Case Study 4.2 by Amanda Chafin

Brief Summary of the Problem

amandachafin — 2024-06-12 14:18:34 UTC

Organization: St. Luke Lutheran Church and School

Problem: Communication or lack thereof is confusing and creates conflict within the organization.

Data Collected

amandachafin — 2024-06-12 14:30:35 UTC

After meeting with pastors and the school team (principal/teacher), the team decided to get a consultant's outside help to gather data on the organization's communication systems and processes.

Interventions- 5 Action Areas

amandachafin — 2024-06-12 14:45:30 UTC

After conducting interviews, surveys, and reviewing the organization's documents, the consultant discussed with the team the findings and implications along with a cause analysis. (Table C.4.1: pg. 519-521)

The table above shows the accepted action areas the team agreed upon.

Lessons Learned

amandachafin — 2024-06-12 15:00:35 UTC

The results of the interventions are unknown, however, the lessons learned were vital to the organization's future. The above chart is a summary of the lessons learned.

Insights

amandachafin — 2024-06-12 15:47:32 UTC

AHA!

amandachafin — 2024-06-12 15:51:47 UTC

Communication is KEY, but it must be effective and consistent.