Training log by KWAN Wun Ling (230355840)

17/7

230355840 — 2024-11-20 01:30:23 UTC

In the morning, I follow my supervisor, Alex to attend the company training, and I am responsible for setting the camera. When I returned to the company at noon, my supervisor introduced his boss to me. After that, they introduced me to company activities and asked me to help them design different posters.

24/7

230355840 — 2024-11-20 01:34:42 UTC

I spent the whole day today designing different posters in the company. Also, I was looking for some information required by my supervisor to give him. The length of my working day varies, depending on when I finish my work.

31/7

230355840 — 2024-11-20 01:37:44 UTC

Today, my supervisor asked me to help him find information and I also help him design a speech Power Point and some posters. In addition, my superior asked me to help burn some useless customer information. I found this process very healing.

14/8

230355840 — 2024-11-20 01:40:00 UTC

Today, I continue to make different Power Point and posters based on different company activities. In addition, I finished some posters at home that I didn’t have enough time to do at the company.

28/8

230355840 — 2024-11-20 01:43:00 UTC

Today is my last day working at this company, and I successfully completed various posters. This internship was my first exposure to the field of digital marketing and my first time working in an office. The people here, including my boss and the secretary, were very nice and took good care of me. I was happiest when the person in charge praised the poster I designed for its beauty, which made me more motivated at work. I am very grateful for their help.

2/8

230355840 — 2024-11-20 01:46:42 UTC

This is another program referred by Alex. The day before, my manager Eric explained the work content to us over the phone. Each working time is from 12 noon to 7 pm. My main job is to introduce program rules to customers and explain how to redeem gift certificates. I also check customers’ receipts to see if they meet the requirements for redeeming the gift certificates. If not, I advise the customers on how to make purchases to qualify for the redemption. Then, I need to take a photo on the gifts and the receipts and fill in the form.

3/8

230355840 — 2024-11-20 01:48:20 UTC

Today, I have a partner who only works on weekends to help me. She and I have a perfect division of labour, which makes us more efficient at work.

4/8

230355840 — 2024-11-20 01:49:33 UTC

Today, I am completely familiar with the work content, and my efficiency is higher than before.

9/8

230355840 — 2024-11-20 01:50:49 UTC

On weekends, my manager Eric works with me. He is very patient and kind to his customers, which helps me learn how to interact with the customer.

10/8

230355840 — 2024-11-20 01:55:40 UTC

There are especially many customers on weekends. I feel very tired and have so much information that I have to continue uploading Google forms even when I get home.

11/8

230355840 — 2024-11-20 01:56:42 UTC

The gift certificates were distributed faster than usual today, and I helped a customer keep the gift certificate. She thanked me very much and gave me orange juice to express her gratitude.

16/8

230355840 — 2024-11-20 01:57:39 UTC

There is an extra lottery event this week and it is busier than usual.

17/8

230355840 — 2024-11-20 01:58:36 UTC

I continued the same work today. However, I made a mistake when entering the form. Instead of blaming me, my supervisor gently reminded me, which made me more determined not to make any more mistakes.

18/8

230355840 — 2024-11-20 01:59:38 UTC

Today’s gift certificates were distributed very quickly, and I started meeting many regular customers.

23/8

230355840 — 2024-11-20 02:04:09 UTC

Continue to advise customers on how to purchase and record gift certificates.

24/8

230355840 — 2024-11-20 02:04:58 UTC

Today, a helper came from another event to assist. I helped her get familiar with the work content, and she quickly adapted to the job. She shared a lot of work experience with me and gave me some Japanese chocolate to eat.

25/8

230355840 — 2024-11-20 02:05:52 UTC

As the event lasted for several weeks, more and more people came to redeem gifts. Some gifts were quickly redeemed, and we would immediately replace them with new ones. Some customers felt sad and complained to us when they found out that the gifts had been exchanged after shopping, and sometimes there were some extreme conversations.

30/8

230355840 — 2024-11-20 02:06:48 UTC

I continued to help redeem gift certificates today. They were quite popular and were all redeemed quickly.

31/8

230355840 — 2024-11-20 02:07:32 UTC

Gift vouchers were also popular today, and many people came to redeem them and asked for help in keeping their vouchers. It was busy today.

1/9

230355840 — 2024-11-20 02:12:05 UTC

There were so many people this weekend, and many people were already queuing up to redeem gift certificates before the counter opened.

7/9

230355840 — 2024-11-20 02:17:26 UTC

The event is coming to an end, and more and more people are redeeming the gift certificates. The gift certificates are also being redeemed very quickly. There are also people who are unhappy because they cannot redeem the gifts.

8/9

230355840 — 2024-11-20 02:18:48 UTC

Today is the last day of my internship, and I continued to redeem gift certificates and collect raffle tickets. I feel I have benefited a lot from this experience. As I gradually became familiar with the work content, I became clearer and more confident when explaining the activities to my clients.

When it comes to serving guests, there are sometimes difficulties. For instance, guests’ attitudes can become negative when they cannot redeem the gift certificates they want. I have learned how to adjust my mentality to face this situation.

There are also customers who chat with me when I am not busy, and I learn about different activities in the mall from them. Therefore, this internship experience has made me grow a lot.