-Pride

(We take pride in saving lives and property )

-Care

(We Care for our people and those we serve)

-Service Value Chain

(Multiple Stakeholders at different levels to play a part in upholding organisation 's service standard)

Being understanding and patient towards difficult customers.

First impression plays a huge part in building rapport with the customers.

Paraphrase: " I understand your concern. Please allow me to explain my concern, so I can understand your situation better."

NOK hurries us and hovers over us before we can assess the PT properly

ANS: Sir/Maam, give us some time to assess and treat the patient before we can send to the nearest hospital and you can take a seat first and calm down while we do our job first okay?

Wrong answer- I dont know

How we can answer instead- I am not too sure but I will help you check with the staff once we arrive at the hospital.

crrt ans : all hosp hv access to the health records .

The medic did/ask something wrong without realizing to the patient and is being told off by the paramedic for it

Wrong answer: You should have not have done this

Proper way:

1. Next time it might be better to do this instead

2. In future situations do consider doing this