Concept Map: Observation of Southwest Airlines Boarding Process by https://padlet.com/michelle_savoie/57m8zwievreov3yl en-us 2023-09-29 17:59:02 UTC 2023-09-29 18:52:32 UTC hello@padlet.com Key Assertion: The Southwest Airlines boarding process is unique to the airline. michelle_savoie https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726411186 2023-09-29 17:59:38 UTC https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726411186 Assertion 1: Pre-Boarding Preparation michelle_savoie https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726411509 2023-09-29 17:59:58 UTC https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726411509 Assertion 2: Boarding Groups michelle_savoie https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726411601 2023-09-29 18:00:04 UTC https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726411601 Assertion 3: Boarding Sequence michelle_savoie https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726411703 2023-09-29 18:00:10 UTC https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726411703 Subassertion 1a: Gate Setup michelle_savoie https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726418483
  • Before boarding, Southwest Airlines makes announcements for boarding group A to line up in numerical order at the grey, numbered pilons.
  • This involves arranging queuing lanes and ensuring that flight information is displayed properly.
  • Screens in the boarding area display which group should line up and the numbers that are currently boarding.
    • ]]>     2023-09-29 18:06:27 UTC https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726418483     Subassertion 1b: Passenger announcement michelle_savoie https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726419306
  • Gate agent makes announcements to inform passengers about the boarding process.
  • These announcements include boarding instructions when family boarding will occur.
    • ]]>     2023-09-29 18:07:13 UTC https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726419306     Subassertion 1c: Initial line formation michelle_savoie https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726419711
  • As passengers arrive, those in boarding group A line up in their numerical position.
  • Those in other boarding groups either sit in the gate area or stand near the boarding line to move more quickly to their boarding position when their group is called.
    • ]]>     2023-09-29 18:07:38 UTC https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726419711     Subassertion 2b: A, B, and C Groups michelle_savoie https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726420363
  • Passengers are categorized into three boarding groups: A, B, and C.
  • Boarding position depends on fare level and check-in time.
    • ]]>     2023-09-29 18:08:15 UTC https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726420363     Subassertion 2b: Family Boarding michelle_savoie https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726420895
  • Families travelling with young children, but are not in boarding group A, are able to board between groups A and B.
    • ]]>     2023-09-29 18:08:43 UTC https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726420895     Subassertion 2c: Priority Boarding michelle_savoie https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726421514
  • Certain passengers, such as those who purchased a Business Select Fare, receive priority boarding positions of A 1-15.
  • Passengers who pay an additional fee for EarlyBird Check-In also receive boarding group A positions.
    • ]]>     2023-09-29 18:09:14 UTC https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726421514     Subassertion 3a: A Group First michelle_savoie https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726422500
  • Passengers who paid for Business Select or paid to upgrade boarding position board with group A.
  • Boarding group A not asked to gate check their larger carry-on bags, but groups B and C were.
    • ]]>     2023-09-29 18:10:08 UTC https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726422500     Subassertion 3b: Numbered Positions Within Groups michelle_savoie https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726423371
  • No assigned seat numbers, passengers choose from any open seat once they board.
  • The better boarding position a passenger has, the more seat options available.
    • ]]>     2023-09-29 18:11:01 UTC https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726423371     Subassertion 3c: General Boarding michelle_savoie https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726423715
  • Southwest Airlines has an open seating policy.
  • Seats tend to fill from the front to the back, with middle seats being the last to be chosen.
    • ]]>     2023-09-29 18:11:23 UTC https://padlet.com/michelle_savoie/57m8zwievreov3yl/wish/2726423715