Matric number : 280950

Programme : Bachelor of Hospitality Management with Honours

Name of the organization : EDC Hotel & Resorts

Practicum period : 01/04/2024 - 30/09/2024

Report supervisor : Norhafizi Bin Nordin

Future planning after the completion of my Degree : After the completion of my Degree, I will immediately continue to do masters studies. I will do my masters as a full time postgraduate student. After the completion of my masters, I will apply for lecturer position at polytechnic or at Community College.

1/4/2024 (Monday) (9.00am -3.00pm)

• My first day of practicum at the EDC HOTEL & RESORTS started on 1st April 2024. I reported duty at 9.00am. On the first day, the Operation Manager of EDC HOTEL & RESORTS, Mr. Ahmad Fauzi Bin Zainal Abidin conducted a briefing session for the practicum students who will be working at the hotel.

• Including me there are 3 of us who have been joined as practicum students at the EDC Hotel & Resorts. Mr. Fauzi started his briefing by welcoming three of us to EDC Hotel & Resorts. Then, he continued to give a brief description about the EDC Hotel & Resorts.

• After the description about the hotel, Mr. Fauzi asked three of us to introduce ourselves. After the introduction session finished, Mr. Fauzi gave a paper which contains of the names of the departments and the working period in each of the departments. Each of us have been assigned in different department and we have to work in each department for one month. Food and beverage, kitchen, front desk, housekeeping, accounting, sales and marketing are the departments where I should work during the 6 months period of my practicum at EDC Hotel & Resorts.

• The first department which I have been assigned to work is Food and Beverage Department. I have to work in the Food and Beverage department for the whole month of April. Then, the next month, I will be shifted to another new department. I was introduced to Mr. Roni and he is the Food and Beverage Executive Officer who is in charged of the Food and Beverage department of EDC Hotel & Resorts.

• Mr. Roni explained me about the job description of Food and Beverage department of EDC Hotel & Resorts.

• My first day of work finished at 3.00pm and Mr. Roni asked me to come to work at 3.00pm which is afternoon shift because food and beverage department operates on afternoon shift during the Ramadan month.

  
  

  2/4/2024 (Tuesday) (3.00pm - 11.00pm)

• My second day work started at 3.00 pm. After I reached the hotel, the front office worker explained me about the punch card process which is used by the EDC Hotel to take the attendance of the employees to the work. A brand new card was prepared for me and the front office worker taught me how to do the punch card process. Basically, there is a box placed in the room which is located near to the front office area. So, there are three pair of buttons available in that box, including in and out for the morning shift workers, in and out for the afternoon shift workers, finally, in and out for the workers who are doing their OT which is known as overtime. The process of the punch card system is very simple. I have to press the in button under the afternoon shift section. After pressing the button, I have to insert my attendance card into the box. Then, it will automatically punched my attendance. The date and time of my check in and check out of the work will be recorded in my attendance card.

• After the punch card process, I went to the hotel's restaurant. Mr. Roni started the day with a quick briefing about the tasks of the day.

• EDC Hotels & Resorts are organizing the Ramadan buffet for the whole Ramadan month. The unit HEA of UUM conducted a breaking fast ceremony at the banquet hall of EDC Hotel & Resorts.

• After all the workers have reached EDC's restaurant, there will be a short briefing session which have been conducted by the Food and Beverage Executive officer, Mr. Roni. During the briefing session, Mr. Roni explained about today's event and Mr. Roni also explained some important tasks which should be conducted during the event today.

• I was assigned to work as a waiter for that event which was held at the banquet hall of ED Hotel & Resorts.

• I worked as a waiter for that event. Before the event start I was involved in arranging the utensils, tables and chairs for the event.

• During the event I checked the amount of foods at the buffet and if the foods are reducing my job is to inform the kitchen department to refill the food items.

• As a waiter I also have cleaned the guest's plates after they are finished with their meal.

• After the event I was assigned to arrange the table and chairs for tomorrow's event. After preparing for tomorrow's event, AT 11.00pm, my work finished.

3/4/2024 (Wednesday) (3.00pm - 11.00pm)

• Today I worked at the banquet hall. There was a breaking fast event for the staffs of School of Business, (SOB) and the post graduate international students. Same as yesterday I worked as a waiter for that event.

• Same as yesterday I checked the food items and informed the kitchen staffs regarding the food items which are reducing.

• After the guests are done with their meal, as a waiter I have to take their plates and I should separate the plates by its category such as dinner plates, baby plates, dessert plates. After I have separated the plates, the kitchen team especially the stewards collected all the utensils to be washed at the kitchen.

  
  

4/4/2024 (Thursday) (3.00pm - 11.00pm)

• Today I was assigned to work as a waiter at the restaurant of EDC Hotels & Resorts.

• Today Breaking fast event was organized and foods were served in a buffet system.

• I have stand at the entrance of the restaurant to welcome all the guests and after the payment for the meal is done at the counter, I guided the guests to the tables according to their bookings.

  
  

5/4/2024 (Friday) (Off Day)

• The management of EDC Hotel & Resorts provides weekly one day off to their workers.

• Friday is my off day.

• Based on the other worker's off day in a week, Friday was given as my weekly off day by the food and beverage executive officer Mr. Roni.

  
  

6/4/2024 (Saturday) (3.00pm - 11.00pm)

• Today I was assigned to work at the restaurant of EDC Hotel & Resorts.

• Firstly, I was assigned to prepare all the utensils which will be used for the buffet.

• Then, I have also checked the quantity of the food items and if the foods are reducing, i have to inform to the kitchen department in order to refill the food items.

  
  

  7/4/2024 (Sunday) (3.00pm - 11.00pm)

• Today was the last day of the Ramadan buffet which has been EDC Hotel & Resorts during the Ramadan month.

• I had a good opportunity to communicate with the guests during my work as a waiter. After the event I have cleared all the plates and other utensils from the guests tables.

  
  

8/4/2024 (Monday) (9.00am - 5.00pm)

• Since the "Hari Raya" festival is in next two days, all the workers in the food and beverage department have taken a long leave until Friday.

• The operational Manager, Mr. Ahmad Fauzi assigned me to work at the housekeeping department for three days until Thursday during the "Hari Raya" festival leave.

• I have shifted to the morning shift in order to work at the housekeeping department.

• My work at the housekeeping department starts by cleaning up the vacant rooms at the 4th floor.

• The housekeeping process of the rooms starts with cleaning of the toilet. I cleaned the toilet bowl, then I cleaned up the trashes inside the dustbin which is placed in the toilet.

• I used some detergents during the cleaning process of the toilet rooms, so that the toilet bowl is cleaned well.

• After the cleaning process at the toilet, I continue to do the bed. Firstly, I changed the bedsheets. Totally, there are three layers of bedsheet. Then, I the changed pillow case .

• If the guest have used the towel, I should keep a new towel in the room.

• Then, I cleaned up the trash bin inside the room.

• After that I have swept the floor and done mopping.

• Then, I checked at the table, if the bottles are finished, I should add two new bottles at the table.

• Then, I also have checked sugars, Nescafe packets and the tea packets. I have to add four sugar packets, two Nescafe packets and two tea packets.

  
  

  9/4/2024 (Tuesday) (8.00am - 4.00pm)

• Today I assigned to do housekeeping work at the second floor.

• After I reached to work, I have to get the report list of rooms that should be cleaned.

• After getting the report from the front office desk, I immediately gave the report to the senior housekeeping worker and together with the senior housekeeping worker, I have started to do the housekeeping process of the rooms.

• Firstly, I gave some tissues, garbage bags and bottles to the guests who are still occupying the rooms.

• After that I have started to do housekeeping works based on the report list.

• I did the housekeeping works at the rooms which have been checked out by the guests.

  
  

  10/4/2024 (Wednesday) (Public Holiday)

• Public Holiday for Hari Raya Aidilfitri

  
  

  11/4/2024 (Thursday) (8.00am - 4.00pm)

• Today I did my housekeeping working at fourth floor.

  
  

  12/4/2024 (Friday) (8.00am - 4.00pm)

• Today I did the housekeeping works at the second and third floors.

• Since there are only few rooms that need to be cleaned, I was assigned to do the cleaning of public area.

• I was assigned to vacuum the lobby area.

• I also have vacuumed the lifts which are located near to the lobby area.

• Then, I did some sweeping work at the outside area of the hotel.

  
  

  13/4/2024 (Saturday) (10.00am - 6.00pm)

• Today there was a wedding reception ceremony at the banquet hall of EDC Hotel & Resorts.

• For this wedding reception, I was assigned to work as a waiter as usual.

• The wedding reception starts at 12.00pm and the total expected number of guests for the wedding reception is around 500 people and above.

• It was a very challenging task for me to work as a waiter for a big event like this.

• Before the event, I was assigned to set the utensils on the VIP tables, especially for the bride and groom table.

• It was a very tiring day for me because I was standing continually for almost five hours.

14/4/2024 (Sunday) (8.00am - 4.00pm)

• Today I went back to the food and beverage department to continue my work there.

• Today I was assigned to work at the EDC Hotel's restaurant.

• I worked as a waiter for the breakfast which have been served to the guests of the EDC Hotel & Resorts.

• The guests who wants to have their breakfast at the restaurant should buy the coupon at the front office and with that coupon they can have their breakfast at the EDC Hotel's restaurant.

• I was assigned to check whether all the food items are already arranged at the buffet table.

• Then, I also have been assigned to inform the kitchen department if the foods are started to reducing.

  
  

  
  

• Today I was assigned to work at the restaurant.

• After I checked in for my work, I arranged all the needed utensils for the buffet for today's breakfast.

• The breakfast which is offered by the EDC Hotel is only for the hotel guests and the guests have to pay separately for their breakfast.

• As usual I was assigned as a waiter for the breakfast.

  
  

16/4/2024 (Tuesday) (7.00am - 3.00pm)

• As usual worked at the restaurant as the waiter at the restaurant.

• After the breakfast I did some other works such as cleaning up the restaurant, separating the utensils and arranging it properly in the store room.

• Separating of the utensils is a very challenging work actually because there are various types of utensils which are used during the buffets.

• Among the utensils or cutleries which are normally used during the buffet are dinner plate, baby plate, dessert plate, goblet, soup bowl, tea spoon, dinner spoon, cup and saucer.

  
  

17/4/2024 (Wednesday) (7.00am - 3.00pm)

• Due to the service of air conditioner at the restaurant, the breakfast have been shifted to the banquet hall of the hotel.

• As usual I was assigned as a waiter for the breakfast.

  
  

18/4/2024 (Thursday) (12.00pm - 8.00pm)

• Today I was assigned to afternoon shift.

• Firstly, I worked as a waiter for a lunch buffet which was prepared for all the lecturers of UUM who attended a seminar at the EDC Hotels & Resorts.

• After lunch buffet, I was assigned to work for an event which is conducted at the banquet hall of the EDC Hotel & Resorts.

  
  

19/4/2024 (Friday) (7.00am - 3.00pm)

• Today I was assigned to work as a waiter for the breakfast.

• After all the dishes are prepared to be served, I took all the dishes to the buffet area to be serve to the guests.

• I was also assigned to take care of the buffet during the breakfast.

• I was assigned to refill the dishes in the buffet.

• After the breakfast have finished, I was assigned to collect all the plates and cups which have been used by the guests and I also rearranged all the items for the lunch.

  
  

20/4/2024 (Saturday) (9.00am - 5.00pm)

• Today I was assigned for morning shift.

• After came to the restaurant, Mr. Roni asked me to take the daily report file from his office.

• The daily report file contains all the information regarding the events which will be organized at the EDC Hotel & Resorts.

• Seminars, meetings, wedding receptions and various types of events are frequently organized at the EDC Hotel & Resorts.

• Major information of the events will be included inside the report file.

• Information which are usually included in the report file are :-

-Date, day and time of the event.

-Number of guests.

-The seating arrangement for the event such as classroom set up, u shaped table set up, boardroom set up and many more.

-Menu of the event.

-Itinerary of the event.

21/4/2024 (Sunday) (7.00am - 3.00pm)

• Today I was assigned to set up the meeting room for a seminar.

