(9:00 AM – 5:30 PM)

• Report for duty

• Assigned to Food & Beverage (F&B) Department

• Wiped dinner plate, bowl, bread and butter plate (bb plate), fork, spoon, soup spoon, ice tong, English gear spoon, food tong, and Chinese soup spoon.

• Polish forks and spoons to ensure they are clean and shiny.

• Assisted in setting up for the Ramadan buffet by placing tissue, forks, and spoons on the table and arranging the necessary cutlery for each buffet station (mise en place)

• Challenge:

  Adapting to the new working environment and expectations.

• Solution:

  Observed and followed the guidance of senior staff to familiarize myself with procedures.

  
  

(1:30 PM – 10:30 PM)

• Wiped dinner plate, bowl, bread and butter plate (bb plate), dinner forks and spoon, soup spoon, English gear spoon, ice tong, food tong, and Chinese soup spoon.

• Polish the fork and spoon to ensure they are clean and shiny.

• Filled steno wax into a can for buffet use

• Assisted in setting up the buffet for Ramadan.

• Served during the Ramadan buffet, including welcoming guests and clearing the table once guests finished dining.

• Closing duties swept and mopped the floor at the coffee house.

(2:00 PM – 10:30 PM)

• Wiped dinner plate, bowl, bread and butter plate (bb plate), dinner forks and spoon, soup spoon, English gear spoon, ice tong, food tong, and Chinese soup spoon.

• Polish the fork and spoon to ensure they are clean and shiny.

• Filled steno wax into the can for buffet use

• Helped set up the Ramadan buffet.

• Served during the Ramadan buffet, including welcoming guests and clearing the table once guests finished dining.

• Closing duties swept and mopped the floor at the coffee house.

(9:00 AM – 5:30 PM)

• Wiped dinner plate, bowl, bread and butter plate (bb plate), spoon, fork, soup spoon, English gear spoon, ice tong, food tong, and Chinese soup spoon to ensure cleanliness and readiness for use.

• Wiped and polished glasses to maintain presentation  standards.

• Arranged glasses neatly at all buffet station.

• Polished fork and spoon  to maintain shine and hygiene.

• Assisted with table setup for lunch and tea time service for a private function (Teleflex) at Ruby function room prepared for 12 guest.

• Organize and prepared all necessary item for the next days Ramadhan buffet setup.

• Wiped all plates, bowl and equipment at ruby function room.

• Ensure the Diamond function room was cleaned and neatly arranged after the Teleflex seminar.

• Conducted a check of the electric supply room to confirm air conditioning system were switched off.

• Assisted with the closing and cleaning process at Awesum Makan Place dining area.

(2:00 PM – 10:30 PM)

• Installed table cloths and chair covers in preparation for the UMNO event at the hotel ballroom scheduled for the following day.

• Assisted in setting up buffet table for the Ramadan buffet, arranged to accommodate around 300 guests.

• Served during Ramadan buffet, welcomed guests upon arrival, and cleared tables once guests had finished dining.

• Performed closing duties, including sweeping and mopping the floors on level 2 (Awesum Makan Place dining area on VIP table section) as well as the ground floor.

(9:00AM – 10:30PM) – OT 5 HOURS 

• Wiped dinner plates, bowl, bb plate, fork and spoon, soup spoon, English gear spoon, Chinese soup spoon, ice tong, food tong, small ladle soup to ensure cleanliness.

• Wipe and polish glasses.

• Arranged glasses neatly at all buffet stations to maintain shine and presentation standards.

• Assisted with table setup for the UMNO event at the hotel ballroom.

• Prepared and arranged all necessary items for the UMNO Ramadan buffet setup.

• Cleans and organized the ballroom area to ensure it was neat and ready for us.

• Assisted with the distribution of free food packs for senior citizens.

• Served during Ramadhan buffet, welcomed guests upon arrival, and cleared tables after guests had finished dining.

• Cleaned and tidied the ballroom after the event concluded.

MEDICAL LEAVE

• Gastric

(9:00 AM – 10:30 PM) - OT 5 HOURS

• Wiped dinner plates, Chinese bowl, bread & butter plates, dinner fork and spoons, soup spoons, English gear spoons, ice tong and food tong to ensure cleanliness.

• Polished fork and spoons to maintain shine and hygiene standards.

• Served during the Ramadan buffet, welcomed guests upon arrival, and cleared tables after guests had finished dining.

• Assisted in transferring equipment and items from the ballroom to the Coffee House.

• Performed closing duties, including sweeping and mopping the Coffee House floor

(2:00 PM – 10:30 PM)

• Wiped dinner plate, bowl, bread and butter plate (bb plate), dinner forks and spoon, soup spoon, English gear spoon, ice tong, food tong, and Chinese soup spoon.

• Polish the fork and spoon to ensure they are clean and shiny.

• Assisted in setting up the buffet for Ramadan.

• Served during the Ramadan buffet, including welcoming guests and clearing the table once guests finished dining.

• Closing duties swept and mopped the floor at the Coffee House.

(2:00 PM – 10:30 PM)

• Wiped dinner plate, bowl, bread and butter plate (bb plate), dinner forks and spoon, soup spoon, English gear spoon, ice tong, food tong, and Chinese soup spoon.

• Polish the fork and spoon to ensure they are clean and shiny.

• Assisted in setting up the buffet for Ramadan.

• Served during the Ramadan buffet, including welcoming guests and clearing the table once guests finished dining.

• Closing duties swept and mopped the floor at the Coffee House.

(2:00 PM – 10:30 PM)

• Wiped dinner plate, bowl, bread and butter plate (bb plate), dinner forks and spoon, soup spoon, English gear spoon, ice tong, food tong, and Chinese soup spoon.

• Polish the fork and spoon to ensure they are clean and shiny.

• Assisted in setting up the buffet for Ramadan.

• Served during the Ramadan buffet, including welcoming guests and clearing the table once guests finished dining.

• Closing duties swept and mopped the floor at the Coffee House.

(2:00 PM – 10:30 PM)

• Wiped dinner plate, bowl, bread and butter plate (bb plate), dinner forks and spoon, soup spoon, English gear spoon, ice tong, food tong, and Chinese soup spoon.

• Polish the fork and spoon to ensure they are clean and shiny.

• Assisted in setting up the buffet for Ramadan.

• Served during the Ramadan buffet, including welcoming guests and clearing the table once guests finished dining.

• Closing duties swept and mopped the floor at the Coffee House.

• Challenge:

  Difficulty in remembering special requests from customers.

• Solution:

  Took notes immediately after taking orders to avoid mistakes.

  
  

(8:00 AM – 4:30 PM)

• Cleaned and organized the coffee house to resume normal café operation.

• Transferred Ramadan buffet equipment and items back to the store

• Assisted in redecorating and rearranging the Coffee House for regular service

• Swept the Coffee House, organized the bar area, and wrapped unused equipment for storage.

OFF DAY

(2:00 PM – 10:30 PM) – Hari Raya Aidilfitri

• Operated at Awesum Makan Place during Hari Raya Aidilfitri.

• Took customer orders and repeated them for confirmation under the guidance of the captain crew.

• Entered orders into the POS (point of sale) system.

• Collected food from the kitchen and served it to customers.

• Cleaned use table and reset it with spoons and forks.

• Performing closing duties, including sweeping and mopping the dining area.

