Customer Service by Triona https://padlet.com/tboyle/Holidayinn Research P1 en-us 2018-01-30 08:02:57 UTC 2025-10-21 02:40:34 UTC hello@padlet.com 1. Customer Service tboyle https://padlet.com/tboyle/Holidayinn/wish/225963220 first impressions; 

company image eg logo, premises, organisational efficiency; 

speed and accuracy of service; 

consistency; 

products and services offered; 

meeting customer needs; 

offering information and advice; 

dealing with complaints; 

dealing with problems; 

meeting and exceeding customer
expectations

]]> 2018-01-30 08:05:01 UTC https://padlet.com/tboyle/Holidayinn/wish/225963220 2. Importance to the organisation tboyle https://padlet.com/tboyle/Holidayinn/wish/225963436 keeping existing customers satisfied; 

increasing customers’ loyalty; 

ensuring repeat business; 

enhancing an organisation’s image; 

providing an edge over the competition; 

increasing sales and usage by attracting new customers; 

the consequences of poor customer service for the customer, the staff and the organisation]]> 2018-01-30 08:06:02 UTC https://padlet.com/tboyle/Holidayinn/wish/225963436 Uniform https://padlet.com/tboyle/Holidayinn/wish/226019757 2018-01-30 11:21:10 UTC https://padlet.com/tboyle/Holidayinn/wish/226019757 Logo https://padlet.com/tboyle/Holidayinn/wish/226020177 2018-01-30 11:22:43 UTC https://padlet.com/tboyle/Holidayinn/wish/226020177 Speed and accuracy https://padlet.com/tboyle/Holidayinn/wish/226020455 Trained staff force means speed and efficientcy when dealing with customers e.g. check in ]]> 2018-01-30 11:23:39 UTC https://padlet.com/tboyle/Holidayinn/wish/226020455 Consistency https://padlet.com/tboyle/Holidayinn/wish/226020862 repeating questions In order to work through large number of customers and customers know what to expect ]]> 2018-01-30 11:25:27 UTC https://padlet.com/tboyle/Holidayinn/wish/226020862 https://padlet.com/tboyle/Holidayinn/wish/226021433 2018-01-30 11:27:44 UTC https://padlet.com/tboyle/Holidayinn/wish/226021433 Products and Services offered https://padlet.com/tboyle/Holidayinn/wish/226021631 Accommodation offers Breakfast, Free wifi and dry cleaning etc . You can also check on the website to find other services that are available ]]> 2018-01-30 11:28:27 UTC https://padlet.com/tboyle/Holidayinn/wish/226021631 Meeting Customer Needs https://padlet.com/tboyle/Holidayinn/wish/226022573 They will always try to meet customer needs by offering a phone in the room if people have any problems they can just call resepton to ask for help and they will usually help u]]> 2018-01-30 11:31:05 UTC https://padlet.com/tboyle/Holidayinn/wish/226022573 Customer service https://padlet.com/tboyle/Holidayinn/wish/226022724  Complaints/problems:
When dealing with a complain/problem , staff should suggest options to resolve the situation/problem or get the manager to deal with the complain/problem, they should also use the company policy depending on the issue.

Exceeding customers 

They could collect clients luggage ( take it to the room if it’s the customers preference) they also offer dry cleaning facilities and room service


]]> 2018-01-30 11:31:36 UTC https://padlet.com/tboyle/Holidayinn/wish/226022724 Offering Advice and Information https://padlet.com/tboyle/Holidayinn/wish/226022908 They offer advice and information when checking in. If customers also need advice and information they can always call the people and use the website ]]> 2018-01-30 11:32:12 UTC https://padlet.com/tboyle/Holidayinn/wish/226022908