- I learnt the functions of the machines used for facial treatments, such as steamers, dead skin cell suction devices, and blackheads and whiteheads.

- I also learnt about the cleanliness of the spa and each spa room that provides treatment to customers.

- I was given the opportunity to clean the spa to prevent germs from spreading.

- Before going home, I was given instructions for me to wash and dry the towels and batik cloths that had been worn by customers.

- I also learnt how to clean the spa area and spa equipment.

- I was given the opportunity to learn the right way to scrub the body and massage techniques.

- This is because I was able to increase my knowledge about how to massage at Airawa spa.

- Before going home, my staff and I cleaned the room and folded the towels and clothes that had been dried.

- I was given to learning of managing customer bookings.

- For example, I entered customer names and treatment types into Microsoft Excel.

- I was also able to increase my knowledge of using Excel.

- I also do a full body scrub for customers.

- The staff at Airawa Spa also helps me a lot during the treatment session.

- After finishing all the treatments for customers, I have to clean the towels and cloths that were used during the treatment.

- This was because we discussed how to increase sales during the month of Ramadhan.

- I gave them suggestions by providing treatments and trying to promote to customers while undergoing treatments.

- Other friends also gave other suggestions to increase sales.

- Therefore, I was able to learn about effective ways to promote packages to customers.

-Finally, my spa friends and I also had a virtual meeting on Google Meet with Mr Lukman, the manager of Airawa Spa Kota Bharu.

- I also learning how to use the machines.

- I was given the opportunity to do treatment.

- Before starting this treatment, I wash my hands and put on a face mask.

- This customer took the diamond peeling facial treatment package.

- This treatment can give the skin brightness and no blemishes on the skin.

- I did practical facial treatments for Airawa spa employees.

- I also did sauna and scrub treatments for customers.

- I got compliments from customers after undergoing the treatment.

- In addition, I also learnt how to manage reports after completing all treatments for customers.

- For example, entering the customer's name and treatment price.

- This scrub contains rock salt so that the client's body can improve blood circulation throughout the body, help remove dirt from the body and prevent viral attacks, relieve muscle pain, joint pain, aches and leg muscle cramps, and reduce pain and fatigue in the legs after a day of standing or walking.

- In addition, this scrub will make the skin look healthier.

- The benefits of this flower bath are to scent and refresh the body, increase facial radiance and beautify the skin.

- The flower bath treatment only takes 20 minutes.

- After finishing the flower bath treatment, we need to clean the bathtub.

-Before starting the scrub treatment, I also cleaned my hands before performing the treatment.

- This chocolate scrub at Airawa Spa can help moisturise the skin and remove dead skin cells.

- Before doing the facial treatment, I wash my hands and put on a face mask.

- This treatment is a diamond peeling treatment. - This treatment can brighten the skin and make the skin look healthy.

- This treatment also uses natural products.

- Before starting this treatment, I need to wear a face mask and clean my hands so that there is no germ infection to the customer.

- I did a basic facial training.

- In the picture above, I am removing the whiteheads and blackheads that are clogged on my face.

- This scrub can help reduce dead skin cells on the skin and treat the skin.

- In addition, I also trained in back massage.

- This massage can refresh the body and relieve stress. This treatment also uses jojoba oil.

- This is because jojoba oil has various nutrients or benefits for skin health such as moisturizing the skin, treating acne, eczema and others.

- This is because we can prevent germs from spreading.

- I am cleaning the entire place including the hair salon and treatment rooms.

- This is a diamond peeling facial treatment.

- This treatment uses three machines and two facial masks.

- This treatment can reduce acne and remove dead skin cells on the customer's facial skin.

- The picture above is me cleaning my face after applying a facial mask.

- It helps remove dirty at the face.

- Before starting the facial treatment I clean my hands and apply a face mask.

- I clean the face and massage the client's face.

- Cleaning the treatment room

- Giving facial treatments to customers

- Doing body scrubs to customers

- Cleaning the treatment room

- Giving facial treatments to customer

- Basic facial treatments such as deep cleanser, foam cleanser, facial scrub, moisturizer and foundation.

- After doing the facial treatment I massage the customers' shoulders

- Cleaning the treatment room

- Doing facial treatments for customers

- Facial diamond peeling treatments such as using a whitehead and blackhead machine.

- Using a gold mask that can help smooth the face.

