The Gateway provides information, advice and assistance on a wide range of topics and enquiry areas such as money advice, housing, welfare benefits, child behaviour, child care, school attendance, health and well-being, parental support and much more.

Who is Cardiff Family Gateway for?

Any professional, parent, child or young people or member of the public across Cardiff who would like information, advice and assistance regarding the well-being of a child.

What can people expect from Cardiff Family Gateway -

Contact Officers will help you navigate the system, talk you through an assessment and triage to discuss your concerns and needs. Clear referral path into appropriate specialist services and provisions. Referrals with a clear safeguarding concern are directed to a social worker who will make a decision regarding the service best placed to support the family.

The Family Gateway works alongside and refers directly into both the ‘Family Help’ and ‘Support 4 Families’ teams for when families need short term intervention or facing more complex, severe issues.

How much does the service cost to access

Cardiff Family Gateway is a free service.

How people can access Cardiff Family Gateway -

Referrals or requests for information, advice and assistance can be made by professionals, parents, children and young people or members of the public by telephoning the Family Gateway on 03000 133 133, via email ContactFAS@cardiff.gov.uk

parents/carers through one to

one sessions, alongside our

young people’s service (11-25year olds) and

through workshops run across

Cardiff.

We accept referrals from

professionals, young people,

and parents or carers.

To make a referral please get

in contact with the team via

email:

SHOT@ymcacardiff.wales or

call us on: (029) 2046 5250

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