Passengers will be updated every 30 minutes.

2. Inform catering service to prepare another set of food if unavailable, order from hotels with contracts made beforehand

3. Inform the pilot about the problem to extend FDP; Inform the GHA that the 5 tons of Perishables have to be removed and moved back to the cold storage.

4.Prepare the hotel, accommodations and transport in case the delay takes longer. Prepare an overnight kit for both genders. Figure out which passengers need their bags(Medication etc.) 

Prepare to help PRMs to move to hotel

5.Check crew availability; SPARE CREW AVAILABLE, Nearest is 2 Hours away. Alert them on standby that they are required.

6.Call up Abracadabra station and inform them that their passengers 2 Biz and 50 Economy will not be able to make the connecting flight. Look into possible ways (IF there are empty spaces on board the next aircraft on the next day shift them onto that flight), (If not they have to find another way to get the passengers out as soon as possible)  that they can be shifted onto the next fastest possible flight out. These passengers have to be informed that they will not be able to make the connecting flight.

7. Check with the maintainance and engineering team every 30min and ask for an update whenever it is possible. IF it is able to get spare parts, ask for the spare parts to be delivered to the airport.

LAST FLIGHT & ONLY FLIGHTAA 

12HRS FLIGHT TIME 

ACTION ITEMS: 

(business class passengers will be guided to VIP lounge, and economy class passengers we will let them roam around the airport) 

 

Perishable Cargo 

 

 

Make a call to the 2 business customers and the 50 economy customer’s connecting flight’s station manager (abracadabra) and make arrangements for them to board the next connecting flight for their initial destination. However, if there are no flights we will try to make arrangements for a stay and board them on the next connecting flight.  

 

 

 

 

 

 

 

ANNOUNCEMENT: 

2. Contact Airport Duty Manager for the meal vouchers as  well as our own staff for our own lounge to accommodate delayed passengers.

3. Contact our Hotel and Amenities for standby of arrival of hotel guests. 

4. Contact Airport for provision of wheelchairs due to extended delay. 

5. Contact the engineer department, after determining the problem of the hydraulic leak how long can the fault be fixed and ask for the timing to determine if it is within an acceptable timeframe. Check with the maintenance and engineering team to make sure that spare parts are available at XYZ station so that the problem can be rectified as soon as possible or if a possible spare part might be needed to be flew in.

6. Contact ABC Station Manager to standby for rebooking of passengers with connecting flights. (2 Biz and 50 Economy)
 
7. Contact for the backup crew at the nearby station to come over (arrive by 2130hrs latest) 

8.Contact ground handling agent to put 5 tonnes of perishables into cold storage area in the airport and leave the general cargo in the plane as there are no spare aircraft. Make sure ground handling. Extra security measures would also be put in in the event a flight is delayed further and cargo/bags needs to be secured.
9. Standby OCC for a new flight plan to be established.

announce that there is delay 

“Good evening , passengers of flight XY786 to Abracadabra, due to technical issue, detected, there would be a slight delay and the estimated departure time is rescheduled to 2100 hrs. We are sorry for the inconvenience. Thank you for your patience. Should any passenger require further assistance, please approach our airline staff” 

Flight time – 12 hours 

Passengers:  

12 business (2 business class connecting flight) - put business class passengers in business class lounge with refreshments served 

275 economy (50 has connecting flight) - bring economy class passengers to holding area 

make arrangements (hotel and transport) in case if aircraft is grounded

Cargo - leave cargo in aircraft 

Perishables - arrange with ground handler to bring food back to cold storage

Crew- 
Crew FTL = 16 hours 
Spare crew is at a nearby station at least 2 hours away 

Connecting Flight – inform ABC of delay, to make arrangements to put them on next connecting flight. Ensure abc ground handling take over the responsbility 

 

 

2015 troubleshoot done 

2100 etd 

0645 by right supposed to arrive  

0745 connecting passengers flight  

0900 arrive aft new flight  

Estimated Time of Departure (PETD) : 2100hr 

 

GROUNDED 

Baggages and cargos  

Prepare baggage handlers on standby if there is a case where the aircraft need to be grounded, the baggage can be taken out as as soon as possible. 

Passengers:  

12 business (2 business class connecting flight) - 

275 economy (50 has connecting flight) - 

Passengers to have accommodation at nearest hotel since it arrangments is already made (accommodation and transport). During waiting time, distribute inflight catering to passengers. 

 

Cargo - leave cargo in aircraft 

Perishables - arrange with ground handler to bring food back to refrigerate 

Connecting Flight – inform ABC of delay, to make arrangements to put them on next connecting flight. Ensure abc ground handling take over the responsbility 

In-flight catering:   

Inform Catering department that aircraft  have been grounded and food that have been ordered to  be served to passengers before leaving for their accommodation.