Data Analytics by https://padlet.com/40093627/6ec6q7vjpcn9vkyg en-us 2021-11-06 15:57:59 UTC 2026-02-28 21:23:57 UTC hello@padlet.com Main reasons for returning online purchases among consumers in the United Kingdom (UK) in 2020 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1871709536  A survey conducted in July 2020 with 1,000 UK consumers, revealed that the main reason for returning items that were bought online was to do with fit issues. Around 66 percent of those polled in the study said they returned products because they 'didn't fit'.]]> 2021-11-06 15:59:16 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1871709536 M&S Strategic Report 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1882449447 M&S.COM AND DIGITAL & DATA

The percentage of UK Clothing & Home sales online for 2019/2020 is 22.5 % this is an increase of 1.8%. (Marks and Spencers, 2020)

The traffic (visits per week) on their online website has increased by 9.5m, this is an increase by 8% from 2018/2019. (Marks and Spencers, 2020)

The Net Promoter Score measures the loyalty of customers to a company. M&S scores 57/100 this has increased from 54 for 18/19. (Marks and Spencers, 2020)

]]> 2021-11-10 21:07:04 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1882449447 Returns & Refunds Policy 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1882450330 2021-11-10 21:07:40 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1882450330 M&S Financial Statement 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1882451136 2021-11-10 21:08:12 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1882451136 M&S Annual Report 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1882451789 2021-11-10 21:08:38 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1882451789 John Lewis 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1882454077 2021-11-10 21:10:08 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1882454077 M&S Key Facts 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1882459822 50.5%-Percentage of UK Clothing & Home sales online

]]> 2021-11-10 21:14:08 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1882459822 Most popular products for instore and online 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1882467840 Within categories, casual clothing, kids and home outperformed but not sufficiently to offset the adverse sales mix in areas such as formal clothing and holiday, with the categories in the right-hand table below accounting for c.18% of prior year sales.]]> 2021-11-10 21:19:18 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1882467840 Average return rate 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1888142901 While returns rates to stores are around 8%, this jumps to around 25% for items bought online.]]> 2021-11-13 12:03:41 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1888142901 Returns can cost you 10% of your business 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1893927739 2021-11-16 12:09:55 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1893927739 M&S annual report 2021 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1893953537 2021-11-16 12:24:15 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1893953537 Return Rate 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1897213218 2021-11-17 15:35:04 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1897213218 What are m&s sizes like? 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1901960288 2021-11-19 12:38:21 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1901960288 M&S has proven it will “never be the same again” 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1908234691  Following its acquisition of Jaeger in January, M&S relaunched the brand in October, claiming that this received an “encouraging” response. However, while Jaeger’s new styles are definitely more stylish and modern, its price points are still in the premium range and significantly higher than M&S’s own brand, which may limit how much it resonates with the retailer’s existing customer base ]]> 2021-11-23 12:05:11 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1908234691 5 reasons M&S are struggling 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1911222153 2021-11-24 19:30:37 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1911222153 Returns Global Data 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1912666027 This report looks at the online returns channel in the UK from 2018 to 2023. Consumers are becoming increasingly accustomed to returning items bought online, resulting in significant growth of the channel over the next five years. Retailers must give the returns process as much attention as deliveries in order to boost customer satisfaction and help retain customers. In this report we look at what people return, the methods used and the size of the channel split by parcel size for each sector. We also look at the profile and penetration of online shoppers who return, what drives them to return by sector and the cost of returns by sector.]]> 2021-11-25 13:51:42 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1912666027 To decrease returns, retailers need to get real with online product displays 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1912686616 2021-11-25 14:02:33 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1912686616 IMRG Returns Review 40093627 https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1913244248 2021-11-25 21:24:54 UTC https://padlet.com/40093627/6ec6q7vjpcn9vkyg/wish/1913244248