https://padlet.com/chanleong/6dmflvp9yjjobnn7 en-us 2021-11-22 18:00:28 UTC 2021-11-23 07:00:17 UTC hello@padlet.com https://padlet.com/chanleong/6dmflvp9yjjobnn7/wish/1907656888 1) Backend System - powersuite+enhancement which helps reporting; 1st one to have the upgrade
2) Leisure - many suppliers' connections, clients follow the specific sales person
3) Good processes (replicate from CWT i.e. reservations, invoicing, sales & client mgmt); specialization of depts/teams
4) credible brand due to CWT partnership, really well-known for corporate business (mkt leader)
5) Implementation team - we have dedicated team to open an account with corporate clients
6) premium brand perception - more english speaking crowd (more HQ); Penang & Johor more chinese speaking crowd

]]> 2021-11-23 05:46:56 UTC https://padlet.com/chanleong/6dmflvp9yjjobnn7/wish/1907656888 https://padlet.com/chanleong/6dmflvp9yjjobnn7/wish/1907661455 1) Mayflower - scope wise they own certain parts of business (car rental, bus, coach)
2) PSD - own coach dept
3) OTA - have insights/data set that help understand trend/mkt, instant information 
4) Strong positioning for certain travel package i.e. Apple (Japan)

]]> 2021-11-23 05:51:04 UTC https://padlet.com/chanleong/6dmflvp9yjjobnn7/wish/1907661455 https://padlet.com/chanleong/6dmflvp9yjjobnn7/wish/1907662001 1) Travel agents - going into groceries (marketplace)
2) HTT - very conservative, not much breakthru until new ppl join, just do only, waiting for business (leisure+corporate), mindset limitation (work within the bubbles); comfort zone, pricing is everywhere, no focused, direction-less, sell what clients want, no ready-made packages, piece-meal infos (VTL process/flight) - no library to house all the key infos as the central centre, corporate price structure is too transparent ]]> 2021-11-23 05:51:35 UTC https://padlet.com/chanleong/6dmflvp9yjjobnn7/wish/1907662001 https://padlet.com/chanleong/6dmflvp9yjjobnn7/wish/1907716445 1) evergreen - off-the-shelf - must have/offer the core business (entry level packages); value vs volume packages
2) replicate CWT - create our own platform (clients have access to download/view themselves)
3) centralize database - own our clients (merge both corporate + leisure under ONE)
4) who owns the customer journey? - communication between leisure, corporate & MICE must be seamless
5) improve delivery time 
6) focused selling & customer experience - understand customer background, what product to sell, etc
7) automation of search/plan/book of travel - filter 80% of what clients want/looking for & then HTT spend 20% to close the sales
8) product specialist - generalist vs focused product specialist to have in-depth info of xxx countries

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