• The first morning of my internship began with an introduction session conducted by Ms. Salina, a representative of Mitra Kembara. She introduced me to the company's background, organizational structure, rules, and standard procedures, emphasizing the importance of teamwork and customer satisfaction. I was officially assigned to the Tour Department which is called Rama-Rama Holidays.

  
  

• After the introduction session, Ms. Salina took me to meet Ms. Norzailee, my general manager and Ms. Nurul, my supervisor. Ms. Nurul assigned Ms. Nadrotul, one of my colleagues, to guide me. She took me on a tour of the office, introduced me to my other colleagues, and showed me around. I also learned how to answer calls and properly interact with customers.

  
  

• The first week of my internship was very interesting and informative. I feel grateful for the warm welcome and support I received from everyone at Mitra Kembara. I look forward to contributing to the team in a meaningful way over the coming weeks.

Mitra Kembara Sdn Bhd is a company that focuses on the travel and tourism industry. It’s located at Wisma Central, Jalan Ampang, in the heart of Kuala Lumpur. The area is very convenient, with many amenities nearby. Public transportation is easily accessible, with the KLCC LRT station just a short walking distance away. There are also popular shopping malls nearby, such as Suria KLCC and Avenue K, making the location both lively and easily accessible for work and leisure.

I’d like to thank Mitra Kembara Sdn Bhd for giving me the chance to do my internship here. I’m looking forward to learning and gaining experience during my time with the company.

Type of Activity: Editing Tour Packages Files

People Involved:

Ms. Leeza

Activity:

Received a task from Ms. Leeza through email to assist with editing a tour package. I was asked to update the header to Rama-Rama Holidays. After making the changes and reviewing the file, I submitted it back to her. Later, Ms. Leeza requested further amendments as the logo in one of the files was overlapping with other elements. I corrected the layout to ensure the logo was properly aligned and did not interfere with the design.

Remarks:

This task highlighted the importance of checking every detail carefully. I learned to always double-check all files for any layout or formatting issues before submitting them.

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Date: 21/03/2025

Type of Activity: Learn Amadeus Software

People Involved:

Ms. Rosliana

Activity:

I learned the basics of the Amadeus software including essential commands for flight booking and fare checking. I started by checking seat availability using the command AN23AUGKULBKK/AMH, which displayed available seats for a selected route. Next, I proceeded to select a seat and class using SS1Y2, ensuring the desired segment was booked.

To determine fare options, I used FXX to check fares without a name, FXP for confirmed bookings with a passenger’s name, and FXB to find the cheapest class available. Lastly, I practiced inserting a Passenger Name Record (PNR) with the correct format. For an adult, I used NM1AFIQZAKWAN/ZAILAN MR, while for a child, I included the date of birth: NM1ADEEF/ZAILAN MR (CHD/14SEP20).

Remarks:

• Understood the process of checking availability, selecting seats, verifying fares, and creating a PNR.

• The Amadeus system needs to be practiced diligently and carefully because there are many codes to learn and understand.

Type of Activity: Inquiry Ferry Ticket

People Involved:

Ms. Fathana

Activity:

Received a task from Ms. Fathana to contact Ferris Venture Sdn. Bhd. regarding potential discounts for group ticket purchases. The objective was to determine whether buying tickets in bulk would result in a lower price.

First, I made a phone call to the company and spoke with a representative. I inquired about their pricing policy for group bookings and whether any special discounts were available for large purchases. The representative mentioned that they would need specific details, such as the number of passengers and travel dates, to provide an accurate quote.

Following the call, I composed and sent an email to formally inquire about group booking rates. In the email, I outlined of the inquiry and requested information on any available discounts. The details of travel and the number of passengers were included as provided.

Remarks:

• The call was successfully made, and the email was sent.

• Awaiting a response from Ferris Venture Sdn. Bhd. regarding the pricing details.

• Plan to follow up if no reply is received within a few days.

