ServiceMax IE/UK SLT Retrospective by Chris Mclvor https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi en-us 2020-12-09 16:29:23 UTC 2020-12-10 14:35:18 UTC hello@padlet.com https://padlet.net/icons/png/1f3dd.png What did we do well? christopher_mcivor https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1002926906 2020-12-09 16:42:04 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1002926906 What can we improve? christopher_mcivor https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1002927726 2020-12-09 16:42:14 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1002927726 Things to think about as an entire project team including technicial team, business, testers, SMEs etc christopher_mcivor https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1002929424 How was the project run?
Did we have the right SMEs and support?
What was testing / training like?
How did we manage being remote?
Were we accepting or resistant to change?
What would have made us more efficient?
Were the meetings and cadence effective?
Was the solution as expected?]]> 2020-12-09 16:42:34 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1002929424 AQ https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006147123 Leaving the complex integration work until the very last week before scheduled Go Live

Left little / no time for testing, understanding & fall back if delays were met 

]]> 2020-12-10 14:09:03 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006147123 End To End Process Testing https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006152947 In the UK we haven't yet completed end to end process testing (all processes). This is an important part of the implementation and is needed to ensure we encounter no surprises on issues on go live. ]]> 2020-12-10 14:10:18 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006152947 https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006153825 Remote training was a new challenged. I think it was recieved well by the FTs. we must keep feeding video and support over the next few weeks]]> 2020-12-10 14:10:31 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006153825 Technical analysis up front to find issues with data/ integration christopher_mcivor https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006155772 2020-12-10 14:10:54 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006155772 KD https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006157070 Preparation was critical
Involving as many users as possible supported highlighting issues and getting buy in from all
After go live support was and still is critical to maintaining buy in from all

User training, was difficult to allocate time with small engineer team

Time lines were very tight and our day to day duties were impacted

]]> 2020-12-10 14:11:11 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006157070 https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006157295 Comms were very good throughout]]> 2020-12-10 14:11:14 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006157295 Being able to demo the US solution really early. Drip feed of content / questions christopher_mcivor https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006157712 2020-12-10 14:11:19 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006157712 Defined owners of ERP, IE it is easy with Roel, SAP more challenging christopher_mcivor https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006159431 2020-12-10 14:11:41 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006159431 https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006160366 Great to have support from US colleagues]]> 2020-12-10 14:11:54 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006160366 US demos helped alot in the early days https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006165141 2020-12-10 14:12:56 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006165141 Discovery could be improved, to concetrate on areas that created most difficulty https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006165219 2020-12-10 14:12:57 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006165219 AQ https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006165610 Great to have the support & production knowledge of the system from the US Team who us it]]> 2020-12-10 14:13:02 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006165610 Maybe on the discovery days we should have involved more peolple. The parts challenges may have been explained more. https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006169684 2020-12-10 14:13:53 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006169684 christopher_mcivor https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006170055 Reiterate the approach we are taking to prevent scope creep]]> 2020-12-10 14:13:58 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006170055 AQ https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006170539 Testing & Training ended resource usage was quite high and difficult to cover it whilst staying on top of Day to Day functions
 ]]> 2020-12-10 14:14:05 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006170539 Meetings https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006172091 While team meetings were important - they took up alot of time out of our day to day schedule and maybe there could of been less to not have as much as an impact on own roles. 

]]> 2020-12-10 14:14:24 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006172091 Improve change menagement aproach https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006173571 2020-12-10 14:14:42 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006173571 AQ https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006180246 Communications
Training Materials
Testing Materials]]> 2020-12-10 14:16:09 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006180246 Cretae more training videos that can be used later https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006180436 2020-12-10 14:16:12 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006180436 It would have been better to understand the gaps upfront current process - vs new world https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006181321 2020-12-10 14:16:24 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006181321 AQ https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006223559 Post Go Live support and follow up has been great]]> 2020-12-10 14:25:13 UTC https://padlet.com/christopher_mcivor/5p1wjrlcvs39jyzi/wish/1006223559