• Done booked the hall for the ROADSHOW TOUR LEADER ZON PANTAI TIMUR at Dewan Seminar Bedaie on 19th October 2024. This was done on the second day of my internship.

  
  

• Called all the participants who registered for the Kelantan event.

• I have been tasked with finding a rental hall for a briefing with Dream Destination in Petaling Jaya on 23rd October 2024. I will reach out to several hall rental vendors to secure a booking for that exact date

  • Suggested Venue:

    1. RUANG Petaling Jaya

    2. The Box - Event Space

    3. SVOFO Meeting Room

    4. MBPJ Multi-Purpose Halls

    5. UPlus Event Space

  
  

• Contact the Venues: Reach out to these venues to confirm availability on 23rd October 2024, inquire about rental rates, and discuss any specific requirements for the briefing.

• Compare Options: Evaluate the venues based on capacity, facilities, location, and cost to determine the most suitable option for the briefing.

• Secure the Booking: Once a venue is selected, proceed with the booking process, ensuring all terms and conditions are clearly understood and agreed upon.

• Action: Ask for confirmation from Tuan Rahmat regarding the venue options and any specific requirements before proceeding with the booking.

1. Learning with Tuan Rahmat (Day 4)

   • MNBOOKING: A vital link for NUH Travel and Tours documents (e.g., invoices, PO, EO, rooming list, sales report).

   • Purchase Order (PO): A document confirming a request for products or services from suppliers (e.g., hotels, airlines, booking).

   • Exchange Order (EO): A document used to exchange a travel product or service due to changes in bookings, cancellations, or modifications.

   • WOW Konsortium: Similar to Dream Destination, they sell travel packages.

   • Alumni Discount: Former customers who used NUH Travel packages are eligible for a 50% discount.

2. Task Updates:

   • Updated Push List: Sent the updated push list to the DD WhatsApp group.

   • Checked Invoice on Deposit Payment: Verified the invoice update on deposit payment with En. Izzat (Salesperson).

   • Created Purchase Order: Created a purchase order from Muezza.

   • Reviewed Purchase Order & Exchange Order Process:

     • For Purchase Orders: Checked and edited Exchange Orders in MNBOOKING, verified tour codes and amounts, and applied discounts. Saved and printed the order.

     • For Exchange Orders: Added new orders, entered supplier details, tour codes, and amounts, and printed the order.

• Revise and update the invoice related to booking the Dewan Seminar Bedaie for the upcoming seminar, "ROADSHOW TOUR LEADER ZON PANTAI TIMUR," which will take place in Kelantan.

• Process a customer refund for the Switzerland travel package. Reach out to En. Nizam from Rahman Brothers Travel will be responsible for overseeing the customer refund process for this specific package. Make sure to gather all.

• Update the PUSH LIST daily and send it to the DREAM DESTINATION WhatsApp group.

• Update the PUSH LIST daily and send it to the DREAM DESTINATION WhatsApp group.

Today Tasks:

• Contact Dewan Bedaie’s rental hall to request the invoice for payment processing.

• Update the PUSH LIST every day and send it to the Dream Destination WhatsApp group.

New Task:

Requested Confirmation from Mr. Adam, COO

• Communicated with Mr. Adam to clarify the status of the 4D3N Hong Kong Disneyland package cancellation.

• Specifically inquired whether the refund for the cancellation will be issued as a full refund or a partial refund, ensuring accurate processing for the customer.

  
  

Updated Freelancer Area Mapping (Ops Admin)

• Reviewed and updated the Excel file titled Mapping Gov (Ops Admin) with the most recent data on areas visited by freelancers.

• Verified accuracy by cross-checking location details and activities to ensure the mapping remains up-to-date and organized.

• Update the PUSH LIST every day and send it to the Dream Destination WhatsApp group.

New Task:

Processed Customer Refund Request (Mr. Suppiah)

• Assisted Mr. Suppiah, a customer requesting a full refund due to insufficient participants for the travel package.

Guided Customer Through Refund Process

• Accompanied the customer to the Customer Service Department to ensure the refund request was processed smoothly and efficiently.

Coordinated Refund Documentation and Approvals

• Upon completion of the refund request, obtained required approvals by:

  • Submitting the form to Tuan Rahmat for signature.

  • Presenting the signed form to Mr. Adam (COO) for final approval.

  • Forwarding the approved form to Mr. Amir (Accountant) for refund processing.

• Update the PUSH LIST every day and send it to the DREAM DESTINATION WhatsApp group.

Task Today:

• Create a purchase order to rent the hall for the ROADSHOW ZON PANTAI TIMUR seminar in Kelantan, send it to Mr. Adam (COO) for signature, forward it to Mr. Halim (CEO) for approval, submit it to Mr. Amir (Accountant) for payment processing, send the payment invoice to Bedaie to confirm the booking, and contact the briefing participants in Kelantan to confirm their attendance.

• Update the PUSH LIST every day and send it to the DREAM DESTINATION WhatsApp group.

Today Task:

• Prepared a comprehensive list of participants registered for the ROADSHOW TOUR LEADER ZON UTARA (Penang) scheduled on 9th November 2024.

• Contacted 43 registered participants individually to confirm their attendance for the event in the Northern Zone (Penang).

