2.       DANIA AFRINA BINTI HAZIMI

3.       HAN HANNAH JAE SUNG HAN

a.       Age

Sensitivity and cognitive changes that impose limits on communication, these limitations reach their most extreme when it comes to communicating between younger adult and older adults.

b.       Emotion

Communication and emotion are closely linked. Emotions experienced while communicating with others can affect one’s message both verbally and nonverbally. Emotional awareness, or the ability to understand feelings, will help someone succeed when communicating with other people. If they are emotionally aware, they will communicate better. 

You can improve your emotional awareness by focusing on these five skills:

·         Consider other people’s feelings.

·         Consider your own feelings.

·         Have empathy.

·         Operate on trust.

·         Recognize misunderstandings.

c.       Biased

Being biased can affect people’s lives. They can influence actions and decisions such as how we interact with an individual or a particular group. On the other hand, if the person is biased against anything, then the person is highly probable to think negatively of every aspect of that thing, hence the person leans negatively towards that thing. 

For example, one common bias is that women are weak despite many being very strong. Another is that blacks are dishonest when most aren’t. The least, that obese people are lazy when their weight may be due to any of a range of factors, including disease.

a) Improves workers productivity

Effective communication allows employees to get clear and definite instructions, which then enables them to act according to what is expected of them. Improvement in accountability then increases productivity in the workplace. If there is no accountability within an organization, no one will feel compelled to improve.

b) Can increase job satisfaction 

Employees feel empowered if they are able to have upward communication. This type of communication is when information flows upward in an organization and usually consists of feedback. If bosses or managers are able to listen to employees and respond, this leads to an increase in employee job satisfaction.

c) Can also have a positive effect on absenteeism and turnover rates

Communication is important for the employees as it is necessary for the workers to feel they are receiving truthful and updated information from their superiors. Studies have shown that companies with excellent communication are able to retain their surviving employees even after a layoff (a temporary or permanent discharge of a worker or workers)

a) Workplace communication can lead to the ‘snowball effect’ in worker actions

For example, many times when employees quit, there is a snowball effect where additional employees also quit. This usually occurs due to employees who communicate freely with each other over workplace concerns. Companies can avoid this issue if they are sensitive to worker complaints and issues.

b) Can lead to worker burn-out or information overload

For example, of workers experienced significant stress and poor health due to the volume of information they’re required to process and a feeling of time pressure as senders require direct responses.

·       At a young age, Aidan was assigned as a supervisor and leader as well. He also possessed an extraordinary education background.

·        For example, people are much more likely to be drawn to you if you can maintain a positive attitude. A positive attitude also translates into improved self-confidence.

·        Listening skills, When working in a group, it's important to keep an open mind, so Aidan recognized his team members may see things from another perspective and hear them out.

·        Aidan use a Strong communication skill which reduce miscommunications and potential strife stemming from misunderstandings with their organization.

·        Aidan foster an effective communication which is critical to becoming an effective communicator in any organization. He also builds relationships with colleagues and sharing knowledge, information, and the development.

·        Aidan should develop training programs and meetings aimed at facilitating two-way communication with his experienced workers. Such meetings and programs will allow Aidin to supervise the implementation of new technologies and systems in the manufacturing processes, while also allowing the experienced workers to give him feedback.

·        Aidan should do effective negotiations that is, where you are seeking a win–win outcome, rather than win–lose will pave the way to mutual respect, trust and lasting interpersonal relations. Only by looking for a solution that works for both parties, rather than seeking to win at all costs, can you establish a good relationship that will enable you to work together repeatedly.

·        In a nutshell, he should possessed all the skills we mentioned earlier in order to become a  great leader and supervisor taking time to think about conversations and interpersonal interactions will enable Aidan to learn and continue to develop.

 

As Rizal’s CFO, I will explain the importance of communication to him first. Rizal is an employee who does not understand why communication is important. Because of that, he is less likely to give an honest effort of improving his communication. As a CFO, I will tell Rizal that communication helps ideas spread throughout the work environment, brings problems to the forefront, lessens tension in the workplace and can result in friendships with co-workers. I will explain to Rizal that good communication reduces misunderstandings, which in turns reduces problems with work produced. If Rizal insisted to keep his way of communicating, I will send a confusing email to him and when we meet later, I will ask what he thought about it.

·         Rizal is a poor communicator and seems to have alienated quite a few of his peers and employees.

·         Rizal is often aloof and distant, and his usual way of motivating performance is to simply dictate what will be done and expect compliance with his orders.

·         Rizal has good ideas but has little ability to present them well and act as part of the team.

·         Find one good trait in every co-worker - Not all of us like every single person we work with including Rizal but he can’t let his personal preference get in the way of peak performance. If a colleague’s personality clashes completely with his, the best way to handle the situation is by finding at least one good trait in that person preferably something professional.

·         Practice active listening – one of Rizal’s problems is he simply dictate what will be done and expect compliance with his orders. He has to practice active listening to improve his interpersonal skills. Rizal can do this by maintaining eye contact with the speaker, nodding his head, and repeating what his colleagues says in his own words. The speaker will feel respected and Rizal are likely to be able to recall the conversation more easily afterwards.

·         Create teamwork recognition programs - Rizal is often aloof and distant. The solution is Rizal’s CFO need to create teamwork recognition programs. Successful cooperation is rewarded, which encourages people to collaborate more frequently. Recognizing workers for things like reflecting corporate core values or making progress on significant company projects is a fantastic way to keep the momentum going for long-term growth.

·         Make communication a two-way street - Rizal is a poor communicator. The solution is to make communication a two-way street. Teamwork is only effective when team members feel comfortable speaking honestly, sharing ideas without fear of being shot down, making suggestions, and expressing their thoughts. Rizal can utilise a corporate communication platform that archives talk, ensuring that nothing important is lost in the process.

·         Measure Rizal's communication continuously - It is also, relying on annual reviews to measure employee engagement is a weak strategy and will not determine whether communication involves employees. To engage this workforce, organizations need to continue to innovate and create engaging communications.

·         Confirm and clarify - Like any important message, follow-up messages should confirm what you are communicating. Additionally, this is also an opportunity to ask for more details if needed. These messages clear up misunderstandings, which prevent future headaches.

·         Invite critiques and ideas - Let the colleagues know it is fine to express their ideas and feelings when necessary. Use examples to help the employee better understand. For example, suppose the employee has a way to decrease the time it takes to complete a certain task. The employee should relay that information to a supervisor or manager and talk about it further.

·         Discuss word choices – The CFO should tell Rizal that communication is more effective when words are chosen carefully. Tell him he should be direct with co-workers and managers when communicating but not overly blunt.

In conclusion, communication is essential for everyone in a company. Communication offers employees and managers alike the opportunity to express concerns and ideas in the workplace. An employee who lacks communication skills can become frustrated with co-workers, workplace rules and managers because his ideas and concerns are not heard.