For the first day of industrial training, report myself to the headquarters hotel, The Serai Cottage Boutique Hotel Kuala Berang.

Get to know the employees at The Serai Cottage so that, may more easily receive advice when doing industrial training.

buying items at the morning market for dinner preparation and breaking fast ceremonies.

Help set up the space for a 40-person breaking-fast event.

Get to work at noon and be done by nine o'clock.

Helping to prepare the pepper Solok decorations and cakes for the breaking of the fast ceremony at the downtown hotel hall.

Learn the fundamentals of becoming a front office (F.O)

Discover how to fold blankets and sheets in the hotel laundry.

For housekeeping purposes, learn how to iron hotel pillows.

Learn how to properly housekeeping the hotel rooms.

Working from 3 p.m. to 11 p.m.

Managing reservations.  

Handling the check-in and check-out procedures.

Managing payments and room allocations.

Get to work at noon and be done by nine o'clock.

Helping other staff at the buffet Ramadan at the downtown The Serai Cottage Boutique Hotel.

Get to work at noon and be done by nine o'clock.

Processing check-ins and check-outs as a front office 

Helping other staff at the buffet Ramadan at the downtown The Serai Cottage Boutique Hotel.

Was scheduled to work from a early morning to three o'clock.

Managing reservations via phone, email, and online systems.

Making beds, cleaning bathrooms, and replenishing amenities.  

Get to work at noon and be done by eight o'clock.

Working from 3 p.m. to 11 p.m.

Processing check-ins and check-outs.  

Handling payments and issuing receipts.

Answering guest questions about hotel services, local attractions, and directions.  

Was scheduled to work from a early morning to three o'clock.

Managing guest reservations.  

Handling room assignments and payments.  

Send to Maybank a statement of hospital treatment payments.

Was scheduled to work from a early morning to four o'clock.

Act as a front desk to receive and process reservations via WhatsApp, phone calls, and emails.

Assist in preparing the ingredients for the Acar Masak and Gulai Daging that will be given to the neighbors.

Delivering food donations to neighbors at 3 p.m. from The Serai Cottage Boutique Hotel Kuala Berang.

Examine email reservations made through Agoda and Ticket.com in order to be added to the ABS system.

Setup of the hall and items needed for the Hulu Terengganu Hospital breaking fast ceremony.

30 persons were managed for a breaking-of-fast ceremony in the Serai Cottage Boutique Hotel's Kuala Berang hall.

Get to work at noon and be done by nine o'clock.

Act as a front desk to receive and process reservations via WhatsApp, phone calls, and emails.

Help others staff with housekeeping in checked-out rooms.

Assisting other staff in donating hotel food to the mosque in Kuala Berang.

Was scheduled to work from a early morning to three o'clock.

Prepare meals for the guests on Eid.

Processing check-ins and check-outs.  

Answering guest questions about hotel services, local attractions, and directions.  

Handling payments and issuing receipts.

Act as a front desk to receive and process reservations via WhatsApp, phone calls, and emails.

Make housekeeping (making beds, cleaning bathrooms, and replenishing amenities).  

Ensuring guest rooms are clean and presentable.

Was scheduled to work from a early morning to four o'clock.

Act as a front desk to receive and process reservations via WhatsApp, phone calls, and emails.

Making beds and changing linens.

Reporting any maintenance issues or damages to the admin.

Check room reservations and booking management via e-mail and WhatsApp.

Changing and cleaning bed linens and towels.

Learn administrative tasks like entering sales data in Excel.

Learn operating washing and drying machines.

Learn the proper order for folding and ironing towels and bed linens.

Cleaning guest rooms (beds, floors, furniture, bathrooms)

Reporting maintenance issues or damage

Get to work at noon and be done by nine o'clock.

Serve as a front office to take reservations over the phone, via email, and through WhatsApp.

Learn how to compile a summery expenses for January and March of 2025.

Get to work at noon and be done by nine o'clock.

Serve as a front office to take reservations over the phone, via email, and through WhatsApp.

Bringing cake to a downtown hotel for a Hari Raya party.

Was scheduled to work from a early morning to four o'clock.

Serve at the reception area of the Serai Cottage Boutique Hotel in Kuala Berang.

Providing quotations and official receipts for Felcra's room payments

Help other employees with their housekeeping duties.

Was scheduled to work from 7 am to 4 pm.

Act as a front desk to receive and process reservations via WhatsApp, phone calls, and emails.