• Update the PUSH LIST every day and send it to the DREAM DESTINATION WhatsApp group.

Today Task:

• Communicated with participants to confirm their attendance for the ROADSHOW TOUR LEADER ZON UTARA (Penang) on 9th November 2024 to finalize the attendance list.

• Searched for a rental hall in the Kepala Batas area for the briefing session, with a budget of RM 300.

• Contacted the hall owner to inquire about slot availability on the specified date.

• Found and secured the booking at TK2: The Kapokasmara Centre II ✅

  
  

• Update the PUSH LIST every day and send it to the DREAM DESTINATION WhatsApp group.

Today Task:

• Discussed and negotiated the rental price with the hall owner for the booked venue.

• Approved the rental price and requested an invoice for payment processing.

• Make a purchase order and send it to Tuan Rahmat for a check-up. Send it to En Amir (Accountant) for approval.

• Update the PUSH LIST every day and send it to the DREAM DESTINATION WhatsApp group.

Today Task:

• I attended a meeting with Nuh Travel staff to discuss preparations for the Tea, Treats & Treasures event that will be happening tomorrow.

• Assisted staff in cleaning the office in preparation for the upcoming renovation process.

Tea, Treats & Treasures Event Tasks:

• Assisted staff with tasks needed throughout the Tea, Treats & Treasures event.

• Managed logistics, including carrying and retrieving items from the office for event preparation.

• Set up equipment and ensured all essentials were ready before guests arrived at the Tea, Treats & Treasures event.

• Supported the team in preparing the event venue to ensure smooth proceedings.

• Collaborated with team members to meet the requirements of the Tea, Treats & Treasures event.

• Update the "PUSH LIST" and send it to the DREAM DESTINATION WhatsApp group.

Today Task:

• Tuan Rahmat (Supervisor) was absent due to the opening of a new branch in Johor.

• Handled Inquiry from Kembara Muslim Travel:

• Provided package information comparing Bliss Swiss + Milan vs. Swiss + Milan + Venice.

• Clarified differences in the itinerary and the inclusion of a tour guide at the destination.

• Addressed questions about the presence of a tour leader.

• Coordinated with Nuzha Travel:

  • Verified and confirmed seat availability for the Panorama of Switzerland trip on April 1, 2025 (25 seats available), updating the partner accordingly.

• Update the PUSH LIST every day and send it to the DREAM DESTINATION WhatsApp group.

Today Task:

• Printed five copies of the Surat Tawaran Rakan Travel document as instructed, placed them in envelopes, and organized the documents in the designated mailbox for easy retrieval.

• Update the PUSH LIST every day and send it to the Dream Destination WhatsApp group.

• Update the PUSH LIST daily and send it to the DREAM DESTINATION WhatsApp group.

Today Task:

• Notify the 25 registered participants about the change in the ROAD SHOW ZON UTARA date, which has been rescheduled from November 9, 2024, to November 30, 2024 (Saturday) and then update the attendance list.

• Update the PUSH LIST daily and send it to the DREAM DESTINATION WhatsApp group.

Today Task:

• Request the necessary information from Mr. Kamal to complete the Indian Visa form.

• Confirm with The KAPOKASMARA Centre about changing the hall booking date from November 9, 2024, to November 30, 2024.

• Call all participants to inform them of the new date and request confirmation of their attendance for November 30, 2024.

• Assigned to find a canopy supplier in Johor to provide tents and tables for the grand opening ceremony of the new NUH TRAVEL AND TOURS branch.

• Updated the "PUSH LIST" and sent it to the DREAM DESTINATION WhatsApp group.

Today Task:

• Issued Customer Invoice:

  Created and issued a customer invoice for the England-London-Scotland Tour Package.

• Purchase Order Management:

  Created a Purchase Order for refund processing due to the tour cancellation, excluding the Rhine Falls boat ride.

• Issued a Purchase Order for venue booking at “The Kapokasmara” for the ROAD SHOW ZON UTARA briefing in Penang.

• Internal Communication:

  Sent an email notification to Customer Service and Operations departments to inform them of the package change on behalf of the customer.

  
  

• Task Updated: Canopy Supplier

  • Assigned Task:
    Tasked with finding a canopy supplier in Johor for the grand opening ceremony of the new NUH TRAVEL AND TOURS branch.

  • Vendor Negotiations:
    Initiated and negotiated with multiple canopy suppliers to compare prices and finalize the agreement for tent and table rentals on November 9, 2024. Suppliers approached include:

    1. Sparkles Event

    2. Sutera Canopy

    3. Sewa Khemah JB

    4. Arra Canopy

    5. Sima Event Management

    6. Key Canopy and Services

    7. Zhillan Canopy and Event

    8. William Exhibition

  
  

• Update the "PUSH LIST" and send it to the DREAM DESTINATION WhatsApp group.

Today Task:

Booked and Negotiated Rental for Canopy and Tables

• Coordinated the rental of a canopy and tables for the grand launch of NUH Travel and Tours' new Johor Bahru branch on November 9, 2024.

• Negotiated the rental cost with the vendors to ensure it aligned with the event's budget while meeting quality and quantity requirements.

• Ensured the chosen canopy and tables matched the event’s theme and provided adequate seating and coverage for guests.

