Alona O - remake of Proactiveness & Tone on Chats by

How would you rewrite these replies to make them sound more professional?

astramentore — 2022-11-15 10:49:09 UTC

1. It looks like you didn't turn off auto-renewal for your Premium Plan Unlimited, so you won't receive a refund. Sorry for that.

astramentore — 2022-11-15 10:49:09 UTC

2. Unfortunately, you can't have this feature on Wix as it doesn't exist. I will report your request as Suggestions & Feedback.

astramentore — 2022-11-15 10:49:09 UTC

3. This is the refund widget link: wix.com/refund
Fill it out, and you will receive your money in 12 days.

astramentore — 2022-11-15 10:49:09 UTC

4. Are you still here?

astramentore — 2022-11-15 10:49:09 UTC

5. I don't know if it's possible

astramentore — 2022-11-15 10:49:09 UTC

7. Since you're not ready to add store Coupons to your site yet, I won't bother you any longer. Have a good day!

astramentore — 2022-11-15 10:49:09 UTC

6. I am glad we resolved your issue. Is there anything else I can assist you with?

astramentore — 2022-11-15 10:49:09 UTC

8. It might take few days for the advanced team to investigate it and come to back to you with a reply

2023-03-22 12:34:42 UTC

As per our Refund Policy, Premium Plan Renewals are not refundable. However, as a one-time courtesy, our team will review your request. To do this please .....

2023-03-22 12:36:48 UTC

I'm afraid that this cannot be done at the moment, as this feature has not been implemented yet.

However, I will make sure to forward your request to our devs as I'm sure that this is something they'll want to look into in the future.

2023-03-22 12:39:57 UTC

Please follow this link to fill out a refund form.

Once it is submitted, our team will review your request and get back to you within 12 business days.

2023-03-22 12:41:29 UTC

Are you still with me, ?

Please let me know if we're still connected, ?

are we still in touch?

2023-03-22 12:42:31 UTC

Please let me double-check if it is possible to set this up.

2023-03-22 12:44:09 UTC

I'm happy to have been helpful, we did a great job!

By the way, I've got a quick tip I'd love to share with you if you've got a minute to talk about it.

2023-03-22 12:46:06 UTC

I suggest we go ahead and set up the coupons anyway while we're still on chat. That way, you'll be able to learn the ropes and I can answer any questions that may come up in the process. What do you think about that?

2023-03-22 12:47:21 UTC

Since every case is reviewed individually, the deadlines are set on a case-by-case basis. So we can't really say when the team will reach out, but they will contact you as soon as they have some information.