OFF DAY

(12:00 PM – 8:30 PM)

• Operated at the Awesum Makan Place.

• Took orders and repeated customers' orders under the supervision of the crew.

• Entered order accurately into the POS system.

• Collected food from the kitchen and served it to customers.

• Cleaned used tables and reset them with tissues, forks, and spoons.

• Performed closing duties, including sweeping and mopping the dining area.

(6:30 AM – 3:00 PM)

• Assisted with breakfast buffet service for 28 pax.

• Collected the Coffee House key from the security room.

• Retrieved the breakfast voucher list from the front office (FO).

• Switched on all the lights in the bar and coffee house.

• Turn on the hot water system and ice maker.

• Activated all air conditioning units from the air conditioning control room.

• Wiped down all tables outside the coffee house, disposed of cigarettes butts and filled ashtrays with ice.

• Greeted guests and collected breakfast vouchers before allowing entry.

• Handle breakfast closing.

• Continued operating at Awesum Makan Place.

(12:00 PM – 8:30 PM)

• Operated at the Awesum Makan Place.

• Took orders and repeated customers' orders under the supervision of the crew.

• Entered order accurately into the POS system.

• Collected food from the kitchen and served it to customers.

• Cleaned used tables and reset them with tissues, forks, and spoons.

• Performed closing duties, including sweeping and mopping the dining area.

• Challenge:

  Setting up event decorations while fulfilling daily duties.

• Solution:

  Allocated specific time slots for decoration tasks outside busy hours.

  
  

(6:30 AM – 8:00 PM)

• Assisted with breakfast buffet service for 28 pax.

• Collected the coffee house key from the security room.

• Retrieved the breakfast voucher list from the front office (FO).

• Switched on all the lights in the bar and Coffee House.

• Turn on the hot water system and ice maker.

• Activated all air conditioning units from the air conditioning control room.

• Wiped down all tables outside the coffee house, disposed of cigarettes butts and filled ashtrays with ice.

• Greeted guests and collected breakfast vouchers before allowing entry.

• Handle breakfast closing.

• Continued operating at Awesum Makan Place

(6:30 AM – 3:00 PM)

• Served a la carte breakfast for 14 pax.

• Took and repeated guest orders as part of breakfast service.

• Ensured all guests presented a valid breakfast voucher.

• Completed breakfast closing procedure in the POS system.

• Continued operating at the Awesum Makan Place with "Super Jimat Lunch" a la carte menu.

(2:00 PM – 10:30 PM)

• Operated Awesum Makan Place.

• Took customer order and delivered food to the guest.

• Performed system closing procedures for the close counter.

• Locked all doors and ensured all light switches of the air conditioning units were turned off.

• Swept, mopped, and tidied the Awesum Makan Place as part of the closing duties.

(2:00 PM – 10:30 PM)

• Operated Awesum Makan Place.

• Took customer order and delivered food to the guest.

• Performed system closing procedures for a close counter.

• Locked all doors and ensured all light switches of the air conditioning units were turned off.

• Swept mopped and tidied the Coffee House as part of the closing duties

(2:00 PM – 10:30 PM)

• Operated the Awesum Makan Place.

• Carried out mise en place preparation to ensure readiness for service.

• Cleaned and wiped the mirror to maintain cleanliness and presentation.

• Performed closing procedures in the system at the end of the shift.

• Challenge:

  Managing cash and balancing the cashier system at closing.

• Solution:

  Double-checked cash counts and followed proper closing procedures.

  
  

(2:00 PM – 10:30 PM)

• Operated Awesum Makan Place, took orders, and delivered orders to the customers.

• Reorganized and arranged cutlery, including fork, spoon, knives,gear spoon, and soup spoon.

• Assisted in handling the cashier station during service.

• Closing ( night shift )  swept, mopped, and tidied Awesum Makan Place.

OFF DAY

MEDICAL LEAVE

• Fever

(2:00 PM – 10:30 PM)

• Polished forks and spoons to maintain hygiene standards.

• Swept the exterior area of the Coffee House to ensure cleanliness.

• Search and organize food tags for proper labeling.

• Assisted with room service duties, including delivering orders to guest rooms.

(6:30 AM – 3:00 PM)

• Assisted with opening duties for a la carte breakfast service.

• Handling the procedures for the breakfast voucher list.

• Operated Awesum Makan Place during the shift, which is taking order and delivered to customer.

OFF DAY

( 6:30AM – 3:00PM )

• Assisted with ala carte breakfast service.

• Learned how to carry trays professionally under the guidence of of a senior service crew member.

• Operated at the Awesum Makan Place during service hours.

• Answered room service call and assisted with  related task.

(2:00 PM – 10:30 PM)

• Operated at Awesum Makan Place.

• Took and repeated customer orders, then served food to them.

• Cleaned and redecorated the Coffee House to maintain presentation.

• Remove all chair covers from the VIP room.

• Delivered chairs and tables to the Diamond function room.

• Swept and mopped the floors as part of daily cleaning duties.

• Performed system closing procedures and closed the cashier counter.

• Organized and filed all receipts according to the categories (Duitnow, Foodpanda, Grabfood, credit card, and debit card transactions).

• Clean and organized the bar - washed cup, cleared the coffee machine, stored dairy items properly, wiped down all surfaces

• Deposited the day's cash in the Assistant Manager's office (dumb in).

( 6:30AM -3:00PM )

• Handle ala carte breakfast service.

• Assisted with lunch reservation setup.

• Operated Awesum Makan Place, including taking and repeating orders and serving guest.

• Prepared desserts for set lunch reservation ( 22 pax ) - Cendol Gula Melaka and Chilled Honeydew Sago.

• Served food and beverages for the lunch reservation.

• Cleaned and reset the coffee house after the reservation.

• Rearranged tables for upcoming reservations and carried out sweeping and mopping.

• Helped setup Chinese Restaurant for a function, including placing table cloths, chair covers and ribbon chairs for VIP seating.

(6:30 AM - 3:00 PM)

• Handle a la carte breakfast service, including taking orders, serving, and scrubbing tables.

• Mopped and cleaned the Awesum Makan Place after breakfast service.

• Continued operations at Awesum Makan Place include taking and repeating orders and keying them into the POS system.

• Vacuumed the Awesum Makan Place area to maintain cleanliness.

• Assisted in preparing a wedding backdrop.

• Set up the table using a Chinese dining setting.

• Folded napkins in a crown style for the weddings, Meja Beradab (VIP table).

(6:30 AM - 3:00 PM)

• Handle buffet breakfast service for 48 pax.

• Cleared tables after guests finished dining.

• Completed buffet breakfast closing procedures in the system.

• Cleaned and organized the buffet system.

• Continued operating at the Awesum Makan Place.

( 11:00AM - 10:30PM )

• Cleaned and organized the breakfast station.

• Prepared fruit cocktails for the SSL Hari Raya celebrations.

• Operated Awesum Makan Place, including taking orders, repeating orders and serving customers.

• Polishing forks and spoons to maintain service standards.

• Delivered room service orders to guests.

• Deposited the cash (dumb -in).

• Returned the keys to the security office.

OFF DAY

(2:00 PM - 10:30 PM)

• Operated at Awesum Makan Place throughout the shift.

• Assisted during the health inspection by KKM (Ministry of Health).

• Delivered room service orders to guests.

• Swept and mopped the floor at the mise en place area.

