ITS Management Process - CSC 08/19/16 by dan https://padlet.com/daniel_jones1/5geswenk36si Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-08-19 13:26:29 UTC 2026-01-03 09:28:33 UTC hello@padlet.com DAILY WORK daniel_jones1 https://padlet.com/daniel_jones1/5geswenk36si/wish/118910747 Report out on the following and assign an owner.  Do not problem solve.
Staffing: full staff
Road blocks:  How often is Password station being updated with new users?  seeing more and more users not enrolled - Frank
                                                                                                           REMINDERS

Please ensure that all tickets related to Sev 1 or 2 are related as Duplicate of and changed to a Sev 3 or 4

Queue this week: Carlos CSC queue (3880 - Noel, Abdalla, Erick)
Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for yesterday: ABR 6.87 and FCR 70.85 customer inputs into the help desk portal 1275






]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_jones1/5geswenk36si/wish/118910747 ANNOUNCEMENTS daniel_jones1 https://padlet.com/daniel_jones1/5geswenk36si/wish/118910748 Provide global information, celebrations, organizational announcements, birthdays, etc.
Planning on a Happy Hour to recognize Jason and Erick. Tentative plans are for Thursday Sept 1.  Place TBD

Less than 24hrs until go live for EPIC at HH.

]]> 2015-12-08 16:57:56 UTC https://padlet.com/daniel_jones1/5geswenk36si/wish/118910748 RECOGNITION daniel_jones1 https://padlet.com/daniel_jones1/5geswenk36si/wish/118910749 Discuss achievements/successes/patient stories/Recognition
Like to recognize Robert deffley and Kim for their work with a customer yesterday.  Very appreciative
Great job by the entire team yesterday.  Nights and days were both under 8% ABR
Like to thank Erick for his Hard work and everything that he has done for the team. Good luck to you.]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_jones1/5geswenk36si/wish/118910749