• I was guided by two of my senior workers during the room set up.

• Firstly, I arranged round tables and chairs.

• Totally there are five round tables and ten chairs were arranged for each round tables.

• I also put mineral water bottles on the round table for each person.

• After putting mineral water bottles, I put stationary items on the round tables for each of the guests.

• Pencil, pen and a piece of paper are the stationary items which have been put on the round table.

• As usual I was assigned to work as a waiter today for the breakfast buffet.

• After I came in for the work I checked the daily report to know about some important information regarding the breakfast buffet of the day.

• Information such as number of guests, room number of the guests and the breakfast menu are included in the daily report.

• After the breakfast buffet, I cleared all the utensils and clean the tables and the buffet area.

• After the breakfast buffet is over, I added the utensils which have been reducing. For example, if the number of baby plates have been reduced, I have to added in more baby plates.

• I arranged the utensils which are needed for the lunch buffet.

  
  

23/4/2024 (Tuesday) (7.00am - 3.00pm)

• Today I was assigned to work as the waiter as usual for the breakfast buffet.

• Then, I continued to work as a waiter for the lunch buffet.

  
  

24/4/2024 (Wednesday) (7.00am - 3.00pm)

• Firstly, I prepared all the utensils and cutleries which will be used for the breakfast buffet.

• I checked all the food items which will be served during the breakfast buffet.

• I prepared name tags for each food item which have been served at the breakfast buffet.

• During the breakfast buffet, if some of the food items have been reduced, I informed the kitchen department to refill each of the food item.

• After the breakfast buffet finished, as usual I cleaned the buffet area and at the same time, I also cleaned the tables of the guests.

• I was assigned to work as a waiter for the lunch buffet which have been conducted at 12.00pm.

  
  

25/4/2024 (Thursday) (7.00am - 3.00pm)

• I prepared all the needed things which will be used for an event which will be conducted on tomorrow, Friday, 26th April.

• I have been assigned to set up the cutleries on the guest's table.

• Cutleries such as dinner spoons, dinner forks, dinner plates and glasses, have been used for the set up of the tables.

• Other than cutleries, tissue and water bottles have been put on the tables.

  
  

26/4/2024 (Friday) (3.00pm - 11.00pm)

• Today I was assigned to work as a waiter for an event.

• The event was organized by the SUKSIS UUM.

• The event is more like a dinner party.

• Before the event starts, I have prepared all the utensils and cutleries which are needed for the event.

• During the dinner party, as a waiter I checked the buffet area and if there are any food items which have started to reducing means, I immediately went to the kitchen area and informed the chef.

• After the guests are finished with their meal, I take the plates and other cutleries from the tables.

• After collecting the cutleries from the guests, I have to put it and the back side of the hall which is called as preparation room. There I have separate each of the cutleries based on its variety.

•   For example, I have to arranged the dinner plates all one side, baby plates all another side and same goes to other cutleries also. I have to separate them according to the variety of the cutleries.

• After the event ends, I have to clean the banquet hall.

  
  

27/4/2024 (Saturday) (7.00am - 3.00pm)

• Today I was assigned to set up the banquet hall.

• I was assigned to bring some tables and chairs to set up the banquet hall for a dinner party.

• After setting up the tables and chairs, I started to set up the utensils on the tables.

• Utensils such as spoons, forks and goblets have been arranged properly on the tables.

  
  

28/4/2024 (Sunday) (10.00am - 6.00pm)

• Today I was assigned to set up a meeting room.

• The set up is based on a classroom set up.

• I used long tables and chairs for the classroom set up.

• I arranged three chairs for each table.

• After I have finished with the meeting room set up, I was assigned as a waiter for a lunch buffet.

  
  

  
  

• After I checked in to the work I prepared all the utensils and cutleries which are needed for the lunch buffet.

• As usual I was assigned to work as a waiter for the lunch buffet.

• After the lunch buffet ends I cleared all the cutleries and utensils. I also cleaned the buffet area and the tables.

• After the lunch buffet ends, I was assigned to work as waiter for a tea break.

30/4/2024 (Tuesday) (3.00pm - 11.00pm)

• Today I was assigned to work as a waiter for an event. It is a dinner party.

• Before the event starts, I helped my collogues to set up the hall.

• I was assigned to arrange the cutleries on the table. I have arranged cutleries such as dinner spoons, dinner forks, dessert spoons, dessert forks, goblets and coffee cups.

• After arranging the cutleries on the tables, I continue to put water bottles too on each table.

• For this event, foods were served through dorms. Therefore, I was assigned to serve three tables.

• After the guests have finished their meal I collected their plates and other cutleries.

• After the event finished I cleaned each table and cleaned the hall.

• After cleaning, I was assigned to change the setting of the table for the next event which is on 2nd May.

  
  

  MAY

  1/5/2024 (Wednesday) (Public Holiday)

• Today is public holiday because it is Labour day today.

2/5/2024 (Thursday) (11.00am - 7.00pm)

• According to the working schedule, I should have been moved to the housekeeping department from 2nd May onwards but due to many events during first week of May, I was instructed by the Operation Manager, Mr. Fauzi, to continue working in the Food and Beverage department. Therefore, I should continue to work in the F & B department until 6th May.

• After I checked in to the work, I was instructed to arrange the things and utensils which has been used for the event on 30th April.

• I arranged all the domes in the rack.

• Then, I cleaned the banquet hall and threw away all the rubbishes.

• Then, I was assigned to do the preparations for the event which will be conducted at 3.00pm.

• I did the set up for the each table of the guests.

• I arranged the cutleries on the tables.

• After all the preparations and arrangements for the event are over, the event starts at 3.00pm.

• As usual I was assigned to work as a waiter for the event.

• During the meal time, I took all the plates of the guests and threw the waste items into the dustbin and I separated all the cutleries and utensils according to its types.

• After the event was over, I cleaned the banquet hall and rearranged all the utensils and cutleries back to the place where it were taken.

  
  

  3/5/2024 (Friday) (3.00pm - 11.00pm)

• The management of EDC Hotel & Resorts organized a tea party to celebrate the Raya Festival for the all the workers of EDC Hotel & Resorts.

• I was assigned to work as a waiter for this event.

4/5/2024 (Saturday) (3.00pm - 11.00pm)

• Today I was assigned to work at the restaurant "Mayang Sari".

• I worked as a waiter at the restaurant "Mayang Sari" but it was a very new experience for me.

• As a waiter I was assigned to take orders from the customers.

• I showed the menu card to the customers. After referring the menu card, customers placed their orders.

• After taking note all of their orders I immediately went to the counter to inform about the orders of the customers.

• After the dishes are prepared, I took all the dishes from the kitchen and served it to the customers.

• After the customers finished their meals, I cleared the plates and glasses from the tables and brought it to the clearing area.

5/5/2024 (Sunday) (7.00am - 3.00pm)

• Today I was assigned to work at the morning shift.

• As usual I worked as a waiter for the breakfast buffet.

• I cleared the plates, spoons, forks and glasses of the guests after they are finished with their meal.

• After the breakfast ends, I cleaned the buffet area and each tables.

• After the breakfast buffet finished I continued to work at the banquet hall.

• I was assigned to do the preparation work for the event which will be conducted on tomorrow.

• I did the setting up of the tables.

• Then, I arranged all the important things and cutleries which are needed for the event.

  
  

  
  

• Today is my last day in the food and beverage department. Tomorrow onwards I will be working in the housekeeping department.

• I was assigned to work as a waiter for the breakfast buffet.

• After the breakfast buffet, I was assigned to work as a waiter for an event at the banquet hall.

• After the guests have finished their meal I cleared the plates and other cutleries from the tables.

• After the event finished I was assigned to clean up the banquet hall.

• After the event finished I was assigned to the preparation for tomorrow's event which will be conducted at the banquet hall.

• I rearranged back the table set up according to tomorrow's event.

• A workshop will be organized tomorrow at the banquet hall. Therefore, I was instructed to do the set up of the tables and chairs which is suitable for a workshop session.

• After the all the preparations are done, I was assigned to arrange cutleries on the tables.

  
  

7/5/2024 (Tuesday) (3.00pm - 11.00pm)

• Today was my first day in the housekeeping department.

• Today I was assigned to do the public area works.

• Firstly, I was assigned to clean the toilets which were located at the public area of the hotel.

• After cleaning of the toilets I was assigned to clean up the leaves and flowers which was located at the public area of EDC Hotel & Resorts.

• I was assigned to do mopping of the stairs from the 5th floor until the ground floor.

• After the mopping of the stairs finished, I continued my work by vacuuming the meeting rooms of the hotel.

  
  

  8/5/2024 (Wednesday) (3.00pm - 11.00pm)

• I was assigned to clean the toilets which were located at the basement.

• After the cleaning of the toilets at the basements, I continued my work by doing sweeping and mopping works at the restaurant.

• After that, I was assigned to vacuum cleaning at the banquet hall of the hotel.

• After the vacuuming works at the banquet hall ended, I was assigned to clean the toilets at the ground floor.

• Then, I also did sweeping and mopping work at "Mayang Sari" restaurant.

  
  

9/5/2024 (Thursday) (3.00pm - 11.00pm)

• Today I was assigned to continue the housekeeping work at the public area of the hotel.

• As usual I was assigned to clean the ground floor and basement toilets.

• I cleaned the basement by sweeping and mopping the floor of the basement.

• After that, I did vacuum cleaning at the meeting rooms.

• I cleaned all the meeting rooms and cleared the rubbish in the meeting rooms.

• The meeting rooms of the EDC Hotel & Resorts known as "Alamanda", "Angsana", "Santalia" and "Ruppelia".

• After the cleaning of the meeting rooms I continued to clean the prayer hall.

• I swept and mopped the prayer hall.

• I also cleaned up the stairs which was located near to the prayer hall.

• I cleaned up the "Mayang Sari" restaurant.

• I also cleaned the toilets which were located near to "Mayang Sari".

10/5/2024 (Friday) (Off day)

• Every Friday is my off day.

11/5/2024 (Saturday) (3.00pm - 11.00pm)

• Today I was assigned to work at the public area as usual.

• I started the day through cleaning of the lobby.

• I used vacuum cleaner to clean the lobby.

• After cleaning of the lobby, I was assigned to clean the floors which were located at the entrance of the hotel.

• Then, I continued to clean the toilets which are located at the ground floor.

• After the cleaning of the toilets at the ground floor, I was assigned to do sweeping and mopping of the basement including the toilets, "surau" and the cafeteria which was located at the basement.

• I also swept and mopped the "Mayang Sari" restaurant.

12/5/2024 (Sunday) (3.00pm - 11.00pm)

• Today I was assigned to clean the basement.

• I was assigned to clean all the meeting rooms.

• I swept and vacuumed all the meeting rooms.

• I was assigned to clean the toilets which were located at the basement.

• I also swept and mopped the floors of the basement.

• I also cleaned the cafeteria which was located at the basement.

• Then, I cleaned the stairs and corridors from 5th floor until the ground floor.

• Today I started my work with cleaning of the public area of the hotel.

• I was assigned to clean the banquet hall.

• I swept and vacuumed the entire banquet hall.

• I was also assigned to clean the toilets at the ground floor and at the basement.

• I took bottles from the basements and brought it to the pantry of each floor.

  
  

14/5/2024 (Tuesday) (3.00pm - 11.00pm)

• Today I was assigned to clean the toilets of the ground floors.

• I also cleaned the chairs which were located at the public area of the hotel

• I took all the unclean towels, bedsheets and other hotel rooms cloths and send it for the laundry.

• There is no any laundry service at the EDC Hotel & Resorts, so I went collected all the laundry stuffs to the outside area of the hotel where a van will come and collects all the laundry items for the washing and drying process.

15/5/2024 (Wednesday) (7.00am - 3.00pm)

• Today I was assigned to do morning shift. Therefore, I went for the work at 7.00am.

• I started the day with cleaning of the restaurant "Mayang Sari" .

• I swept the outside area of the restaurant "Mayang Sari".

• Then, I was assigned to collect the rubbish from the office.

• I also cleaned the office's toilets.

• I swept and mopped the floors of the ground floor which was located at the public area.