• Collected forks, spoons, and knives in preparation for the next day's buffet breakfast.

• Performed system closing procedures.

• Deposited the day's earnings (dumb -in).

• Ensured all air conditioners in the switch room were turned off before leaving.

• Challenge:

  Ensuring all service areas met KKM inspection standards.

• Solution:

  Maintained cleanliness regularly and did a thorough pre-inspection check.

  
  

( 6:30AM - 3:00PM )

• Wiped and cleaned tables outside the Coffee House.

• Welcomed guests and served buffet breakfast for 52 pax.

• Mopped the floor after breakfast service.

• Cleaned and reset the buffet station.

• Closed breakfast sales in the POS system.

• Received customer orders via WhatsApp for Awesum Makan Place.

• Delivered room service orders.

• Served Super Jimat Lunch meals at Awesum Makan Place.

• Assisted with mise en place preparations.

(2:00 PM - 10:30 PM)

• Carried out mise en place: prepared plates, forks, spoons, and juice glasses.

• Operated Awesum Makan Place: handled serving and cashier duties.

• Delivered room service orders to guests.

• Cleaned and organized Awesum Makan Place in preparation for the next day's buffet breakfast.

• Performed POS system closing procedures.

• Deposited the day's earnings in the Operations Assistant Manager's office.

(2:00 PM - 10:30 PM)

• Operated Awesum Makan Place throughout the shift.

• Performed mise en place preparation.

• Served a birthday event reservation for 25 pax.

• Swept and mopped the floor to maintain cleanliness.

• Collected spoons and forks in preparation for the next day's buffet breakfast.

• Filed all receipts accordingly (Duit Now, credit card, and debit card payments).

• Delivered room service orders.

• Completed system closing procedures.

• Deposited the day's earnings in the Operations Assistant Manager's office.

• Returned the Coffee House keys to the security office.

• Turned off all air conditioners in the switch room.

(2:00 PM - 10:30 PM)

• Operated Awesum Makan Place.

• Assisted with the setup for the Jamuan Raya Persatuan Negeri Perak at Diamond Function Hall.

• Collected used plates and bowls from the Diamond event hall.

• Cleared and cleaned the Diamond hall after the event ended.

• Transported all used equipment back to the Coffee House.

• Set up for a dinner reservation (8 pax).

• Cleaned and organized the area after the guests left.

• Performed closing duties like swept and mopped the floor.

(2:00 PM -10:30 PM)

• Operated Awesum Makan Place.

• Guide and handle other interns

• Took, repeated, and served customer orders.

• Prepared beverages for customers.

• Cleaned and organized the bar area, including washed glasses, wiping counters, and cleaning the coffee machine.

• Handled cashier duties.

• Completed POS system closing procedures.

• Filed all receipts according to their respective categories.

• Ensured all doors were locked.

• Deposited the day's earnings (dumb -in).

• Turned off all air conditioners, lights, hot water, and ice machine switches in the control room.

• Took out the trash.

(6:30 AM - 3:00 PM)

• Handled buffet breakfast and a la carte orders.

• Took, repeated, and served customer orders.

• Performed closing procedures for the buffet breakfast.

• Operated Awesum Makan Place.

• Searched and prepared food tags for the Teleflex lunch reservation (25 pax) in the VIP room.

• Checked and organized stock and equipment at Awesum Makan Place.

• Swept and mopped the floor to maintain cleanliness.

OFF DAY

(6:30 AM - 3:00 PM)

• Handled buffet breakfast and a la carte orders.

• Took, repeated, and served customer orders

• Performed buffet breakfast closing procedures.

• Swept and mopped the floor to maintain cleanliness.

• Operated Awesum Makan Place.

• Took and served lunch orders (a la carte menu) due to the public holiday.

(6:30 AM - 3:00 PM)

• Handle buffet and à la carte breakfast service (14 pax).

• Took, repeated, and served orders for a la carte breakfast.

• Cleaned the coffee house after breakfast (sweeping and mopping).

• Performed mise en place for cutlery (spoons, forks, etc).

• Operated Awesum Makan Place for 'Super Jimat Lunch' and à la carte service.

• Managed cashier duties.

(6:30 AM - 3:00 PM)

• Handle à la carte breakfast service (17 pax).

• Took, repeated, and served breakfast orders.

• Cleaned and organized all buffet breakfast stations (cereal, milk, coffee and tea, toast bread, and juice).

• Washed all water dispensers.

• Swept and mopped Awesum Makan Place after breakfast.

• Cleaned and organized the bar area.

• Performed closing procedures for a la carte breakfast.

• Operated Awesum Makan Place (serving and cashier duties).

• Collected and returned equipment such as domes, buffet trays, and cutlery from the Ruby Room to the Coffee House.

• Set up the Diamond Room for a meeting (place leather boards on each seat).

(6:30 AM - 1:00 PM)

(Claim hours: 2 hours - Final day in F&B Department)

• Handle à la carte breakfast service (16 pax).

• Took, repeated, and served breakfast orders.

• Delivered coffee, tea, toast, and juice to all guests.

• Swept and mopped the floor to maintain cleanliness.

• Operated Awesum Makan Place (including beverage service).

• Performed cashier duties.

(9:00 AM - 5:30 PM)

• Report for duty at the Housekeeping Department.

• Assisted in cleaning 16 guest rooms under the supervision of the housekeeping team.

• Tasks included wiping mirrors, mopping floors, and cleaning and sanitizing toilet bowls.

• Refilled toiletries such as toothbrushes, shampoo, and body soap.

• Replace used towels and floor mats with clean ones.

• Restocked the housekeeping trolley with fresh towels, duvet covers, floor mats, and bed sheets.

• Challenge:

  Learning new housekeeping tasks, including cleaning 16 rooms properly.

• Solution:

  Asked questions and followed instructions carefully from experienced team members.

(9:00 AM - 5:30 PM)

• Cleaned 19 guest rooms with guidance from the housekeeping team. The task included wiping mirrors, mopping floors, and cleaning toilet bowls.

• Refilled room toiletries such as toothbrushes, shampoo, and body soap.

• Replaced used bath towels and floor mats with clean ones.

• Restocked the housekeeping trolley with towels, duvet covers, floor mats, bed sheets, and pillowcases.

• Ironed chair covers in preparation for a wedding function.

(9:00 AM - 5:30 PM)

• Assisted in setting up 29 guest rooms under the supervision of a housekeeping supervisor; tasks included wiping mirrors, furniture, and vacuuming the floor.

• Refilled in-room amenities such as mineral water and coffee.

• Recorded stock balances on the housekeeping trolley.

• Restocked the trolley with bath towels, duvet covers, floor mats, bed sheets, and pillowcases.

• Documented all items that were refilled in the rooms.

• Collected and disposed of all trash in the administration office.

• Cleaned all mirrors in the administration office.

• Polished the lift.

OFF DAY

(9:00 AM - 5:30 PM)

• Assisted in setting up 25 guest rooms by wiping mirrors and furniture and vacuuming the floors.

• Refilled in-room amenities such as mineral water and coffee.

• Recorded the stock balance on the housekeeping trolley.

• Restocked the trolley with bath towels, duvet covers, floor mats, bed sheets, and pillowcases.

• Documented all items that were refilled in the trolley.

• Swept the ballroom after a wedding event.

