https://padlet.com/willhmunger/5pdkwlyl2uxq Fall 2018 Casebook Project en-us 2019-03-04 20:52:23 UTC 2025-10-27 14:36:17 UTC hello@padlet.com willhmunger https://padlet.com/willhmunger/5pdkwlyl2uxq/wish/337676242 On April 9th 2017 a passenger was forcibly removed from a United Airlines flight after being selected to give up his seat to make room for a crew member. ]]> 2019-03-04 21:04:02 UTC https://padlet.com/willhmunger/5pdkwlyl2uxq/wish/337676242 willhmunger https://padlet.com/willhmunger/5pdkwlyl2uxq/wish/337677569 On April 10th United Airlines CEO, Oscar Munoz, released a statement coldly apologizing for the situation and vowing to investigate further into what happened. Many customers began to boycott the airline. ]]> 2019-03-04 21:08:31 UTC https://padlet.com/willhmunger/5pdkwlyl2uxq/wish/337677569 willhmunger https://padlet.com/willhmunger/5pdkwlyl2uxq/wish/337678533 Customers begin confronting United Airlines on social media sites. ]]> 2019-03-04 21:11:07 UTC https://padlet.com/willhmunger/5pdkwlyl2uxq/wish/337678533 willhmunger https://padlet.com/willhmunger/5pdkwlyl2uxq/wish/337680375 On April 10th, United Releases a memo to their employees providing details on the situation. The document seems to put the fault on the passenger.]]> 2019-03-04 21:13:43 UTC https://padlet.com/willhmunger/5pdkwlyl2uxq/wish/337680375 willhmunger https://padlet.com/willhmunger/5pdkwlyl2uxq/wish/337682786 On April 11th Oscar Munoz released a new statement claiming that United Airlines takes full responsibility for the situation and promises that they will do better. ]]> 2019-03-04 21:17:12 UTC https://padlet.com/willhmunger/5pdkwlyl2uxq/wish/337682786