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Date: 28/03/2025

Type of Activity: Departure Information Form

People Involved:

Ms. Nadrotul

Activity:

I assisted in preparing and issuing the Departure Information and Reminder Form for clients. This form was given after the invoice had been opened for the client and the exchange order had been processed for the supplier.

The form included essential travel details such as:

• Passport – Ensured clients had a valid passport.

• Medication – Reminded travelers to bring necessary prescriptions.

• Currency – Provided information on exchange rates and local currency.

• Weather/Temperature – Advised on expected climate conditions.

• Clothing – Recommended suitable attire for the destination.

• Prayer Time – Informed clients about prayer schedules.

• Accommodation – Shared details of hotel or lodging arrangements.

• Itinerary – Outlined the schedule of activities.

Remarks:

Providing this form helped ensure that clients were well-prepared for their journey, minimizing confusion and last-minute issues. It also enhanced their travel experience by offering clear guidance on important aspects of their trip. This task improved my attention to detail and deepened my understanding of travel preparation procedures.

Type of Activity: Excel

People Involved:

Ms. Fathana

Activities:

• Document Conversion and Improvement Task

  • Received task from Ms. Fathana to transfer several tables from a Microsoft Word document into an Excel file.

  • Reformatted and organized the data in Excel to ensure clarity and consistency.

  • Added improvements such as filters, formulas, and conditional formatting to enhance usability and presentation.

• Travel Itinerary Research Task

  • Assisted in finding a 4 Days 3 Nights travel itinerary covering the following destinations:

    • Ho Chi Minh

    • Hanoi

    • Surabaya

    • Beijing

Remarks:

• Improved technical skills in Excel, including data management and presentation formatting.

• Gained experience in organizing multi-destination itineraries, useful for logistical and planning skills.

• Practiced attention to detail and effective communication while collaborating on assigned tasks.

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Date: 10/04/2025

Type of Activity: Request Fare Quotation

People Involved:

Ms. Nadrotul

Activities:

1. Guidance on Sending Request Fare Quote through Emails

   • Assisted by Ms. Nad on the proper procedure to send formal price request emails to suppliers.

   • Observed best practices such as being clear, concise, polite, and including necessary details (product/service, quantity, deadline, etc.).

Remarks:

• Understood the importance of clear and courteous correspondence when dealing with external suppliers.

• Recognized the role of procurement communication in supporting smooth business operations.

Type of Activity: MATTA FAIR, MITEC

People Involved:

All of Mitra staffs

Activity:

• Attended team briefings.

• Greeted visitors and introduced them to the travel packages offered by the company.

• Clearly explained package details such as destinations, inclusions, pricing, and promotional deals.

• Informed visitors the package that wasn't in the flyers/brochures can be customizable based on travel dates, preferences, and budget.

• Assisted visitors by directing them to the appropriate counter or travel consultant for further assistance.

• Provided basic support and answered general inquiries to improve visitor flow and experience.

  
  

Skills Applied/Developed:

• Customer communication and explanation skills

• Basic knowledge of travel products and services

• Event coordination and teamwork

• Professionalism and visitor handling

Remarks:

• Learned how to communicate clearly with a diverse group of visitors in a professional setting.

• Gained experience in understanding customer needs and guiding them effectively.

• More confident in dealing with people and representing a company during a busy public event.

Type of Activity: Editing Tour Packages Files for MATTA Fair April 2025

People Involved:

Ms. Leeza

Activity:

• Assisted in translating and formatting multiple international tour packages into the company’s standard template. Additionally, edited and prepared flyers for each package to ensure consistency with branding and visual appeal for promotional use, particularly in preparation for MATTA Fair April 2025.

  
  

Remarks:

• Final versions to be reviewed before printing and distribution at the MATTA Fair. Minor adjustments may still be required.