Creating marketing videos for hotel room promotions using the TikTok and WhatsApp apps.

Cleaning guest rooms and changing bed linens and towels, restocking amenities like toiletries, mineral water, tea/coffee kits.

Was scheduled to work from 7 am to 4 pm.

Went to assist with the Hari Raya Aidil Fitri celebration event preparations at The Serai Cottoge downtown hotel.

After the ceremony, help with cleaning the hall.

Was scheduled to work from 7 am to 3 pm.

Check room reservations and booking management via e-mail and WhatsApp.

Confirm dates, room type, and any special requests.

Taking care of incoming and outgoing passengers, such as registration, key handling, and payment processing.

Working from 3 p.m. to 11 p.m.

Act as a front desk to receive and process reservations via WhatsApp, phone calls, and emails.

Answering guest questions about hotel services, local attractions, and directions.  

Making a wedding quotation for Mrs. Amal for 600 people.

Was scheduled to work from 7 am to 4 pm.

Act as a front desk to receive and process reservations via WhatsApp, phone calls, and emails.

Assist in organizing and putting snacks and drinks on the shelves at the snack bar area.

Take care of guest complains and concerns by listening carefully, understanding, and fixing problems to make sure guests are happy.

Was scheduled to work from 10 am to 6 pm.

Processing check-ins and check-outs.  

Handling payments and issuing receipts.

Helping in making food preparation for hi tea event (Unisza lecture farewell ceremony).

Was scheduled to work from 10 am to 7 pm.

Processing check-ins and check-outs.  

Answering guest questions about hotel services, local attractions, and directions.  

Helped with the food preparation of a wedding reception.

Get to work at nine o'clock and be done by six o'clock.

Processing check-ins and check-outs and handling payments and issuing receipts.

Helped with the food preparation of a wedding reception for 800 guests, and clean the hall after that wedding ceremony.

Was scheduled to work from the morning to four o'clock.

Learning how to run the hotel in accordance with shifts on the first day at The Serai Cottage Transit Hotel.

Help clean the toilets and change the liners in guest rooms that have been checked out.

Act as a front desk to receive and process reservations via WhatsApp, phone calls, and emails.

Processing check-ins and check-outs.  

Helped with the food preparation of a Hi Tea Kak Ani 50 guests, and clean the hall after that ceremony.

Get to work at 9 a. m and be done by 5 o'clock.

Helped with the food preparation of a Raya event for 80 guests, and clean the hall after that ceremony.

Processing departures, including payment processing and key management, and registering new guests.

Was scheduled to work from a early morning to three o'clock.

Act as a front desk to receive and process reservations via WhatsApp, phone calls, and emails.

Assisting in the food preparation for the "USAHANITA" Raya open house event, which will be attended by thirty individuals

Assist the another staf in cleaning the hotel cafe after the open house.

Working from 11 p.m. to 7 a.m at the Downtown Hotel.

Registering arriving guests and processing departures, including key management and payment handling.

Assisting with the cleaning of the hotel's cafeteria and reception area, including the tidy setup of the snack bar.

Act as a front office to receive and process reservations via WhatsApp, phone calls, and emails.

Helping to prepare meals for a 300-person Raya open house event

Helping to serve food to visitors during open house gatherings.

Put price tags on every item to further simplify the snack bar area.

After the open house, help with cleaning the hall.

Working from 3 p.m. to 11 p.m at Transit Hotel.

Answering guest questions about hotel services, local attractions, and directions.  

After receiving linens and towels, sort them according to the kind of fabric and level of soiling.

Operate washing machines and dryers, using detergents and detergents according to hotel standards.

Neatly folds the linen and arranges the laundry in the designated storage area.

Was scheduled to work from 8 a.m to four o'clock.

Make a housekeeping at The Serai Cottage Transit Hotel.

Make sure there are enough towels, tissues, and other guest amenities in the room, and clean it (changing all the linens, duvets, and pillowcases).

Was scheduled to work from a early morning to three o'clock.

Taking new bookings, modifying and ensuring accuracy in the reservation system.

Answering phone calls, emails, and in-person questions about hotel services, local attractions, directions, and more.

Was scheduled night Shift which is from 11 p.m until 7 a.m.

Get to work at 9 a.m and be done by five o'clock.

OFF DAY

Working at a front desk and processing new reservations into the IBS system.

Helped with the food preparation of a wedding reception for 650 guests.

Helping to clean up the venue after the wedding.

