Brainstorming Session on Valyria Improvements by Romeo Russel Somido https://padlet.com/romeosomido/4ubxdssdp54h432v en-us 2023-03-29 23:55:09 UTC 2023-04-12 07:24:27 UTC hello@padlet.com Close monitoring of tickets https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539416186 2023-03-31 05:20:03 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539416186 Monitor tickets near SLA https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539416305 2023-03-31 05:20:10 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539416305 Escalate ticket if needed to address within timeline https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539417352 2023-03-31 05:21:12 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539417352 https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539418019 For ticket allocation: Availability in at least initial review/assessment of the ticket. From there, a realistic assessment is given when it comes to how complex the ticket is and if how much time is needed.]]> 2023-03-31 05:21:56 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539418019 Find a way for a manager to review tickets and suggest improvements or to find examples to share with the team. These may be code-related, best practices, or resources such as websites or Udemy courses. https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539418112 2023-03-31 05:22:02 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539418112 https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539418510 Clarification of tickets with client]]> 2023-03-31 05:22:26 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539418510 https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539418518 Provide consistent updates on tickets. ]]> 2023-03-31 05:22:27 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539418518 Dashboard for tickets https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539418901 2023-03-31 05:22:53 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539418901 https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539419136 Provide clear acceptance criteria.]]> 2023-03-31 05:23:09 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539419136 Share testing procedures or scripts when possible. E.g. Postman queries stored in a repository or Google Drive folder. https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539419262 2023-03-31 05:23:19 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539419262 If a ticket has been replicated or there is a demonstrated possible cause, e.g. error logs match a Stack Overflow post very closely, mark it as a ticket that was "responded to." https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539420422 2023-03-31 05:24:46 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539420422 Assigning advanced tickets so incase a blocker is encountered on current ticket dev could work on other tasks https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539420817 2023-03-31 05:25:14 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539420817 https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539421494 Best if everyone is calibrated when it comes to which tickets are urgent, which ones are about to fall off SLA that would need prioritization. This can be done by having clear SLA details when assigning tickets and possibly ticket comments too.]]> 2023-03-31 05:26:02 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539421494 https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539423836 Perhaps fixes on previous incidents can help provide insights on how to prevent future similar incidents. ]]> 2023-03-31 05:28:44 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539423836 Template improvement. Add comments in JIRA about SLA compliance to improve prioritization. romeosomido https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539426223 2023-03-31 05:31:26 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539426223 Have initial discussions before committing or starting tickets romeosomido https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539436130 2023-03-31 05:40:49 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539436130 Devs to update confluence pages (share screenshots, updates etc) romeosomido https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539446676 2023-03-31 05:53:03 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539446676 Community of Practice for devs :) romeosomido https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539447847 2023-03-31 05:54:27 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2539447847 Devs+TSO: Create and maintain centralized location for helpful links (previous bugs resolved, testing procedures, scripts) in Confluence. romeosomido https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2551253081 2023-04-12 07:06:18 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2551253081 TSO: Ticket management improvements romeosomido https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2551254473 2023-04-12 07:07:53 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2551254473 SM: Create JIRA dashboard for tickets (parameters need to check w/ sir david) romeosomido https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2551259727 2023-04-12 07:12:58 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2551259727 Devs: To have CoP every other week (5-15 mins presentation + 20 mins discussion). Devs to facilitate. Rotating setup. romeosomido https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2551272158 2023-04-12 07:24:20 UTC https://padlet.com/romeosomido/4ubxdssdp54h432v/wish/2551272158