  
  

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Date: 16/04/2025

Type of Activity: Request Fare Quotation Hotel

People Involved:

Ms. Aqillah

Activity:

• Assisted Ms. Aqillah in preparing and sending out formal requests for hotel fare quotations. The requests were directed to two hotel branches under the Raia Hotel chain:

  
  

  • Raia Hotel Kuching

  • Raia Hotel Kota Kinabalu

  
  

• The request were also included necessary details such as travel dates, room types, and number of guests for upcoming tour planning purposes.

  
  

Remarks:

• Awaiting official quotations from both hotels. Follow-up may be required if no reply is received within a few working days. The quotations will be reviewed and compiled into a pricing comparison sheet once all information is obtained.

Type of Activity: Request Form MATTA Fair April 2025

People Involved:

Ms. Nad

Activity:

• Assisted Miss Nad with data entry for MATTA Fair April 2025 request forms. The task involved keying in participant and request information from hardcopy forms into a softcopy Excel file. After ensuring all data was accurately entered, the final document was printed out for filing and reference.

Remarks:

• Softcopy and printed version completed. Ready for internal use and documentation.

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Date: 22/04/2025 & 25/04/2025

Type of Activity: Request Fare Quotation Hotel

People Involved:

Ms. Aqillah

Activity:

• Assisted Ms. Aqillah in preparing and sending out formal requests for hotel fare quotations.

  
  

  • Ming Garden Hotel and Residence

  • Sabah Oriental Hotel

  • Bayview Hotel

  • Hotel Langkasuka

  • Hotel Grand Continental Langkawi

  • Adya Hotel Langkawi

  
  

• The request were also included necessary details such as travel dates, room types, and number of guests for upcoming tour planning purposes.

  
  

Remarks:

• Awaiting official quotations from both hotels. Follow-up may be required if no reply is received within a few working days. The quotations will be reviewed and compiled into a pricing comparison sheet once all information is obtained.

Type of Activity: Request Fare Quotation – Attraction Ticket (Petrosains)

People Involved:

Ms. Fathana

Activity:

• Drafted and sent a formal email to Petrosains, The Discovery Centre to request the travel agent rate for a group visit. The details provided were as follows:

  • Date of visit: 19th June 2025

  • Total participants: 60 pax (Non-Malaysian)

    
    

• The request was made to obtain the most updated group pricing for planning purposes.

  
  

Remarks:

• Awaiting reply from Petrosains. A follow-up email will be sent if no response is received within a few days.

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Date: 28/04/2025

Type of Activity: Request Fare Quotation Hotel

People Involved:

Ms. Aqillah

Activity:

• Assisted Ms. Aqillah in preparing and sending out formal requests for hotel fare quotations.

  
  

  • Angsana Resort Penang

  • M Social Resort Penang

  
  

• The request were also included necessary details such as travel dates, room types, and number of guests for upcoming tour planning purposes.

  
  

Remarks:

• Awaiting official quotations from both hotels. Follow-up may be required if no reply is received within a few working days. The quotations will be reviewed and compiled into a pricing comparison sheet once all information is obtained.

Type of Activity: Issuance Insurance

People Involved:

Ms. Azlina, Ms. Rosliana

Activity:

• Assisted in the issuance of various travel insurance policies under the guidance of Ms. Azlina and Ms. Rosliana. Tasks included:

  • Processing Group Insurance under AIG

  • Handling Individual Insurance for clients via Tune Protect

  • Issuing Individual Insurance with Blue Ribbon

• Additionally, accompanied Ms. Rosliana for airport duty to observe and learn the process of document handling, client coordination, and travel insurance verification at the airport.

  
  

Remarks:

• Gained hands-on experience in different types of travel insurance and airport handling procedures. Will continue to observe and assist in future issuance tasks.

  
  

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Date: 08/05/2025

Type of Activity: Scheduling of Site Inspection (Kuah Ferry Jetty)

People Involved:

Ms. Fathana

Activity:

• Assisted Ms. Fathana in scheduling a site inspection at Kuah Ferry Jetty. Communicated with the person-in-charge via WhatsApp to coordinate suitable date and time for the visit. Ensured that preliminary arrangements and contact were established for further planning.

