Self- Reflection: 5-Star Review Activity by L&D EMEA Master Trainers

lndemea — 2025-08-21 07:49:43 UTC

Write a 5-star review about yourself as if you were a guest describing your service.

"Imagine a guest wrote a glowing review about you. What would they say about your empathy, consistency, or the way you create memorable moments?"

Now write a 5-star review for your business unit or team.

"What would guests rave about?"

lndemea — 2025-08-21 08:20:45 UTC

5 Stars

lndemea — 2025-08-21 08:20:56 UTC

5 Stars

2025-08-21 08:21:57 UTC

I accessed plaza lounge in Amman, and it was one of my best experience in airport lounges, the team are amazing , the food was super and chef did for us a very nice salad was out of the menu. and coffee we order was perfect and the barman was amazing . highly recommended.

Jeryes Allatu

joannebernardo1 — 2025-08-21 08:22:23 UTC

5 ⭐⭐⭐⭐⭐review for Michael Romero of AUH Reservations team. Michael has always been a helpful reservations agent and as colleague. I have always admired how calm and professional he speaks to our guests, even when faced with irate and demanding guests. - Trainer Joanne

2025-08-21 08:23:53 UTC

Diamond Lounge is a unique service that truly elevates your airport experience, either on arrival or departure. The team is always ready to provide a delightful service with genuine care and smile. Furthermore, the culinary offering is such a treat! Away from hassle and bustle of the airport, Diamond Lounge is such an oasis of comfort in the Zayed International airport.

Dionne

2025-08-21 08:24:08 UTC

I feel proud that people belong to Plaza Premium and that they are happy with our perfect services.

2025-08-21 08:25:01 UTC

Ma *Gianna

I visited ppg-Nairobi and the warm welcoming i recieved from mary was on top level.she kept smiling a smile that lifted my boring day .She really helped me with my kids in navigating the our stay .i give her a 4 stars .

joannebernardo1 — 2025-08-21 08:25:53 UTC

5 ⭐⭐⭐⭐⭐ for Diamond Lounge Team. They have always been very active and supportive to L&D. Always passionate about growing and learning. Kudos to their leaders and to the whole team. - Trainer Joanne

2025-08-21 08:25:55 UTC

اللاونج جميل الموضفين أجمل و الخدمة ممتازة

2025-08-21 08:28:42 UTC

Trainer Nikki - from nairobi is the best .i love how she corrects me and also happy for me when i have done the right thing .She has a loving and pure soul/thoughts for everyone

5 stars for her

dalafeshat — 2025-08-21 08:29:48 UTC

Diala provides exceptional service at the lounge, making every guest feel comfortable and well cared for. Her warm, polite, and professional attitude ensures a relaxing and enjoyable experience for all travelers. She pays attention to details and always goes the extra mile to meet guests needs. Truly a valuable team member!