OMSMPC Types of Customer by Donnie Baje https://padlet.com/donniebaje/51niamg96u55kkmu Click + to start an entry en-us 2023-03-04 04:49:00 UTC 2023-03-04 06:23:30 UTC hello@padlet.com donniebaje https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503293437 Using virtual sticky notes write down the expected customer service task, behavior, attitude you must demonstrate when dealing with this customer.]]> 2023-03-04 04:49:00 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503293437 donniebaje https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503293438 2023-03-04 04:49:00 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503293438 donniebaje https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503293439 2023-03-04 04:49:00 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503293439 donniebaje https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503293441 2023-03-04 04:49:00 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503293441 donniebaje https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503293442 2023-03-04 04:49:00 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503293442 appreciative donniebaje https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503309173 2023-03-04 05:50:49 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503309173 demanding donniebaje https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503309333 2023-03-04 05:51:26 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503309333 matanong / inquire lang donniebaje https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503309501 2023-03-04 05:52:10 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503309501 rushed / aggressive / angry donniebaje https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503309651 2023-03-04 05:52:54 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503309651 appreciative https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310380 grateful response

maricris]]> 2023-03-04 05:55:47 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310380 Maan https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310469 Explain the policies and process. Kahit paulit-ulit, carry lang, tyagaan ang pag sagot with a smile]]> 2023-03-04 05:56:16 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310469 demanding https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310492 faster fullfillment

maricris

]]> 2023-03-04 05:56:24 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310492 JayR - Being grateful https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310497 Nagpapasalamat and grateful sa costumer]]> 2023-03-04 05:56:25 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310497 Delia https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310516 grateful response with emoji]]> 2023-03-04 05:56:30 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310516 Stephanie Co https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310581 Return the gratitude ]]> 2023-03-04 05:56:48 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310581 Thank the customer for the time and effort in sharing their positive experience. https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310593 Dennise Carter]]> 2023-03-04 05:56:50 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310593 Appreciative customer https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310599 I give token or gift together with their order. Qnd intake note of para sasususnod na order nila.

Dante]]> 2023-03-04 05:56:51 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310599 https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310601 still give answers 

maricris]]> 2023-03-04 05:56:52 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310601 Jo https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310609 grateful that they appreciate the item and your service]]> 2023-03-04 05:56:53 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310609 Violeta Paulino https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310613 🙏🙏🙏, Thank you for your support. Please Share your experience with us by posting your online review.]]> 2023-03-04 05:56:55 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310613 Roxanne https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310636 Sagot lang po ng sagot sa inquiry.
Baka sa susunod umorder na😁]]> 2023-03-04 05:57:01 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310636 Arnie Joy Dela CErna https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310661 Response in a good way]]> 2023-03-04 05:57:09 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310661 bigyan ng voucher https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310677 joanne]]> 2023-03-04 05:57:12 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310677 https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310683 being calm

maricris]]> 2023-03-04 05:57:14 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310683 Remain calm.Practice active listening.Repeat back what your customers say.Thank them for bringing the issue to your attention.Explain the steps you'll take to solve the problem. be sincere - Chris Castillo https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310696 2023-03-04 05:57:18 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310696 Gayle L. https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310702 Unsatisfied kahit tama naman yung product pero dahil walang freebie nagrate ng mababa. dalawang piraso lang order gusto ng freebie ]]> 2023-03-04 05:57:19 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310702 Gly Salanio https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310707 Give a token and more words of affirmation]]> 2023-03-04 05:57:19 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310707 Maan https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310713 saguting ang tanong with a smile. 
Minsan remind si customer na natanong na nya before pa. hehe]]> 2023-03-04 05:57:20 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310713 Joanne Tan https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310719 thank the customer

]]> 2023-03-04 05:57:21 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310719 Delia https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310721 still response with gratefulness]]> 2023-03-04 05:57:22 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310721 Stephanie co https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310738 Give realistic expectations ]]> 2023-03-04 05:57:27 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310738 Roxanne https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310741 Kalmado padin mag explain ]]> 2023-03-04 05:57:28 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310741 thankful and appreciative https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310757 2023-03-04 05:57:33 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310757 Arnold Asia https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310861 Pinaliwanagan in polite manner

]]> 2023-03-04 05:57:44 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310861 Jo https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310872 Patiently answering their queries with the hope that this will lead to sales]]> 2023-03-04 05:57:49 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310872 Delia https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310886 not yet experience]]> 2023-03-04 05:57:52 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310886 Gly Salanio https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310896 Be patient, use kind words in talking to them

]]> 2023-03-04 05:57:55 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310896 kyra jean Sabenorio https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310900 lage mag thank you..]]> 2023-03-04 05:57:56 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310900 Kathleen santelices https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310913 Thankful]]> 2023-03-04 05:57:59 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310913 Violeta Paulino https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310921 Noted po sa request Mam, we will act on this matter as soon as possible po. Thank you po.]]> 2023-03-04 05:58:01 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310921 Matanong/ingquire lang https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310931 Sinagot nag tama at maayos lang nag tanong niya pati information ibinigay para sure siya tama yun order niya.

