Laura refresher sessions by https://padlet.com/astramentore/6cba7paovh8f9ldr en-us 2025-03-11 09:12:19 UTC 2025-04-24 07:16:26 UTC hello@padlet.com Mindset + phrasing change astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360526732 if you are not confident i suggestion - user will never accept it

fake it till you make it

]]> 2025-03-11 09:16:10 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360526732 empathy astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360529006 if the user is concerned about issue, they will never want suggestions


we need to add empathy and reassurance that we'll help

]]> 2025-03-11 09:17:41 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360529006 Suggestion presentation formula astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360529897 use your experience and maturity


]]> 2025-03-11 09:18:23 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360529897 Survey phrases examples astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360565597 1.If you have a minute and would like to, you're also welcome to leave your feedback about your experience with us today in the survey once the chat is ended.


2.It was a pleasure assisting you today!


We'd like to know your opinion on your experience with Wix Customer Care. In case you have a couple of spare minutes, we would appreciate if you could fill in the survey and tell us how we can do better! Thanks a lot in advance!


3.Thank you for chatting with me today, I am happy we were able to resolve the issue.


It would be greatly appreciated if you could leave a survey after to rate your experience today! Thanks to your feedback we grow day by day!


4.BTW, you may also fill in the survey after the chat about my service and your experience :) We just want to learn more about how you felt with us today!


5.If you have a minute, you're also welcome to leave your feedback about your experience today and my service in the survey pop-up once the chat is ended


]]> 2025-03-11 09:46:13 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360565597 When to ask fo a survey? astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360565813 -mood of the conversation is giving the vibe of survey

-issue resolved user is happy

-issue not resolves, user is okay and positive

-you got a great connection with the user no matter what was with the issue

]]> 2025-03-11 09:46:22 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360565813 Aksing for survey astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360574243 2025-03-11 09:51:36 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360574243 Transition to suggestion astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360580606 Alright, I am happy that we were able to resolve the issue with you


Let's jump in to a tip I've mentioned in the beginning!

]]> 2025-03-11 09:56:04 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360580606 Suggestion astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360580716 There is a great tool at your account that can help you to increase traffic and manage all the email correspondence from one place. You can connect your Gmail account to Wix and this will be done



]]> 2025-03-11 09:56:09 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360580716 Implementation astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360580880 Let me show you the tool /let me show you how you can access it


Let's do this together, it takes just 2 minutes, I'll guide you through

]]> 2025-03-11 09:56:14 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360580880 Suggestion roadmapping astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360581086 By the way, after we finish with the Editor issue, I'll be happy to share a little tip for your site. It is completely free and will be my pleasure

]]> 2025-03-11 09:56:26 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360581086 Step 1 astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360606534 we face only 10% of Wix customers (out of 200 mln people), and in general we are on a good level or service

]]> 2025-03-11 10:25:19 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360606534 Step 2 astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360609095 depersonalize


]]> 2025-03-11 10:26:37 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360609095 Step 3 astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360612560 users want to feel heard and make sure you grasp the concept how much it bothers them

]]> 2025-03-11 10:28:48 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360612560 Step 4 astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360613433 show that we understand + show that we feel them and the burdain behind

]]> 2025-03-11 10:29:23 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360613433 Empathy phrases examples astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360618967

  • I understand how frustrating/confusing/disappointing it can be to…, but no worries, I will do my best to help

  • No worries, I am here to help you

  • No worries, I got you covered

  • I completely understand how this makes you feel now, but I am sure we'll figure this out together

  •  I understand such issues might be frustrating at times, however I will do my best to address this.

  • I understand how important this is for you, that's why I will immediately pass it to advanced department

    • ]]>     2025-03-11 10:33:18 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360618967     When to use? astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360619482 2025-03-11 10:33:42 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360619482 after you hear the issue astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360620293 2025-03-11 10:34:13 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360620293 when they are oversharing the feelings astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360620923 2025-03-11 10:34:37 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360620923 astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360662217 traffic

    money/sales/revenue

    site copmpletion

    ]]>     2025-03-11 11:06:13 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360662217     Blog suggestion astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360770527 2025-03-11 12:22:30 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360770527 User 1 - Store astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360771976 -history of the brand

    -vision, mission, values

    -customer stories

    -DIY, recipes, ways of .... (tutorials, instructions)


    ]]>     2025-03-11 12:22:56 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360771976     User 2 - Services astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360772460 -tutorials, instruction, how to

    -brand story, why

    -meet our customers

    ]]>     2025-03-11 12:23:15 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360772460     User 3 - Yoga classes astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360772981 -benefits of participation

    -rules in the class

    -meet the team topic

    -clothes, attire

    -brand story

    -yoga routines at home

    ]]>     2025-03-11 12:23:39 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3360772981     Suggesting on not resolved cases astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3370873425 2025-03-18 08:25:50 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3370873425 astramentore https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3370893867 while we are here in chat/on call, I'd like to make our conversation more beneficial for you today. I've noticed a little tip for your site traffic, it is completely fre and will be my pleasure

    ]]>     2025-03-18 08:40:49 UTC https://padlet.com/astramentore/6cba7paovh8f9ldr/wish/3370893867