2025 QA Briefing Questionnaire Board by Kogilesvary Krishnan https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l Please be reminded that this session is exclusively for QA briefings and is not intended for case-related discussions or dispute resolution. Any questions related to the topic can be posted in this forum. Any questions that you have during the live session of the briefing can be posted here. Dedicated QAs will response in real-time. en-us 2025-04-11 05:45:09 UTC 2025-04-25 02:59:18 UTC hello@padlet.com https://padlet.net/icons/8.0/png/1f4dc.png Just click "+" button to start posting your question Thank you g_kogilesvarykrishnan https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3405781559 2025-04-11 06:06:53 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3405781559 Hold time https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3408286623 For the 2nd hold and need longer time to wait the solution should we get back to the guest every 2 mins to the guest or need to wait until the solution given?

]]> 2025-04-14 02:45:50 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3408286623 Holding Time https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3408290416 Kogi, for the holding time when you hold the gst 2nd time should we follow the 2 min or we are able to tell gst that that we need to hold them again about 3-4 min.

 

]]> 2025-04-14 02:47:58 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3408290416 Misinformation https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3408346618 Regarding the wrong information given to the guest, previously after CVA correction the information the markdown is cancelled right. For the new QA score if the misinformation corrected will it be still markdown/qualifier

]]> 2025-04-14 03:18:47 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3408346618 https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3408349030 Is it also gonna be a qualifier if the wrong information is not that grave, which could be corrected later on and does not affect the Guest and the cruise as a whole. Like for example, we understand how grave it is to provide the wrong cancellation policy. So, its a qualifier.


]]> 2025-04-14 03:20:22 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3408349030 Recap https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3408368076 Hello. just wanted to clarify if we still need to do the recap if the Guest wants to know the basic quotation only.

]]> 2025-04-14 03:33:31 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3408368076 Just click "+" button to start posting your question Thank you g_kogilesvarykrishnan https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3408486921 2025-04-14 05:06:33 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3408486921 Just click "+" button to start posting your question Thank you g_kogilesvarykrishnan https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3409963302 2025-04-15 02:26:05 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3409963302 https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3410002831 When we say guest full name, will it be the lead guest or any guest on the res. For verification


]]> 2025-04-15 02:46:10 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3410002831 security & privacy https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3410003948 if the Guest or Ta given the reservation number, do we still continue 3 questions or only 2 should be ok?

just to reconfirm


]]> 2025-04-15 02:46:45 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3410003948 https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3410006051 is it already qualifier under the appropriate behavior if the Guest/TA is over talking and you politely say " sorry, to cut you off" ?

]]> 2025-04-15 02:48:00 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3410006051 https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3410045504 do we will be receiving this file for our future reference?


]]> 2025-04-15 03:08:35 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3410045504 https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3410048054 how do we know if the placeholder is a part of a seasonal promo? any indications on the res to differentiate?

]]> 2025-04-15 03:10:03 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3410048054 https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3410054817 since when it's started for the Genesys wrap up?

its will be qualifier?


]]> 2025-04-15 03:13:59 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3410054817 Just click "+" button to start posting your question Thank you g_kogilesvarykrishnan https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3410258578 2025-04-15 05:34:01 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3410258578 Just click "+" button to start posting your question Thank you chaisyanlawnd https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3410512105 2025-04-15 08:34:18 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3410512105 https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3411727299 For TBD reservation can we use the IATA , Agency name?

]]> 2025-04-16 02:45:01 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3411727299 https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3411778109 When we recap, if the guest/TA say don't want recap, what we should be do?

]]> 2025-04-16 03:13:12 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3411778109 Just click "+" button to start posting your question Thank you mettaandrianynd https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3412128390 2025-04-16 07:34:04 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3412128390 Can we say lower price instead of cheaper price? https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3412182843 2025-04-16 08:19:21 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3412182843 Just click "+" button to start posting your question Thank you g_kogilesvarykrishnan https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3413252235 2025-04-17 02:23:33 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3413252235 Ghost call https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3413351033 Hi Kogi~


May I reconfirmed that Ghost call does not required to be updated on the ACW? Because I see there is no option for ghost call. Thank you.


]]> 2025-04-17 03:20:28 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3413351033 Just click "+" button to start posting your question Thank you g_kogilesvarykrishnan https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3413578206 2025-04-17 06:01:07 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3413578206 Point Verification https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3413742927 I would like to reconfirm

For now, does Reservation number still count as 1 point of record verification?

]]> 2025-04-17 08:15:16 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3413742927 Checklist? https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3413752363 So, do we need to meet all the checklist requirements for every call? Otherwise, will we lose points? How about for quick calls when the guest only has a quick question, inquiry, or request, especially when they state they are in a hurry?

]]> 2025-04-17 08:26:09 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3413752363 Recap https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3413767809 if TA called to check pricing for per guest, do we still need to do recap ?

]]> 2025-04-17 08:46:10 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3413767809 Recap https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3413769838 Just want to clarify, do we need to do the recap on a payment call? Are we going to merit a mark down if we are unable to do the recap?

]]> 2025-04-17 08:48:31 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3413769838 mettaandrianynd https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3414589808 Just click "+" button to start posting your question Thank you

]]> 2025-04-18 02:19:24 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3414589808 CONSULT SGS https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3414656997 Hi, just want to clarify if we receive a call from TA is it necessary to consult the SGS if we can cancel the reservation?

]]> 2025-04-18 03:02:52 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3414656997 mettaandrianynd https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3420695455 Just click "+" button to start posting your question Thank you

]]> 2025-04-23 02:37:47 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3420695455 TA verification of Roomblock https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3421111557 May I know if this update from TL Prima about the Verification of TA Roomblock can use TA IATA number is still valid? The new verification ask for Guest email/DOB/Previous sailing is all not applicable for TA Roomblock booking. From Session 15 (but did not see the option) KB for Verification: https://cast-portals.wdprapps.disney.com/dcl/booking/process/create-modify/record-verification & KB for TA Room Block https://cast-portals.wdprapps.disney.com/dcl/booking/travel-agency/disney-adventure-travel-agent-room-block , both KB did not have answer for this question.

]]> 2025-04-23 07:18:46 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3421111557 mettaandrianynd https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3424340899 Just click "+" button to start posting your question Thank you

]]> 2025-04-25 02:59:17 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3424340899 mettaandrianynd https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3424341016 Just click "+" button to start posting your question Thank you

]]> 2025-04-25 02:59:22 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3424341016 mettaandrianynd https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3424341266 Just click "+" button to start posting your question Thank you

]]> 2025-04-25 02:59:30 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3424341266 mettaandrianynd https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3424341391 Just click "+" button to start posting your question Thank you

]]> 2025-04-25 02:59:34 UTC https://padlet.com/g_kogilesvarykrishnan/562rg5adcw6ogn9l/wish/3424341391