• I used a cleaning machine which is known as rafter to clean the floors which was located at the public area which was located in front of the lobby area.

16/5/2024 (Thursday) (3.00pm - 11.00pm)

• Today I was assigned to clean all the chairs which was located at the ground floor.

• After the cleaning of the chairs, I was assigned to swept the garden area of the hotel which was located at the public area.

• Then, I vacuumed one meeting room which was known as "Mersawa".

• I also cleaned the basement area.

• I cleaned the toilets which were located at the basement and ground floor.

• I also swept and mopped the restaurant.

  
  

  17/5/2024 (Friday) (7.00am - 3.00pm)

• Today I was assigned to work at the public area.

• Today I was instructed by the manager to work in the morning shift.

• Today my work started at 7.00am.

• Firstly, I started to clean the landscape area.

• I swept all the leaves which have been fallen in the landscape area.

• After cleaning the landscape area, I started to collect the old laundry items and rubbishes from the all floors.

• I was also assigned to clean all the meeting rooms by vacuuming all the meeting rooms.

  
  

  18/5/2024 (Saturday) (3.00pm - 11.00pm)

• Today I was assigned to clean the ground floor toilets.

• After the cleaning of the ground floor toilets, I was called by the housekeeping manager Miss Junaidah to the front office department and she taught me about the check in, check out and other important processes which will be done through the computer system of the EDC Hotel & Resorts.

• Firstly, I learned about how to check the current status of the rooms. Among the basic status of hotel rooms are :-

  - OC = Occupied and cleaned

  - OCC = Occupied

  - VC = Vacant and clean

  - VD = Vacant and dirty

  - CO = Check out

  - OOO = Out of order

  - DND = Do not disturb

  - OD = Occupied and dirty

  - OR = Occupied and ready

• Then, Miss Junaidah also taught me regarding the room available forecasting. Basically, room available forecasting is a predictive tool which is used by the hoteliers to estimate the number of rooms which will be available for sale over a specific period. This forecast takes into account the total number of rooms in the hotel and subtracts the number of rooms that are expected to be occupied.

• Miss Junaidah also taught me about the preparation of the maid report. Maid report is a housekeeping report which provides an overview of occupied with guest names and vacant rooms. Through the preparation of the maid report, the front office workers and the housekeeping staffs can easily know about the rooms which have or have not been cleaned, which indicates the housekeeping status, shows whether or not the laundry need to be changed in the rooms.

• After the learning session with Miss Junaidah ends, I continued my work by cleaning of the restaurant "Mayang Sari".

  
  

  19/5/2024 (Sunday) (3.00pm - 11.00pm)

• I started my work today with the vacuuming work at the banquet hall of the EDC Hotel & Resorts.

• I was assigned to clean the restaurant.

• I also cleaned the toilets which were located at the ground floor.

• Then, I went with the front office worker to do the Manager on Duty report which is known as MOD.

  
  

• Today I was assigned to clean the toilets at the ground floor.

• I also cleaned the garden area.

• Then, I vacuumed the meeting rooms.

• I also vacuumed the banquet hall.

• Then, I started to swept and mopped the basement.

• After the cleaning of the basement, I was assigned to collect all the trashes from each floor.

• Other than trashes I also collected the old bed sheets, old towels and other used laundry items which I have been used by the guests.

• Then, I cleaned the restaurant "Mayang Sari".

• I also cleaned the toilets which were located near the restaurant "Mayang Sari".

• Then, I cleaned the prayer rooms which were located at the ground floor.

21/5/2024 (Tuesday)(3.00pm - 11.00pm)

• I was assigned to clean the basement area.

• I also cleaned the garden area.

• Then, I was assigned to vacuumed the lobby area.

• I cleaned the ground floor toilets.

• I was assigned to clean the restaurant "mayang sari"

• I also vacuumed the meeting rooms which were located at the upstairs.

22/5/2024 (Wednesday) (7.00am - 3.00pm)

• Today I was assigned to work in morning shift.

• I swept and mopped the outside area of the "mayang sari" restaurant.

• I was also assigned to mop and clean the floors which were located near the banquet hall.

• I was assigned to check the rubbish bins which were located at the public area of the hotel.

• If the rubbish bins were already full with rubbishes, I took out the old plastic and put on the new plastic inside the rubbish bins.

• I cleaned the restaurant "mayang sari".

23/5/2024 (Thursday) (3.00pm - 11.00pm)

• Today I was assigned to work in the afternoon shift.

• I started my work today by doing the cleaning of the banquet hall.

• I collect all the rubbishes at the banquet hall.

• After collecting the rubbishes, I started to vacuum the banquet hall.

• After I am done with the cleaning of the banquet hall, I started to clean the toilets at the ground floor.

• After cleaning the toilets I started to clean the "Mayang Sari" restaurant.

24/5/2024 (Friday) (8.00am - 3.00pm)

• Today I was assigned to work in the morning shift.

• I started to clean the corridors.

• After cleaning the corridors, I started to vacuum the lobby.

• After vacuuming the lobby I have started to vacuum the office.

• After vacuuming the lobby and the office area, I started to clean the basement area.

25/5/2024 (Saturday) (3.00pm - 11.00pm)

• Today I was assigned to work in the afternoon shift.

• I started the day with the cleaning of the landscape area.

• Then, I started to clean the "Sri Beringin" restaurant.

• After I have cleaned the restaurant, I started to clean the toilets.

• After cleaning the toilets I cleaned the "Mayang Sari" restaurant.

26/5/2024 (Sunday) (7.00am - 3.00pm)

• Today I was assigned to work in the morning shift.

• I started to clean the meeting rooms.

• After cleaning the meeting rooms I started to collect the rubbishes from the corridors at the ground floor.

• I also cleaned the basement area.

• I cleaned the toilets at the basement area.

• Then, I started to clean the "Mayang Sari" restaurant.

• Today I was assigned to work in afternoon shift.

• I started the day by doing cleaning works in basement.

• I mopped and cleaned the basement including the canteen which were located in basement.

• After the cleaning of the basement, I started to clean the toilets which were located at the ground floor.

• I was also assigned to clean the chairs which were located at the ground floor.

• After the cleaning of the chairs, I started to clean the garden area which were located at the public area of the hotel.

• I mopped and swept the restaurant "Sri Beringin".

• Then, I also cleaned the "Mayang Sari" restaurant.

• I was also assigned to clean the toilets and the corridors which were located at "Mayang Sari" restaurant.

  
  

28/5/2024 (Tuesday) (7.00am - 3.00pm)

• Today I went for the morning shift work.

• I was assigned to wipe all the windows at the hotel's lobby.

• I was also assigned to clean the office area.

• I also cleaned the toilets which were located at the office area.

• I was also assigned to swept and mope the floors which were located near to the "Sri Beringin" restaurant.

29/5/2024 (Wednesday) (7.00am - 3.00pm)

• Today I was assigned to clean the garden area.

• After the cleaning of the garden area, I continued to clean the floors which were located near the banquet hall.

• Then, I started to vacuum the lobby area.

• I was assigned to clean the basement.

• Other than basement, I also was assigned to clean the toilets which were located at the ground floor.

• I was assigned to clear all the waste laundries and rubbishes from each floor.

  
  

30/5/2024 (Thursday) (8.00am - 4.00pm)

• Today I was assigned to do housekeeping duties in rooms.

• After finished my punch card process I waited for my manager at the lobby.

• After my manager arrived at the lobby, she asked me to prepare the room report.

• Basically, room report refers to the forms which were prepared to show the current status of the rooms.

• Through checking the room form, the housekeeping workers can easily identify the current status of each room. Therefore, the housekeeping workers can easily identify the rooms which they have to clean up.

• The manager divided the rooms equally to the housekeeping workers.

• Totally there are 35 rooms which should be clean by the housekeeping department workers. Therefore, the manager divided the 35 rooms into 3 groups and one group was given 11 rooms to be clean up and each floor was given to the each group.

• After getting the room report from the manager, I immediately went to my housekeeping group and started to clean each of the room.

31/5/2024 (Friday) (9.00am - 4.00pm)

• Today I was assigned to do housekeeping work at the guest rooms.

• I was assigned to clean the toilets of the guest rooms.

• I started to clean the mirror of the toilet.

• After cleaning the mirror of the toilet, I started to clean the toilet.

• Then, I cleaned the floor and the bathroom.

• I put two bath towels at the bathroom.

JUNE

1/6/2024 (Saturday) (9.00am - 5.00pm)

• I was assigned to work in the front office department.

• Working in front office department is always a challenging task to do because there are many important tasks which should be done while working in the front office department.

• My manager, Miss Junaidah introduced me to Mr Fikri. Mr Fikri is a senior worker who is working in front office department. My manager, Miss Junaidah told me that Mr Fikri will guide me through out my working period in the front office department.

• My first day at the front office department started with doing the check out process.

• Mr. Fikri taught me about the check out process which should be done through the application system of EDC Hotel & Resort which is called as Integrated Design & Build Sdn. Bhd. or well known as IDP.

• Mr. Fikri showed me how to use the IDP application.

• Basically, there are some major sections which were developed inside the IDP system.

• Reservation, front desk, cashiering, night audit, reports and settings are the important sections which were included in IDP system.

• Totally, there are 87 rooms available in EDC Hotel & Resorts and 72 rooms are available to be sold to the guests.

• EDC Hotel & Resorts usually uses Agoda and Booking.com for the online booking process.

2/6/2024 (Sunday) (3.00pm - 11.00pm)

• Today I was assigned to work in afternoon shift.

• I started my day with doing the check in process of the guests.

• 2 pm is the check in time of the guests.

• 7 am to 12pm is the time for early check in of the guests. In order to get early check in the guests should pay RM 50.

• The time for the late check out of the guests starts from 2pm to 5pm. The rate of late check out is RM 50.

• The check in process of the guests should be done through the IDP system.

• The first step of the check in process starts with clicking the booking list.

• After clicking the booking list, I asked the name of the guests to check the reservation of the guests. Other than name I also asked the identity card of the guests.

• After checking the reservation of the guests in the IDP system, then I continued the check in process by inserting the information of the guests such as the full name for the guests according to the identity card, handphone number of the guests and the address of the guests.

• After inserting all the information of the guests, I started to insert the important information under the market and billing sections.

• After that, I started to print the registration card.

• Then, I started to key in the payment information of the guests by entering into the folio settlement section in IDP system.

• At 10.30 pm I started to do the night audit process in order to close the account of the day.

  
  

• Public Holiday was given due to the King's Birthday.

  
  

4/6/2024 (Tuesday) (3.00pm - 11.00pm)

• Today I was assigned to do the check out process of the guests.

• Since the payment would have been done during the check in of the guests, I just have to give the copy of the bill to the guests during the check in period of the guests.

• I also used the IDP system to complete the check in process of the guests.

• I was also assigned to answer the calls of the guests.

• Most of the guests do the reservation of the rooms through the phone calls.

  
  

5/6/2024 (Wednesday) (3.00pm - 11.00pm)

• Today, my co worker, Mr. Fikri taught me about how to key in some important information of each event which were conducted at the EDC Hotel.

• Each amount which have been charged under the expenses of each event which have been conducted in EDC Hotel & Resorts will be recorded in the IDP system in order to do the night audit.

• The amount which have been charged for the expenses of the events will be recorded in the IPD system.

• The price amount which have been charged for the expenses such as food and beverage, hall rental and equipment rental.

• The charges of food and beverage are including breakfast, lunch, tea break and dinner.

  
  

  6/6/2024 (Thursday) (7.00am - 3.00pm)

• Today I was assigned to answer the phone calls from the guests and also from the other departments of EDC Hotel & Resorts.

• My co worker taught me how to answer the calls.

• When I am communicating to the guests through phone call, I have to start the conversation by saying "Hello, this is EDC and how may I help you?"

• I was also assigned to take care of the sales of snacks, drinks and other items. All these items were kept in a room in lobby.

• After the guests bought some of the items from the lobby I have to prepare a cash voucher and I should fill up about the sales details of the items which the guests have bought from the lobby.

• Date and amount of the item are the basic information which I have to fill in up in the cash voucher

• After the sales, I have to key in the payment information of the sales from the room which is located at the lobby area.