  
  

Remarks:

• Follow-up may be required for final details.

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Date: 09/05/2025

Type of Activity: Key in Data ATM 2025

People Involved:

Ms. Nurul (SV)

Activity:

• Assisted Ms. Nurul by keying in data from namecards collected during ATM 2025 into a softcopy Excel spreadsheet. This task involved accurately entering contact details to ensure proper record keeping and easy access for future reference.

  
  

Remarks:

• Data entry is ongoing. Attention to detail was maintained to avoid errors.

Type of Activity: Edit Flyer Umrah Package

People Involved:

Mr. Akmal

Activity:

• Assisted Mr. Akmal by editing the Umrah package flyer using Adobe Illustrator. The edits involved updating design elements, correcting text, and ensuring the flyer met the company’s branding standards.

Remarks:

• Final version to be reviewed before printing and distribution.

  
  

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Date: 15/05/2025

Type of Activity: Packing - Travel Kit

People Involved:

Ms. Fathana

Activity:

• Assisted Ms. Fathana in packing travel kits for a group trip to Taipei, Taiwan. The trip duration is 4 days and 3 nights. The packing involved organizing travel essentials and ensuring all necessary items were included for each traveler.

  
  

• During the process, Ms. Fathana also provided guidance and training on group leader bookkeeping, explaining the important trip documents copy such as ticket flight, passport, travel insurance, etc.

  
  

Remarks:

• Prepared kits are ready for distribution to the group before departure.

Type of Activity: Request Fare Quotation - Resort

People Involved:

Ms. Fathana

Activity:

• Received a task from Ms. Fathana to prepare and send request fare quotations to several resorts through email. The purpose of the request is to obtain full board package offers (inclusive of meals and activities) for a group booking.

  
  

• Details of the Request:

  • Dates of Stay: 30 August – 1 September 2025

  • Number of Pax: 15 Adults

  • Package Requested: Full Board (inclusive of meals) with activities

  
  

Remarks:

• The task involved preparing a professional email, ensuring all necessary information was clearly stated, and sending the request to multiple resorts for their quotation offers. Awaiting responses for further processing.

  
  

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Date: 22/05/2025

Type of Activity: Prepare Quotation 5D4N Delhi-Agra-Jaipur Trip

People Involved:

Ms. Nadrotul

Activity:

• Received an inquiry from Mr. Kenny regarding a customized quotation for his Delhi-Agra-Jaipur trip. The client requested adjustments to the original 5D4N itinerary, changing it to 4D4N with arrival on 14 June and departure on 17 June 2025. Additionally, the client requested to include a visit to Abhaneri (Chand Boari) replacing Marble Factory.

  Prepared the revised quotation accordingly and informed the client that the entrance fee for Abhaneri will be covered. Drafted and sent the reply email with the updated itinerary attached for his review.

  
  

Remarks:

• Follow-up may be required for final details.

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Date: 23/05/2025

Type of Activity: Itinerary Modification Request – Delhi Trip

People Involved:

Ms. Nadrotul

Activity:

• Received a follow-up request from the client, regarding adjustments to the Delhi-Agra-Jaipur travel itinerary. Drafted an official email to the supplier to request the necessary changes in the quotation based on the updated travel details provided by the client.

  
  

• Requested Modifications:

  • Adjust itinerary to 4 Days 4 Nights (Arrival: 14 June, Departure: 17 June 2025)

  • Replace Marble Factory visit with a visit to Abhaneri (Chand Boari)

  Prepared the revised request email professionally, ensuring all details were clearly communicated to Mr. Sajad.

  
  

Remarks:

• Task involved reviewing client request and coordinating the changes with the travel partner via email.

Type of Activity: Follow-up Email – Quotation & Itinerary Confirmation

People Involved:

Ms. Nadrotul, Supplier

Activity:

• Sent a follow-up email to the supplierto confirm details regarding the updated 4D4N Delhi-Agra-Jaipur itinerary. Clarified the route for Abhaneri (“deroute tour”) and requested confirmation on including it. Also informed that clients will likely choose city center hotels but haven’t finalized accommodations yet.