Scheduled to work from 11 p.m. to 7 a.m ( Night shift ).

Managing room reservations via phone, email, and online systems.

Helping to clean the hotel cafeteria and also the reception area, such as arranging the snack bar neatly.

Was scheduled to work from 8 a.m to four o'clock at The Serai Cottage Transit Hotel.

Maintaining the cleanliness of the office area, the hotel's outside, and the walkways.

Clean the hotel room and toilet, and replace the pillowcases and sheets in the rooms that have been checked out.

Entering new reservations into the IBS system through websites like Agoda, Booking.com, and Ticket.com, as well as by phone, WhatsApp, and email.

Was scheduled to work from a early morning to three o'clock.

Act as a front office to receive and process reservations via WhatsApp, phone calls, and emails.

Helped to the meal preparation for the excellence camp student event from Wakaf Tembesu Vocational College, which included five teachers and fourteen pupils.

Help decorate the reception area by arranging antiques, and help stock the snack bar section's shelves with food and drinks.

Was scheduled to work from a early morning to three o'clock.

Managing reservations via phone, email, and online systems.

Maintaining the work of adding antiques to the reception area's décor for make it even more beautiful.

Registering arriving guests and processing departures, including key management and payment handling.

OFF DAY

Act as a front office to receive and process reservations via WhatsApp, phone calls, and emails.

Was scheduled to work from a early morning to two o'clock.

Helped set up the hall area for the 40 student and 6 teachers attending the SMK Seri Berang student excellence camp.

Helped prepare food for the 40 students and 6 teachers attending the SMK Seri Berang student excellence camp.

Cleaning guest rooms (beds, floors, furniture, bathrooms)

Get to work at eleven o'clock and be done by eight o'clock.

Taking new bookings, modifying and ensuring accuracy in the reservation system.

Processing check-ins and check-outs and handling payments and issuing receipts.

Helps to arrange receipt files so that monthly spending may be seen more easily.

Was scheduled to work from a early morning to four o'clock.

Making beds, cleaning bathrooms, and replenishing amenities.  

Maintaining the cleanliness of the office area, the hotel's outside, and the walkways.

Registering arriving guests and processing departures, including key management and payment handling.

Was scheduled from 7 a.m to 4 p.m at the Downtown Hotel.

Addressing reservations via phone, email, online, and in person.

Assist in organizing and putting snacks and drinks on the shelves at the snack bar area.

Was scheduled to work from the morning to three o'clock.

Utilizing web, email, and phone channels to handle reservations.

Attend the meeting to present the billboard poster with the boss and intern students.

OFF DAY

Working night shift from 11 p.m. to 7 a.m at the Downtown Hotel.

Assist in making a lot of water for the preparation of the wedding event

Assist in keeping the cafe and lobby areas tidy.

Was work from 11 am until 8 pm.

assisted in preparing the meals at a 650-person wedding reception,

Helping the food service for guests at TG Emelia's wedding

Assisting with the hall's cleanup following the wedding.

Was slated to work from 3 to 11 p.m.

Take reservations over the phone, via email, and over WhatsApp as a front desk.

Help with cleaning tablecloths, folding them properly, and putting them away where they will be convenient to use.

Modify a billboard poster to show the boss at the upcoming meeting.

Get ready to work from 2 pm until 11 pm

Attend the meeting to present the billboard poster with the boss and intern students.

Help manage room bookings (via phone, email, or system) and update reservation status in the system (ABS)

Confirm upcoming reservations and cancellations

Was scheduled to work from a early morning to three o'clock.

Answer incoming calls professionally, whether via hotel mobile phone or office phone.

Creating quotes (LOU) for lodging for ILP Gong Badak and AADK Kuala Terengganu.

Help with the update of receipt files.

Processing departures, including payment processing and key management, and registering visitors who arrive.

Was slated to work at the Transit Hotel from early in the morning until four o'clock.

Restocking amenities, cleaning restrooms, and making mattresses.

maintaining the cleanliness of the office area, the walkways, and the hotel's exterior.

Help manage room bookings (via phone, email, or system).

Helping staff members greet visitors and reserve meeting spaces for ten to twenty people to meet with the ministry on May 25.

Assisting the staff in welcoming 42 visitors from Nahar Travel Company to our hotel.

Be receptive to guest grievances, assist in resolving issues, and attend to all of the needs of visitors.

Was scheduled night shift from 11 pm until 7 am.

