Answer tickets on helpdesk (XL)

BU DSAT review (L)

Check agents' KPI metrics (L)

Check-in with agents/ISL (S)

Check and record attendance - XS

Clear WEA messages - XS

Clear Haodesk notifications - XS

Update KPIs on our Team Dashboard - S

Team DSAT and QA analysis - L

FRT and AVG Report - XS

1:1 coaching with a PIP agent - M or L

1:1 coaching with a non-PIP agent - M or L

Handling tickets in helpdesk - XL

Update/refresh working device XS

Read new updates M

Team's data L

Team's detail analysis L

Team's performance coaching M

CC time XL

Rest hour L

1:1 meeting with agent M

Close macbook XS