Remarks:

• Task involved clarifying supplier notes and confirming key details to ensure accuracy in the revised quotation.

  
  

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Date: 29/05/2025

Type of Activity: Client Follow-up – Revised Itinerary & Confirmation

People Involved:

Ms. Nadrotul, Client

Activity:

• Responded to Mr. Kenny’s request by sending the updated 4 Days 4 Nights itinerary for his upcoming Delhi-Agra-Jaipur trip. Included the revised travel details as requested and attached the new itinerary document for his review. Informed him that the entrance fee for Abhaneri will be covered. Expressed appreciation for his interest in the historical site and offered further assistance if needed.

Remarks:

• This task involved reviewing itinerary updates, liaising with the supplier beforehand, and professionally communicating changes to the client through an email.

Type of Activity: Request Fare Quotation Hotel

People Involved:

Ms. Aqilla

Activity:

• Assisted Ms. Aqilla in preparing and sending out formal requests for hotel fare quotations. The requests were directed to hotel. The request were also included necessary details such as travel dates, room types, and number of guests for upcoming tour planning purposes.

  
  

Remarks:

• Awaiting official quotation from the hotel. A follow-up will be done if no response is received within a few working days. The quotation will be reviewed once an information is obtained.

  
  

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Date: 04/06/2025

Type of Activity: Create an E-Card for Eid Adha

People Involved:

Ms. Norzailee

Activity:

• Worked on creating a digital Eid Adha greeting card using Canva for Mitra Kembara’s official use. The aim was to design a card that conveyed festive wishes in a way that is both meaningful and aligned with the company’s corporate identity. The design process involved selecting appropriate color schemes, fonts, and traditional motifs such as crescent moons, lanterns, and geometric patterns. Care was taken to balance aesthetics and professionalism so that the e-card would appeal to both clients and business partners. Time was also spent refining the layout to ensure the greeting message was clearly visible and easy to read across different devices.

  
  

Remarks:

• The initial draft of the e-card was shared with Ms. Norzailee for review and suggestions. Further refinements will be made based on feedback before finalizing and distributing the card to recipients.

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Date: 05/06/2025

Type of Activity: Create New Link Form E-Invoice Collection Data for Mitra Kembara

People Involved:

Ms. Azreen

Activity:

• Worked on creating a new Microsoft Form link to collect e-invoice data from clients efficiently. Designed the form fields to include essential data such as company name, business registration number, SST registration number, company address, contact number and etc. Ensured that the form was clear, user-friendly, and aligned with the company’s workflow. Shared the initial draft with Ms. Azreen for review and feedback.

  
  

Remarks:

• Awaiting internal review comments before finalizing and sharing the link to Ms Azreen. Will make necessary improvements to enhance usability and ensure accurate data collection.

Type of Activity: Email Unifi DMS Campaign - Update New Google Adwords

People Involved:

Ms. Norzailee

Activity:

• Drafted and shared the initial list of new keywords with Ms. Norzailee for review and approval before forwarding it to the person in charge of the Unifi DMS campaign regarding the update of Google AdWords keywords. Developed and compiled a list of new keywords aimed at improving campaign performance and visibility. Ensured that the keywords aligned with the campaign’s objectives and target audience.

  
  

Remarks:

• Awaiting response from the person in charge.

  
  

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Date: 13/06/2025

Type of Activity: Request Fare Quotation - Attractions

People Involved:

Ms. Nurul

Activity:

• Assisted in preparing and sending out formal requests for admission ticket quotations for attractions in Kuala Lumpur, including KL Tower and Muzium Telekom.

• The requests specified details such as the number of visitors, and visit dates to obtain accurate pricing for tour planning purposes.

  
  

Remarks:

• Awaiting responses from the respective attractions. Follow-up may be needed if no replies are received within the expected timeframe.