Accepting new reservations, making changes, and making sure the reservation system is accurate.

Helping to the cleaning of the cafe and snack bar sections by organizing the snacks.

Was slated to work from 3 to 11 p.m.

As a front office, take reservations by phone, email, and WhatsApp.

Assist with washing tablecloths, folding them correctly, and storing them in a handy location.

Helping customers make cost surveys for weddings and seminars.

Was scheduled to work from a early morning to three o'clock.

Helped prepare breakfast and lunch  for the 50 children and 24 teachers of SMK SIF.

Assisting with the hall cleanup following the luncheon for SMK SIF students.

Was slated to work from 3 to 11 p.m.

Take reservations by phone, email, and WhatsApp.

Help with cleaning tablecloths, properly folding them, and keeping them in a convenient place.

Helping guests check into their rooms, listening kindly to their grievances, and helping them to resolve any issues they may have with the accommodations.

Assisting another staff in creating a lodging payment invoice for singer Ukays.

Was scheduled to work from a early morning to four o'clock at Transit Hotel.

Make mattresses, clean bathrooms, and put amenities in checked-out rooms as part of housekeeping.

Keep the walkways and office spaces outside the hotel spotless, and mop the lobby floor to keep it looking tidy.

Serve as a customer service representative by attending to the needs of guests and giving hotel payment receipts to customers who want them.

Start work at 9 a.m. and stay until 6 p.m.

Helped prepare the cooking ingredients for the 650-person wedding Irfan event.

Helping the housekeeping staff make the beds at the poolside villa.

Assist another staff member in purchasing extra things for tomorrow's wedding ceremony.

Working from 3 p.m. to 11 p.m at Transit Hotel.

Sort linens and towels based on their kind of fabric and degree of soiling when received and use detergents in accordance with hotel requirements when operating washers and dryers.

Neatly folds the linen and arranges the laundry in the designated storage area.

Was slated to work from 12 p.m. to 9 p.m.

Had an early morning to three o'clock work routine.

Serve as a front desk to take and handle reservations via emails, phone calls, and WhatsApp.

Place cleaned sheets, duvets and pillowcases in an industrial dryer and select the correct drying cycle and temperature to prevent damage and ensure complete drying.

Attend a meeting with the boss to present a billboard for a hotel.

Was scheduled from three pm until 11 pm.

processing departures, including key management and payment processing, and registering new guests.

utilizing web, email, and phone to manage reservations.

Help with laundry preparation for towels, pillowcases, duvets, and sheets.

Was scheduled from 7 am to 3 pm.

Accepting room reservations via WhatsApp, email and phone.

Returning the deposit money to guest in and assist in managing the guest check-out before noon.

Assisting in the management of guest check-in, room payment, and guest key distribution.

Was slated night shift from 11 pm to 7 am.

Helping to clean the cafe and snack bar facilities and providing lots of water for the wedding event preparations.

managing reservation via phone, email, and online systems.

handling late check in guests.

Was scheduled from 12 pm until 9 pm.

Use WhatsApp and email to check room reservations and booking management.

Assisting another staff in managing a wedding reception with 500 guests.

Improve quotations and assist in creating a list of study camp rooms for students at SMK Seri Budiman.

Was slated to work from 3 pm to 11 pm at Transit Hotel.

Clean up by removing any used bedding from the bed, including sheets, pillowcases, and duvet covers, and collect used towels from the toilet and replace the liners in all trash cans after emptying them.

Assisting with laundry, including preparing dryers for use tomorrow and washing dirty sheets, towels, pillowcases, and duvets.

Was slated to work early morning until 3 pm.

After guests check out, help with cleaning the room by replacing all bedding, towels, pillowcases, duvets, and drinkware.

Accepting new reservations over the phone, WhatsApp, and walk in guest.

Sweeping and mopping the hotel's entrance, lobby, and interior spaces to keep them spotless at all times.

Was slated to work from early morning until 3 pm.

Assisting in managing SMK Seri Budiman student accommodation rooms to run student excellence camps.

Changing the quotation for the excellent student camp for students from SMK Seri Budiman in response to the manager's request.

OFF DAY

REPLACEMENT PUBLIC HOLIDAY (RPH)

Was working at 3 pm to 11 pm.

I assisted with the food preparation for the 70-person dinner event organized by Mrs. Hafizah from Unisza.

Assisting Agoda guest with room check-in and key handover

Assisting other staff members in cleaning the venue following the Unisza lecture and student appreciation celebration.