• Communicated specific details, such as the event schedule, setup timing, and exact location, to the vendors to avoid any logistical challenges.

Suggested a Reservation Review to Tuan Rahmat

• Recommended that Tuan Rahmat double-check the reservation details with the selected vendors to confirm all arrangements were in place.

• Highlighted the importance of verifying vendor reliability, ensuring timely delivery and setup to avoid any disruptions during the grand launch.

• Update the "PUSH LIST" and send it to the DREAM DESTINATION WhatsApp group.

Today Task:

Confirmation Request for the Booking Process:

• Reached out to Tuan Rahmat, the Supervisor and Head of Department (HOD), to confirm the status of the booking process.

• Specifically inquired whether the booking should proceed to the payment stage or if the reservation should be canceled, depending on any changes or updates in the plan.

• Emphasized the need for timely confirmation to ensure smooth coordination with the vendor and avoid potential delays or miscommunication.

• Update the "PUSH LIST" and send it to the DREAM DESTINATION Whatsapp group

Today Task:

Preparation and Processing of the Second Invoice

• Created a second invoice by duplicating the details and packing of Invoice IV001971 to ensure consistency and accuracy.

• Updated the date on the invoice, changing it from 9th February to 4th February to reflect the revised booking details.

• Utilized the new NUH Travel system (MNEASYBOOKING) to generate the updated invoice, transitioning from the old system to the latest for improved efficiency and record-keeping.

• Sent the generated invoice to Tuan Rahmat for review and approval to ensure all details aligned with company standards and client expectations.

• Upon receiving approval, forwarded the invoice to the designated agent, Balqis Holidays, for their reference and further processing.

Matric No: H21B2487

Year of Study: Final Year

Program: Bachelor of Entrepreneurship (Tourism) with Honors

University: Universiti Malaysia Kelantan

Internship Placement: Nuh Travel and Tours (HQ)

Company Address: 9-2, Jalan PJU 8/3b, Damansara Perdana, 47820 Petaling Jaya, Selangor.

About Me:

Hi! I'm Nur Syifa', a final-year student majoring in Entrepreneurship in Tourism at Universiti Malaysia Kelantan. I'm interning at Nuh Travel and Tours (HQ), a well-established travel agency. I'm excited to see how the theoretical knowledge from my studies applies in a real-world setting, gaining insights into the travel industry and building valuable skills for my future career.

• Update the "PUSH LIST" and send it to the DREAM DESTINATION WhatsApp group.

Updated the "PUSHLIST" and send it to the DREAM DESTINATION Whatsapp group.

Task Update:

Engagement with Puan Nor Azilah

• Contacted Puan Nor Azilah to guide her through filling out the RAKAN TRAVEL form.

• Provided a clear explanation of the fee commitment required and outlined the benefits she will gain by joining the program.

Follow-Up with Balqis Shuhada Holiday

• Followed up regarding the deposit payment for 3 pax, ensuring all pending matters were addressed promptly.

Confirmation and Form Completion

• Received confirmation from Balqis Shuhada Holiday regarding their participation.

• Immediately requested them to complete the Pendaftaran Pakej DD form to finalize the process.

Document Submission to Tuan Rahmat

• Once the forms were completed, forwarded them to Tuan Rahmat for his review and further action.

Refund Process for Encik Rosli

• Sent the REFUND FORM to Encik Rosli, a customer from Manazel Travel Agent under DD, enabling him to select an optional trip refund.

• Ensured the refund process was clearly communicated and streamlined for his convenience.

• Updated the "PUSH LIST" and sent it to the DREAM DESTINATION WhatsApp group

  
  

Today Task:

• Notified CCI Travel HQ about a date change and price adjustment for the Iceland Aurora Hunting - London and Paris Tour (Group Series) to ensure updated details were communicated for their records and planning.

• Updated the "PUSH LIST" and sent it to the DREAM DESTINATION WhatsApp group

  
  

Today Task:

Assignment on the 4D3N Kota Kinabalu - Kundasang Package:

• Communicated with the customer about the 4D3N package itinerary, requesting their feedback on the details.

• Explained changes to the itinerary, adjustments to flight tickets, and details of the optional Island Hopping tour for clarity and agreement.

Discussion with Product Development:

• Engaged with En. Ridwan from the Product Development department to discuss and finalize a quotation for the updated 4D3N KK - Kundasang itinerary to align with customer preferences.

Coordination on a Maldives Package:

• Worked closely with the Dream Destination team (travel agent) to customize a Maldives package as per customer specifications, ensuring it met their requirements for an exceptional experience.

• Updated the "PUSH LIST" and sent it to the DREAM DESTINATION WhatsApp group.

Today Task:

• Customer Inquiries for Dream Destination Packages

  - Assisted four customers with details about various travel packages.

  - Provided information on package prices, available travel dates, and slot availability to help customers make informed booking decisions.

• Consultation on Refunds for Explorasi Cinta and Manazel Tours

  - Consulted with En. Qistina to clarify the refund process for the cancelled Rhine Falls boat trip within the Explorasi Cinta and Manazel tour packages.

  - Note that each affected customer is entitled to a refund of RM 300 for the cancelled boat trip.