  
  

  7/6/2024 (Friday) (3.00pm - 11.00pm)

• I was assigned to do the reservation of the rooms for the guests who have contacted the front office department through phone calls.

• I used the reservation form in order to complete the reservation process through the phone calls with the guests.

• I asked for some basic information from the guests during the reservation process through the phone call.

• Information such as the name of the guest, contact number of the guest, check in date and check out date, type of room which the guest prefer.

• In order to confirm the rate of the room which have been reserved by the guest, I have to asked the guest whether they are UUM student or ex student of UUM or they are government staffs or they are corporate staffs or outsiders.

• The room rates of EDC Hotel & Resorts are based on three types.

• The price rate of the room is RM 120 for the guests who are the students of UUM.

• Meanwhile, the price of the room is RM 130 for those who are working as government staffs.

• Finally, RM 150 is the room price for those who working in corporate sector.

• Outsiders, foreigners and common people who are not in the UUM students and government staffs categories will be charged under the corporate category which is RM 150 per night.

  
  

8/6/2024 (Saturday) (9.00am - 5.00pm)

• Today I was assigned to do the check out process of the guests.

• There are some major steps which should be done in order to complete the check out process of the guests.

• The first step of the check out process starts by entering into the cashiering menu.

• Then, I should insert the room number of the guests.

• After inserting the room number of the guests, I clicked the folio check out menu.

• After entering into the folio check out I clicked the check out menu in order to complete the check out process of the guests.

• After clicking the check out menu, I have completed the check process of the guests by printing the payment receipt of the guests.

9/6/2024 (Sunday) (9.00am - 3.00pm)

• Today I was assigned to do the room housekeeping work.

• I was assigned to clean the rooms at the 4th floor.

• I was assigned to do the housekeeping room with a senior worker.

• The senior worker guided me and thought me about the cleaning of the rooms.

• I was assigned to clean the toilet of the rooms.

  
  

• Today I was assigned to work at the housekeeping department.

• I was assigned to clean the rooms which were located at the 4th floor.

• After completed the punch card process, I took the room report form from the front office staff.

• The room report is prepared through the IDP system.

• Through preparing the room report the housekeeping workers can easily identify the rooms which were been checked out by the guests.

• The housekeeping workers will clean the rooms which have been checked out by the guests.

• The housekeeping workers should also clean the rooms which are occupied by the guests.

• The rooms which are occupied by the guests is called as OC.

11/6/2024 (Tuesday) (9.00am - 4.00pm)

• Today I was assigned to do the cleaning of the rooms.

• I cleaned the toilets of the rooms in order to start the cleaning process of the rooms.

• Firstly, I cleaned the toilet bowl by using the toilet cleaning chemical.

• After the cleaning process of the toilet bowl I started to clean the mirror of the toilets by wiping it by using a mirror cleaning chemicals.

• After cleaning the mirror toilet I started to clean the wash basin which were located at the room.

• Then, I started to clean the floor of the toilet by using a dry cloth.

• I also cleaned the bathroom area of the room.

• I also cleaned the floor of the bathroom by using a dry cloth.

• Then, I continued to put two bath towels and one bathroom leg towel.

12/6/2024 (Wednesday) (9.00am - 4.00pm)

• Today I was assigned to clean the rooms which were located at the fourth floor.

• I started the cleaning process of the room by cleaning the toilet.

• After cleaning the toilet I cleared the rubbish bin at the toilet by throwing the rubbish.

• After clearing all the rubbishes, I also changed the plastic of the rubbish bin.

• After finishing the cleaning of the toilet I started to arrange the bed of the rooms.

• I changed the bed sheets and started to put new bed sheets.

• Other than bed sheets I also changed new pillow covers of the beds.

13/6/2024 (Thursday) (9.00am - 4.00pm)

• Today I was assigned to clean the rooms at the fourth floor.

• As usual I cleaned the toilet first.

• Then, I started to arranged the bed.

• After arranging the bed, I cleaned the window of the room.

• As a housekeeping worker I have to make sure that two nest coffee packets, two tea packets, four sugar packets and two mineral water bottles are kept inside the rooms.

14/6/2024 (Friday) (9.00am - 4.00pm)

• Today I was assigned to do housekeeping work at the guests rooms.

• Firstly, I started to do the bed.

• After doing the bed, I started to clean the toilet of the guests rooms.

15/6/2024 (Saturday) (9.00am - 4.00pm)

• Today I was assigned to do the housekeeping of the rooms as usual.

• I started the cleaning process of the room by sweeping the room.

• After sweeping the room I started to clean the toilet.

• After cleaning the toilet I started to make the bed.

• I changed the bed sheets and the pillow sheet.

• After changing the bed sheets, I started to make the bed according to the steps which have been taught by my senior worker.

• Then, I wiped the windows of the room.

16/6/2024 (Sunday) (9.00am - 4.00pm)

• Today was the most challenging day for me personally because I have to clean up 14 rooms.

• Today I was assigned to do cleaning of the rooms at the 2nd floor, 3rd floor and 4th floor.

• I started my work with the cleaning of the toilet.

• I checked the toilet tissue roll.

• If the toilet tissue roll was wet or it is almost going to finish means I changed a new toilet tissue roll.

• Then, I started to do the bed.

• There are several steps that need to be followed during the bed making at the rooms.

• Firstly, I removed the bed sheets.

• Then, I put on the first bed sheet on the bed and tuck it nicely.

• Then, put the second bed sheet.

• Put on the blanket and make sure it's not covering the whole surface.

• Then, I folded the second bed sheet on the blanket. I folded it into two inches first.

• After that, I started to fold the blanket together with the second bed sheet.

• I used the envelop folding method.

• After completed the bed sheets and blanket folding process, I have put the pillow at the head of the bed.

• After putting the pillow at the head of the bed, I started to place the bed spread onto the mattress and pillow together.

• After following all these steps, finally I checked whether the bed looks clean and tidy or not.

• Public Holiday was given due to the Hari Raya Haji festival.

  
  

  18/6/2024 (Tuesday) (7.00am - 3.00pm)

• Today I was assigned to work in the housekeeping department.

• I was assigned to clean the public area.

• I started the day with the cleaning of the landscape.

• Landscape is the garden area which is located at the public area of the EDC Hotel & Resort.

• I cleaned the leaves and flowers at the landscape area.

• After the cleaning process of the landscape area I started to clean the corridors.

• Then, I started to clean the toilets which were located at the public area.

  
  

  19/6/2024 (Wednesday) (7.00am - 3.00pm)

• Today I was assigned to do the housekeeping work at the public area of EDC Hotel & Resort.

• I started the day with cleaning of the "Mayang Sari" restaurant.

• I swept and mopped the outside area of the "Mayang Sari" restaurant.

• After the cleaning process of the "Mayang Sari" restaurant I started to clean the landscape area.

• Then, I started to clean the lobby area by vacuuming it.

• After vacuuming the lobby area I cleaned the toilets which were located at the ground floor.

20/6/2024 (Thursday) (7.00am - 3.00pm)

• Today I cleaned the landscape area as usual.

• After the cleaning of the landscape I started to vacuumed the banquet hall.

• Other than banquet hall I also vacuumed the administration office.

• Then, I started to cleaned the fifth floor.

• I mopped and swept the fifth floor.

  
  

  21/6/2024 (Friday) (7.00am - 3.00pm)

• I started the day with the cleaning of the corridors which were located at the ground floor.

• Then, I started to clean the land scape area.

• After that I cleaned the corridor of fifth floor until ground floor.

• Firstly, I swept the floors. After sweeping I started to mopping the floors.

• After cleaning of the floors, I started to clean the toilets which were located at the ground floor.

• After cleaning of the toilets I cleaned the restaurant.

• I swept and mopped the restaurant.

  
  

  22/6/2024 (Saturday) (9.00 am - 4.00pm)

• Today as usual I was assigned to do the housekeeping works at the rooms.

• I started to clean the rooms which were located at the third floor.

• I started the housekeeping work of the room by cleaning of the toilet.

• After I finished clean the toilet I started to clean the floor of the toilet by using the wiping towel.

• Then, I cleaned the bathroom area.

• After the cleaning of the bathroom area I started to clean the mirror of the toilet.

• Then I also changed the toilet tissue.

• After cleaning the toilet I started to make the bed.

  
  

  23/6/2024 (Sunday) (8.00am - 5.00pm)

• Today I was assigned to work in the administration department of EDC Hotel & Resort.

• Administration department referred to the office work.

• Basically, there are various types of units under the administration department.

• I was assigned to work in the accounting unit.

• Before I started to work in the accounting unit my manager introduced to me to the staffs who are working in the accounting unit.

• I was assigned to key in the expense details inside the excel sheet.

  
  

• Today I continued my data inserting work.

• I created tables inside the excel sheet.

• After creating the tables I continue to insert the details inside the tables.

• Basically, my work is to insert all the details of the bills and receipts.

• The staffs who are working in different departments usually buys the things which are needed to their respective department.

• After the staffs bought the things or products which ae needed to their departments, they have to hand over the bills or receipts of the things which bought.

• The staffs have to hand over the receipts or bills to the accounting unit.

• The accounting unit have to keep all the receipt or bills safely.

• The workers of the accounting unit should keep all the bills or receipt into a file.

• If the staffs have used their own money to buy the things which are needed to their departments, they can claim the money which they have spend to buy the things.

• The staffs can only claim the money if they have the receipts or bills.

• The money claiming process of the workers will be conducted by the Accounting Unit.

• I created three columns in the tables.

• The first column is for the numbers such as 1, 2 ,3 and others.

• In the second column I have inserted about the explanation of the receipt or bill. For example, if the bill is about buying vegetable items for the kitchen I will write as "vegetables". Then, in the third column have inserted the total price of the items.

  
  

  25/6/2024 (Tuesday) (8.00am - 5.00pm)

• Today I started my day in the accounting department with doing some photo copying work.

• I was assigned to do photo copy of some important papers and documentations of the accounting department.

• After I am have finished the photo copying work I was assigned to do the checking of the stocks of stationary items.

• My co worker from the accounting department brought me to the room where all the stationary items have been kept.

• All these stationary items are used by the staffs of the administration department.

• I was given a form. I have to write about the number of units of each of the stationary items in that form.

• A 4 paper, tonner, pens, double sided tape, white glue, files, sticky flags, Highlighter pens, white board duster, binder clip and cellophane tape.

  
  

  26/6/2024 (Wednesday) (8.00am - 5.00pm)

• Today I was assigned to work at the accounting unit.

• I was assigned to calculate the expenses amount which were spend by the staffs from each department according to their bills or receipt.

• I calculated the amount of each bill and inserted it inside the excel sheet.

• Basically, excel sheet is a Microsoft spreadsheet programme which plays an important role in the office business application product group.

• Works such as data formatting and calculation can be easily done by using excel.

  
  

  27/6/2024 (Thursday) (8.00am - 5.00pm)

• Today I was assigned to do some accounting works.

• Then, I was assigned to clean the store room of the office.

• I rearranged the items at the store room of the office.

  
  

  28/6/2024 (Friday) (7.00am - 3.00pm)

• Today I was assigned to work do housekeeping work in public area.

• Firstly, I started to clean the landscape area.

• After cleaning the landscape area, I immediately started to clean the basement area.

• Then, I continue to clean the toilets at the ground floor.

  
  

  29/6/2024 (Saturday) (3.00pm - 11.00pm)

• Today I was assigned to work at the public area.

• I started to clean the meeting rooms.

• Then, I started to clean the corridors.

• After cleaning the corridors, I started to vacuum the lobby area.

  
  

  30/6/2024 (Sunday) (9.00am - 4.00pm)

• Today I was assigned to do the housekeeping work at the guests rooms.

• I started to make the bed.

• After making the bed I started to clean the toilet and bathroom.

• Then, I cleaned the windows and the table.

• I also collect the rubbishes from the guests rooms.

  
  

  
  

1/7/2024 (Monday) (8.00am - 5.00pm)

• Today I was assigned to work at the kitchen department.

• I was given some basic kitchen works.

• I was assigned to cut some vegetables.

