Mosaic Champion Toolkit by Richard Harnott

ltaylor391 — 2025-04-30 13:58:41 UTC

Main reasons a case won't copy from OSC to Mosaic.

2025-04-30 13:59:23 UTC

idiots guide, FAQ's, clear guidelines on why cases won't carry over etc

AlexMitchell01 — 2025-04-30 13:59:35 UTC

trouble shooting document with frequent issues and fixes

A - a list of the standard issues found to save searching the chat

2025-04-30 14:00:57 UTC

Trouble shooting document. For not copying over from OSC, checks to carry out, not in RN Queue, etc.

2025-04-30 14:01:50 UTC

Troubleshooting document for not copying over from OSC, checks to carry out etc.

Check no spaces in phone number, no letter in place of 0

2025-04-30 14:03:21 UTC

Screenshots of how to for pledges/ transactions

2025-04-30 14:03:41 UTC

Troubleshooting re pledges and payments as described by Ed today or is that for e-bis

2025-04-30 14:05:01 UTC

Trouble shooting guide/document -balancing pledges/transactions before closure - screenshots

2025-04-30 14:05:11 UTC

Reason why case not being picked up in Ebis - Not moved to stage 3

2025-04-30 14:06:55 UTC

Reason why lines have turned red on case list - someone has sent a note on the case

2025-04-30 14:20:25 UTC

perhaps a specific guide on what csc's need to know and do on Mosaic?

2025-04-30 14:22:47 UTC

each champion to have a list of what fund providers require bank statement

ltaylor391 — 2025-04-30 14:24:44 UTC

A list of things that a Mosaic champion should know and be able to support with

kellam — 2025-04-30 14:35:13 UTC

How to set up a skeleton case