Type of Activity: Receive Email - Attraction (Telekom)

People Involved:

Ms. Nurul

Activity:

• Received an official fare quotation for admission tickets from the person in charge at Muzium Telekom.

• Acknowledged receipt of the quotation via email and expressed appreciation for the provided information.

• Noted that the quotation would be reviewed and that a follow-up will be done once internal discussion is completed.

  
  

Remarks:

• Quotation saved for reference. Pending further decision and coordination with tour planning.

  
  

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Date: 17/06/2025

Type of Activity: Request Fare Quotation Hotel

People Involved:

Ms. Fathana

Activity:

• Received a response email from the hotel regarding a previously requested fare quotation. The email included detailed rates and package options.

• Replied to acknowledge the information, thanked the hotel for the prompt response, and informed them that the options would be reviewed.

• A follow-up email will be sent with the confirmation once internal decisions are made.

  
  

Remarks:

• Quotation noted and shared with the team for review. Awaiting decision for booking confirmation.

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Date: 20/06/2025

Type of Activity: EWC 2025 at Riyadh, Saudi Arabia – Flyer Design

People Involved:

Mr. Akmal

Activity:

• Received an email from Mr. Akmal providing the necessary resources and content to begin designing the promotional flyer for the Esports World Cup (EWC) 2025 in Riyadh.

• The materials included package details, destination highlights, and branding guidelines. These resources will be used to start drafting the flyer design for marketing purposes.

  
  

Remarks:

• Reviewing content and preparing the flyer layout. Design draft will be created and shared with Mr. Akmal for approval.

Type of Activity: DRAFT EWC Poster

People Involved:

Mr. Akmal

Activity:

• Sent the draft poster design for the Esports World Cup (EWC) 2025 to Mr. Akmal for review. The draft included key information and visual elements intended for marketing the event.
  

Remarks:

• Awaiting feedback from Mr. Akmal for any revisions or improvements needed.

  
  

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Date: 24/06/2025

Type of Activity: Tea & Talk with Personalities (Media Prima)

People Involved:

Mr. Syahmi (Media Prima), Ms. Nurul

Activity:

• Attended the Tea & Talk with Personalities session during the SME Open Day, hosted by Media Prima. The session focused on marketing strategies and how companies can leverage media platforms for branding and promotional purposes. It was an opportunity to explore potential collaborations with media channels to promote the company.

• Additionally, I had the chance to tour and explore the Media Prima studios, gaining better understanding of their production environment and facilities.

  
  

Remarks:

• The session provided useful ideas for marketing initiatives and media engagement strategies that could help enhance the company’s visibility.

  
  

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Date: 25/06/2025

Type of Activity: PETRONAS Twin Towers - Admission Fees

People Involved:

Ms. Nurul

Activity:

• Sent an email to Ms. Nurul regarding the updated admission fees for PETRONAS Twin Towers. The information is required to prepare accurate pricing for tour packages that include this attraction.

  
  

Remarks:

• Waiting for Ms. Nurul's response on the ticket pricing details.

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Date: 26/06/2025

Type of Activity: Invitation MATTA Fair Preliminary Engagement Session

People Involved:

Ms. Nurul, MATTA

Activity:

• Registered for the MATTA Fair Preliminary Engagement Session following the invitation received. The session is meant for early discussions and preparation for potential participation in the upcoming MATTA Fair.

  
  

Remarks:

• Registration completed. Awaiting further details and confirmation from MATTA.

Type of Activity: Invitation Physical Meeting with Media Prima

People Involved:

Mr. Syahmi (Media Prima), Ms. Norzailee, Ms. Nurul

Activity:

• Received an official invitation from Media Prima for a physical meeting scheduled to be held on 9th July 2025 at our office in Wisma Central.

• The purpose of the meeting is to further discuss potential collaboration between Media Prima and our company, particularly in marketing initiatives and media campaigns.

• This invitation follows the earlier engagement during the SME Open Day. The meeting will also provide an opportunity to explore ideas on enhancing our brand visibility through media partnerships.
  

