"Authenticity requires vulnerability, even in the workplace. Authenticity means knowing your own motives and being able to share those motives. Authenticity means having personal boundaries, maintaining those boundaries, and respecting the boundaries of the other person. Authenticity involves keeping information confidential, and having integrity, meaning that you are living by your values."

(Moore & Khan, 2021)

"Competence includes 3 elements: ability, accountability, and reliability. We trust people when we think that they have the knowledge and skills to do what they are being asked to do (i.e., they have the ability to do it). We trust people when they hold themselves accountable, meaning they own their own mistakes and apologize when appropriate. We trust people when they are reliable and follow through by doing what they said they would do. Competence also runs in two directions: 1) your trust in their competence and 2) their trust in your competence. Both need to be in place to build a strong and trusting relationship."

(Moore & Khan, 2021)

"Connection is about building a link with the other person. This starts by identifying shared values and shared interests. It is also easier to connect with people when both parties enter interactions with a mindset of non-judgment. Taking this even one step further, it is easier to build trust when we attribute other people’s words and actions with the best possible intentions. Finally, connection also involves having and expressing empathy – this means being able to take the perspective of another person, even if you do not agree with them, and being able to communicate that you can see their perspective and understand their feelings."

(Moore & Khan, 2021)