  
  

• Cancellation Policies and Fees for Western Europe Trips

  Today, I gained insights into the cancellation terms and policies—two cases of customers cancelling their December 19, 2024 trips to Western Europe. Per the cancellation policy, they must pay a 50% cancellation fee based on the package price. With a package price of RM 10,299 per person, each customer must pay RM 5,049.50. However, they initially paid only an RM 1,000 deposit per person. Regardless, they must still fulfil the payment outlined in the cancellation terms, as Nuh Travel and Tours had already disbursed funds on their behalf. Consequently, the customers are liable to adhere to these terms.

• Updated the "PUSH LIST" and sent it to the DREAM DESTINATION WhatsApp group.

Today Task:

• Connect with Balqis Holding (Ms. Shuhada):

  Reach out to Ms Shuhada regarding the Hong Kong Disneyland package registration form that needs to be filled out.

  
  

• Request Update from Mr Ridwan (Product Department):

  Contact Mr Ridwan to request the latest KK - Kundasang package itinerary.

  
  

• Meet with Mr. Ridwan:

  Meet with Mr. Ridwan to discuss any changes to the KK - Kundasang itinerary. Take notes during the meeting to track specific adjustments or important points he mentions.

  
  

• Create New Invoice:

  In the new Nuh Travel system, create a new invoice number based on the exact details of invoice number 1952. Make sure to:

  • Accurately transfer all details to the new system.

  • Double-check for accuracy to avoid discrepancies.

• Updated the "PUSH LIST" and sent it to the DREAM DESTINATION WhatsApp group.

Task Update:

Pending Tasks:

• Followed up with En. Shazni regarding the KK + Kundasang trip quotation to finalize the details for the package.

• Coordinated with Finance for the refund process for the optional tour adjustments made earlier.

• Reached out to En. Ridwan for updates on the pending quotation for the package.

• Followed up with En. Amir (Accountant) to ensure the refund was processed by the end of the day.

Current Status:

• Awaiting quotations from both En. Shazni and En. Ridwan.

• Finance team was informed, and actions were initiated for the refund process.

• Update the "PUSH LIST" and send it toe DREAM DESTINATION Whatsapp group.

Today Task:

• Contacted En. Amir to request an update on the refund status for the customer (Mr. Suppiah).

• Sent the updated itinerary and quotation for the KK-Kundasang package trip to Encik Shazni.

• Called GLC companies from the list provided by Tuan Rahmat, requesting the email addresses for their HR or Sales departments to propose the company profile.

  
  

• Update the "PUSH LIST" and send it toe DREAM DESTINATION Whatsapp group.

  
  

Task for today:

• Contacted all GLC companies from yesterday’s list:

- Obtained emails for HR or Admin.

- Status: 6 numbers not in service, 3 awaiting callbacks.

• KK Kundasang - Mr. Shazni:

- Awaiting further information from him.

• Full payment for Iceland:

- Sent a reminder.

• Ongoing invoices:

- Reminded customers about full payments and to send passport copies.

• Customer refunds:

  - Checked pending settlements with Finance:

  - Mr. Suppiah:✅

  - Mr. Rosli: ✅

  - Eksplorasi Cinta: ✅

• List of participants for the briefing in Penang:

- Contacted all participants and reminded them about the event on 30 November 2024.

• Updated the "PUSH LIST" and sent it to the DREAM DESTINATION WhatsApp group.

Today Task:

• Sent a MEMO CHANGE DATE to Jom Jelajah Benua (Travel Agent) about the date change for the Eastern Europe and Poland package trip.

• Updated the "PUSH LIST" and sent it to the DREAM DESTINATION WhatsApp group.

• Update the "PUSH LIST" and send it toe DREAM DESTINATION Whatsapp group.

  
  

Today Task:

• Requested a quotation from En. Ridwan, the Product Development Department, for a 6-day, 4-night private tour package to Istanbul, Turkey. This request included specifications for the itinerary, accommodations, and pricing breakdown for client customization.

• Responded to various inquiries from travel agents regarding available travel packages and the maximum number of participants per package to assist them in managing customer expectations and bookings.

• Submitted another request to En. Ridwan to prepare a quotation for a 9-day, 7-night Netherlands & Belgium tour package, ensuring the product team could offer competitive and well-detailed options to prospective clients.

• Update the "PUSH LIST" and send it toe DREAM DESTINATION Whatsapp group.

  
  

New task today:

• Followed up on the quotation requests for Istanbul (6D4N) and Netherlands & Belgium (9D7N), emphasizing the importance of timely responses for agents who were actively promoting these packages to customers.

• Continued addressing agent inquiries to clarify package details, providing prompt and accurate information to maintain strong business relationships.

• Update the "PUSH LIST" and send it toe DREAM DESTINATION Whatsapp group.

Today Task:

• Followed up with En. Ridwan on the Turkey FIT (Free Independent Traveler) package pricing to finalize details for private travelers.

• Contacted a real estate agent in Pulau Pinang to arrange a property viewing for 30 November 2024. The property was being considered for a new branch office to expand the company’s reach.

• Collaborated with Tuan Rahmat to discuss the rental budget and preferred locations for the new office, factoring in accessibility and proximity to key client bases.

• Update the "PUSH LIST" and send it toe DREAM DESTINATION Whatsapp group.