(9:OOAM - 5:30PM)

• Recorded all items taken from the level 2 pantry, including mineral water,coffee,toothbrushes,shampoo,shower gel,shower cap,kids toothbrushes,kids comb,kids soap,and blue garbage bags(with stock bag).

• Assisted in setting up 25 guest rooms by wiping mirrors and furniture,and vacuuming the floors.

• Refilled mineral water,coffee,and facial tissues in the guest rooms.

• Vacuumed the corridors on three different level.

• Learned how to prepare reports from the housekeeping team.

(9:00 AM - 5:30 PM)

• Assisted in setting up 17 rooms on level 1 and 13 rooms on level 3 by wiping mirrors,cleaning furniture,and vacuuming the floors.

• Refill mineral water,coffee,and facial tissues in the rooms.

• Placed irons and ironing boards in the corridors of level 1,2,and 3.

• Assisted the F&B Department with a farewell party by helping with the set up and clearing used plates during service.

(9:00AM - 5:30PM)

• Assisted in setting up 31 rooms on level 2 by wiping mirrors,cleaning furniture,disposing of trash,and vacuuming floors.

• Refilled mineral water,coffee,and facial tissues in the rooms.

• Counted the remaining items in the housekeeping trolley and recorded the stock balance.

• Prepared a housekeeping report by calculating the total linen used in each room.

• Collected and disposed of all garbage.

OFF DAY

(Training session: 2:00 pm-4:00 pm)

• Attended mandatory workplace discipline training held at Sapphire, SSL Traders Hotel,for all listed staff.

• Participated in an awareness talk titled "Drug Free Workplace" conducted by the National Anti-Drugs Agency (AADK).

(9:00 AM-5:30 PM)

• Cleaned bathrooms in 7 rooms, including wiping mirrors, mopping floors, and washing and sanitizing toilet bowls.

• Refilled toiletries such as toothbrushes, shampoo, shower gel, and a shower cap.

• Set up guest rooms by wiping mirrors and furniture, and washing used cups.

• Refilled mineral water, coffee, and facial tissues in guest rooms.

• Recorded the balance of stock in the housekeeping trolley.

• Mopped corridors, floors on levels 1,2, and 3.

• Prepared housekeeping reports by counting the total linens used in each room.

(9:00 AM-5:30 PM)

• Cleaned bathrooms in 18 rooms, including wiping mirrors, mopping floors, cleaning toothbrushes, cups, and washing and sanitizing toilet bowls.

• Refilled toiletries such as toothbrushes, shampoo, body soap, and shower caps.

• Recorded the remaining stock in the housekeeping trolley.

• Restocked items include bath towels, queen and single duvet covers, floor mats, queen and single bed sheets, and pillowcases.

• Prepared the housekeeping report by counting the total usage of linens, mineral water, coffee, towels, and toiletries in each room.

• Challenge:

  Managing simultaneous tasks of restocking, cleaning, and record-keeping.

• Solution:

  Created a checklist and updated stock records regularly to avoid errors.

  
  

( 9.00 AM - 5.30 PM )

• Cleaned bathrooms in 9 rooms, including wiping mirrors, mopping floors, cleaning the toothbrush cup, and washing and sanitizing the toilet bowls

• Refilled toiletries such as shampoo, shower gel, toothbrushes, and a shower cap.

• Recorded the remaining linen and toiletry stock in the housekeeping trolley

• Restocked items such as bath towels, single and queen bedsheets, single and queen duvet covers, floor mats, and pillowcases.

• Prepared the item usage list report

• Cleaned and tidied the hotel lobby

( 9.00 AM - 5.30 PM)

• Cleaned bathrooms in 22 rooms, including wiping mirrors, mopping floors, cleaning the toothbrush cup, and washing and sanitizing the toilet bowls

• Replaced used bath towels and floor mats with fresh ones

• Refilled toiletries such as shampoo, shower gel, toothbrushes, and a shower cap.

• Recorded the remaining linen and toiletry stock in the housekeeping trolley

• Restocked items such as bath towels, single and queen bedsheets, single and queen duvet covers, floor mats, and pillowcases.

• Prepared the item usage list report, calculating the total usage of linens, toiletries, and other items for each room

( 9.00 AM- 5.30 PM)

• Cleaned bathrooms in 36 rooms, including wiping mirrors, mopping floors, cleaning the toothbrush cup, and washing and sanitizing the toilet bowls

• Replaced used bath towels and floor mats with fresh ones

• Refilled toiletries such as shampoo, shower gel, toothbrushes, and a shower cap.

• Recorded the remaining linen and toiletry stock in the housekeeping trolley

• Restocked items such as bath towels, single and queen bedsheets, single and queen duvet covers, floor mats, and pillowcases.

• Prepared the item usage list report, calculating the total usage of linens, toiletries, and other items for each room

OFF DAY

(7.00 AM - 3.30 PM)

• Cleaned all public areas restrooms, including those in the lobby and Chinese Restaurant

• Swept rubbish in the Bistro area (back of the hotel)

• Cleaned bathrooms in 12 rooms, including wiping mirrors, mopping floors, cleaning the toothbrush cup, and washing and sanitizing the toilet bowls

• Replaced used bath towels and floor mats with fresh ones

• Refilled toiletries such as shampoo, shower gel, toothbrushes, and a shower cap in the bathroom

• Set up guest rooms by wiping mirrors and furniture, washing cups, and disposing of trash

• Refilled mineral water, coffee, and facial tissues in the rooms

• Recorded the remaining linen and toiletry stock in the housekeeping trolley

• Restocked items such as bath towels, single and queen bedsheets, single and queen duvet covers, floor mats, and pillowcases to the trolley.

• Prepared the item usage list report, calculating the total usage of linens, toiletries, and other items for each room

(9.00 AM - 5.30 PM)

( CLAIM HOURS - 2 HOURS 3.30 PM - 5.30 PM)

• Recorded all items taken from the level 2 pantry

• Cleaned bathrooms in 16 rooms, including wiping mirrors, mopping floors, cleaning the toothbrush cup, and washing and sanitizing the toilet bowls

• Replaced used bath towels and floor mats with fresh ones

• Refilled toiletries such as shampoo, shower gel, toothbrushes, and a shower cap.

• Recorded the remaining linen and toiletry stock in the housekeeping trolley

• Restocked items such as bath towels, single and queen bedsheets, single and queen duvet covers, floor mats, and pillowcases.

• Prepared the item usage list report, calculating the total usage of linens, toiletries, and other items for each room

( 9.00 AM - 5.30 PM)

(CLAIM HOURS - 2 HOURS 3.30 PM - 5.30 PM)

• Recorded all items taken from the level 2 pantry

• Cleaned bathrooms in 8 rooms, including wiping mirrors, mopping floors, cleaning the toothbrush cup, and washing and sanitizing the toilet bowls

• Replaced used bath towels and floor mats with fresh ones

• Refilled toiletries such as shampoo, shower gel, toothbrushes, and a shower cap.

