ITS Management Process - CSC 08/03/16 by dan https://padlet.com/daniel_jones1/4vc5st15mog1 Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-08-03 13:41:39 UTC 2025-11-24 17:08:44 UTC hello@padlet.com DAILY WORK daniel_jones1 https://padlet.com/daniel_jones1/4vc5st15mog1/wish/117459315 Report out on the following and assign an owner.  Do not problem solve.
CLP staff calling for Password issues other than AD should call 68888, choose the appropriate software option and leave a message.

HH - new logs for Epic:   For new customers logging on to Epic for the first time they will contact Epic via option 7.    Epic will open a ticket.  if they determine a PW reset is in order they will transfer the caller back to the queue telling them to use option1 and reference the ticket.    If Epic determines the issue is account related they will send the ticket to Epic Security


Road blocks: 
                                                                                                             REMINDERS
Please be sure you are filling out your stats call sheets when you get calls for a status requests

Queue this week: Sandra CSC queue ( 3880 Erick, Roberto)
Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for yesterday: ABR 13.25 and FCR 76.49 customer inputs into the help desk portal 547






]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_jones1/4vc5st15mog1/wish/117459315 RECOGNITION daniel_jones1 https://padlet.com/daniel_jones1/4vc5st15mog1/wish/117459316 Discuss achievements/successes/patient stories/Recognition
From the weekly management meeting:

]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_jones1/4vc5st15mog1/wish/117459316 ANNOUNCEMENTS daniel_jones1 https://padlet.com/daniel_jones1/4vc5st15mog1/wish/117459317 Provide global information, celebrations, organizational announcements, birthdays, etc.

I am happy to announce that Jason Cross has been offered a position with with the Network team and has accepted it.    Start date is TBD]]> 2015-12-08 16:57:56 UTC https://padlet.com/daniel_jones1/4vc5st15mog1/wish/117459317