  
  

Today Task:

• Reached out to 21 participants registered for the ROADSHOW ZON UTARA (Pulau Pinang) to confirm their attendance and update the participation list.

• Communicated with Encik Yusoff, the hall supplier, to coordinate the hall setup for the event and ensure all arrangements, such as seating and equipment, were in order.

• Updated and informed Tuan Rahmat about the finalized attendance list and logistical readiness, including banners for NUH Travel and Rakan Travel, to ensure smooth event execution.

• Update the "PUSH LIST" and send it toe DREAM DESTINATION Whatsapp group.

Today Task:

• Contacted Puan Siti (CCI Travel) and Encik Rashid (IG Group Holidays) to gather the names of customers eligible for premium backpack engraving. This initiative was part of a promotion for customers purchasing packages worth RM 9,000 or more.

• Update the "PUSH LIST" and send it to the DREAM DESTINATION Whatsapp group.

Task Today:

• Provided a detailed onboarding session to Mr. Bakri, a new agent for Rakan Travel from Penang, explaining how to navigate the push list system, interpret its data, and use the pitching deck. The pitching deck included common customer FAQs, helping agents provide clear and accurate answers to inquiries.

• Managed office operations while maintaining availability for Mr. Rahmat, who was attending the HOD briefing, ensuring no disruption in daily processes.

• Update the "PUSH LIST" and send it toe DREAM DESTINATION Whatsapp group.

Today Task:

• Conducted a training session for two new Rakan Travel agents, Mr. Imran and Mr. Jamaluddin, focusing on detailed processes for accessing and using company resources, such as the push list and pitching deck, to handle customer questions more effectively.

• Update the "PUSH LIST" and send it toe DREAM DESTINATION Whatsapp group.

Today Task:

• Received a list of 459 Bumiputra/GLC companies from Mr. Rahmat and began sourcing HR contact details and emails to distribute the company profile and marketing materials, aiming to expand corporate partnerships.

• Contacted Mr. Bryan, the real estate agent, to follow up on the Penang office’s tenancy agreement and ensure the invoice was prepared for payment processing.

• Created a customized invoice for a Switzerland trip to ensure transparency and accuracy for the customer’s payment process.

• Coordinated with travel agents handling the Iceland trip to confirm customers had joined the designated WhatsApp group for trip updates and information sharing.

• Update the "PUSH LIST" and send it toe DREAM DESTINATION Whatsapp group.

Today Task:

• Called Mr. Bryan for tenancy agreement and invoice updates: Contacted Mr. Bryan to get the latest updates regarding the tenancy agreements and to ensure the corresponding invoices were accurate and up-to-date for proper documentation and payment processing.

• Double-checked customer details for the Iceland trip: Reviewed and confirmed all details of the customer’s trip to Iceland, including itinerary, accommodations, and payments, to ensure a smooth and error-free travel experience.

• Update the "PUSH LIST" and send it toe DREAM DESTINATION Whatsapp group.

Today Task:

Office Rental in Penang

• Contacted the office rental provider in Penang to confirm the price for the new branch, scheduled to open on 19th December 2024.

• Ensured all required details, including rental terms and conditions, were clarified for smooth finalization.

Cleaner and Contractor Services

• Communicated with Mr. Bryan to arrange cleaner and maintenance (contractor) services for the new branch.

• Requested detailed quotations for both services to ensure timely approval and execution.

• Emphasized the urgency due to the upcoming branch opening and set follow-up reminders to finalize the services.

Swiss Ground Package Update

• Updated Ms. Shida regarding the Swiss ground package.

• Provided the latest details to ensure she has the necessary information for further planning and communication with clients or stakeholders.

Travel Ambassador Coordination

• Reached out to 3 Travel Ambassadors to provide clear guidance on the following:

  • Viewing Package Details: Explained how to locate and view details of travel packages shared in the WhatsApp group.

  • Push List: Clarified its purpose as a daily summary of available packages and updates, ensuring they understand how to use it for pitching to potential clients.

  • Pitching Deck: Briefed them on its content and how it supports client presentations.

  • Telegram Group: Highlighted its role in providing real-time updates and connecting with other ambassadors.

  • Poste Tool: Provided a step-by-step explanation to enhance their ability to use it effectively for promotional purposes.

• Ensured all instructions were easy to understand and actionable, with a focus on improving their confidence and efficiency in their roles.

• Update the "PUSH LIST" and send it to the DREAM DESTINATION Whatsapp group.

Today Task:

Weekly Department Meeting – Business Development

• Attended the weekly meeting to discuss ongoing projects, updates, and targets for the Business Development team.

• Shared progress on the Penang branch opening preparations and highlighted areas requiring immediate attention.

Agreement for Office Rental

• Prepared the agreement documents for the Penang office rental.

• Submitted the documents to the CEO and COO for their signatures to finalize the rental process.

• Followed up to ensure timely approval to avoid delays.

Cleaner and Contractor Services

• Coordinated with Mr. Bryan to arrange cleaner and maintenance (contractor) services for the new branch.

• Requested a detailed quotation for both services and emphasized the urgency due to the branch opening scheduled for 19th December 2024.

• Set follow-ups to ensure all services are confirmed and ready before the opening.

• Update the "PUSH LIST" and send it toe DREAM DESTINATION Whatsapp group.