• Recorded the remaining linen and toiletry stock in the housekeeping trolley

• Restocked items such as bath towels, single and queen bedsheets, single and queen duvet covers, floor mats, and pillowcases into the trolley

• Prepared the item usage list report, calculating the total usage of linens, toiletries, and other items for each room

(9.00 AM - 5.30 PM)

( CLAIM HOURS - 2 HOURS 3.30 PM - 5.30 PM)

• Recorded all items taken from the level 2 pantry such as mineral water

• Cleaned bathrooms in 8 rooms, including wiping mirrors, mopping floors, cleaning the toothbrush cup, and washing and sanitizing the toilet bowls

• Replaced used bath towels and floor mats with fresh ones

• Refilled toiletries such as shampoo, shower gel, toothbrushes, and a shower cap into the bathroom.

• Prepared the item usage list report, calculating the total usage of linens, toiletries, and other items for each room

• Ironed pillowcases and separated those with visible stains

(9.00 AM - 5.30 PM)

( CLAIM HOURS - 2 HOURS 3.30 PM - 5.30 PM)

• Recorded all items taken from the Level 2 pantry,including mineral water,toothbrushes,coffee,shampoo,shower gel,and blue garbage bags and loaded them into the trolly.

• Cleaned nathrooms in 23 rooms-wiped mirrors,mopped floors,cleaned and sanitized toilet bowls.

• Replaced used bath towels and floor mats with fresh ones.

• Refilled toiletries such as shampoo,shower gel,toothbrushes,and shower caps in each room.

• Recorded the remaining stock of items in the housekeeping trolley.

• Restocked bath towels,queen and single bed sheets,queen and single duvet covers,floor mats,and pillowcases into the trolley(from level 1 pantry).

(9.30 AM-5.30 PM)

• Record items taken from the pantry level on level 2 and place them into the trolley.

• Clean toilets in 23 room-wipe mirrors, mop floor, clean and wash toilet bowls, and dispose of trash.

• Replenish toiletries in each room(queen, twin room)- 1 shampoo,1 shower gel,2 toothbrushes, and 1 shower cap.

• Record the remaining stock of items in the trolley.

• Restock bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases into the trolley(pantry level 1).

• Prepared an item usage report- calculate the total linen, toiletries, and other items used in each room.

OFF DAY

(9.30 AM-5.30 PM)

• Recorded items taken from the level 2 pantry, such as toothbrushes, shampoo, shower gel, coffee, and trash bags, were then placed into the trolley.

• Cleaned 19 toilets-wiped mirrors,cleaned and wiped toilet bowls, mopped floors, and emptied trash.

• Replaced bath towels and floor mats with new ones in each room.

• Refilled toiletries such as shampoo, shower gel, toothbrushes, and shower caps.

• Assisted the F&B Department.

  • Serving: taking orders, repeating orders, and sending orders.

  • Mise en place: polishing forks, spoons, and gear spoons.

  • Helped set up an event (farewell ceremony).

  • Assisted the barista in preparing drinks.

( 9.00 AM - 5.30 PM)

• Recorded items taken from the Level 2 pantry (toothbrushes, shampoo, shower gel, coffee, and trash bags) and placed them into the trolley.

• Cleaned 25 toilets: wiped mirrors and sinks, cleaned and wiped toilet bowls, mopped bathroom floors, and emptied trash.

• Replaced bath towels, floor mats, and toilet paper with new ones.

• Refilled toiletries such as shampoo, shower gel, toothbrushes, and shower caps.

• Recorded the remaining balance of items in the trolley.

• Restocked the trolley from the Level 1 pantry with bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases.

• Cleaned the toilets in the administration office.

(9.00 AM-5.30 PM)

• Recorded items taken from the Level 2 pantry: toothbrushes, shampoo, shower gel, coffee, and trash bags.

• Cleaned 15 rooms:

  • Toilets: wiped mirrors and sinks, cleaned and wiped toilet bowls, mopped bathroom floors, and emptied trash.

  • Room Setup: wiped mirrors, wiped furniture, washed cups, emptied trash, and refilled mineral water, coffee, and facial tissues.

  • Replaced towels and floor mats with new ones.

• Recorded the remaining balance of items in the trolley.

• Restocked the trolley with bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases.

(9.00 AM-5.30 PM)

• Recorded all items taken from the Level 2 pantry, including mineral water, toothbrushes, shampoo, shower gel, coffee, and trash bags, then placed them into the trolley.

• Cleaned 30 toilets: wiped mirrors, mopped floors, and cleaned and wiped toilet bowls.

• Replaced bath towels, floor mats, and toilet rolls with new ones.

• Refilled toiletries such as shampoo, toothbrushes, shower gel, and shower caps were in the toilets.

• Recorded the remaining balance of items in the trolley.

• Restocked the trolley with bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases.

• Attended the SSL staff farewell ceremony.

REPLACEMENT OFF DAY

(9:00 AM - 5:30 PM)

• Recorded items taken from the Level 2 pantry, including toothbrushes, shampoo, shower gel, shower caps, coffee, children's toothbrushes, children's combs, children's bar soap, and trash bags.

• Cleaned 34 toilets on Level 1 and 14 toilets on Level 3: emptied trash, wiped mirrors and sinks, wiped all bathroom surfaces, cleaned and wiped toilet bowls, and mopped bathroom floors.

• Replaced bath towels and floor mats with new ones.

• Recorded the remaining balance of items in the trolley.

(9:00 AM - 5:30 PM)

• Recorded items taken from the Level 2 pantry, including toothbrushes, shampoo, shower gel, shower caps, coffee, children's toothbrushes, children's combs, children's bar soap, and trash bags.

• Cleaned 30 toilets on Level 1 and 14 toilets on Level 3:

  • Emptied trash.

  • Wiped mirrors and sinks.

  • Wiped all bathroom surfaces.

  • Cleaned and wiped toilet bowls.

  • Mopped bathroom floors.

  • Replaced bath towels and floor mats with new ones.

• Recorded the remaining balance of items in the trolley.

• Restocked the trolley with bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases.

(9:00 AM - 5:30 PM)

• Recorded items taken from the Level 2 pantry: toothbrushes, shampoo, shower gel, shower caps, coffee, children's toothbrushes, children's combs, children's bar soap, and trash bags.

• Cleaned 19 toilets: emptied trash, wiped mirrors and sinks, wiped all bathroom surfaces, cleaned and wiped toilet bowls, and mopped bathroom floors.

• Replaced bath towels and floor mats with new ones.

• Recorded the remaining balance of items in the trolley.

• Packed 200 packs of coffee.

(9:00 AM - 5:30 PM)

• Recorded items taken from the Level 2 pantry (toothbrushes, shampoo, shower gel, coffee, and trash bags) and placed them into the trolley.

• Cleaned 12 toilets: emptied trash, wiped mirrors and sinks, wiped all bathroom surfaces, cleaned and wiped toilet bowls, and mopped bathroom floors.

• Replaced bath towels and floor mats with new ones.

• Recorded the remaining balance of items in the trolley.

• Restocked the trolley with bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases.

(7:00 AM - 3:30 PM)

• Collected toilet cleaning supplies from the ground floor pantry and hot water for mopping.

• Cleaned public area restrooms: Lobby (female, male, disabled access) and Chinese Restaurant (male, female).

• Retrieved items from the Level 2 pantry (mineral water, toothbrushes, coffee, shampoo, shower gel, trash bags) and placed them into the trolley.

• Cleaned 14 rooms:

• Toilets: emptied trash, wiped mirrors and sinks, wiped all bathroom surfaces, cleaned and wiped toilet bowls, and mopped bathroom floors.