• After cutting the vegetables, I started to cut fruits.

• Then, I was assigned to help the head chef during the preparation of the dishes.

2/7/2024 (Tuesday) (3.00pm - 11.00pm)

• Today I was assigned to work at the kitchen department.

• Working at the kitchen department is always a very challenging task for me because I am not so good in cooking but I will try to give my best in the all the works which are given to me in the kitchen department.

• After I joined the kitchen department, I was introduced to the staffs who are working at the kitchen department of EDC Hotel & Resorts.

• Mr. Hairim is the head chef of the kitchen department and followed by the assistant head chef, Mr. Sharin.

• Other than the head chef and the assistant head chef, there are four cooks.

• Mrs. Suhaini, is the one who is in charge for preparation of the breakfast.

• Meanwhile, Mrs. Wan Muhaini is the one who is in charge for the preparation of pastry items such as cakes, bread puddings and desserts.

• Mr. Azzammudin, is in charge for the preparation of the chicken, meat and beef items.

• The head chef, Mr. Hairim gave me a simple and basic instruction before I started to work at the kitchen department.

• Mr. Hairim told me that I should wash hand before I start to do my work at the kitchen department.

• He also told me to keep the kitchen area always clean.

• The most important instruction which was given by Mr. Hairim was about the hygiene. Mr. Hairim told me to always follow a proper hygiene routine during the work time in the kitchen department.

3/7/2024 (Wednesday) (9.00am - 5.00pm)

• Today is the second day of my work at the kitchen department.

• Basically, the kitchen department is divided into four sections, which are cold kitchen, hot kitchen, butchery and pastry.

• I was assigned to help the chef during the cooking process.

• I prepared the all the needed ingredients and other important things which were needed for the cooking.

• All the dry food items were kept in the store of the kitchen.

• I was also assigned to give the chef other ingredients or things if the chef ask me.

• After all the food items have been prepared, I was assigned to shift all the foods into the aluminum trays.

• After shifting all the food items, I wrapped all the food items with the plastic wrapper.

• After wrapped all the food items I brought it to the hall.

• After brought all the food items to the hall, I kept all the food items in the buffet.

• Before the guest starts to eat I took off all the wrappers which have been wrapped onto the aluminium trays.

• During the meal time, I was in charged of checking the buffet area. If the food items were decreasing I am the one who have to refill the food items into the aluminum trays which were located at the buffet area.

• After the event finished, about 10.30 pm I cleared all the trays from the buffet area and brought it to the kitchen.

• All the trays, plates and cups which were used during the event will be washed by the steward team.

4/7/2024 (Thursday) (2.00pm - 11.00pm)

• Today I was assigned to do some basic cuttings of the vegetables.

• I cut the carrots into a small pieces.

• The name of the cutting is called as small dice.

• Then I also cut the carrots into slices. This type of cutting is referred as julienne.

• After the cutting of the carrots, I continued to cut the cucumbers.

• I was also assigned to help the chef who is responsible to prepare the pastry items.

• I helped the chef to cut the cakes and to put cream on to the cakes.

5/7/2024 (Friday) (2.00pm - 11.00pm)

• After I entered the kitchen, I checked the menu of the day.

• After checking the menu, I was assigned to wash the eggs.

• Then, I started to cut the vegetables according to the head chef's instruction.

• After I am done with the cutting of the vegetables, I was assigned to prepare garnishing for all the food items.

• Basically, garnish is referred to the ingredients which were used as decoration accompanying a prepared food item or dish.

• Onions, carrots, spring onions and tomatoes are usually used for garnishing.

• My head chef taught me to cut the carrots into flower shape.

• The carrots which have been cut into flower shape will be used as one of the garnishing items of the dishes which will be served to the guests.

  
  

  6/7/2024 (Saturday) (2.00pm - 11.00pm)

• After entered into the kitchen area, I immediately washed my hand.

• After washing my hand I started to check the menu of the day.

• Arab rice, mandy chicken, beef haneeth, fish tikka masala were the main course for the dinner.

• Meanwhile, assorted slice cake and bread butter pudding were prepared as dessert and mix fruits are prepared as a appetizer.

• Today's dinner was prepared for 50 pax.

• I started my work for today by doing my usual work which is cutting of the vegetables.

• After I am done with the cutting of the vegetables, I continued to peal the onions.

• I went to the store to take two sacks of onions.

• I cut two types of onions which is holland onion and red onion.

• I was also assigned to prepare some ingredients for the garnishing process.

• After all the dishes are fully prepared I shifted all the dishes to the aluminium trays.

• After shifting the dishes to the aluminium trays, I wrapped the dishes with plastic wrapper.

• Then, I was assigned to shift all the dishes to the buffet area.

• During the dinner time I was assigned to check the buffet area and I refilled the dishes which have been decreased during the meal time.

  
  

  7/7/2024 (Sunday) (2.00pm - 11.00pm)

• I started to put the beans which is used for the nasi lemak into a tupperware.

• Then, I was also assigned to put anchovies into the tupperware.

• Then, I continued to cut some vegetables according to the style which have been taught by my head chef.

• Firstly, I started to cut the tomatoes into slices.

• After I cut the tomatoes I continued to cut the carrots into brunoise. The brunoise cut involves finely dicing the vegetables into small cubes of about 1/8 inch in size.

• Then, I chopped the onion rings.

• After completed all the cutting of the vegetables, as usual I wrapped all the dishes with the plastic wrapper after the dishes are ready to be served.

  
  

  
  

  
  

• Today I was assigned to prepare all the ingredients which were needed for the cooking process.

• I assisted the chefs during the cooking process.

• I helped the chefs to take some important ingredients which the chefs needs during the cooking process.

• I was also assigned to cut the vegetables.

• After I am done with the cutting of the vegetables, I started to shift the dishes to the buffet area.

9/7/2024 (Tuesday) (2.00pm - 11.00pm)

• After I joined the work the first thing that I always do is washing my hands.

• After washing my hands I started to check today's event schedule.

• The total number of pax for today's dinner is 55 pax. It means 55 people will be attending today's dinner.

• According to the event schedule, one some style should be prepared for the VIP table and other guests will be served through buffet style.

• Basically, buffet style is one of the most popular style of food service, where variety of dishes presented in a line and the guests can take the dishes themselves from the buffet area.

• Arab rice, roosted chicken, beef haneeth, fish tikka masala, mix cut fruits, assorted slices cake, bread butter pudding, coffee, tea and cordial are the dishes which were served for today's dinner.

• I did my usual works today which is cutting of the vegetables and pealing of the onions.

• Then, I also started to wash the eggs and put all the eggs in a proper place.

10/7/2024 (Wednesday) (2.00pm - 11.00pm)

• After I entered the kitchen, I checked the event schedule.

• After seeing the information about the dishes for today's dinner I started to do my works as usual.

• I helped the chef to cut the fruits.

• Fruits are used as appetizer for today's dinner.

• Watermelon, dragon fruit and orange are the fruits which were served to the guests.

• After I have completed the cuttings of the fruit, I started to do other works such as assisting the chefs during the preparation of the dishes, cutting of the vegetables and I also help to arrange all the food items in the buffet area.

• I was also in charged of checking of the dishes.

• If there are any dishes which have been reduced I have to refill it up.

11/7/2024 (Thursday) (2.00pm - 11.00pm)

• After coming to the work, the first thing that I always do is washing of my hands.

• After washed my hands, I started to check the event schedule for today's dinner.

• 13 dome sets were prepared for this dinner event.

• As usual I was assigned to help the chefs during the preparation of the dishes by helping them to take the ingredients and things which are needed for the cooking.

• Then, I was also assigned to prepare some vegetables and fruits for the garnishing after all the dishes are fully prepared.

• Items such as onions, spring onions, orange and carrots are used for the garnishing of the food items.

• I also helped the chefs to carry the domes sets from the kitchen area to the hall.

• Today's dinner was served for 100 pax.

12/7/2024 (Friday) (2.00pm - 11.00pm)

• Today as usual I was instructed by my head chef to come to the work at 2.00pm

• Immediately after entering the kitchen I washed my hands first.

• After washing of my hands I started to check the menu of the day for today's dinner event.

• totally, 40 guests attended today's dinner event.

• 2 dome style sets has been prepared for the VIP's.

• For other guests they can take their dishes from the buffet area which have been prepared at the hall.

• As usual, I helped the chefs to cut vegetables.

• Then, after all the dishes are fully prepared I put all the garnishing items onto the dishes to make it looks even more colorful and tastier.

• Then, I wrapped all the food items with the plastic wrapper.

• I was assigned to check all the dishes during the dinner event, if there are any dishes which have been reduced I should refill it up.

• After the dinner event ends I took away all the food items from the buffet area and kept it in the kitchen.

13/7/2024 (Saturday) (7.00am - 3.00pm)

• Today I was assigned to bring all the dishes which have been prepared by the chefs to the buffet area.

• I was instructed by the head chef to look after the buffet area during the breakfast.

• I was also assigned to add the dishes into the buffet area.

• I also take the plates and cups after the guests have

  finish eating.

• After the breakfast, I was instructed to clean the tables.

14/7/2024 (Sunday) (3.00pm - 11.00pm)

• Today I was assigned to cut some vegetables.

• After cutting the vegetables, I immediately started to assists the chefs during the preparation of the meal.

• Then, I was instructed to prepare garnishing items for all the dishes which have been prepared.

• After all the dishes have been prepared I took it to the buffet area to be served to the guests.

• Today I was assigned to prepare side ingredients for the breakfast.

• Butter, soy sauce, fried onions, and mayonnaise sauce are the side ingredients which should be prepared for the breakfast.

• Fried rice, fried noodles, scramble eggs, toast bread, vegetable salad, tea and coffee are the dishes which have been prepared for the breakfast.

• I was also assigned to cut the vegetables.

• After I am done with the cutting of the vegetables, I was assigned to help the chef during the cooking process.

16/7/2024 (Tuesday) (2.00pm - 11.00pm)

• After I entered the kitchen, I washed my hands first.

• After washing my hands I checked the event schedule in order to check the dishes which should be prepared for the dinner.

• As usual, I started the day with cutting of the vegetables.

• I cut onions, cucumbers, cabbages, spring onions, carrots and mustard leaf.

• After I am done with the vegetable cuttings, I was assigned to wash the eggs.

• After I have done washing the eggs I kept the eggs in the refrigerator.

• According to the instruction of my head chef I cracked some of the eggs and put it into a bowl.

• Then, I kept the bowl inside the refrigerator. The egg yolk which I have cracked into the bowl will be used for tomorrow's breakfast.

• After all the dishes are ready to be served, I wrapped all the dishes with the plastic wrapper.

• After wrapped all the dishes I was assigned to take all the dishes to the buffet area.

• During the dinner event I was also assigned to refill the dishes.

• After the dinner event is over I was assigned to bring back all the dishes from the buffet area.

  
  

  17/7/2024 (Wednesday)(2.00pm - 11.00pm)

• Today my head chef asked me to clean the store room which have been located at the kitchen department.

• I was assigned to arrange all new products and ingredients which have been delivered today.

• I started to arranged the egg trays.

• Then, I arranged the dry food items.

• Among the things which have been kept at the store room are chili sauce, tomato sauce, fruit cocktail tin, strawberry jam, prawn flavour sauce, wheat flour, condensed milk, curry powder, instant lasagna, rice, holland onion, Indian onion, instant noodles, cooking oil, bakery items and many dry food items.

• After arranging the things at the store room I checked the event schedule to know about the dishes which will be prepared for the dinner.

• White rice, ginger chicken, beef curry Ala Thai, three flavored fried fish, "rendang rusa", mixed fried vegetables, fruit salad and fruit cocktail are the dishes which have been prepared for the participants.

• Meanwhile, different dishes have been prepared for the Vip's who will be attending the event.

• Arab rice, butter prawn fry, chicken fry, roasted deer, mixed fruits, fruit cocktail, pudding and cakes have been served for the Vip's of the event.

• I was assigned to check the buffet area through out the event.

• My job is to refill the dishes which have been reduced at the buffet area.

• The dinner have been served for 341 pax.

