https://padlet.com/Tjitra/53nj1buka1eokgcq en-us 2021-09-04 16:54:54 UTC 2026-01-06 21:26:15 UTC hello@padlet.com Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749912 2021-09-04 16:54:54 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749912 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749913 2021-09-04 16:54:54 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749913 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749914 2021-09-04 16:54:54 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749914 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749915 2021-09-04 16:54:54 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749915 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749916 Pindah ke Pelabuhan lain]]> 2021-09-04 16:54:54 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749916 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749917 2021-09-04 16:54:54 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749917 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749918 2021-09-04 16:54:54 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749918 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749919 2021-09-04 16:54:54 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749919 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749920 What action is taken by customer based in their Thinking
e.g: Buying a Bicycle through Online Platform]]> 2021-09-04 16:54:54 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749920 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749921 What tools enabling the customer to engage with the product?
e.g: Official Website, Online Marketplace, Online Auction]]> 2021-09-04 16:54:54 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749921 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749922 What is the possible problem that can occur when customer engage with the product?
e.g: The Bicycle size is the wrong size when arrived]]> 2021-09-04 16:54:54 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749922 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749923 What improvement can be done in order to gain customer's trust?
e.g: Display proper illustration (Bicycle & rider) using 3D images so customer can estimate which Bicycle size to buy]]> 2021-09-04 16:54:54 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749923 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749924 Shipping Agent merasa sistem dan pola pembayaran di Pelindo terlalu panjang]]> 2021-09-04 16:54:54 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749924 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749925 2021-09-04 16:54:54 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749925 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749926 Metode Pembayaran tidak fleksibel

Harus ada pembayaran deposit]]> 2021-09-04 16:54:54 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749926 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749927 Perkembangan layanan perbankan 4.0]]> 2021-09-04 16:54:54 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1716749927 https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1717047160 2021-09-05 03:25:48 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1717047160 rindutamani https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1717061475 Persona : 
Seorang direktur Utama dan wakil ketua INSA yang tinggal dan memiliki bisnis di pelabuhan banten

Doing vs Awareness:
Merasa layanan keuangan pelindo terlalu kaku dibanding dengan kompetitor (BUP lain)

Doing vs Considerations:
Mempertimbangkan utk mempergunakan layanan BUP kompetitor untuk jasa pandu dan tunda

Considerations VS touch point:
- Kolaborasi dengan pihak bank terkait funding
- mengikuti layanan CMS pelindo

Considerations VS Decision
- membuat term kesepakatan tekait penyelesaian piutang sesaui SK direksi pelindo

Weakness vs Consideration:
- tidak mengerti mengapa kebijakan keuangan pelindo yang terlalu kaku
- Pembayaran dipegang sendiri melalui e banking/ transfer

Weekness VS decisions
mengikuti term yang pelindo atur akan tetapi terkendala pada saat saldo kurang dll adanya keterlambatan layanan yang diakibatkan saldo CMS terlambat diisi atau komplain pelanggan

Oppurtinity vs awarness :
terdapat pelanggan yang loyal terhadap layanan pelindo

Oppurtinity VS Considerations
- sebuah win-win solution terhadap permsalahan pendanaan yang dihadapi oleh ship owner/ agent 
- tawaran terkait dengan TOP (Term Of Payment) terlihat menarik

Doing vs Decision:
-Tetap loyal dan mempergunakan layanan kapal pelindo
- mempergunakan / bersedia berkerjasama dalam hal ketepatan waktu pembayaran yang lebih menarik dan tersedianya fasiltas kerjsama TOP (Term Of payment)]]> 2021-09-05 03:48:45 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1717061475 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1717164279 2021-09-05 06:31:32 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1717164279 Tjitra https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1717164335 2021-09-05 06:31:38 UTC https://padlet.com/Tjitra/53nj1buka1eokgcq/wish/1717164335