• Room Setup: wiped mirrors, wiped furniture, washed cups, emptied trash, and restocked mineral water, coffee, and facial tissues.

• Replaced bath towels and floor mats with new ones.

• Recorded the remaining balance of items in the trolley.

• Restocked the trolley with bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases.

(9:00 AM - 5:30 PM)

• Retrieved items from the Level 2 pantry (mineral water, toothbrushes, coffee, shampoo, shower gel, and trash bags) and placed them into the trolley.

• Cleaned 13 rooms:

  • Emptied trash, wiped mirrors, sinks, and all other bathroom surfaces.

  • Cleaned and wiped toilet bowls.

  • Mopped bathroom floors.

  • Replaced bath towels and floor mats with new ones.

• Recorded the remaining balance of items in the trolley.

• Restocked the trolley with bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases.

• Prepared an item usage report, calculating the total linen, toiletries, and other items used in each room.

(7:00 AM - 3:30 PM)

• Collected toilet cleaning supplies from the ground floor pantry and hot water for mopping.

• Cleaned public area restrooms: Lobby (female, male, disabled access) and Chinese Restaurant (male, female).

• Retrieved items from the Level 2 pantry (mineral water, toothbrushes, coffee, shampoo, shower gel, trash bags) and placed them into the trolley.

• Cleaned 13 rooms:

  • Emptied trash, wiped mirrors, sinks, and all other bathroom surfaces.

  • Cleaned and wiped toilet bowls.

  • Mopped bathroom floors.

  • Replaced bath towels and floor mats with new ones.

• Recorded the remaining balance of items in the trolley.

• Restocked the trolley with bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases.

• Cleaned the administration office toilets.

(9:00 AM - 5:30 PM)

• Retrieved items from the Level 2 pantry (mineral water, toothbrushes, coffee, shampoo, shower gel, and trash bags) and placed them into the trolley.

• Cleaned 30 rooms:

  • Emptied trash, wiped mirrors, sinks, and all other bathroom surfaces.

  • Cleaned and wiped toilet bowls.

  • Mopped bathroom floors.

  • Replaced bath towels and floor mats with new ones.

• Recorded the remaining balance of items in the trolley.

• Restocked the trolley with bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases.

OFF DAY

(9:00 AM - 5:30 PM)

• Retrieved items from the Level 2 pantry (mineral water, toothbrushes, coffee, shampoo, shower gel, and trash bags) and placed them into the trolley.

• Cleaned 20 rooms:

  • Emptied trash, wiped mirrors, sinks, and all other bathroom surfaces.

  • Cleaned and wiped toilet bowls.

  • Mopped bathroom floors.

  • Replaced bath towels and floor mats with new ones.

• Recorded the remaining balance of items in the trolley.

• Restocked the trolley with bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases.

• Prepared an item usage report, calculating the total linen, toiletries, and other items used in each room.

(9:00 AM-5:30 PM)

• Collected items from pantry level 2 including mineral water, coffee, facial tissues, toothbrushes, shampoo, shower gel, shower caps, and trash bags, then placed them into the trolley.

• Cleaned 15 bathrooms – removed trash, wiped mirrors, sinks, and all bathroom surfaces, scrubbed and wiped toilet bowls, and mopped the bathroom floors.

• Replaced used bath towels and floor mats with fresh ones.

• Refilled toiletries such as shampoo, shower gel, shower caps, toothbrushes, and toilet paper.

• Set up rooms by wiping mirrors and furniture, washing cups, removing trash, and restocking mineral water, coffee, and facial tissues.

• Recorded the balance of items remaining in the trolley.

• Restocked the trolley with bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases.

(9:00 AM-5:30 PM)

• Collected items from the pantry level 2, including mineral water and toilet cleaning chemicals.

• Cleaned 11 bathrooms – removed trash, wiped mirrors, sinks, and all bathroom surfaces, cleaned and wiped toilet bowls, and mopped the bathroom floors.

• Replaced bath towels and floor mats with fresh ones.

• Refilled toiletries such as shampoo, shower gel, shower caps, toothbrushes, and toilet paper.

• Restocked the trolley with bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases, and recorded all items.

• Vacuumed all 41 rooms on Level 1, including under the beds.

(9:00 AM-5:30 PM)

• Recorded all items taken from pantry level 2 including mineral water, coffee, facial tissues, toothbrushes, shampoo, shower gel, shower caps, and trash bags, then loaded them into the trolley.

• Cleaned bathrooms in 14 rooms – removed trash, wiped mirrors, sinks, and all bathroom surfaces, cleaned and wiped toilet bowls, and mopped the bathroom floors.

• Replaced bath towels and floor mats with fresh ones.

• Refilled toiletries such as shampoo, shower gel, shower caps, toothbrushes, and toilet paper were provided in each room.

• Restocked the trolley with bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases.

• Vacuumed all rooms on Level 3 (26 rooms) and Level 2 (41 rooms) – touched up each room and ensured there was no trash under the beds.

(9:00 AM-5:30 PM)

• Recorded all items collected from pantry level 2, including mineral water, coffee, toothbrushes, shampoo, shower gel, and trash bags, then placed them into the trolley.

• Cleaned bathrooms in 20 rooms – removed trash, wiped mirrors, sinks, and all bathroom surfaces, cleaned and wiped toilet bowls, and mopped the bathroom floors.

• Replaced all bath towels and floor mats in each room with fresh ones.

• Refilled toiletries, including shampoo, shower gel, shower caps, toothbrushes, and toilet paper in each room.

• Counted and recorded the remaining stock items in the trolley.

• Restocked the trolley with bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases.

(9:00 AM-5:30 PM)

• Recorded items collected from pantry level 2, including mineral water, coffee, toothbrushes (adult and children), shampoo, shower gel, shower caps, children’s combs, children’s soap, and trash bags, and placed them into the trolley.

• Cleaned bathrooms in 29 rooms – removed trash, wiped mirrors and sinks, cleaned all bathroom surfaces, scrubbed and wiped toilet bowls, and mopped bathroom floors.

• Replaced all bath towels and floor mats with clean ones in each room.

• Refilled toiletries, including shampoo, shower gel, shower caps, toothbrushes, and toilet paper in each room.

• Counted and recorded the remaining stock in the trolley.

• Restocked the trolley with bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases.

• Prepared the housekeeping item usage list by calculating the total number of linens, toiletries, and other items used in each room.

OFF DAY

(9:00 AM-5:30 PM)

• Collected and recorded mineral water from pantry level 2, then placed it into the housekeeping trolley.

• Cleaned bathrooms in 10 rooms – removed trash, wiped mirrors and sinks, scrubbed and cleaned toilet bowls, and mopped the floors.

• Replaced used bath towels and floor mats with fresh ones in each room.

• Refilled toiletries include shampoo, shower gel, shower caps, toothbrushes, and toilet paper.

• Set up the rooms by wiping mirrors and furniture, washing glasses, taking out trash, and restocking mineral water, coffee, and facial tissues.

• Recorded the remaining items in the trolley.

• Restocked the trolley with bath towels, queen and single bed sheets, queen and single duvet covers, floor mats, and pillowcases.

• Prepared the housekeeping item usage report – calculated the total linen, toiletries, and other items used in each room.

• Delivered iron and ironing board to requested rooms.

• Assisted in organizing towels received from the laundry.