Elcy]]> 2023-03-04 05:58:04 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310931 Stephanie Co https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310997 Provide accurate information]]> 2023-03-04 05:58:10 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503310997 Joanne Tan https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311004 Cut and paste the product description in case they don't know san makikita

]]> 2023-03-04 05:58:12 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311004 Aldwin Cananua https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311018 Humingi nang pasincya and give them freebies

]]> 2023-03-04 05:58:16 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311018 Elvis Su donniebaje https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311024 Good customer. Simple appreciation and thank u]]> 2023-03-04 05:58:17 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311024 Maan https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311050 be sweet, be calm, be nice. smile. yung harsh response, sa scratch pad na lang. ]]> 2023-03-04 05:58:24 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311050 Chris Castillo https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311054 listen & Build rapport through empathy]]> 2023-03-04 05:58:25 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311054 Arnie Joy Dela Cerna https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311067 be patient]]> 2023-03-04 05:58:28 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311067 Elvis SU donniebaje https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311080 Demanding customer. Entertain n answer all question as poilitely as we can]]> 2023-03-04 05:58:32 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311080 Delia https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311098 smile and thanks emoji with God bless]]> 2023-03-04 05:58:37 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311098 Sasagutin padin lahat ng inquiry.kahit puro tanung .possible pa din kasi na d man sila bumili ngayun .sasusunod kung maganda ang service pwedeng sa akin pa din sila bumili https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311120 Lorielyn idago]]> 2023-03-04 05:58:42 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311120 Jessamine G. https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311123
  • Show gratitude for their feedback
  • Offer additional assistance or resources
  • Provide personalized service and follow up

    • ]]>     2023-03-04 05:58:42 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311123     https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311131 Greatfull and give freebie sa next order
    Roxanne]]>     2023-03-04 05:58:46 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311131     Aldwin Cananua https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311133 Give them Bible verses]]> 2023-03-04 05:58:47 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311133 Arnie Joy Dela Cerna https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311135 Sagot lang po ng Sagot :)]]> 2023-03-04 05:58:47 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311135 Informed standard service agreement (timeframe). Politely and friendly response https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311136 2023-03-04 05:58:47 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311136 Send the actual photo of the item and try to answer all the questions on point. https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311157 Dennise Carter]]> 2023-03-04 05:58:52 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311157 Kyra jean Sabenorio donniebaje https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311166 kailangan mag explain ng maus lalo na pag demanding]]> 2023-03-04 05:58:56 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311166 Maan https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311177 say thank you. minsan bigyan ng freebies. ]]> 2023-03-04 05:59:00 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311177 Joanne Tan https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311213 listen to customer's concerns. try to answer their questions. ]]> 2023-03-04 05:59:09 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311213 Gly Salanio https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311216 Answer each question, build rapport

    ]]>     2023-03-04 05:59:10 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311216     kyra jean Sabenorio https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311266 lahat ng tanong ng costumer dapat masagot at ma explain ng maus.]]> 2023-03-04 05:59:24 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311266 Arnie Joy Dela CErna https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311292 response pa dn in a good way and have some pasensya :) be calm]]> 2023-03-04 05:59:32 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311292 I talk to them patiently iniiwasan ko magalit at mag taas tone ng boses ko https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311305 Tinatandaan ko rijn sya para next alam kung pano sya ihandle at ano magigigway ma please you demanding nya na di naman ako nalalagay sa alanganin. Wag gumamit ng all caps na reply.

    Dante]]>     2023-03-04 05:59:36 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311305     joanne chua https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311338 suggest other product]]> 2023-03-04 05:59:44 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311338 Stephanie Co https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311346 Manage expectations, give chance for angry customers to air concerns then provide updates and reassure customers with the timeline provided]]> 2023-03-04 05:59:47 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311346 Jessamine G. https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311353
  • Listen actively to their concerns and needs
  • Remain calm and professional
  • Offer alternative solutions if their request cannot be met
  • Clearly communicate expectations and limitations

