Group 4 - Planning by Stevenson, Tricia https://padlet.com/triciastevenson/cxbreakout2group4 en-us 2021-12-01 03:20:19 UTC 2021-12-15 04:53:09 UTC hello@padlet.com https://padlet-uploads.storage.googleapis.com/1413312923/6c68243280f2d8d38598474e1dfc11e5/wsp_logo.png Well-run handover phases. Ideally having a PM involved in the bid and delivery of the project. Needs to be more consistent triciastevenson https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922069466 2021-12-01 05:29:33 UTC https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922069466 Better aligning holistic engagement activities with the clients triciastevenson https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922072031 2021-12-01 05:32:18 UTC https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922072031 Better knowledge sharing of good examples of planning documentation - how to better use the tools that we do have triciastevenson https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922073730 2021-12-01 05:34:05 UTC https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922073730 Mentoring people across the business to ensure consistency in client experience, particularly in non-technical skills. Something that we do in patches but that we could grow on triciastevenson https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922076006 2021-12-01 05:36:42 UTC https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922076006 We have all the tools, we need to teach people how to use them triciastevenson https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922078284 2021-12-01 05:39:00 UTC https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922078284 Empowering people and building the client experience culture. triciastevenson https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922078560 2021-12-01 05:39:21 UTC https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922078560 Include the younger generation and people from across the business on planning events, positioning etc. triciastevenson https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922079599 2021-12-01 05:40:36 UTC https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922079599 Influence the market - getting involved early with clients and shape the scope so there is better outcomes for communities, clients and WSP. triciastevenson https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922080725 2021-12-01 05:41:51 UTC https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922080725 Expectation that pursuits and bid team are going to be running the pursuit and not getting senior team members in early enough triciastevenson https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922082602 2021-12-01 05:43:52 UTC https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922082602 Stop using the word busy triciastevenson https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922083002 2021-12-01 05:44:17 UTC https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922083002 Thinking that clients are somebody else's responsibility triciastevenson https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922083525 2021-12-01 05:44:52 UTC https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922083525 Build a work winning culture - get people excited to get involved triciastevenson https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922084035 2021-12-01 05:45:23 UTC https://padlet.com/triciastevenson/cxbreakout2group4/wish/1922084035