Strategy 2 - Seamless Journey by Sherisa Watson https://padlet.com/sherrymwatson06/543quqe1jntxvt4j A critical evaluation of at least four (4) strategies that airlines and/or airports can implement in order to improve the passenger experience en-us 2022-04-23 16:36:36 UTC 2025-09-24 03:42:16 UTC hello@padlet.com What is a seamless journey? sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154746620 Seamless travel is defined as "travel without any gaps in accessible services or facilities" (Harrington, 2010)]]> 2022-04-23 16:58:31 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154746620 Growing visitor volumes sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154894511 An average annual growth rate of 5.1% has been observed for the last ten years, which equates to 1.46 billion international arrivals in 2019.
 
]]> 2022-04-23 21:50:53 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154894511 How can this be achieved? sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154901933 New technologies can help create seamless travel experiences by ensuring that travellers pass each checkpoint quickly and efficiently (Manuell, 2017). ]]> 2022-04-23 22:13:14 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154901933 Passenger Queuing sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154904315 - CPH passengers, findings show that 30% of travellers state that the check-in at the counter and luggage check-in take the most of their time when traveling through 
- Almost half of the respondents (47%, Appendix 10.6.9.) claims that CPH does not provide enough open counters for check- 53 in and bag-drop.]]> 2022-04-23 22:20:41 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154904315 sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154906265 2022-04-23 22:27:18 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154906265 sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154937860 2022-04-24 00:21:45 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154937860 sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154938132 2022-04-24 00:22:45 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154938132 sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154939071 2022-04-24 00:26:07 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154939071 Covid 19 sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154939823 biometrics
and digital identities are all critical in creating a foundation
to control the future spread of disease.]]> 2022-04-24 00:28:32 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2154939823 Biometric what is it? sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155375578 In biometrics, the characteristics of the human body are captured electronically and analysed.

Two types of biometrics exist: physical and behavioural. Including iris, fingerprints, hands, retinas, and faces in the category of physical biometrics such as DNA, whereas behavioural biometrics include gait, voice, keystroke, and facial expression. (BioMetrica, 2018)]]> 2022-04-24 16:24:36 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155375578 TSA Pre✓ vs Standard Screening sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155378407 2022-04-24 16:29:47 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155378407 sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155381879 Presently, there are 200 airports and 47 participating airlines that offer PreCheck✓ services (TSA, 2018). Through this, the identity and authenticity of precheck approved passengers are verified. Using a contactless fingerprint reader, travelers are verified. ]]> 2022-04-24 16:36:02 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155381879 sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155382698  TSA Pre✓ passengers waited less than five minutes (TSA, 2018).]]> 2022-04-24 16:37:28 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155382698 Gatwick Iris Recognition sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155386863 Utilises this system to prove with certainty that passengers boarding domestic or CTA flights are the same people who entered the international departure lounge.

By combining the scanning of a passenger's boarding pass with a facial image, the following information is captured

  • Boarding pass details (which includes the passenger name)
  • Passenger photo (taken as identification backup)
  • Facial biometric algorithm results (taken as the primary identification)

]]> 2022-04-24 16:44:45 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155386863 sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155389273 Mobile Passport Process (CBP, 2018)]]> 2022-04-24 16:48:54 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155389273 sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155389925 Automated Passport Control Process (CBP, 2018)]]> 2022-04-24 16:50:03 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155389925 sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155391713 - Greater Autonomy for passengers
- adheres to covid 19 restiricitions 

such as self-service kiosks can be fitted with QR code scanners, which can scan vaccine passports and travel documents relating to Covid-19 health screening. ]]> 2022-04-24 16:53:23 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155391713 sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155426028 (Holdren, 2011) argues there barriers to biometrics

Allowing and promoting the exchange between systems.]]> 2022-04-24 17:47:26 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155426028 ADVANTAGE sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155524080 decrease the time spent at security checkpoints.

the technology is contactless, making it a more hygienic option during the pandemic.]]> 2022-04-24 20:35:08 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155524080 sherrymwatson06 https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155524258 2022-04-24 20:35:25 UTC https://padlet.com/sherrymwatson06/543quqe1jntxvt4j/wish/2155524258