- Cleaning the treatment room

- Providing sauna and flower bath facilities for customers

- Cleaning the treatment room

- Providing sauna and flower bath facilities for customers

- Perform shoulder and face massage treatments

- Clean the treatment room and bathroom

- Prepare a sauna area for clients

- Leave clients in the sauna for 15 to 20 minutes.

- do facial treatments for customers

- do scrubs for customers' entire bodies

- clean the cloths after the treatment is finished

- provide treatment to customers

- perform cleaning in the spa

- perform treatments for customers such as facials and massages

- before starting the treatment I need to clean my hands before touching the client's face

- diamond peeling facial treatments

- performing full body massage treatments

- prepare a place for the client

- perform the treatment on the client

- clean and dry the cloth after the treatment is finished

- clean the spa room

- enter customer data

- provide batik cloth and ginger tea to the client

- perform a full body massage

- wash all dirty batik cloths and sheets after completing the treatment

- clean all treatment rooms

- provide batik cloth and ginger tea to clients

- perform treatment for clients

- clean all treatment rooms

- provide batik cloth and ginger tea to clients

- perform treatment for clients

- making flower gifts to customers in conjunction with Mother's Day

- give full body massage and facial massage to the customer

- clean the spa room

- provide cloths and ginger tea to customers

- perform full body massage treatments

- do full body massage and back massage

- provide a sauna area

- do back massage and stress massage

- do basic facial treatment

- do the cleaning after is completed

- do the cleaning after the treatments is completed

- I also do vitamin c facial treatments for customers

- Airawa spa also gives special gifts in conjunction with Mother's Day to customers who do treatments

- I also do hair wash and blow for customer

- today there are no customers who have made a booking to come to the spa

- therefore, I learned how to wash hair with the other staff.

- today there are no customers doing the treatment in the spa

- therefore, my friend and I tried the sauna to refresh our bodies

- treatment for a customer which is facial glow

- this facial glow can help reduce whiteheads and blackheads

- stress massage can reduce stress and increase calmness

- I do stress massage and facial massage to clients

- stress massage can provide health benefits. From making the body more relaxed, relieving stress to maintaining the flexibility of the body so that the muscles do not stiffen easily

- besides that, I do a back massage for the customer.

- finally, I take the customer to take a flower bath

- i also learn manicure with another staf

- i do the full body massage to customers and do the hair wash

- i also do prepair sauna for customers

- I do full body massage treatments for clients

- I also do stress massage and body scrub treatments for clients

- This scrub can reduce dead skin cells

- After the treatment is finished, my friend and I wash the cloths that have been used

- After that, I give a facial to the same customer

- After that, I do a facial treatment to the same customer

- My friend and I are cleaning the entire spa

- Wash the cloth after finishing the treatment

- Clean all equipment and wash cloths after treatment is complete

- The customer chose the full body, body scrub and sauna package

- This package is only available in June

- At 2 pm I did a full body and facial treatment

- I had a full body massage treatment.

- At 3 pm I did a treatment in the me time package which was a full body massage, body scrub, sauna and tomato facial

- The customers choose the package B.

- Discussing performance and promotions for the next month

- The scrub used matcha flavor

- At 11am I did a body scrub

- At 5pm, we had to gather for a meeting with the manager

- I and other staffs were rewarded for good performance

- After finishing the treatment I packed up and put a new cloth for the next treatment.

- After finishing the treatment I packed up and put a new cloth for the next treatment.

- At 12 noon, I do a tomato facial treatment

- I do the cleanning

- For example, steamer, vacuum whitehead and blackhead, diamond peeling.

- In addition, I also learned how to use facial equipment correctly

- No clients today

- After finishing the treatment I cleaned the spa room for the next treatment

-At 2pm I also do the body scrub for customer

- After finishing the treatment I cleaned the spa room for the next treatment

- I tried the sauna and the flower bath

- My body became very light and fresh

-Thankyou Mrs Ika for give opportunities and knowledge to learn here

AGE: 24 YEAR

NO MATRIC : H21A2091

PROGRAM: SAS

• I chose Airawa Spa as my internship location. I was given the opportunity to study here as a therapist.

• I start my internship on March 16 until July 5, 2025.

• I will use the knowledge I gained while studying at UMK in my internship at Airawa spa.

• I hope that my journey and report will be accepted and industry will give it positive feedback.