Suggestions basics by

Suggestions in USP

astramentore — 2023-06-26 07:58:54 UTC

Increase sales/revenue/money

astramentore — 2023-06-26 07:59:05 UTC

Increase traffic

astramentore — 2023-06-26 07:59:19 UTC

Steps to offer suggestion

astramentore — 2023-06-26 08:01:37 UTC

1.Send opener to the user
2.Open USP
3.Choose suggestion
4.Send suggestion roadmap after the main roadmap and reply from the user
5.Jump in with suggestion after the solution, do through the formula
6.Show the tool right away - send the link
7.Guide step by step

Suggestion in downtime

astramentore — 2023-06-26 08:04:34 UTC

1.Use when you have more than 1 downtimes
2.Make it under the sauce "While I am checking this, to make a waiting time beneficial for you, I've noticed a little tip that can help your site to increase ..... Let me show you real quick, please follow me"
3.Make sure you finish it with the user
4. If you switched attention to the issue with the user, finish it and then get back to suggestion again

How to reach successful implementation?

astramentore — 2023-06-26 08:04:59 UTC

user in a hurry

astramentore — 2023-06-26 08:27:11 UTC

It take just 2 clicks to enable that

It is really fast and I'll help you to do it

It won't take you more than 2 mins

I don't need that

astramentore — 2023-06-26 08:27:24 UTC

If you give value about sales or traffic before the suggestion it will be okay

suggestion is already done, but still in USP

astramentore — 2023-06-26 08:27:38 UTC

check the Info tab - apps installed before suggesting

send the interaction to me , so I can report it, it's a bug

site completion

astramentore — 2023-06-26 09:23:13 UTC

Suggestion formula for chat

astramentore — 2023-06-26 09:25:47 UTC

Value

astramentore — 2023-06-26 09:26:50 UTC

I've noticed a little tip for your site that can help you to increase sales/increase traffic/make sure your site is ready (complete)

Present a tool

astramentore — 2023-06-26 09:27:25 UTC

You can easily remind your customers about the upcoming booking, so they don't miss them and show up on time

Call to action

astramentore — 2023-06-26 09:27:59 UTC

Let me show you how you can access it

Let me show you where it is located in your account

Let me show you real quick how you can do that

Please follow me

Guide them to the tool (link + screenshot)

astramentore — 2023-06-26 09:29:16 UTC

Please click here and tell me if you see the Gift card section

(send screenshot)
+
wait for the user reply

Implementation steps

astramentore — 2023-06-26 09:29:47 UTC

Let's try to do it right now, so I will show you the process to make sure you are all set

It will take only 2 clicks to enable it

Please click here, now click here

NO SUGGESTIONS

astramentore — 2023-06-26 09:35:07 UTC

-if the user is angry
-if user is super frustrated

Suggestion formula for call

astramentore — 2024-02-09 07:19:32 UTC

Value + Present a tool

astramentore — 2024-02-09 07:19:41 UTC

That ..... help you to increase sales (traffic)

You can easily remind your customers about the upcoming booking, so they don't miss them and show up on time (from USP)

Navigate the user to the tool

astramentore — 2024-02-09 07:19:46 UTC

Let me show you where it is located, could you click for me .... now go here.... no click here.. okay , can you see the screen which says "....." Great! That's exactly what we need!

Implementation steps

astramentore — 2024-02-09 07:19:58 UTC

Let's try to do it right now, so I will show you the process to make sure you are all set

It will take only 2 mins

Please click here, now click here

If resolved - Wrap up the issue

astramentore — 2024-02-09 07:25:25 UTC

Sarah, I'm glad we were able to manage with the issue we had!

Jump in with suggestion

astramentore — 2024-02-09 07:25:37 UTC

Let's jump in to a tip I've mentioned in the beginning/

Before you go, let me also show you something useful for your site. it is completely free and will be my pleasure

escalation/not resolved

astramentore — 2024-02-09 09:12:58 UTC

I will forward your case immediately, so the relevant team will take care asap! I understand how important this is for you!

I want to make our conversation today beneficial for you, I've noticed a little tip for your site , it is completely free and will be my pleasure!

escalation/not resolved

astramentore — 2024-02-09 09:17:54 UTC

I will forward your case immediately, so the relevant team will take care asap! I understand how important this is for you!

I want to make our conversation today beneficial for you, I've noticed a little tip for your site , it is completely free and will be my pleasure!

If resolved - Wrap up the issue

astramentore — 2024-02-09 09:18:35 UTC

Sarah, I'm glad we were able to manage with the issue we had!