    • ]]>     2023-03-04 05:59:49 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311353     Chris Castillo https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311363 give voucher for repeat order customers and loyal followers]]> 2023-03-04 05:59:51 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311363 Demanding https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311382 Thank the customer for his/her order. Explain calmly the policies, guidelines and timelines so that his/her demands would be realistic.
    - Maria Luisa S. Magno ]]>     2023-03-04 05:59:55 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311382     do your best to fullfill https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311403 Solve all his/her demand mostly ito pa yung costumer na magiging suki mo in the long run]]> 2023-03-04 06:00:02 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311403 Violeta Paulino https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311455 Giving the right, accurate and straight to the point answer. When needed pwede rin detalyado yung isasagot sa inquiry nila. Sagot lang ng sagot kahit makulit sila.]]> 2023-03-04 06:00:21 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311455 Rosana https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311506 Kalma lang kahit ganun ang approach ni customer at wag patulan]]> 2023-03-04 06:00:34 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311506 Kathleen santelices https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311523 Inexplain ng mabuti ang process in a nice way, for example demanding sa delivery: explain na hindi na kami ang may handle noon nakadepende na sa courier at ang sure lang is mapaship namin agad ang item.]]> 2023-03-04 06:00:40 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311523 kyra jean Sabenorio https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311536 ready ka lage sa lahat ng katanungan ng costumer ]]> 2023-03-04 06:00:44 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311536 Chris Castillo https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311549 Don't take it personally.
    Remember that you're interacting with a human and just like your children or nice/nephews
    ]]>     2023-03-04 06:00:49 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311549     Gly Salanio https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311582 Initiate leveling of expectations. Kung di talaga kayang i-rush wag magbigay ng false hope. Inform them kung anong possible na mangyari along the way at least kung di talaga kayanin ay nainform mo sila.]]> 2023-03-04 06:00:53 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311582 Share the product description of the item. https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311593 Dennise Carter]]> 2023-03-04 06:00:56 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311593 Aldwin Cananua https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311594 Say pasincya and Give them Bible Verse about self control]]> 2023-03-04 06:00:57 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311594 joanne chua https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311596 sagutin mga tanong, singit ng reccomend ng ibang product]]> 2023-03-04 06:00:57 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311596 Jessamine G. https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311625
  • Provide helpful and informative answers to their questions
  • Demonstrate patience and understanding
  • Offer recommendations or suggestions based on their interests
    • ]]>     2023-03-04 06:01:07 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311625     Alway answer their question ng di tayo na maannoy https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311652 Then kung marami pa rin silang tanong lets ask to send them in a email then replayan mo pa rin]]> 2023-03-04 06:01:16 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311652 https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311664 Say sorry pag hndi mo na meet ung expectations nila sa products mo. 
    And explain nadin sakanila. 

    Roxanne]]>     2023-03-04 06:01:19 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311664     jerol almoguerra https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311792 well explain and respect]]> 2023-03-04 06:01:53 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311792 Maria Luisa S. Magno https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311859 Respond completely to his/her questions and explain extensively ]]> 2023-03-04 06:02:07 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311859 Kathleen santelices https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311874 Sinasagot lahat ng inquiries nila in a good and nice way. Ini-encourage na din na bumili na agad.]]> 2023-03-04 06:02:11 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311874 joanne chua https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311957 kalma lang. ignore ng ilan minutes para kumalma.]]> 2023-03-04 06:02:38 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503311957 Jessamine G. https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503312015
  • Remain calm and composed, don't take it personally
  • Listen actively to their complaints and concerns
  • Apologize for any inconvenience or misunderstanding
  • Provide solutions or alternatives to resolve the issue
  • Offer follow-up and follow-through to ensure their satisfaction

    • ]]>     2023-03-04 06:02:54 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503312015     Michelle Ordoñez https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503312080 laging may freebies at nagiging friend ko na sila sa dame ng tanong at pag share ko din ng experiences ko about sa product]]> 2023-03-04 06:03:17 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503312080 kyra jean Sabenorio https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503312097 explain kung bakit hind ma shipp out ung parcel ng costumer.ng mabilis]]> 2023-03-04 06:03:21 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503312097 Violeta Paulino https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503312117 No matter how rude or disrespectful they are, we still need to treat them right and be polite, and find the right solution what made them angry or aggressive. Lets resolve the issue right away po.]]> 2023-03-04 06:03:25 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503312117 Do not commit on the delivery date. Instead show them the lead time from the order creation to handing it to the courier. Give them timely updates of the parcel if its delayed already. https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503312375 Dennise Carter]]> 2023-03-04 06:04:08 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503312375 Maan https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503312732 After answering all questions, ask if there is anything else or any questions that still need to be answered or ask if may concerns or issues pa sya. Then assure them that you are there for them. ]]> 2023-03-04 06:05:43 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503312732 Kathleen santelices https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503312756 Katulad ng nasabi ko kanina, iniexplain na lang namin na hindi namin handle ang courier ang sure lang namin is mapapaship on the day. Syempre in a nice way lagi]]> 2023-03-04 06:05:51 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503312756 Rosana https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503312973 Answer all her question and encourage to buy. Thankful kasi napansin nila ang ating product ]]> 2023-03-04 06:07:02 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503312973 kyra jean Sabenorio https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503313649 kahit alam mo d mag oorder intertain mo parin kahit puro tanong]]> 2023-03-04 06:10:42 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503313649 jerol almoguerra https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503314473 sikapin na may stock lage ang items
    kc may mga costumer na nag rust order at explain kapag ma daily ung order nya]]>     2023-03-04 06:14:47 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503314473     Violeta Paulino https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503314862 Kahit nasagot mo nalahat ng mga tanong niya, let's give them assurance or welcome them na sasagot pa rin tayo sa inquiries nila kahit bumalik sila sa ibang araw. And make them feel that we are glad and happy to assist them.]]> 2023-03-04 06:16:36 UTC https://padlet.com/donniebaje/51niamg96u55kkmu/wish/2503314862