CUSTOMER JOURNEY MAPPING B2: Group 7 by Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp en-us 2021-09-04 17:41:27 UTC 2021-10-02 17:14:24 UTC hello@padlet.com DOING Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774726 2021-09-04 17:41:27 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774726 TOUCHPOINTS Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774727 2021-09-04 17:41:27 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774727 WEAKNESSES Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774728 2021-09-04 17:41:27 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774728 OPPORTUNITIES Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774729 2021-09-04 17:41:27 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774729 DOING Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774730 2021-09-04 17:41:27 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774730 TOUCHPOINTS Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774731 2021-09-04 17:41:27 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774731 WEAKNESSES Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774732 2021-09-04 17:41:27 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774732 OPPORTUNITIES Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774733 2021-09-04 17:41:27 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774733 DOING Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774734 Research, Benchmarking, and Networking]]> 2021-09-04 17:41:27 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774734 TOUCHPOINTS Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774735 Participate on Global Event, Subscription to Global Data Source, Membership in global business associations

]]> 2021-09-04 17:41:27 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774735 WEAKNESS Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774736 Inaccurate business projection & assumption
Pelindo readiness for penetration into the global market]]> 2021-09-04 17:41:27 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774736 OPPORTUNITIES Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774737 Regular updates for the global business condition
Benchmarking to global port operator and continue with internal improvement]]> 2021-09-04 17:41:27 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774737 DOING Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774738 2021-09-04 17:41:27 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774738 TOUCHPOINTS Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774739 2021-09-04 17:41:27 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774739 WEAKNESSES Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774740 2021-09-04 17:41:27 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774740 OPPORTUNITIES Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774741 2021-09-04 17:41:27 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1716774741 Global Business Intelligent Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1717097628 Problem Identification
  • Dibutuhkan benchmark dari perusahaan multi-nasional (port & logistic related business) yang sudah mature untuk mencapai roadmap Pelindo
  • Sulitnya akses data dan informasi terkait perkembangan kondisi bisnis dan ekonomi global untuk mempersiapkan strategi bisnis Pelindo
  • Minimnya pengalaman/ exposure Pelindo dalam bisnis skala global

First Idea to Solve
  • Memudahkan akses data dan informasi terkait perkembangan kondisi bisnis dan ekonomi global melalui partisipasi di acara berskala global, berlangganan sumber data global, dan bergabung dalam keanggotaan bisnis berskala global
  • Penyiapan strategi bisnis dengan pembekalan wawasan bisnis dan expertise global

Expected Result
  • Update isu global sehingga dapat menangkap opportunity untuk dapat mengembangkan Pelindo di kancah global
  • Strategi bisnis untuk menyiapkan Pelindo dalam hal ekspansi bisnis dan partnership dalam skala global
  • Terdapat platform yang memudahkan akses data dan informasi terkait perkembangan kondisi bisnis dan ekonomi global
  • Meningkatkan global-networking
]]> 2021-09-05 04:49:15 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1717097628 PERSONA Tjitra https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1717097710 Internal:
  • Direktorat Strategi
  • Direktorat Investasi

Eksternal:
  • Regulator
  • Shipping Lines Co.
  • Global Port Operator
  • Global Investor

]]> 2021-09-05 04:49:23 UTC https://padlet.com/Tjitra/56ghd4k5zbh5frwp/wish/1717097710