• Starting intern with department House Keeping

• Face print at 8:45 a.m

• 8:55 a.m briefing from supervisors

• learn about how to arrange toiletries

• learn about how to organize equipment in a hotel room

• learn how to put sheets, mattresses and pillow arrangements on the bed

• clock out at 5p.m

• faceprint at 8:43am

• briefing from supervisor before working

• learn how to calculate payroll

• payroll for foriegn being counting from 1 - 30th for a month

• Citizens' salaries are calculated on the 16th-15th, which is in the middle of the month, for a month's salary.

• calculate payroll based on roster

• then, check again based on faceprint list

• learn the offday and restday

• if public holiday falls on your offday, the public holiday cannot be claimed

• clock out at 5:00pm

• faceprint at 8:40am

• briefing from supervisor before start working

• follow RA for learning how to clean room guest check out

• cleaning the room

• clear all dusty

• change bedsheet, pillow case, duvet cover

• learn how to clean properly

• clock out at 5:00pm

• faceprint at 8:35am

• briefing from supervisor before start working

• clean the coridor

• learn how to deep clean room

• install bed skirting

• makesure the pillow case, bed sheet and others clean from stain

• go to store and get duvet

• wipe mirror

• clock out at 5:00pm

• deep clean

• faceprint at 8:35am

• briefing from supervisor before start working

• clean the coridor

• learn how to deep clean room

• install bed skirting

• makesure the pillow case, bed sheet and others clean from stain

• learn how to fold a bath towel

• go to store and get duvet

• wipe mirror

• clock out at 5:00pm

• faceprint at 8:45am

• arranging clothes after laundry

• arranging the clothes by department and number

• providing clothing to employees according to department

• make sure they write the name before take clothes

• store full hanger in plastic

• clock out at 5:00pm

• faceprint at 8:45am

• working hours - 6 days in a week, 8hours include 45m break

• Doubletree - hilton 24 brand

• learn vision and mission DTPG

• briefing from department F&B, front office, housekeeping, security and HR.

