https://padlet.com/nadiasyakirah/55le2qzdruln Students In Enterprise Programme 2 en-us 2017-09-18 09:06:01 UTC 2026-03-17 09:32:10 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Hearts.png nadiasyakirah https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188374922 Date : 8 August 2017
Title : Briefing and customer services

Reporting myself at Nawar Hotel and started my SIEP training on that day. On my first day there, Nawar Hotel's manager, Mr. Sujairi Abrar bin Mamat or fondly known as Mr. Bad gave me  a bit briefing about his company and the work that need to be done throughout the training session. So for the first task, i have to look over the hotel, and if there is a customer enter the hotel, I have to use a good and proper customer services skills on greetings and help them in order to book or making decision just like what have been taught by Mr.Bad during the briefing. ]]> 2017-09-18 09:15:44 UTC https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188374922 nadiasyakirah https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188377959 Date : 9 August 2017
Title : Managing customer book record

For the second day, I have been taught on how to manage the customer book record. The objective of customer record is for helping and eased any other authorities like police officer that wanted to find a person or check so that there is no visitors that are illegally sleeping here in this hotel.

Steps :
1. Sorts the registration forms according to their dates and month.
2. Record it in customer record book.
3. Information that need to be recorded:
            - Check in date 
            - Customer's Name 
            - Customer's address
            - Customer's IC Number
            - Customer's phone number
            - Customer's car registration number 
            - Room number


]]> 2017-09-18 09:29:20 UTC https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188377959 nadiasyakirah https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188382156 Date : 10 August 2017
Title : Managing Financing Record

On the third day, Mr. Bad has taught me on how to do the financing record for Nawar Hotel company. The objective of financing record is for recording all the cash flows made by Nawar Hotel.

Steps :
1. Sorts the registration forms according days and dates.
2. Record the cash inflows for yesterday and minus the cash outflows. 
3. Total up the cash flows.]]> 2017-09-18 09:46:01 UTC https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188382156 nadiasyakirah https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188385224 Date : 11 August 2017
Title : Handling customer's check-in

On this day I have to handle customer check-in. For this task i have to use my skills that i have learn in order to treat the customer in the right way. A good communication is needed for this task.

Steps :
1. Greet customer and ask "Hi! Welcome, How can i help you sir or madam?" or "Selamat datang, bagaimana saya boleh membantu encik atau puan?"
2. Show them the booklet or the list of room that's still available and suits with the capacity of the customer.
3. Dealing with them.
4. Close the deal.
5. Fill in the registration form.
6. Making payment and give them the room key.
7. Build a good relationship with customer by treating them in the right way. ]]> 2017-09-18 10:00:24 UTC https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188385224 nadiasyakirah https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188387219 Date : 12 August 2017
Title : Handling customer's check-out

For the fifth day of training, i have to handle customer's check-out. Same goes like handling customer's check-in, i have to use proper or a good communication for this task to. Because for this task i have to ask the customer's feed back about the room.

Steps :
1. Greets the customer and smile.
2. Customer handing over their room key.
3. Making bills for customer (If they ask for it).
4. Asking for their feed backs about the room. 
5. Arrange the key according to their places.

]]> 2017-09-18 10:10:08 UTC https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188387219 nadiasyakirah https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188388760 Date : 13 August 2017
Title : Handling customer feed backs or complaint

In every business, customers have more power than ever. A good feed backs from customer about Nawar Hotel will help the growth of Nawar Hotel in future. So for day 6 of training, i have to record all the feed backs that need to be repaired for Nawar Hotel reputations. 

Objective
The objective of recording and handling customer feed backs or complaint is to improve the quality of Nawar Hotel services so that they can build and cope the best relationship with their customers.

Positive feed backs
If customers have a positive experiences or feed backs, they will share their experience with friends, family and any other connections which in turn Nawar Hotel will be well known as the best hotel with the best services provided.

Negative feed backs
If the customer gives a complaint, it will highlights a problem, whether that's a problem with your product, employees or internal processes. By hearing these problems or complaint, we can investigate and improve it in order to prevent further complaints in the future.   ]]> 2017-09-18 10:16:42 UTC https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188388760 nadiasyakirah https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188392863 Date : 14 August 2017
Title : Room Services

Room services is one of the important activity or a must activity in hotel services businesses. A good room services give by the company will create a good impression of their customer. As for the seventh day of training i was assigned to make the room services.

Steps :
1. Knock the door and say "Room services".
2. If there is a customer in that room, ask them what else that they need for their room like coffee and else.
3. If there's no customer in that room, or the customer have been check-out, i have to clean the room by changing the towels and blanket. Tidy up the room or clean the room for the next customer. ]]> 2017-09-18 10:35:12 UTC https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188392863 nadiasyakirah https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188396378 Date : 15 August 2017
Title : Handling room reservation (answering and making calls)

For this task, i have to make a call in order to make a confirmation for those customer who have been made a room reservation and also answer a phone call to deal and lock a date for customer room reservation.

Handling room reservation
1. Answer the phone calls by greets the customer "Hello Nawar Hotel, how can i help you sir or madam?" or "Assalamualaikum Nawar Hotel, bagaimana saya boleh bantu encik atau puan?"
2. Suggest a room that suits with what they want and ask the date that they wanted to checked-in.
3. Check the date so that the room will not clash with other customer that already made a reservation on that day.
4. Close the deal.
5. Record the reservation in reservation record book.
            - Customer's name
            - Customer's phone number
            - Room number
6. Build relationships.

Confirming the booking by remind the customer
1. Check the reservation record book.
2. Need to call the customer one week earlier for confirming the booking.
3. Ask them properly regarding the booking that have been made.
4. Close the deal.]]> 2017-09-18 10:48:57 UTC https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188396378 nadiasyakirah https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188401249 Date : 16 August 2017
Title : Managing customer record book

On day 9, i have to update the book from the day that i have skips to update the customer record book. By sorting out the registration form and record all the information that needed to be recorded. The process of managing customer record book is the same like in second day of training. ]]> 2017-09-18 11:12:35 UTC https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188401249 nadiasyakirah https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188403106 Date : 17 August 2017
Title : Managing the financing record book

For the last day of training, i have to update the financing record that i have skipped before. Same goes like in the third day of training, i have to sort out the registration form according to days and date. After that, i have to record all the cash flows for the skipped day and minus the cash outflows for that day. And the last process is total up the cash flows.]]> 2017-09-18 11:20:58 UTC https://padlet.com/nadiasyakirah/55le2qzdruln/wish/188403106