Today Task:

• Engaged Mr. Bryan to arrange for cleaner and contractor services, requested a quotation, and emphasized the need to expedite the process due to the Penang branch’s scheduled opening on 19 December 2024.

• Update the "PUSH LIST" and send it toe DREAM DESTINATION Whatsapp group.

Today Task:

• Check up the tenancy agreements and ask Mr.Bryan to correct table Schedule A.

• Update the "PUSH LIST" and send it toe DREAM DESTINATION Whatsapp group.

Today Task:

• Followed up with Mr. Bryan to finalize arrangements for cleaner and contractor services, discussing air-conditioning installation and repair costs for the Penang office.

• Consulted with both Tuan Rahmat and Tuan Adam to review and submit the final quotation, ensuring all preparations were on track for the branch opening.

• Update the "PUSH LIST" and send it t DREAM DESTINATIONS Whatsapp group

Today Task:

• Arrange a discussion with Tuan Rahmat to review the entire quotation for the air conditioner installation and related service arrangements. Ensure all the details are reviewed, including costs, scope of work, timelines, and service provider terms. Address any concerns or adjustments needed before finalizing the agreement.

• After confirming the details with Tuan Rahmat, inform Mr. Bryan about the finalized air conditioner arrangement. Provide him with the necessary details and instructions, and request that he prepare the invoice for payment processing. Confirm with him the timeline for issuing the invoice to avoid delays.

  
  

• Update the "PUSH LIST" and send it t DREAM DESTINATIONS Whatsapp group

Today Task:

• Invoice Received and Sent for Review:

  The entire invoice for the air conditioner installation and services has been received from Mr. Bryan. It has been forwarded directly to Tuan Rahmat for review and approval. Once he confirms the details are accurate and acceptable, proceed with the next steps.

• Prepare a Purchase Order for Payment Processing:

  After receiving approval from Tuan Rahmat, prepare a purchase order (PO) for the finance department. Ensure that all details, including the invoice number, amount, and service description, are accurately included to facilitate smooth payment processing.

• Payment Received and Sent to Mr. Bryan:

  The payment for the air conditioner services has already been received. It has been forwarded to Mr. Bryan to complete the transaction. Ensure Mr. Bryan confirms receipt of the payment and updates the status of the work accordingly.

• Location: Plaza Vads (iSpace)

• The office will remain closed for the day due to the townhall meeting.

Today Task:

• Request Updated Services Maintenance from Encik Bryan (Pulau Pinang Branch)

  Contact Encik Bryan for the latest updates regarding the maintenance services at the Pulau Pinang branch. Confirm any recent work completed, ongoing tasks, or pending issues that require attention.

• Forward Updates to Tuan Rahmat:

  Compile the maintenance updates Encik Bryan provided and forward them to Tuan Rahmat. Ensure all relevant details are included to keep him informed about the progress at the Pulau Pinang branch.

  
  

• Update the "PUSH LIST" and send it t DREAM DESTINATIONS Whatsapp group

Today Task:

• Check Progress with Mr. Bryan (Penang Branch):
  Follow up with Mr. Bryan to get an update on the progress of work at the Penang branch. Verify the current status of the remaining tasks and ensure everything is on track. Clarify if there are any challenges or delays and discuss steps to resolve them if necessary.

• Request an Invoice for Payment:
  Contact the relevant party to request the invoice needed for processing the payment. Ensure that all required details (e.g., services rendered, agreed amount, and payment terms) are included on the invoice for smooth and timely processing.

• Update Mr. Rahmat on Today's Progress:
  Prepare a summary of the progress made today and share it with Mr. Rahmat. Highlight completed tasks, any ongoing work, and pending items requiring attention. Ensure that he is fully informed about the status of the Penang branch.

• Penang Branch Progress Status:

  • Cleaner: Completed

  • Ceiling: Completed

  • Air Conditioning Installation: Completed

  • Landlord's Signatures: Pending

• Update the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp group.

Today Task:

Coordinate with Penang Branch Staff:

• Communicate with the staff at the Penang branch to ensure the premises are being monitored.

• Instruct them to tidy up any areas that require attention and prepare the space for any potential visits or UNIFI calls.

• Verify that everything is in order to handle any inquiries or maintenance effectively.

Customer Communication (Puan Siti – Pano Swiss Package):

• Reach out to Puan Siti to inform her that the dates for the Pano Swiss package have been closed due to the trip exceeding the group quota.

• Send her a detailed memo explaining the situation and offer alternative package options.

• Kindly request that she finalize her decision and inform the company by December 23, 2024, to ensure a smooth transition.

Find a Provider for 12x4 Signs in Penang:

• Search for potential providers for 12x4 signage near the Penang branch.

• Collect a list of quotations, including pricing, materials, and lead times.

• Compile the information into a clear document and forward it to Tuan Rahmat for his review and approval.

• Update the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp group.

  
  

Today Task:

• Engage with Puan Siti to review and discuss the proposed modifications to the existing package.

• Contact the signboard provider in Penang to review the initial quotation provided. Discuss and negotiate the pricing, ensuring it aligns with the company’s budget and requirements. Confirm the design, materials, and additional specifications to finalize the deal while securing the best value.

  
  

• Update the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp group.