Remarks:

• The invitation has been acknowledged. We are awaiting the meeting agenda and any additional documents or materials that need to be prepared ahead of the discussion.

  
  

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Date: 03/07/2025

Type of Activity: MATTA Fair Engagement Session at MITEC

People Involved:

Ms. Nurul

Activity:

• Attended the MATTA Fair Engagement Session held at the Malaysia International Trade and Exhibition Centre (MITEC). The session was designed to brief participating companies about the upcoming MATTA Fair, including booth arrangements, and, participation requirements.

• This engagement also provided a platform to connect with other industry players and explore potential collaborations for the event.

  
  

Remarks:

• Key takeaways from the session will be shared with the team to ensure proper preparation and alignment for MATTA Fair 2025.

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Date: 07/07/2025

Type of Activity: Sales Team from Batik Air

People Involved:

Ms. Ella

Activity:

• Participated in a product briefing conducted by the sales team from Batik Air.

• The briefing covered updates on Batik Air’s latest flight routes, promotional airfare offers, and special packages that can be incorporated into our company’s travel packages.

• This session provided valuable insights on new opportunities for expanding our flight offerings and improving our tour packages with more competitive pricing and routes.

  
  

Remarks:

• Information from the briefing will be considered in our future package planning to offer more attractive deals to clients.

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Date: 11/07/2025

Type of Activity: Unifi DMS Campaign - Monthly Performance Report

People Involved:

Ms. Auni (Unifi DMS), Ms. Norzailee

Activity:

• Received the June monthly performance report for the Unifi DMS campaign, specifically for the GGL Ads. The report provided comprehensive metrics including ad impressions, clicks, conversion rates, and engagement statistics.

• The data reflects the effectiveness of the digital marketing efforts and will be used to evaluate the current strategy’s success.

  
  

Remarks:

• The report will be reviewed with the marketing team to identify areas of improvement and discuss possible optimizations for the upcoming months.

Type of Activity: Product briefing from RHB

People Involved:

All of Mitra staffs

Activity:

• Attended a product briefing session conducted by representatives from RHB Bank. During the session, RHB shared insights and proposals on financial products that could benefit both the company and its employees. The briefing covered two main products:

  1. RHB Multi-Currency Account, which allows account holders to manage multiple foreign currencies in one account — an advantage for companies and clients involved in international travel and transactions.

  2. RHB Smart Account, designed to maximize savings with better interest rates based on spending and saving behaviors.

  The session was insightful in understanding banking solutions that could be integrated into our company’s financial and client management strategies, especially for international travel-related services.

  
  

Remarks:

• Further discussions may be initiated if the company considers partnering or offering these financial products as value-added services to clients.

  
  

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Date: 16/07/2025

Type of Activity: BLUE RIBBON BAGS Product Briefing Refresher

People Involved:

All of Mitra staffs

Activity:

• Participated in a refresher product briefing session on Blue Ribbon Bags (BRB), a service that offers baggage protection and recovery assistance for travelers in case of delayed or lost luggage. The briefing was aimed at refreshing the staff’s knowledge on BRB’s coverage, benefits, and claims process. This information is essential for recommending the service to clients as an additional travel protection option.

  
  

Remarks:

• The refresher was helpful to strengthen staff knowledge in promoting BRB services to customers, especially frequent travelers or those taking international flights.

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Date: 17/07/2025

Type of Activity: ABADI AVIATION Learn Product briefing

People Involved:

All of Mitra staffs

Activity:

• Attended a product briefing by Abadi Aviation, focusing on updates and offerings from their airline partners, particularly Ethiopian Airlines and Myanmar Airlines. The briefing provided detailed insights into the latest routes, flight schedules, and services offered by these airlines. This knowledge is essential for the team to better assist clients with flight bookings and to diversify the airline options available in our tour packages.

  
  

Remarks:

• The briefing enhanced our understanding of alternative airline services that can be recommended to clients, especially for destinations in Africa and Southeast Asia.