Remake of 2. Feedback & Recognition. 29th June. NI Ast Mgrs by Aoife Ryan https://padlet.com/aoiferyan1/512v1gczdlpk1gzt Leading A Service Excellence Culture en-us 2022-06-29 08:02:04 UTC 2026-01-04 14:09:31 UTC hello@padlet.com https://padlet.net/icons/png/1f4a1.png aoiferyan1 https://padlet.com/aoiferyan1/512v1gczdlpk1gzt/wish/2233225453 2022-06-29 08:02:04 UTC https://padlet.com/aoiferyan1/512v1gczdlpk1gzt/wish/2233225453 Scenario 1 An employee was late a few days for work over the last two weeks aoiferyan1 https://padlet.com/aoiferyan1/512v1gczdlpk1gzt/wish/2233225454 2022-06-29 08:02:04 UTC https://padlet.com/aoiferyan1/512v1gczdlpk1gzt/wish/2233225454 Scenario 2. An employee did not offer advice or recommendations to a customer when prompted (R - ICARE) aoiferyan1 https://padlet.com/aoiferyan1/512v1gczdlpk1gzt/wish/2233225455 2022-06-29 08:02:04 UTC https://padlet.com/aoiferyan1/512v1gczdlpk1gzt/wish/2233225455 Scenario 3. An employee has demonstrated active listening and built on what the customer has said (C - ICARE) aoiferyan1 https://padlet.com/aoiferyan1/512v1gczdlpk1gzt/wish/2233225456 2022-06-29 08:02:04 UTC https://padlet.com/aoiferyan1/512v1gczdlpk1gzt/wish/2233225456