Today Task:

• Reach out to Balqis to coordinate inviting all customers who have registered for the trip to join the WhatsApp group. The group will be a platform for sharing updates, itineraries, and important trip-related information. Confirm with Balqis that all customers have been added to the group.

• Liaise with Balqis regarding the customer(s) who require a new passport. Obtain the necessary details, such as the customer's name and current status, and follow up on the steps needed to ensure the passport is ready before the trip. Coordinate effectively to avoid any delays in the process.

  
  

• Update the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp group.

Today Task:

• Follow up with Tuan Adam to confirm the ticket details for the Bliss Swiss Milan package scheduled for 27 January 2025. Once confirmation is received, update the customers promptly with the necessary information, including any changes or additional details they may need.

• Reach out to the customers registered for the Spain-Morocco-Portugal package and gather their names to prepare personalized measurements or engravings for the travel bags. Ensure all names are collected accurately to avoid errors during the customization process.

• Support the Sales Department in organizing and preparing for the upcoming Go Travel Event. This may include tasks such as setting up materials and ensuring that all necessary arrangements are completed in advance for a smooth and successful event.

• Update the "PUSHLIST" and send it ti DREAM DESTINATION Whatsapp group.

Today Task:

• Reach out to Mr. Bryan to check on the status and progress of the tenancy agreements. Confirm if there are any updates, pending approvals, or documents required to finalize the agreements. Ensure that we have a timeline for completion and clarify any outstanding issues.

• Draft and email Ms. Shida requesting a quotation for the West Europe package. Include all relevant details such as the travel dates, number of participants, budget, and any specific requests (e.g., "no meals" or "no guide required"). Kindly emphasize the urgency of the request and request a response as soon as possible.

• Contact Perbadanan Bekalan Air Pulau Pinang (PBA) to gather information on applying for a new account, as the previous account has been suspended. Confirm the required documents, processing fees (if any), and the estimated timeline for activating the new account. Take note of any additional steps that might need to be completed to avoid delays.

• Update the "PUSHLIST" and send it ti DREAM DESTINATION Whatsapp group.

Today Task:

• Prepared a quotation for the Eastern Europe package and sought approval from Tuan Rahmat. This step ensured that the pricing details were accurate before presenting them to clients. For agents under Dream Destination, issuing invoices beforehand is necessary as formal documentation is required by the company for payment processes

• Update the 'PUSHLIST' and send it to DREAM DESTINATION Whatsapp group

Today Task:

• Settle the date change form for the customer with Invoice 1877 (Korea Winter) and obtain Tuan Adam's signature. After that, send an email to the operations team.

• Communicate with the Penang branch staff regarding bathroom repairs and matters with PBA.

• Deal with the customer regarding the package change from Panorama of Switzerland to Swiss-Milan-Venice. Calculate the quotation with Tuan Rahmat.

  
  

• Update the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp group.

Today Task:

• Settle the package changes for Invoice 691 and Invoice 1303, and request the customers to update whether they would like to proceed with a different package or request a refund.

• Had a discussion via call with Puan Siti Rogayah regarding her package change and the discount she received. The customer decided to switch to the Bliss Swiss Milan package. Through this, I learned that handling customers is not an easy task. There are many challenges and demands to deal with. At the same time, I realized that sometimes we need to be firm because if that's the best we can offer, then that's all there is to it.

• Update the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp group.

  
  

Today Task:

• Settle the date change form for the customer with Invoice 2089 (6 WEST EUROPE) and obtain Tuan Adam's signature. After that, send an email to the operations team.

• Contacted Encik Saidi about the Umrah Cairo package for participants who wanted to extend their stay. This was to provide them with clear information about the extension options and address any questions about logistics, accommodation, or costs.

• Sent an email to the operations team to request amendment forms for INV1303 and INV691. These forms were needed to fix errors in the invoices and ensure accurate records for payment processing and customer follow-up.

• Update the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp group.

Today Task:

• Prepared a quotation for the Eastern Europe package and asked for approval from Tuan Rahmat. This step ensuredthe pricing was correct before sharing it with customers. For agents under Dream Destination, invoices must be issued first as the company requires formal documents for payments.

• Emailed Cik Shida from the Product Development Team to request ground pricing for Turkiye based on a customer’s custom itinerary. This was done to provide the customer with an accurate and tailored travel package.

• Update the "PUSH LIST" and send it to DREAM DESTINATION Whatsapp Group.

Today Task:

• Communicated with Encik Saidi regarding the Umrah Cairo package for participants intending to extend their stay. This task was undertaken to provide precise information about extension options and to address inquiries related to logistics, accommodations, and associated costs.

• Sent an email to the Operations Team requesting amendment forms for invoices INV1303 and INV691. The purpose of this task was to rectify errors in the invoices, ensuring accurate documentation for payment processing and effective customer service follow-up.

• Update the "PUSH LIST" and send it to DREAM DESTINATION Whatsapp Group

Today Task:

• Prepared a quotation for the Eastern Europe package and sought approval from Tuan Rahmat. This step ensured that the pricing details were accurate before presenting them to clients. For agents under Dream Destination, issuing invoices beforehand is necessary as formal documentation is required by the company for payment processes.

• Sent an email to Cik Shida from the Product Development Team to request ground pricing for Turkiye, customized to a client’s specific itinerary. This request aimed to provide the client with an accurate and personalized travel package.

