON BUT IT WON’T WORK...CAN I TALK TO MR. AMER? 

ZAIRIL: SORRY SIR, MR AMER IS NOT AROUND AT THE MOMENT BECAUSE HE HAS  WORK OUTSIDE…SIR,CAN YOU LEAVE YOUR MESSAGE? 

SYED: OUHHH I SEE, SURE…YOU CAN COME AND REPAIR THE COMPUTER TOMORROW AT 9 A.M 

ZAIRIL: CAN YOU LEAVE YOUR PHONE NUMBER, ADDRESS. CAN YOU REPEAT YOUR NAME AGAIN???? 

SYED: SURE, 0195504251 IT IS MY PHONE NUMBER…NUMBER 14 ,C KAMPUNG MAKMOR AND MY NAME IS SYED MUHAMMAD FAQUL RADZI BIN SYED ISMAIL 

ZAIRIL: OKAY SIR , DO YOU HAVE ANY OTHER MESSAGE??? 

SYED: NOTHING…THANKS FOR YOUR SERVICE AND PLEASE TAKE NOTE MY MESSAGE 

ZAIRIL: OKAY SIR, THANKS AGAIN FOR CALLING OUR COMPANY…I WILL PASS YOUR MESSAGE TO MR AMER… 

 

Allison: Hello, peace be upon you. My name is Allison. 

Firmino: Hello, peace be upon you too. Can I help you sir ?

Allison: I have a problem with my laptop.

Firmino: What is the problem on your laptop sir ?

Allison: The screen is dark after I press the on button . Can I speak with Mr Henderson ? to talk with her about my laptop problem. Can you wait for the moment, I will search for Mr Henderson.

Firmino: Sorry, Mr Henderson is outside the area to manage something. Tomorrow he will be at the office.

Allison: Can you leave your address ? because it is easier for me to come to your office tomorrow.

Firmino: Lot 456 Anfield Liverpool, London, United Kingdom. This is the company private number , you can call this number 1119080963 .

Allison: Oh thanks sir for the information that you give to me.

Firmino: Welcome sir, no problem because it is my responsibility.

 

C : Hello and good morning, This is Syed speaking. Is this the Jungkook bookstore?  May I know whom am I talking to?

R : Hello and a very good morning, Yes you’re right. This is the bookstore and it is Nazrin you’re talking to. Is there anything that I can help you?

C : Yes, I would like to ask about a book. It is called “How to Fake Your Dies” by Prince. Do you have it?

R: Yes I think we have it.  But let me check with someone who’s in charge first. Would you please give me a few second?

C: Yes, take all the time you need. I’ll wait. (patiently waiting)

R: Hello? Are you still there? 

C: Yes. What’s the news?

R: It’s your lucky day. I’m pleased to tell you that we have the book and it is the last one. You might need to quick on this one.

C: Really? Thank you so much. I really need the book. I’m gonna send you my details right after this call.

R: You’re welcome but you might want to leave your phone number because it’s easier for us to call you.

C: Yes, it’s 666 666 6666.

R: Thank you, Mr. WeedGuy will call you later. He’s the man who is in charge in sales management.

C: Alright, thanks for the great service. I will give a great feedback on Instagram. 

R: Thank you for your patient and kindness. Have a nice day.

C: You too. Goodbye.

Alif            : hello , good morning my name is  alif 

hardave  : hello ,good morning too my name is hardave can I          help you?

Alif             :yes sure,can I speak to mrs.william?

Hardave    : hold on for a moment I will connect to mrs William

Alif              :Ok

Hardave     : I am sorry that mrs. William are not around at the   moment , can I get your message and your number ?

Alif               :oh it  is  I will give my message  .you can come and repair the computer tomorrow at 10.00 am at kkss .can you ask mrs William  if  he got suitable time?  my number is 011  21501401

Hardave      : firstly you want to repair your computer at 10.00 am at kkss. Then, your number is 01121501401. ok  sir. Do you have any other messages sir?

Alif                 : no. I don’t have anymore. 

Hardave        : ok  I will tell mrs william about your message . goodbye and have a nice day  sir 

Alif                   : goodbye and thank you