Examples:

1.     Workers frequently calling in sick

2.     Unsafe working conditions

3.     A strike over pay

4.     Lack of consultation about technological change

5.     High staff turnover

6.     Poor supervision or bullying by a manager

7.     A sudden drop in productivity

8.     Breach of promised training opportunities

9.     Formal grievances being lodged

10. Unclear job roles and expectations

Unclear job roles and expectations

Breach of training opportunities

Poor management/supervision or bullying by management

Lack of consultation about technological change

A strike over pay

High staff turnover

Drop in productivity

formal grievances

Customer feedback

Interview current sales staff

Comparison between past and present (symptoms)

Identify the time line for changes

National Manager visits to sales team

Survey

Losing productivity

Turnover (high)/Labour costs

Dispute resolution is costly

Psychological safety and loss of trust

Benefits

Opens communication

building respect and trust through negotiation

can improve management style

brings diversity of perspectives to the table\

increase motivation

Processes of inclusion to resolve conflict issues

High Productivity demand and big profits

makes conflict inherent

Identify the big picture goals

Setting up a mediation committee with all unions as members

Building trust and values into the negotiations

Dispute resolution for unions.

Fake news on causes of conflict

Work bans - not everyone is included

Company response threatens to replace staff

Think of AI answer as a "getting started option"

Academic Integrity