*DINI & FARAH WALKING INTO STORE*

AMANDA: HI, CAN I HELP YOU WITH ANYTHING?

DINI: I’M FINDING AN OUTFIT TO GO OUT WITH THIS WEEKEND. GIRLS NIGHT OUT. I’M NOT PICKY.

AMANDA: I SEE. I KNOW THE PERFECT ITEM FOR YOU TO TRY. 

                 *PICKS THE ITEM* 

                 LET ME SHOW YOU TO THE FITTING ROOM.

DINI: *TRYING* OPINIONS? 

FARAH: THE SHIRT IS REALLY NICE BUT IS WAY TOO TIGHT. ARE YOU ABLE TO MOVE?

DINI: IT’S FINE. IT WILL STRETCH OUT OVER TIME.

FARAH: I DON’T THINK SO, THAT MATERIAL DOESN’T LOOK LIKE IT WILL.

DINI: HMM.. SO YOU’RE SAYING THAT I SHOULD GET A SIZE BIGGER?

FARAH: YES. UNLESS YOU’RE COMFORTABLE THEN I CAN’T SAY MUCH.

*FARAH AND DINI AT THE CASHIER*

FARAH: THAT’S ALL YOU’RE GETTING?

DINI: YES, THIS IS GOOD FOR NOW.

MARLIYANA: WILL THAT BE ALL FOR TODAY? 

DINI: YES, PLEASE.

MARLIYANA: JUST TO CLARIFY, YOU’RE GETTING A SIZE 7 SHIRT?

DINI: *NODS HEAD*

*DINI CALLS FARAH ON 7TH NIGHT*

DINI: YOU WERE RIGHT THE SIZE IS TOO SMALL.  

FARAH: HA! SEE! I TOLD YOU. 

DINI: HMM.. I REALLY WANT TO EXCHANGE IT FOR A SIZE UP. BUT…

FARAH: OKAY SURE, WHEN? BUT WHAT?

DINI: IT’S BEEN 7 DAYS GOING 8. THE RECEIPT CAN’T BE USED ANYMORE. WHAT HAPPENED WAS, I FORGOT TO TRY IT AGAIN WHEN I GOT HOME. IT SEEMED LESS COMFORTABLE THAN WHEN I FIRST TRIED IT. I GUESS I HAD AN IMPULSE BUY MOMENT.

FARAH: DON’T WORRY, I KNOW WHAT TO DO.

*F&D OUTSIDE STORE*

DINI: I’M AFRAID TO GO IN. ARE YOU SURE THAT WE’RE ALLOWED TO EXCHANGE?

FARAH: DON’T WORRY, LIKE I SAID, I KNOW WHAT TO DO.

*DINI & FARAH BACK THE STORE TO EXCHANGE*

FARAH: HI MY FRIEND WOULD LIKE TO EXCHANGE THIS ITEM. SHE HAS AN URGENT EVENT TONIGHT.

MARLIYANA: OKAY, SURE. CAN I SEE THE RECEIPT?

FARAH: *GIVES*

MARLIYANA: I’M SORRY, BUT THE PURCHASE WAS MADE 8 DAYS AGO. OUR POLICY IS 7.

FARAH: EVEN FOR OUR FIRST TIME?

MARLIYANA: YES, I’M SORRY.

FARAH: AW OKAY. I SEE HOW IT IS.

MARLIYANA: BUT I THINK THAT I CAN DO SOMETHING FOR YOU. 

                      WHAT SIZE WOULD IT BE?

DINI: THANK YOU SO MUCH. IT’D BE SIZE 8 PLEASE.

MARLIYANA: JUST TO CLARIFY, SIZE 8? 

DINI: YES, THANK YOU.

MARLIYANA: NO WORRIES. IT’S COOL.

*MARLIYANA BACK AT CASHIER*

MARLIYANA: OKAY, THE EXCHANGE HAS BEEN DONE. HERE’S YOUR NEW PIECE. SO SORRY FOR THE INCONVENIENCE.