18/7/2024 ( Thursday) (2.00pm - 11.00pm)

• Today after I entered into the kitchen I straight away started to check the event schedule.

• Today's dinner is prepared for 78 pax.

• The price for each pax is RM 20.

• The total price for the dishes which have been prepared dinner event is RM 1,560.00.

• Nasi lemak and fried noodles have been served for the breakfast.

• Meanwhile, dishes such as corn rice, "ayam masak merah" and beef curry were served for the lunch.

• Arab rice, chicken curry, "daging masak merah", mixed vegetables, "kangkung belacan", "mixed fruits,"bubur pulut hitam, assorted slice cake, coffee and tea were served for the dinner.

• I stated my day with my routine job which is cutting of vegetables.

• After I am done with the cutting of the vegetables I was assigned to help the head chef during the cooking process.

• After all the dishes have been prepared I am the one who was assigned to put the garnishing items on the foods.

• Among the garnishing items which were prepared are red chilli, spring onion, corrorts and onions and fried onions.

  
  

19/7/2024 ( Friday) (2.00pm - 11.00pm)

• Today all the essential things and products which will be used for the cooking process have been delivered to the hotel back yard.

• I was assigned to take all that products and things to the kitchen department.

• After bringing all the things and products to the kitchen department, I took all that things to the store room.

• After bringing it to the store room I started to arrange all that things in the store room.

• I also checked the event schedule in order to check about the dishes which will be prepared for the dinner event.

• Chicken rice, hainan fried chicken, "ikan masak sambal", cucumber, tomato salad, chicken soup, fried cabbage, mixed fruits, bread pudding and slice cakes are prepared for the dinner event.

• I was also assigned to wrap all the dishes with the wrapper.

• Then, I was also assigned to bring all the dishes to the buffet area.

20/7/2024 (Saturday) (2.00pm - 11.00pm)

• After entering into the kitchen department I washed my hands first.

• I started to cut the vegetables according to the instructions of the chefs.

• I also checked the event schedule to check about the dishes.

• Arab rice, mandy chicken, beef haneeth, fish tikka masala, mixed fruits, assorted slice cakes, bread butter pudding and orange juice are prepared for the dinner event.

• RM 30.00 was charged for each pax.

• Totally, there were three different dinner events were organized in different locations at the EDC hotel.

• BBQ dinner was conducted at "Mayang Sari" restaurant and the other two dinner events were conducted at the banquet hall and at the "Seri Beringin" restaurant.

• As usual I was assigned to bring all the dishes to the buffet area.

• Then, I was responsible to do refill of the dishes at the buffet area during the dinner event.

21/7/2024 (Sunday) (8.00am - 4.00pm)

• Since there was no any dinner event today, I was instructed by the head chef to come to work at 8.00am.

• After entered into the kitchen as usual I washed my hands first.

• I helped the chef to prepare the dishes for the breakfast.

• Nasi lemak, fried noodle, pan cake, potato wedges, chicken porridge, scrumbull egg, Mexican chicken, "ayam masak merah", coco crunch, corn flakes, vegetable salad,tea and coffee were served for the breakfast.

• I was assigned to help the chef during the cooking process for the lunch.

• After helping the chef during the cooking process I started to cut the vegetables.

• After all the dishes are prepared for the lunch I wrapped all the dishes with plastic wrapper then I took all the dishes to the buffet area.

• Since there was no any dinner events today, I was instructed by the head chef to work at the morning shift which is 8.00am.

• After entering the kitchen, I immediately checked the event schedule to get to know about the dishes which will be prepared for the breakfast and lunch.

• Today the kitchen department have to prepare breakfast and lunch for three different groups which is ILKKM, IBS and UTLC.

• Totally there are 31 pax in the group of ILKMM while IBS contains a number of 41 pax and finally UTLC consists of 30 pax. Totally, the kitchen department have to prepare foods and beverages for 102 pax.

• I started the day by arranging the things at the store room.

• Then, I started to help the chefs during the cooking process.

• Fried rice, fried noodles, mee hoon soup, bread toast, coffee and tea are the dishes which have been prepared for the breakfast.

• Meanwhile, dishes such as corn rice, chicken dry chilli, "daging masak lemak, pak choy vegetables chinesse style, mix fruits, slice cakes and bread puddings were served for the lunch.

  
  

  23/7/2024 (Tuesday) (7.00am - 3.00pm)

• After entering the kitchen, I immediately washed my hands.

• Then, I started to arrange the things at the store room.

• After arranging the things at the store room, I started to cut some vegetables.

• After I am done with the cutting of the vegetables, I was assigned to do the pealing of the onions.

• I helped the head chef during the cooking process.

• I was assigned to bring the important ingredients and things which are needed during the cooking process.

  
  

24/7/2024 (Wednesday) (2.00pm - 11.00pm)

• Today I was assigned to arrange the products and things which have been delivered to the store room of the kitchen department.

• After arranging all the things at the store room, I was assigned to help the chefs during their cooking process.

• Since I joined the afternoon shift, I have to prepare for the dinner event which will be held at 7.00pm.

• Normally, about 6.00pm all the dishes will be fully prepared and will be ready to be served to the guests.

• Before the chefs starts to cook I should check the event schedule to know about the dishes.

• Then, I will ask the chefs regarding the ingredients which will be used during the cooking process.

• Before the chefs starts the cooking process, I should prepare all the essential ingredients which are needed by the chefs.

• After all the dishes have been prepared to be served to the guests, the dishes will be shifted into long aluminium trays.

• After all the dishes have been shifted to the aluminium trays, I was assigned to shifted the dishes to the buffet area.

  
  

  25/7/2024 (Thursday) (2.00pm - 11.00pm)

• After I entered into the kitchen area, I immediately started to check the event schedule of the day.

• Arab rice, mandy rice, haneeth beef, fish tikka masala are the main course which have been prepared for the dinner today. Meanwhile, dishes such as assorted slice cake and bread butter pudding were prepared as desserts.

• After checking the event schedule, I continue to prepare all the ingredients and other important things which are needed to prepare all the dishes for today's dinner.

• Today's dinner was conducted at the "Seri beringin restaurant".

• During the dinner event, I was assigned to check the buffet area.

• If there are any dishes which are about to finish I am the one who have to refill it at the buffet area.

  
  

  26/7/2024 (Friday) (7.00am - 3.00pm)

• Since there are no any dinner event today I was assigned to come to the morning shift.

• After entered into the kitchen I immediately checked the event schedule.

• After the dishes are prepared I was assigned to bring it all to the buffet area.

• I was also assigned to refill the dishes after it is finished.

• After the breakfast ends, I brought back all the dishes to the kitchen department.

• Then, I also helped the chefs during the cooking process of the lunch.

• I have prepared all the important ingredients and things which are needed for the cooking process of the dishes for the lunch.

• Then, I was assigned to cut vegetables for the lunch.

• Cabbage, couliflower, long beans, Holland onions and carrots are the vegetables which I have cut.

• After I am done with the cutting of the vegetables, I was assigned to brought all the dishes to the buffet area.

27/7/2024 (Saturday) (7.00am - 3.00pm)

• After I entered the kitchen, immediately I washed my hands first before I start to work.

• Then, I started to check the event schedule for today to know about the dishes which will be prepared for the breakfast, lunch and tea break.

• For the breakfast I was assigned to prepare all the side dishes such as red chili sauce, strawberry jam, kitchup, sliced onions, Thai chili sauce, sliced red chili, kaya and planta.

• After preparation the side dishes I was assigned to bring all the breakfast dishes to the buffet area.

• I have to make sure that all the dishes have been sent to the buffet area before 8.00am because the breakfast will start at 8.00am.

• Usually the breakfast will be conducted for 2 to 3 hours.

• Today's breakfast and lunch will be conducted at the "Seri Beringin" restaurant.

• After the breakfast I immediately started to prepare the ingredients which are needed for the lunch.

• I also assisted the head chef during the cooking process of the dishes for the lunch.

• After all the dishes are prepared I was assigned to bring all the dishes to the buffet area at the "Seri Beringin" restaurant.

  
  

  28/7/2024 (Sunday) (7.00am - 3.00pm)

• Since there are no any dinner event, I was assigned to work at morning shift.

• According to the head chef instruction I was assigned to do some basic cooking.

• Fried fish balls and fried potato wedges are the dishes which I have prepared for the breakfast.

• I also helped the chefs to cook other dishes such as fried rice, fried noodles and chicken poridge.

• After the breakfast, I started to help the chefs to prepare the dishes for the lunch.

• Corn rice, fried chicken, "daging masak merah", mixed vegetables, chicken soup, bread pudding, slice cakes, tea, coffee and orange juice.

• After the lunch, I started to prepare for the tea break.

• Three types of deserts have been prepared for the tea break.

• Desserts such as curry pup, "cekodok pisang" and kuih lopes.

• Since there is a dinner event today, I was assigned to work at the afternoon shift.

• After I entered into the kitchen department, firstly I washed my hands.

• Then , I immediately checked the event schedule to know about the dishes which will be prepared for the lunch today.

• After checking the event schedule I started to do my works.

• Firstly, I started to arrange things at the store room.

• Then, I was assigned to involve in the cooking process.

• I was assigned to cook white rice for the lunch.

• Then, I was also assigned to help the chef in the cooking process of mixed vegetables.

• Vegetables such as cabbage, carrot, cauliflower and long beans are the main ingredients of the mixed vegetables.

30/7/2024 (Tuesday) (2.00pm - 10.00pm)

• Firstly, I checked the event schedule to know regarding the dishes which should be prepared for today's dinner.

• Arab rice, roasted chicken, beef curry, cabbage fry, bread pudding, tom yam soup, sliced cake, coffee, tea and grape juice are the dishes which will be prepared for the dinner today.

• I was assigned to cut the vegetables.

• After I am done with the cutting of the cabbages I immediately started the cooking process of the cabbage fry.

• My head chef guided me through out the cooking process of the cabbage fry.

  
  

31/7/2024 (Wednesday) (7.00 am - 3.00pm)

• Today is my last day of work at the kitchen department.

• After entered into the kitchen as usual I started to check the event schedule.

• Nasi lemak, boil eggs, "sambal", "mee hoon goreng", pan cake, potato wedges, rice porridge, coco crunch, corn flakes, tea and coffee are the dishes which will be prepared for the breakfast for today.

• After all the dishes were prepared, I was assigned to bring all the dishes to the buffet area.

• During the breakfast, I helped the steward team to clear all the plates, coffee cups, glasses, forks and spoons from the guest's table.

• I brought all the plates, coffee cups, glasses, forks and spoons which have been used by the guest to the steward area for the washing process.

• I was also assigned by my head chef to inform the chefs about the quantity of the dishes.

• I was assigned to refill up all the dishes during the breakfast.

• After the breakfast, I started to prepare for the lunch.

• I was assigned to help the chefs during the cooking process of the dishes which will be used for the lunch today.

AUGUST

1/8/2024 (Thursday) (8.00am - 5.00pm

• I was assigned to work at the accounting department for the whole month of August.

• The working time at the office is 9 hours which is from 8.00 am to 5.00pm.

• I stated my work at the accounting department by doing some basic works such as entering the accounting data of the hotel into the excel sheet.

  
  

2/8/2024 (Friday) (3.00pm - 11.00pm)

• Since the office is closed on Friday and Saturday, I was shifted to the housekeeping department.

• Today I was assigned to work to do the housekeeping work at the public area.

• I cleaned the toilets at the ground floor.

• I cleaned the "Mayang Sari" restaurant.

• I vacuumed the lobby area and the office.

• I cleaned the basement.

• I cleaned the meeting rooms.

• I cleaned the "Sri Beringin" restaurant.

3/8/2024 (Saturday) (9.00am - 4.00pm)

• Today I was instructed to work at the housekeeping department.

• I was assigned to do the housekeeping work at the guests rooms.

• I cleaned the toilet and the bathroom.

• Then, I collect all the rubbishes from the guests rooms.

• I started to clean the windows of the guests room.

• I also assigned to make the bed at the guests rooms.

4/8/2024 (Sunday) (8.00am - 5.00pm)

• Today I worked at the office.

