APAC Support Model Today - Benchmarked by Chita Mulianing Tyas https://padlet.com/chitakoesoemo/5jgfnyusoywp A session to provide your opinions / thoughts on our current support system and what we can enhance en-us 2019-08-30 04:44:17 UTC 2026-02-05 17:34:59 UTC hello@padlet.com https://padlet.pics/1/image.webp?t=g_auto&url=https%3A%2F%2Fpadlet.net%2Ficons%2Fpng%2F1f64c.png Ticketing System chitakoesoemo https://padlet.com/chitakoesoemo/5jgfnyusoywp/wish/378549022 What can we change to our ticketing system today? ]]> 2019-08-30 04:44:17 UTC https://padlet.com/chitakoesoemo/5jgfnyusoywp/wish/378549022 Severity Level chitakoesoemo https://padlet.com/chitakoesoemo/5jgfnyusoywp/wish/378549023 Do you agree on the severity level defined by Europe? How severity level can help us in addressing the right issue and how we work today?]]> 2019-08-30 04:44:17 UTC https://padlet.com/chitakoesoemo/5jgfnyusoywp/wish/378549023 Communication To User chitakoesoemo https://padlet.com/chitakoesoemo/5jgfnyusoywp/wish/378549024 Do we communicate clear enough on how we support Workday and other HR systems to our user today? What needs to be changed / started?]]> 2019-08-30 04:44:17 UTC https://padlet.com/chitakoesoemo/5jgfnyusoywp/wish/378549024 How to empower our tier 1 support to provide answers to repetitive issues? chitakoesoemo https://padlet.com/chitakoesoemo/5jgfnyusoywp/wish/378553018 2019-08-30 05:24:16 UTC https://padlet.com/chitakoesoemo/5jgfnyusoywp/wish/378553018 Does current global call work to communicate changes and proposed ideas? chitakoesoemo https://padlet.com/chitakoesoemo/5jgfnyusoywp/wish/378553674 2019-08-30 05:33:57 UTC https://padlet.com/chitakoesoemo/5jgfnyusoywp/wish/378553674 What do you call "Critical" Issues that grants the direct access to HRTS? chitakoesoemo https://padlet.com/chitakoesoemo/5jgfnyusoywp/wish/378579006 2019-08-30 08:24:20 UTC https://padlet.com/chitakoesoemo/5jgfnyusoywp/wish/378579006 Do you think more people should have access to ALM? means tier 1 or tier 2? chitakoesoemo https://padlet.com/chitakoesoemo/5jgfnyusoywp/wish/378579471 2019-08-30 08:27:21 UTC https://padlet.com/chitakoesoemo/5jgfnyusoywp/wish/378579471