• know the training

• know the activities organized by DTPG

• round the department

• clock out at 5:00pm

• faceprint at 8:35am

• briefing from supervisor before working

• helper supervisor to open the door on all floor to APM

• charlie cases

• clock out 5:00pm

• faceprint at 8:42am

• briefing from supervisor before working

• save the paper in the appropriate file

• calculate credit for foriegner

• lost and found : find the guest item in store

• meet guest give the form and sign

• tidy up the store

• clock out 5:00pm

• faceprint at 8:45am

• briefing from supervisor before start working

• follow RA for learning how to clean room guest check out

• cleaning the room

• clear all dusty

• change bedsheet, pillow case, duvet cover

• learn how to clean properly

• learn how to fold face towel

• clock out at 5:00pm

• faceprint at 8:40am

• briefing from supervisor before start working

• follow RA for learning how to clean room guest check out

• cleaning the room

• clear all dusty

• change bedsheet, pillow case, duvet cover

• learn how to place pillows correctly and neatly

• clock out at 5:00pm

• PUBLIC AREA & LINEN

• faceprint at 8:46am

• briefing from supervisor before working

• helping makan kitchen to serve customers

• clean up the table after guest finish the breakfast

• at 11:00pm cleaning makan kitchen

• sweep and mop the floor

• sorting linen

• sorting bedsheet, pillow case, bath towel, duvet cover and other

• lobby cleaning

• guest and staff toilet cleaning

• clock out 5:00pm

• faceprint at 8:41am

• briefing from supervisor before working

• calculate the laundry item

• the amount on laundry item must be same with the list

• learn how to vr room

• clock out at 5:00pm

• faceprint at 8:46am

• briefing from supervisor before working

• helping makan kitchen to serve customers

• clean up the table after guest finish the breakfast

• at 11:00pm cleaning makan kitchen

• sweep and mop the floor

• sorting linen

• sorting bedsheet, pillow case, bath towel, duvet cover and other

• clock out 5:00pm

• faceprint at 8:45am

• briefing from supervisor before working

• learn how to checking room after cleaning

• checking room for vr

• make sure the drawer clear from dusty

• dusty checking

• make sure no stain at towel, bath mat

• checking bathroom clear from hair and dusty

• checking the tv

• make sure all amenities completed

• make sure room clean and tidy

• clock out at 5:00pm

• faceprint at 8:45am

• briefing from supervisor before working

• do decoration welcome for hilton malacca

• checking room before vr

• make sure the drawer clear from dusty

• dusty checking

• make sure no stain at towel, bath mat

• checking bathroom clear from hair and dusty

• make sure all amenities completed

• make sure room clean and tidy

• clock out at 5:00pm

• faceprint at 8:47am

• briefing from supervisor before working

• do decoration for request guest

• key in the order item for housekeeping

• calculate item laundry

• clock out at 5:00pm

• faceprint at 8:39am

• briefing from supervisor before working

• do decoration at room deco request

• go to office and give financial to sign foreign payroll

• key in list laundry item

• clock out at 5:00pm

• faceprint at 8:45am

• briefing from supervisor before working

• wipe the glass

• cleaning the cobwebs

• sweep the trash in the lobby

• check up back within 30 minute or 1 hours

• clock out 5:00pm

• faceprint at 8:43am

• briefing from supervisor before working

• decoration room

• deco request for birthday, anniversary and honeymoon

• packing parcel for lost item guest

• make sure the courier pick up the parcel

• keep update the item status to the guest

• clock out at 5:00pm

• faceprint at 8:45am

• briefing from supervisor before working

• checking room for vr

• make sure the drawer clear from dusty

• dusty checking

• make sure no stain at towel, bath mat

• checking bathroom clear from hair and dusty

• make sure all amenities completed

• make sure room clean and tidy

• clock out at 5:00pm

• faceprint at 8:45am

• arranging clothes after laundry

• arranging the clothes by department and number

• providing clothing to employees according to department

• make sure they write the name before take clothes

• store full hanger in plastic

• clock out at 5:00pm

• faceprint at 8:43am

• briefing from supervisor before work

• linen request

• know the item that guest request

• send the requested item to guest

• clean store

• separate items by months

• clearing item 2024 until Jan 2025

• write form for RA clean item

• clock out at 5:30pm

• faceprint at 7:41am

• report to leader before work

• bring dirty plate from guest table

• clean and wipe table

• faceprint out at 12:07pm

• faceprint in back at 5:50pm

• refill salt and peppers

• take order

• serve food to guest

• report to leader before back

• faceprint out at 10:13pm

• faceprint at 11:20am

• report to office housekeeping before work

• striping linen

• clean up the rubbish from room

• faceprint out at 3:17pm

• faceprint in back at 5:42pm

• bring dirty plate from guest table

• clean and wipe table

• wipe bb plate

• put tissues after wipe bb plate

• stacking cutlery

• report to leader before back

• faceprint out at 11:19pm

• faceprint at 11:42am

