Shopee also leverages AI shopping assistants and smarter recommendation algorithms to provide personalized suggestions, respond to feedback, and ensure better product visibility. These innovations highlight how AI is reshaping workflows, enhancing user experience, and driving efficiency.

• Digital literacy is essential: Students must be able to interpret, produce, and critique digital media such as visuals and videos, understanding how they shape perception.

• AI literacy is critical: Students need to understand what AI can do, how to prompt and collaborate with it, and when to verify or refine its outputs.

• Creativity as a differentiator: With AI automating routine tasks, human originality and judgment remain key skills that schools must nurture.

• Assignments with reflection: Students can use AI tools in their work but should also evaluate AI-generated outputs, reflecting on strengths, weaknesses, and improvements.

• Teacher upskilling: Educators themselves need to continually learn new AI tools, digital media creation techniques, and stay updated on emerging trends to guide students effectively.

In short, Shopee’s innovations show us that automation frees space for higher-order thinking and creativity. In the classroom, this means preparing students not only to use AI tools, but also to critique, improve, and innovate beyond them.

Use AI in virtual consultation and home-based monitoring (e.g. Jaundice) and rehabilitation, Extended Reality to aid surgeons in operation (e.g. drill trajectory) and productivity tools (e.g. use Note Buddy to transcribe clinical notes, train chatbot to analyse data).

These innovation help save time for patients and staff and re-focused human effort to more important areas, reduce mundane, repetitive operation and human-error thus improving efficiency.

• For Sellers: AI makes marketing tools accessible by providing small-scale sellers access to image and video production capabilities, levelling the playing field and enhancing marketing effectiveness.

• For Consumers: AI personalises the shopping experience through trend analysis, tailored product recommendations, customised interfaces, and intelligent chatbot assistance.

• For Staff: Employees require exposure to various AI tools to enhance their work effectiveness—focusing on practical usage rather than coding skills to maximise productivity across departments.

• Overall Impact: This comprehensive approach creates a more accessible ecosystem where sellers gain professional marketing tools, consumers receive personalised experiences, and staff leverage AI capabilities to improve operational efficiency.

1) Communication skills: not only in the languages we already know but also digital language, in order to command AI to work in the way we intended

2) Critical thinking, Innovation and Creativity: able to identify gaps and think of ways to improve work processes and make life better for all

3) Embrace changes and be quick to adapt

Spoke to the intern on her take on working at Shopee. She highlighted the following.

• Work Environment: Fast-paced culture with steep learning curves that can be challenging for first-time interns without prior work experience.

• Experience Advantage: Multiple internship experiences (like the intern's 5th stint post-JC) provide valuable preparation for adapting to demanding environments.

• Skillsets: Soft skills, particularly collaboration abilities, outweigh technical competencies. Adopting the right attitude is also important, such as intrinsic drive, are the most critical attributes for thriving in such dynamic workplace.