(9:00 AM-5:30 PM)

• Collected items from pantry level 2 including mineral water, coffee, toothbrushes, shampoo, shower gel, shower caps, facial tissues, and trash bags, then placed them into the trolley.

• Cleaned bathrooms in 18 rooms – disposed of trash, wiped mirrors and sinks, scrubbed and cleaned toilet bowls, and mopped the bathroom floors.

• Replaced floor mats and bath towels with clean ones in each room.

• Refilled all necessary toiletries such as shampoo, shower gel, shower caps, toothbrushes, toilet paper, and replaced trash bags.

• Recorded the remaining stock of linens, toiletries, and other supplies in the trolley.

• Restocked the trolley with fresh bath towels, queen and single bed sheets, queen and single duvet covers, floor mats, and pillowcases.

(9:00 AM-5:30 PM)

• Collected items from pantry level 2, such as mineral water, 3-in-1 coffee, toothbrushes, shampoo, shower gel, shower caps, facial tissues, and trash bags, then placed them into the trolley.

• Cleaned bathrooms in 15 rooms – removed trash, wiped mirrors and sinks, scrubbed and cleaned toilet bowls, and mopped the bathroom floors.

• Replaced floor mats and bath towels with fresh ones in each room.

• Refilled toiletries in each room, including shampoo, shower gel, shower caps, toothbrushes, toilet tissue, and trash bags.

• Recorded the balance of items left in the trolley, including linens, toiletries, and other supplies.

• Restocked the trolley with bath towels, queen and single bed sheets, queen and single duvet covers, floor mats, and pillowcases.

(9:00 AM-5:30 PM)

• Collected items from pantry level 2, including mineral water, coffee, shower gel, shower cap, and trash bags, then placed them into the trolley.

• Cleaned bathrooms in 8 rooms – wiped mirrors and sinks, removed trash, cleaned and scrubbed toilet bowls, and mopped the bathroom floors.

• Replaced floor mats and bath towels with new ones in each room.

• Refilled toiletries such as shampoo, shower gel, shower caps, toothbrushes, toilet paper, and trash bags in each room.

• Recorded the balance of items left in the trolley including linens, toiletries, and other supplies.

• Restocked the trolley with bath towels, queen and single bed sheets, queen and single duvet covers, floor mats, and pillowcases.

• Completed the housekeeping item usage list by calculating the total amount of linen, toiletries, and other items used per room.

• Vacuumed rooms on level 2 and touched up to ensure no trash was left under the beds.

(9:00 AM-5:30 PM)

• Cleaned bathrooms in 13 rooms – removed trash, wiped mirrors and sinks, scrubbed and wiped toilet bowls, and mopped bathroom floors.

• Replaced used floor mats and bath towels with new ones in each room.

• Refilled shampoo, shower gel, shower caps, toilet paper, and trash bags in each room.

• Recorded the balance of items remaining in the trolley, including linens, toiletries, and other supplies.

• Restocked the trolley with bath towels, queen and single bed sheets, queen and single duvet covers, floor mats, and pillowcases.

• Vacuumed all rooms on level 2 (41 rooms) – performed touch-ups and ensured no lizard droppings were left on the windows or floor.

• Challenge:

  Lizard droppings and dust made room cleaning slower.

• Solution:

  Used a damp cloth and worked with a teammate to clean efficiently.

(9:00 AM-5:30 PM)

• Recorded and collected items from pantry level 2, such as mineral water, coffee, shower cap, shower gel, and garbage bags, then placed them into the trolley.

• Cleaned bathrooms for 21 rooms, including wiping mirrors and sinks, cleaning and wiping toilet bowls, disposing of trash, and mopping bathroom floors.

• Replaced used bath towels and floor mats with new ones.

• Refilled toiletries such as shampoo, shower gel, shower cap, toothbrush, toilet tissue, and garbage bags in each room.

• Recorded balance items left in the trolley, including linen and toiletries.

• Restocked bath towels, queen and single bed sheets, queen and single duvet covers, floor mats, and pillowcases into the trolley.

• Completed item usage list report by calculating total linen, toiletries, and other items used in each room.

(9:00 AM-5:30 PM)

• Recorded and collected items from pantry level 2, such as mineral water, coffee, shower cap, shower gel, and garbage bags, then placed them into the trolley.

• Cleaned bathrooms for 8 rooms, including wiping mirrors and sinks, cleaning and wiping toilet bowls, throwing trash, and mopping bathroom floors.

• Replaced used bath towels and floor mats with new ones.

• Refilled toiletries such as shampoo, shower gel, shower cap, toothbrush, toilet tissue, and garbage bags in each room.

• Recorded the remaining items in the trolley, including linen and toiletries.

• Restocked bath towels, queen and single bed sheets, queen and single duvet covers, floor mats, and pillowcases into the trolley.

• Completed the item usage list report by calculating total linen, toiletries, and other items used in each room.

(7:00 AM-3:30 PM)

• Collected cleaning supplies from the pantry on the ground floor and took hot water for mopping.

• Cleaned public area toilets at the lobby (female, male, OKU) and Chinese restaurant (male and female).

• Recorded and collected items from pantry level 2 such as mineral water, coffee, shower cap, shower gel, face tissue, toilet tissue, and garbage bags, then placed them into the trolley.

• Cleaned bathrooms for 10 rooms, including wiping mirrors and sinks, cleaning and wiping toilet bowls, removing trash, and mopping the bathroom floors.

• Replaced bath towels and floor mats with new ones in each room.

• Refilled toiletries such as shampoo, shower gel, shower cap, toothbrush, and toilet tissue in every room.

• Set up rooms by wiping mirrors, cleaning furniture, washing cups, removing trash, and restocking mineral water, coffee, and face tissue.

• Recorded the remaining items in the trolley, including linen, toiletries, and other supplies.

• Restocked bath towels, queen and single bed sheets, queen and single duvet covers, floor mats, and pillowcases into the trolley.

(9:00 AM-5:30 PM)

• Recorded and collected items from pantry level 2, including mineral water, coffee, shower cap, shower gel, and garbage bags, then placed them into the trolley.

• Cleaned bathrooms in 71 rooms ( Level 1 - 34 rooms), (Level 2 - 26 rooms), (Level 3 - 11 rooms) — by wiping mirrors and sinks, removing trash, cleaning and wiping toilet bowls, and mopping bathroom floors.

• Replaced bath towels and floor mats with new ones in each room.

• Refilled toiletries such as shampoo, shower gel, shower cap, toothbrush, toilet paper, and garbage bags in every room.

• Recorded the remaining items in the trolley, including linen, toiletries, and other supplies.

• Restocked bath towels, queen and single bed sheets, queen and single duvet covers, floor mats, and pillowcases into the trolley.

• Completed the item usage report for the previous day (24 June 2025), calculating the total linen, toiletries, and other items used in each room.

(9:00 AM-5:30 PM)

• Recorded and collected items from pantry level 2, including mineral water, coffee, shower cap, shower gel, kids' toothbrush, kids' hair comb, kids' soap, and garbage bags, then loaded them into the trolley.

• Cleaned bathrooms in 34 rooms on Level 1 by wiping mirrors and sinks, removing trash, cleaning and wiping toilet bowls, and mopping bathroom floors.

• Changed bath towels and floor mats with fresh ones in each room.

• Refilled shampoo, shower gel, shower cap, toothbrush, toilet paper, and garbage bags in every room.