DINI & FARAH: THANK YOU.

*STORE*

JELITA: MARLIYANA. I CAME ACROSS SOMETHING WHILE GOING THROUGH THE PURCHASES LAST NIGHT. 

MARLIYANA: OKAY.. AND?

JELITA: I SEE THAT YOU ACTUALLY MADE AN EXCHANGE DESPITE BEING TOLD OF THE POLICY.

MARLIYANA: I’M SORRY ABOUT THAT. PLEASE DON’T FIRE ME.

JELITA: IT’S OKAY, I’M NOT BUT PLEASE DON’T MAKE SUCH MISTAKES AGAIN BUT IF YOU MAKE THE SAME MISTAKE, I WILL HAVE TO TERMINATE YOU. IF NOT, YOU’RE FINE.

MARLIYANA: SO YOU’RE SAYING THAT YOU WILL GIVE ME A CHANCE? THANK YOU SO MUCH. I PROMISE I WON’T DO IT AGAIN.

*STORE/WORK*

AMANDA: HEY, YOU OKAY? WHAT HAPPENED? 

MARLIYANA: YES I AM OKAY.

AMANDA: I’VE MADE THE SAME MISTAKE AS YOU DID BEFORE. SINCE JELITA HAD GIVEN US A CHANCE, I’M SURE SHE’S AN UNDERSTANDING PERSON AND WE’LL BE FINE.

MARLIYANA: SO YOU’RE SAYING THAT I WILL BE FINE REGARDLESS OF MAKING THIS MISTAKE? WHAT A RELIEF. I DON’T HAVE TO WORRY ANYMORE. 

AMANDA: ANYTHING YOU CAN JUST TALK TO ME.

MARLIYANA: WILL DO.

JELITA: AMANDA, PLEASE DO ME A FAVOUR AND CALL FARAH BACK PLEASE. I’M SURE HER CONTACT IS SOMEWHERE IN THE COMPANY’S BOOKS.

AMANDA: OKAY.

                 *CALLS FARAH*

                 HELLO IS THIS FARAH? I’M CALLING FROM SHOP BOUTIQUE.

FARAH: HI. YES? WHAT IS THIS REGARDING?

AMANDA: THIS IS REGARDING THE OVERDUE EXCHANGE.

FARAH: OKAY…AND?

AMANDA: WOULD YOU KINDLY PLEASE COME DOWN AS SOON AS POSSIBLE WITH YOUR FRIEND AND THE EXCHANGED ITEM AND RECEIPT?

FARAH: UMM… OKAY I WILL LET HER KNOW. 

*FARAH AND DINI AT THE STORE*

AMANDA: HI. NICE TOO SEE YOU AGAIN. JUST WAIT RIGHT HERE. MY SUPERVISOR WILL COME. 

*JELITA COMES TO THE CASHIER*

JELITA: EH FARAH LONG TIME NO SEE!

FARAH: HELLO.

JELITA: AND YOU ARE?

DINI: DINI.

JELITA: NICE TO MEET YOU.

JELITA: SO CURRENTLY THERE HAS BEEN A MISUNDERSTANDING. AN EXCHANGE HAS TAKEN PLACE DESPITE POLICY INPUT.

             WE WILL THEN JUST MAKE IT SIMPLE WITH A RETURN. MY APOLOGIES FOR THE INCONVENIENCE BUT THIS IS COMPANY’S POLICY. AND I WILL LET MARLIYANA OFF WITH A WARNING AS WELL.

JELITA: *PULLS FARAH ASIDE* 

               FARAH, COME ON AH IT HAS BEEN A COUPLE OF TIMES ALREADY. WHY ARE YOU DOING THIS DESPITE CONTINUOUS WARNINGS? I KNOW WE’RE FRIENDS BUT DON’T TAKE ADVANTAGE.

FARAH: FINE FINE I WON’T DO IT AGAIN.

JELITA: YOU BETTER.