• report to leader before work

• bring dirty plate from guest table

• clean and wipe table

• roll pool towel

• arrange the towel to basket

• separate small towel and big towel

• collect buzzer after 6:30pm from the table at pool

• report to leader before back

• faceprint out at 8:13pm

• faceprint at 11:54 am

• report to office housekeeping before work

• striping linen

• clean up the rubbish from room

• faceprint out at 3:07pm

• faceprint in back at 5:42pm

• bring dirty plate from guest table

• clean and wipe table

• wipe bb plate

• put tissues after wipe bb plate

• stacking cutlery

• report to leader before back

• faceprint out at 11:10pm

• faceprint at 11:54 am

• report to office housekeeping before work

• do deco from guest request

• clean up the rubbish from room

• faceprint out at 3:07pm

• faceprint in back at 5:42pm

• bring dirty plate from guest table

• clean and wipe table

• wipe bb plate

• put tissues after wipe bb plate

• stacking cutlery

• report to leader before back

• faceprint out at 11:10pm

• faceprint at 7:44 am

• report to leader before work

• bring dirty plate from guest table

• clean and wipe table

• faceprint out at 12:07pm

• faceprint in back at 5:50pm

• take order from guest

• key in order

• serve the food

• stacking cutlery

• set up the table

• clearing the plate

• report to leader before back

• faceprint out at 10:10pm

• faceprint at 2:43pm

• report to leader before work

• wipe chair

• assist guest to table

• give menu book

• take order

• serve their food

• collect the dirty plate

• wipe the table

• set up table

• put foodtag

• clearing plate and cutlery

• wipe bb plate

• stacking cutlery

• report to leader before back

• faceprint out at 11:13pm

• faceprint at 2:53pm

• report to leader before work

• wipe chair

• assist guest to table

• give menu book

• take order

• serve their food

• collect the dirty plate

• wipe the table

• set up table

• clearing plate and cutlery

• wipe bb plate

• stacking cutlery

• report to leader before back

• faceprint out at 11:16pm

• faceprint at 2:33pm

• report to leader before work

• wipe baby chair

• assist guest to table

• give menu book

• take order

• serve their food

• collect the dirty plate

• wipe the table

• set up table

• clearing plate and cutlery

• wipe bb plate

• stacking cutlery

• report to leader before back

• faceprint out at 11:19pm

• faceprint at 2:50pm

• report to leader before work

• wipe chair

• assist guest to table

• give menu book

• take order

• serve their food

• collect the dirty plate

• wipe the table

• set up table

• clearing plate and cutlery

• wipe bb plate

• stacking cutlery

• report to leader before back

• faceprint out at 11:11pm

• faceprint at 2:53pm

• report to leader before work

• assist guest to table

• give menu book

• take order

• serve their food

• collect the dirty plate

• wipe the table

• set up table

• clearing plate and cutlery

• wipe bb plate

• stacking cutlery

• report to leader before back

• faceprint out at 11:13pm

• faceprint at 2:43pm

• report to leader before work

• wipe chair

• guide guest to table

• give menu book

• take order

• serve their food

• collect the dirty plate

• wipe the table

• set up table

• clearing plate and cutlery

• wipe bb plate

• stacking cutlery

• report to leader before back

• faceprint out at 11:13pm

• faceprint at 2:43pm

• report to leader before work

• wipe chair

• guide guest to table

• give menu book

• take order

• serve their food

• collect the dirty plate

• wipe the table

• set up table

• clearing plate and cutlery

• wipe bb plate

• stacking cutlery

• report to leader before back

• faceprint out at 11:13pm

• faceprint at 7:44 am

• report to leader before work

• bring dirty plate from guest table

• clean and wipe table

• faceprint out at 12:07pm

• faceprint in back at 5:50pm

• take order from guest

• key in order

• serve the food

• stacking cutlery

• set up the table

• clearing the plate

• report to leader before back

• faceprint out at 10:10pm

• faceprint at 7:45 am

• report to leader before work

• bring dirty plate from guest table

• clean and wipe table

• faceprint out at 12:07pm

• faceprint in back at 5:50pm

• take order from guest

• key in order

• serve the food

• stacking cutlery

• set up the table

• clearing the plate, bowl, mug and cutlery at steward

• report to leader before back

• faceprint out at 11:16pm

• faceprint at 7:44 am

• report to leader before work

• bring dirty plate from guest table

• clean and wipe table

• faceprint out at 12:07pm

• faceprint in back at 5:50pm

• take order from guest

• key in order

• serve the food

• stacking cutlery

• set up the table

• clearing the plate

• report to leader before back

• faceprint out at 11:19pm

• faceprint at 7:44 am

• report to leader before work

• bring dirty plate from guest table

• clean and wipe table

• faceprint out at 12:07pm

• faceprint in back at 5:50pm

• take order from guest

• key in order

• serve the food

• stacking cutlery

• set up the table

• clearing the plate

• report to leader before back

• faceprint out at 11:10pm

Matrix Number : H21A2571

Course : Bachelor of Entrepreneurship ( Tourism ) with Honors

Internship place : Doubletree Resort by Hilton Penang