• I was assigned to key in the accounting data of expenses which were spent during the month of July.

• Information such as type of expense, total amount of the expense and date of the expense have been inserted in the excel sheet and given to the assistant accountant.

• I also have to make sure that there are proper evidence or proof which have been attached with the expense information.

• Receipt or bill of the expenses will be a proper evidence.

  
  

• As usual I was assigned to work at the accounting department.

• The assistant accountant gave me some important papers to do photocopying.

• After I photocopied all the important papers, I kept all the papers in a new file.

• I was also assigned to do some other accounting works.

  
  

  6/8/2024 (Tuesday) (8.00am - 5.00pm)

• Today my manager asked me to go to the all floors and check the status of each room based on the cleanliness of the shower curtain of the bathrooms and the bidet set of the toilets.

• I went to each room to check the status of the shower curtain and the bidet set of the toilet.

• After I am done with the checking, I prepared a check list to write the current status of the shower curtains and the bidet set of the toilets.

  
  

  7/8/2024 (Wednesday) (8.00am - 5.00pm)

• Today I was assigned to print some important documents.

• After I printed it out, my manager asked me to keep the forms safely in a file.

• After completing that work, my manager gave me another work to do. My manager asked me to prepare six meeting rooms etiquettes.

• My manager gave me the sample of six etiquettes list.

• I edited it and printed it.

• Based on my manager's instruction I printed out 8 pieces of six etiquettes list.

• After printed it all, I immediately laminated it.

• After I am done with the lamination process, I bought 8 photo frames and I have put the 8 pieces of the meeting room etiquettes list inside the frames.

• After I am done putting it inside the frames, I started to hang the frames in different places around the hotel.

• The six etiquettes list was hung up at all the meeting rooms.

  
  

  8/8/2024 (Thursday) (8.00am - 5.00pm)

• Today I was assigned to do the account closing procedure for the restaurant "Mayang Sari".

• The first step in the account closing procedure is creating of the excel sheet.

• This account closing procedure was conducted for the month of July.

• Based on the account closing procedure's format, there should be eight columns.

• Code, item, brand, unit, packaging, unit price, quantity and total are the major details which should be included in the excel sheet of the account closing procedure.

  
  

  9/8/2024 (Friday) (7.00am - 3.00pm)

• Since the office is closed on Friday, I was shifted to the food and beverage department.

• I was assigned to prepare the items for the breakfast.

• I was instructed to look after the buffet area during the breakfast.

• I was also assigned to take the plates and cups which have been used by the guests.

• I was instructed to clean the buffet area after the breakfast.

• I was also assigned to prepare all the items for the lunch.

  
  

  10/8/2024 (Saturday) (7.00am - 3.00pm)

• Today I was assigned to work at the housekeeping department.

• I was instructed by the manager to do housekeeping works at the public area.

• I cleaned all the toilets at the ground floor.

• I collected all the new laundry items and send it to the housekeeping workers who are doing the housekeeping work at the guests rooms.

• I send the laundry items such as towels, blankets and other laundry items to the housekeeping workers at each floor.

  
  

  11/8/2024 (Sunday) (8.00am - 5.00pm)

• Today I worked at the office.

• Today I was assigned to prepare the salary of the part time staffs for the month of July based on their working hours.

• I prepared a excel document in order to do the salary counting procedure.

• I have created five columns in the excell sheet in order to fill up all the details regarding the salary of the part time staffs of EDC Hotel & Resorts.

• Today I was assigned to do some accounting works.

• I created a new excel document to key in the information regarding the prices of the laundry services.

• Since there are no any laundry services available at the EDC Hotel & Resorts, all the laundry items which are used at the hotel will be brought to another laundry service company.

• Uni Clean & Hygiene SDN.BHD gives the laundry services for all the laundry items of EDC Hotel & Resorts.

• Table runner, comforter, bed pad, bed spread, table cover, face towel, hand towel, dust mop, bed sheet, skirting and shower curtain are the major laundry items which are sent to Uni Clean & Hygiene SDN.BHD for the laundry services.

13/8/2024 (Tuesday) (8.00am - 5.00pm)

• Today I was assigned to create new file name tags for all the document files which were kept in the office.

• My manager send me a power point document which contained about the format of the file name tags.

• The file name tag should be 40mm of length.

• A sample of the file name tag have been attached in the power point document.

• There are different types of file name tags such as innovation, promotion and audit.

14/8/2024 (Wednesday) (8.00 am - 5.00pm)

• Today I continue to do the file name tags.

• I started to edit the file name tags according to the format which were given in the power point slide of my manager.

• After the editing work, I started to print the file name tags.

• After I have printed the file name tags I started to stick it on the file documents in the office.

15/8/2024 (Thursday) (8.00am - 5.00pm)

• Today I was assigned to do posters for the sign board which is located at the office.

• I was instructed by my manager to create some posters based on the Go Green theme.

• I found some images regarding the Go Green concept in the google site.

• After getting the images I started to do the posters by using Canva.

• Basically, Canva is a graphic design platform which is used for creating various types of digital designs.

16/8/2024 (Friday) (7.00am - 3.00pm)

• Today I was assigned to work at the housekeeping department.

• I worked at the public area.

• I started the day by cleaning the landscape area.

• Then, I cleaned the corridors.

• I also cleaned the banquet hall.

• I cleaned the preparation room which is located behind the banquet hall.

17/8/2024 (Saturday) (3.00pm - 11.00pm)

• Today I was assigned to work at the public area.

• I cleaned the swimming pool area.

• I cleaned the lobby area and the office.

• I cleaned the landscape.

• I collected the rubbishes from the rubbish bins at the lobby area and at the corridors.

18/8/2024 (Sunday) (8.00am - 5.00pm)

• Today I worked at the office.

• Today I was assigned to do some accounting work.

• I was instructed by my manager to collect all bills which were issued during the purchasing process of grocery items and other items which were used by various departments such as kitchen, food and beverages and housekeeping.

• After collecting all the bills from the in charge person of each department, I started to arrange all the bills according to the dates.

• After arranging all the bills according to the dates, I immediately started to paste all the bills in blank papers.

• After pasting the bills on the blank papers, I started to write the bill amount of the bills according to the dates.

• Then, I started to take photo copy of each of the bills.

• After taking photo copy of the bills, I kept both the original bills and the photo copied bills in a file document.

• Today I was assigned to do some basic accounting works.

• I started my day at the office by doing the account sheet for the laundry items for each day.

• I already created an excel sheet and I already inserted the prices of each laundry items which were sent for the laundry services.

• Last week I already updated the prices of the laundry items which were sent for the laundry services based on the latest date.

• After I am done with that work, I was assigned to do the accounting work which is related to the salary of the part time workers.

• I collected all the attendance cards of the part time workers to calculate the working hours.

• After collecting the attendance cards of the part time workers I started to calculate the working hours and I started to write the amount of salary for each day of the part time workers based on their working hours.

• After calculating the working hours and the total salary of the part time workers and sent all the information to the assistant accountant.

20/8/2024 (Tuesday) (8.00am - 5.00pm)

• Today I was assigned to write an official letter to the Treasurer Department of UUM or also known as "Jabatan Bendahari".

• The purpose of the letter was to inform the Treasurer Department regarding the application for the supply of dry and wet raw materials to EDC Hotel & Resorts.

• After I am done with the letter, I send the soft copy of the letter to my manager.

21/8/2024 (Wednesday) (8.00am - 5.00pm)

• I started my day at the office by doing the summary of stock in take by the kitchen department.

• I created a excel document to do the accounting work for the summary of the stock in take by the kitchen department.

• After creating the excel document, I started to fill up the details.

• Details such as the name of the item which have been purchased and its brand name have been inserted in the excel document.

• Other than name of the items and brand names, information such as unit, packaging, unit price, quantity and the total amount have been inserted in the excel document.

22/8/2024 (Thursday) (8.00am - 5.00pm)

• Today I was assigned to do some of the basic accounting works.

• Firstly, I started to do create an excel document to fill up the important details regarding the payments for the hotel rooms which have been have booked through Agoda website.

• Agoda is an international online travel company with operations in Bangkok, Thailand, and a registered office in Singapore. Reservations for hotels, flights and other activities are made easier with Agoda. It belongs to Booking Holdings as a subsidiary.

• Agoda is basically a online hotel booking agency, where the customers can book the hotel room based on their preferences and budget.

• EDC Hotel and Resorts and Agoda are working together for almost 5 years and above.

• A reasonable amount will be sent every month to Agoda as a commission from the EDC Hotel & Resorts.

• Name of the guest, booking date through Agoda, booking ID, check in date, check out date, number rooms booked by the customers, number of night, amount charged and reference number are the details which have been inserted in the excel document.

  
  

  23/8/2024 (Friday) (3.00pm - 11.00pm)

• Today I was assigned to work at the food and beverage department.

• I arranged all the utensils which is needed for the lunch.

• I collected all the utensils such as plates, bowls, cups and other utensils from the store room of the food and beverage department.

• After preparing all the utensils, I immediately started to take all the dishes from the kitchen to the buffet area.

• After shifting all the dishes to the buffet area, I was assigned to take care of the buffet area.

• I added the dishes which have been reduced at the buffet area.

  
  

  24/8/2024 (Saturday) (7.00am - 3.00pm)

• Today I was assigned to work at the public area.

• I vacuumed the lobby area and office.

• After vacuuming the lobby area and the office, I immediately started to clean the basement area.

• I also cleaned the toilets at the basement.

  
  

  25/8/2024 (Sunday) (8.00am - 5.00pm)

• Today I was assigned to continue to do some of the works which is related to the EKSA.

• EKSA stands for "Ekosistem Kondusif Sektor Awam".

• EKSA is the rebranding of the public sector 5S practice implementation which was launched in 2010.

• EKSA's purpose is to generate ideas and activities of creativity and innovation at an organization.

• I was instructed by my manager to prepare the recycle bins to kept at the office area.

• After preparing three recycle bins, I immediately started to wrap the recycle bins with colour papers.

• I wrapped the recycle bin with three different colours such as orange, blue and brown.

• I also prepared a poster which delivers the importance of recycling activity.

  
  

• Today I was assigned to do the tags for the pigeon hole which was located at the hall of the office.

• Pigeon hole refers to the space efficient furniture pieces consisting of small holes on shelves or cabinets where we can place our items in as it best suits our location.

• My manager instructed me to create the tags for the different types of forms which will be always in use by the staffs of EDC Hotel & Resorts.

• I also created tags for the each department of the hotel, so that staffs of each department can put some of the related forms in the shelves which are prepared for their departments.

• I have prepared the tags for the departments such as front office, maintenance, sales and marketing, housekeeping, finance, kitchen, security, food and beverage.

• Other than tags of the departments, I also prepared name tags for the different types of forms which will be used for various purpose.

  
  

  27/8/2024 (Tuesday) (8.00am - 5.00pm)

• Today I was assigned to refill the stationary items which were kept at the store room.

• This store room is located at the office area.

• All the stationary items which are used at the office will be kept at the store room.

• The assistant accountant, Wan Nursyafiqah is the store keeper for the store room which is located at the office area.

• I was instructed by the manager to refill some of the newly bought stationary items in the store room.

• Two boxes of A4 papers and A3 papers were added newly at the office's store room.

• Other than A4 and A3 papers, stationary items such as pens, pencils, clips, staplers, files, liquid papers, sticky flags, white board dusters and double sided tapes were kept at the office's store room.

• I arranged all the stationary items properly according to the tags which were pasted on the shelves.

  
  

  28/8/2024 (Wednesday) (8.00am - 5.00pm)

• Today I was assigned to do the tags for all the document files which are used by the accounting department, sales and marketing departments and by the manager.

• Since the EKSA concept was started to be implemented around UUM, the management of UUM have created a book in order to give a detailed explanation regarding the concept of the EKSA at UUM.

• In that book, UUM have given designs for the tags which should be used for the document files.

• Therefore, I was assigned to copy the design which was given in UUM EKSA book.

• I copied the design in the power point slides and I started to edit it according to the file names which are used by the accounting departments, sales and marketing department and by the manager.