• Recorded the remaining balance of items in the trolley, including linen, toiletries, and other supplies.

• Transferred all items in the trolley—such as bath towels, queen and single bed sheets, queen and single duvet covers, floor mats, pillowcases, and others—into another trolley.

• Challenge:

  The trolley wheel broke during operations.

• Solution:

  Immediately transferred all items to another functional trolley to continue work smoothly.

OFF DAY

(9:00 AM-5:30 PM)

• Recorded and collected items from pantry level 2, including mineral water, coffee, shower cap, shower gel, kids' toothbrush, kids' hair comb, kids' soap, and garbage bags, then placed them into the trolley.

• Cleaned bathrooms in 44 rooms - ( Level 2 - 30 rooms) and (Level 3 - 14 rooms) — by wiping mirrors and sinks, cleaning toilet bowls, removing trash, and mopping bathroom floors.

• Changed floor mats and bath towels with fresh ones in each room.

• Refilled shampoo, toothbrush, shower gel, and garbage bags in each room.

• Recorded the remaining stock of linen, toiletries, and other items in the trolley.

• Restocked bath towels, queen bed sheets, single bed sheets, queen and single duvet covers, floor mats, and pillowcases into the trolley.

• Challenge:

  Time constraint — needed to complete all tasks quickly due to upcoming guest check-ins (bookings).

• Solution:

  Worked efficiently by collaborating with teammates, dividing tasks, and focusing on priority rooms first to ensure everything was ready on time.

(9:00 AM-5:30 PM)

• Recorded and collected items from pantry level 2, including mineral water, coffee, shower gel, shower cap, toothbrush, toilet tissue, facial tissue, kids' toothbrush, kids' soap, and kids' comb, then placed them into the trolley.

• Cleaned bathrooms in 30 rooms — ( Level 1 - 20 rooms) and ( Level 3- 10 rooms) — by wiping mirrors and sinks, cleaning toilet bowls, removing trash, and mopping floors.

• Changed floor mats and bath towels with fresh ones in each room.

• Refilled shampoo, toothbrush, shower gel, and garbage bags in each room.

• Recorded the remaining stock of linen, toiletries, and other items in the trolley.

• Restocked bath towels, queen and single bed sheets, duvet covers, floor mats, and pillowcases into the trolley.

• Searched for the master key that was missing by checking every cleaned room, inside the trolley, and around the working area.

• Collected all irons and ironing boards from Level 1, Level 2, and Level 3, and stored them in the iron storage room on Level 2.

• Challenge:

  The master key went missing during work.

• Solution:

  Conducted a thorough search in all cleaned rooms, trolleys, and common areas with the help of teammates until the key was successfully found.

(9:00 AM-5:30 PM)

• Recorded and collected items from the pantry level 2, such as shampoo, shower gel, and garbage bags, and then placed them into the trolley.

• Cleaned bathrooms in 8 rooms by wiping mirrors and sinks, cleaning and wiping toilet bowls, removing trash, and mopping the floors.

• Changed floor mats and bath towels with fresh ones in each room.

• Refilled shampoo, shower gel, and shower cap in every room.

• Recorded the balance of items left in the trolley.

• Restocked bath towels, bed sheet queen, duvet cover queen, bed sheet single, duvet cover single, floor mats, and pillowcases into the trolley.

• Dried pillows from Level 2 at the Bistro area (back area of the hotel).

• Prepared the item usage report by calculating total linen, toiletries, and other items used in each room.

• Challenge:

  Not enough space to dry all the pillows at once.

• Solution:

  Arranged the drying schedule in batches and utilized additional space at the back area efficiently.

(7:00 AM-3:30 PM)

• Collected cleaning supplies from the ground-floor pantry and took hot water from the coffee house for mopping.

• Cleaned public area toilets (Lobby - female, male, OKU; Chinese restaurant - female, male).

• Swept the Bistro area (behind the hotel).

• Recorded and collected items from pantry level 2, such as mineral water, shower gel, shampoo, and toilet tissue, then placed them into the trolley.

• Cleaned bathrooms in 13 rooms by removing trash, wiping mirrors and sinks, scrubbing and wiping toilet bowls, and mopping the bathroom floors.

• Changed floor mats and bath towels with new ones in every room.

• Refilled shampoo, shower gel, shower cap, toothbrush, and toilet tissue in each room.

• Set up rooms by wiping mirrors and furniture, washing cups, removing trash, and restocking mineral water, coffee, and tissue.

• Recorded the balance of items remaining in the trolley.

• Restocked bath towels, bed sheet queen, duvet cover queen, bed sheet single, duvet cover single, floor mats, and pillowcases into the trolley.

• Prepared the item usage report by calculating total linen, toiletries, and other items used in each room.

(9:00 AM-5:30 PM)

• Recorded and took items from the pantry level 2, including mineral water, coffee, shower gel, shampoo, facial tissue, and garbage bags, then placed them into the trolley.

• Cleaned bathrooms in (21 rooms) - removed trash, wiped mirrors and sinks, scrubbed and wiped toilet bowls, and mopped bathroom floors.

• Replaced all bath towels and floor mats with new ones in each room.

• Refilled shampoo, shower gel, shower cap, toothbrush, and garbage bags in every room.

• Set up rooms by removing trash, wiping mirrors and furniture, washing cups, and restocking mineral water, coffee, and facial tissue.

• Recorded the balance of remaining items in the trolley.

• Restocked bath towels, queen bed sheets, queen duvet covers, single bed sheets, single duvet covers, floor mats, and pillowcases into the trolley.

• Prepared the item usage list by counting total linen, toiletries, and other items used in each room.

(9:00 AM-5:30 PM)

• Recorded and took items from pantry level 2, including mineral water, coffee, shower gel, shampoo, facial tissue, and garbage bags, then loaded them into the trolley.

• Cleaned bathrooms in 20 rooms: removed trash, wiped mirrors and sinks, cleaned and wiped toilet bowls, and mopped the floors.

• Replaced bath towels and floor mats in every room with clean ones.

• Refilled toiletries such as shampoo, shower gel, shower cap, toothbrushes, and garbage bags in all rooms.

• Set up the rooms: disposed of trash, wiped mirrors and furniture, washed cups, and restocked mineral water, coffee, and facial tissues.

• Recorded the remaining stock in the trolley, including linen and toiletries.

• Restocked bath towels, queen and single bed sheets, duvet covers, floor mats, and pillowcases into the trolley.

(9:00 AM-5:30 PM)

LAST DAY OF INTERNSHIP PROGRAMME

• Recorded and collected supplies from pantry level 2, including mineral water, coffee, shower gel, shampoo, facial tissues, and garbage bags, then placed them into the trolley.

• Cleaned 12 bathrooms: removed trash, wiped mirrors and sinks, cleaned and wiped toilet bowls, and mopped the bathroom floors.

• Replaced used bath towels and floor mats with fresh ones in each room.

• Refilled shampoo, shower gel, shower caps, toothbrushes, and garbage bags in all rooms.

• Recorded the balance of remaining items in the trolley, including linens and toiletries.

• Restocked bath towels, queen and single bed sheets, duvet covers, floor mats, and pillowcases into the trolley.

• Last day of internship programme – attended post-mortem talk with the HR department.

REPLACEMENT OFF DAY

REPLACEMENT PUBLIC HOLIDAY