Was slated from 8 am to 4 pm.

Help in registering new reservations to the ABS system.

Helping send workers of Myanmar to the Kuala Berang branch of the boutique hotel.

Helping with the newest food addition at the snack bar area.

Help arrange invoice and check files for convenient access in the future.

Was scheduled night shift from 11 pm to 7 am.

Reservations were managed by email and updated in the ABS system.

Helping to keep the hotel lobby and cafe areas tidy.

Helping staff create a list of lodging reservations for Tuesday morning and update sales in WhatsApp group.

Start work at 3 pm until 11 pm at Transit Hotel.

Mop the lobby floor to maintain a neat appearance, and keep the office areas and sidewalks outside the hotel immaculate.

To make sure the linens are clean and sterilized, they are wash and dry in large washing machines using particular detergents and temperatures.

Work as a front desk to take reservations over the phone, via email, and through WhatsApp.

Attended a meeting with the boss to discuss the company's background and more about The Serai Cottage Hotel.

To make it easy for customers to purchase, clean up the snack bar area and provide fresh snacks.

OFF DAY

Was scheduled from 3 pm until 11 pm.

Taking new bookings, modifying and ensuring accuracy in the reservation system.

Help guests check in and turn over their hotel room keys.

In addition to listening to guest grievances, help guests with their issues and satisfy their needs.

Helping other staff members set up the hall for the 138-person SK KG Tengah student seminar.

Was slated from 7 am to 4 pm.

Helped prepare breakfast and lunch for a lecture attended by 128 students including teachers SK KG Tengah.

I assisted in serving lunch to 90 student SK KG Tengah.

Help guests with inquiries about available event packages.

Get to work from a early morning to three o'clock.

Assist in manning the front desk to receive and process reservations via WhatsApp, phone calls and emails.

Helping other staff members prepare breakfast for 40 tourists from Nahar Travel.

Helped other workers get the hall ready for the 55-person AADK conference.

Get ready to work from early morning until 3 pm at Transit Hotel.

Make a housekeeping for 10 room and make sure there are enough towels, tissues, and other guest amenities in all room.

Check room reservation and booking dates, room type and any special requests.

OFF DAY

Was scheduled night shift from 11 pm to 7 am.

Helping to get water and basic materials ready for AADK seminars.

Help keep the hotel café area tidy.

Helping other staff members get ready for the AADK seminar's VVIP breakfast table.

Accepting new reservations, making changes, and making sure the reservation system is accurate.

Assisting guests check in, handle payments, and give them their keys.

Helping guest with lodging issues and adjusting the space to suit their requirements and preferences.

Was scheduled early morning until 3 pm at Transit Hotel.

Creating mattresses, cleaning restrooms, and replenishing amenities.

preserving the cleanliness of the hotel's exterior, the office space, and the walkways.

Managing reservation via phone, email.

Was slated to work from 7 am to 4 pm.

Assisted in preparing food for Amira's wedding reception for 650 guests.

Worked at the reception desk and processed new bookings into the IBS system.

Assist Agoda customers with room check-in and room key handling.

REPLACEMENT PUBLIC HOLIDAY (HARI RAYA HAJI)

Working from 3 pm. to 11 pm at Transit Hotel.

Sort linens and towels based on their kind of fabric and degree of soiling when they are received.

Use detergents in accordance with hotel requirements when operating washers and dryers.

Assisting guests with room check-in, assisting guests with making bill payments and handing over room keys.

Was slated at Transit Hotel form 7 am to 3 pm.

Verify the dates of the lodging reservations by email and WhatsApp.

Make sure the hotel lobby and front area are constantly spotless, and assist in cleaning unclean areas.

Help with cleaning and replacing the duvets, pillowcases, towels, and linens in rooms that have been checked out, making sure that everything that is needed is put back in place.

OFF DAY

REPLACEMENT PUBLIC HOLIDAY (AWAL MUHARAM)

Was working night shift from 11 pm to 7 am.

Assisting with the sugar water preparation for Amirah's wedding.

Assisting visitors with the confirmation of their reservations, check-in, payment arrangements, and key distribution.

Taking new reservations for guests the following week on the IBS system.

Assisted in preparing foods for 800 guests during Amira and Zul's wedding.

Manage the meal service for Amira's wedding guests.

After the wedding ceremony, help another staff clean up the hall.

Attend the meeting with the boss to mark and sign Form B for the assessment of industrial training.