  
  

  29/8/2024 (Thursday) (8.00am - 5.00pm)

• Today I continued to do the new tags for all the file documents which is used at the office.

• Yesterday I already copied the EKSA concept based design in power point and today I started to edit the names of the file document which were used by the office staffs.

• I started my work by doing the tags for all the document files which are used by the accounting department staffs.

• Market list, card stocks Agoda booking, petty cash, invoice, CT ledger, cash counter collection and credit card counter collection are the title of the tags which I have done for each document file at the office.

• After I edited all the tags in the power point, I immediately started to paste the tags onto the file documents based on the titles of the file documents.

  
  

  30/8/2024 (Friday ) (3.00pm - 11.00pm)

• Today I was assigned to work at the public area.

• I started to clean all the meeting rooms.

• Then, I started to clean the banquet room.

• After I am done with the cleaning of the banquet room, I immediately started to clean all the toilets at the ground floor.

  
  

  31/8/2024 (Saturday) (Public Holiday)

• Public holiday was given due to the Independence Day of Malaysia.

  
  

  SEPTEMBER

  1/9/2024 (Sunday) (8.00am - 5.00pm)

• Today I continued to do the tags for the file documents which are kept at the office.

• Yesterday I already finished pasting the tags for all the files which are used by the staffs at the accounting department.

• Today I started to do the editing work of the tags for the file documents which are used by the sales and marketing department.

• Event order, receipt, menu, memorandum, data base and cancel event are the titles of the file documents which are used at the sales and marketing department.

• After I am done with the editing work of the tags, I started to print it.

• After I am done with the printing work, I immediately started to paste the tags onto the file documents.

• After I have finished pasting all the tags, I immediately started to rearrange back all the file documents in the shelves.

  
  

• Today I was assigned to help the assistant accountants to take out some old files from the shelves and transferred it to the office store room.

• After bringing all the old accounting files, I started to arrange it according to the years.

• After finish arranging all the old files in the office store room, I started to update the details of the laundry service in the excel document.

  3/9/2024 (Tuesday) (8.00am - 5.00pm)

• Today I was assigned to continue the EKSA related works.

• My manager instructed me to create a big daily calendar by using the recycle items.

• I started to do the daily calendar by using a cardboard box.

• Firstly, I cut the box into one long piece.

• Then, I started to edit the dates and months in the word document.

• I started to do the dates first in the word document.

• I started to type all the dates from 1 to 31.

• After typing all the dates I started to type the months.

• I typed the months from January to December.

• After typing the months and dates I immediately started to type the years.

• After I am have finished typing the months, dates and years, I immediately started to print out it.

• After printing out the dates, months and the years, I continue to cut it and laminate it.

• After laminating it, I started to paste the papers of the dates, months and years on the cardboard box.

• I used the EKSA design for the background of the calendar.

• After I have completed the calendar using the recycle items, I pasted it on the notice board of EKSA.

  
  

  4/9/2024 (Wednesday) (8.00am - 5.00pm)

• Today I was assigned to do some accounting works.

• Firstly, I started to insert all the billing details in the excel document.

• I was assigned to insert all the information of the bills which have been by given by the staffs of various departments of the hotel.

• The head chef and the food and beverage head always buys the essential items which is used in their department such as raw materials and other items.

• The staffs will always uses hotel money to buy the items for their departments.

• During the purchase of the items they will take bills for all the purchasing items.

• Then, the bills will be sent to the accounting department.

• All the bills will be pasted in white papers.

• Then the total amount of each bill will written in the bill papers.

• After that, all the details of the bills will be inserted in the excel document.

• Information such as date of the bill issued and the bill amount will be inserted in the excel document.

  
  

  5/9/2024 (Thursday) (8.00am - 5.00pm)

• Today I was assigned to do photocopy of some important forms that have been given by the assistant accountants.

• After I am done with the photocopying work of the forms, I continue to do some other works.

• As usual I was responsible of inserting the information regarding the laundry items which have been given to the laundry service.

• As usual I started to insert basic information such as the date of the laundry items have been delivered, the name of the laundry materials and the amount charged for each of the laundry items and the total amount of all the laundry items according to each date.

  
  

  6/9/2024 (Friday) (7.00am - 3.00pm)

• Today I was assigned to work at the housekeeping department.

• I cleaned all the guest rooms.

• I cleaned the toilet and bathroom of the guests rooms.

• I also cleaned the mirror of the toilet.

• I cleaned the window of the guests rooms.

• I collected all the rubbishes from the guests rooms.

  
  

  7/9/2024 (Saturday) (3.00pm - 11.00pm)

• Today I was shifted to the public area.

• Firstly, I started to clean the landscape.

• Then, I started to clean the corridors.

• After cleaning the corridors, I started to clean the "Sri Beringin" restaurant.

• I also cleaned the banquet hall.

• I vacuumed all the meeting rooms.

  
  

  8/9/2024 (Sunday) (8.00am - 5.00pm)

• Today I was assigned to do some basic office works.

• I was instructed by the manager to prepare the Event Order form for the upcoming events of the hotel.

• I started to do the event order by inserting some of the basic information such as the date and schedule of the events.

• The event schedule contains of some important details such as date and time and every activity which will be organized during the event.

• The menu of dishes which will be given during the events is also recorded in the event order.

• Other than that, the financial details is also recorded in the event order form.

• The amount of the events is also recorded in the event order form.

• The setting of the hall is also recorded in the event order form.

  
  

  
  

• Today I was assigned to do some accounting works.

• Firstly, I started to do the list of the laundry items of the hotel which have been given to laundry service.

• As usual, I started to insert the name of all the laundry items and the amount of each laundry item and the total amount.

• I was also assigned to arrange the items at the office store room.

• I arranged items such as A4, A3 papers and other stationary items at the store room of the office.

10/9/2024 (Tuesday) (8.00am - 5.00pm)

• Today I was assigned to work at the office.

• I was assigned to do some accounting works.

• Firstly, I continue to insert the details of the laundry items service.

• I inserted the details such as the names of the laundry items and the amount of each of the laundry item.

11/9/2024 (Wednesday) (8.00am - 5.00pm)

• Today I was assigned to prepare some documentation based on the instruction of the manager.

• I also assigned to do the photo copying works.

• I also assigned by the manager to help the two assistant accountants in doing the accounting works.

12/9/2024 (Thursday) (8.00am - 5.00pm)

• Today I continue to work at the office.

• Today my manager instructed me to clean the pantry room of the office.

• I remove all the old utensils and old things from the pantry room.

• I also washed all the plates and cups which were kept at the pantry room.

• I was instructed by the manager to do some documentation works such as preparing letters and other documentation works.

13/9/2024 (Friday) (3.00pm - 11.00pm)

• Since the office is closed on every Friday, I was shifted to do the housekeeping works at the public area.

• I cleaned the toilets at the ground floor.

• I also cleaned the banquet hall.

• I cleaned the corridors.

• After cleaning the corridors, I started to vacuum the lobby area and the office.

14/9/2024 (Saturday) (3.00pm -11.00pm)

• Today I worked at the food and beverage department.

• I was assigned to prepare utensils and other items for the dinner.

• After preparing all the items for the dinner, I was assigned to take care of the buffet area.

• I also collect all the plates and cups which have been used by the guests.

15/9/2024 (Sunday) (8.00am - 5.00pm)

• Today I was assigned to work at the office.

• I started the day with doing the accounting works.

• I was also assigned to do photo copying works.

• Public holiday was given due to the Malaysia Day.

17/9/2024 ( Tuesday) (7.00am - 3.00pm)

• Today I was shifted to the housekeeping department.

• I cleaned the leaves at the landscape.

• Then, I cleaned the corridors.

• I cleaned the "Mayang Sari" restaurant.

• I cleaned the toilets at the "Mayang Sari" restaurant.

18/9/2024 (Wednesday) (3.00pm - 11.00pm)

• Today I continued to work at the public area.

• I started the day by doing the cleaning works at the meeting rooms.

• I cleaned the banquet hall.

• I also cleaned the toilets at the ground floor.

19/9/2024 (Thursday) (7.00am - 3.00pm)

• Today I was assigned to work at the food and beverage department.

• I started to arrange plates and other important items which are needed for the breakfast.

• After preparing all the items, I immediately started to shift all the dishes to the buffet area.

• I cleaned up the tables of the guests after the dinner and prepared the needed things for the breakfast for the next day.

20/9/2024 (Friday) (7.00am - 3.00pm)

• Today I was assigned to work at the food and beverage department.

• I started the day by shifting all the dishes to the buffet area.

• I was instructed to add the dishes at the buffet area.

• I also collect all the plates and cups which have been used by the guests.

21/9/2024 (Saturday) (3.00pm 11.00pm)

• Today I was assigned to work at the public area.

• I cleaned the basement.

• I cleaned the toilets at the basement.

• I cleaned the lobby area and the office.

• I cleaned the banquet hall.

• I cleaned the meeting rooms.

22/9/2024 (Sunday) (9.00am - 4.00pm)

• Today I was assigned to work at the housekeeping department.

• I cleaned all the guest rooms.

• I cleaned the toilets and bathrooms of the guest rooms.

• I was assigned to make the bed.

• Today I was assigned to work at the public area.

• Today I was assigned to clean the ground floor and the corridors.

• I also cleaned the backyard of the hotel.

• I cleaned the toilets at the ground floor.

24/9/2024 (Tuesday) (3.00pm - 11.00pm)

• Today I was assigned to work at the housekeeping department.

• I cleaned the toilet and the bathroom of the guests rooms.

• I threw away all the rubbishes at the guests rooms.

• I cleaned the toilet mirror.

• I added some items at the guests rooms such as sugar packets, tea packets and mineral water bottle.

25/9/2024 (Wednesday) (7.00am - 3.00pm)

• Today I was assigned to work at the food and beverage department.

• I worked as a waiter.

• I arranged all the necessary items at the buffet area.

• After the breakfast starts, I was instructed by the manager to take care of the buffet area.

• I was instructed to clean the tables and the buffet area after the breakfast.

• I arranged all the items for the lunch.

• Before the lunch starts, I was assigned to bring all the dishes to the buffet area.

26/9/2024 (Thursday) (3.00pm - 11.00pm)

• Today I was assigned to do the housekeeping work at the public area.

• I started to vacuum the banquet hall.

• I cleaned the ground floor and the corridors.

• I cleaned all the meeting rooms.

• I cleaned all the toilets at the ground floor.

27/9/2024 (Friday) (7.00am - 3.00pm)

• Today I was assigned to clean the guests rooms.

• I cleaned the toilets and the bathrooms of the guests rooms.

• I also make the bed.

  
  

  28/9/2024 (Saturday) (3.00pm - 11.00pm)

• Today I was assigned to work at the public area.

• I cleaned all landscape area.

• After I am done cleaning the landscape, I started to clean the "Sri Beringin" restaurant.

• I mopped and swept the "Sri Beringin" restaurant.

• I also cleaned all the toilets at the ground floor.

• I put new toilet tissues at the toilets.

  
  

  29/9/2024 (Sunday) (7.00am - 3.00pm)

• Today I was instructed by the manager to work at the food and beverage department.

• I prepared all the important things which are needed for the breakfast.

• I arranged utensils such as plates, cups, forks and spoons at the buffet area.

• ]I also put a toaster at the buffet area.

• Guests will usually use the toaster to toast the breads.

• I was also assigned to inform the chefs at the kitchen if any of the dishes is going to finish.

• For example, if sausages, fish balls, scrambled eggs and rice porridge is finished, the chefs will immediately cook again all that dishes to be add in the buffet area.

  
  

• Today is the last day of my internship period at EDC Hotel and Resorts.

• Today I was assigned to work at the housekeeping department.

• I was assigned to clean the guests rooms at the third and fourth floors.

• After I came to the work, I took the room list from the front office workers at the lobby.

• The details regarding the rooms which should be cleaned will be stated at the room list form.

• After getting the room list, I gave the list to my co worker.

• I started to do the rooms at the third floor.

• After doing the rooms at the third floor and I continued the work at the fourth floor.

• As usual, I cleaned the toilets of the guest rooms.

• I make the bed and cleaned the toilet mirror and the window of the guests rooms.