• Update the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp Group

Today Task:

• Requested a quotation from Tuan Rahmat for a Budapest Balkan package for 15 participants. This task aimed to provide a competitive and customized offer for the group.

• Assisted a new travel agent from Makkaway Agency in joining the Dream Destination consortium. This task supported the expansion of the company’s network and contributed to increased business opportunities.

• Update with Shuhada Balqis regarding the submission of the customer passport and the completion of full payment for the Hong Kong Disneyland package. This ensured all necessary arrangements were finalized on schedule.

• Updated Encik Saidi about pending package details, explaining that updates would be provided once the relevant pricing was confirmed. This maintained transparency and effective communication.

• Emailed the Operations Team to request an amendment form for invoice INV2087. The objective was to correct errors in the invoice and maintain accurate records.

• Prepared a commission form and forwarded it to the Finance Department. This step was necessary for documenting and processing commissions, ensuring accurate financial reporting and appropriate team compensation.

• Update the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp Group

Today Task:

• Update with En Shazni regarding the submission of the customer passport and visa for the KOREA WINTER trip. This ensured all necessary arrangements were finalized on schedule.

• Update the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp Group

• Updated the "PUSH LIST" and send it to DREAM DESTINATION Whatsapp group.

Today Task:

• Contacted the travel agent from Go2Travel: Discussed the process and requirements for joining the Dream Destination (DD) consortium, providing detailed information about the benefits, responsibilities, and next steps to ensure clarity and encourage participation.

• Confirmed the booking for Perangsang Vacation: Finalized the reservation details for their Eastern Europe package to ensure all arrangements were accurate and aligned with the client’s preferences, and communicated the confirmation to the respective parties.

• Communicated with Travel Ambasaddor: Followed up with Travel Ambasaddor to confirm their interest in joining the consortium, provided a detailed briefing on the partnership terms, and ensured they had all necessary information to proceed with the onboarding process.

• Checked the Penang branch budget on Excel: Reviewed and analyzed the financial budget for the Penang branch to ensure proper allocation of resources and identify any discrepancies or areas requiring adjustment.

• Coordinated with Balqis Shuhada Travel: Verified the customer’s registration for their travel package and confirmed their addition to the designated WhatsApp group to streamline communication and ensure they received all relevant updates.

• Emailed the change form to the operations team: Sent the amendment form to the operations team to facilitate the necessary updates for invoice corrections and ensure accurate record-keeping for seamless operations.

• Updated the "PUSH LIST" and send it to DREAM DESTINATION Whatsapp group.

Today Task:

• Prepared an invoice for Aifar Vacation:

  Created an invoice for 15 participants booking the Balkan 3 Countries package, ensuring all costs, terms, and details were accurately documented for clear communication and prompt payment processing.

• Responded to travel agent inquiries

  Addressed various questions from travel agents throughout the day regarding the Balkan 3 Countries package, including itinerary details, pricing, inclusions, and booking procedures, ensuring they had the information needed to assist their clients effectively.

  
  

• Updated the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp group

Today Task:

• Followed up with Aifar Vacations: Reached out to the customer to request an update regarding their interest or confirmation for the Balkan 3 Countries package to ensure smooth progress in the booking process.

• Reviewed the budget for the Penang branch: Checked the allocated budget for the Penang branch and informed Tuan Rahmat about the current financial status to facilitate effective planning and decision-making.

• Contacted Greatsign company: Discussed the signboard installation process with Greatsign, including scheduling, design specifications, and installation requirements, to ensure timely completion of the project.

• Updated the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp group.

Today Task:

• Updated Kopetro about flight details

  Communicated with Kopetro to provide the latest flight details and requested an update from the customer regarding their decision on the flight change to ensure alignment with their travel plans.

• Resolved booking system issue for Pano Swiss Identified a major issue where the customer’s name did not appear in the Pano Swiss booking system for the 25 January 2025 trip, immediately searched for an alternative ticket, and informed the operations and booking team to rectify the problem promptly.

• Updated the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp group.

Today Task:

• Contacted Speed2u - Sennego regarding the application rejection: Called Speed2u - Sennego to inquire why the application form for entering the tender was rejected and requested clear guidelines on the necessary corrections or additional requirements to ensure successful submission.

• Requested Mr. Rahmat for the Malaysian Financial Certificate: Asked Mr. Rahmat to update the Malaysian Financial Certificate on the Speed2u website to fulfill one of the key requirements for the tender application.

• Followed up on the deposit for the Balkan 9 Countries package: Reached out to Aifar Tour Sdn Bhd to check the status of the deposit payment for 15 participants booking the Balkan 9 Countries package to ensure timely processing and confirmation of the booking.

• Updated the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp group

Today Task:

• Updated the Penang branch rental invoice: Provided the updated rental invoice for the Penang branch to the HR department to ensure accurate record-keeping and facilitate timely payment processing.

  
  

• Updated the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp group.

• Updated the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp group.

Today Task:

• Collected Cheque from MK LAND

• Contacted Sunway Lagoon:
  Inquired about the availability of open-date night tickets for a group of 12 pax as a gift. Asked for the following details:

  • Ticket price for open-date night tickets.

  • Terms and conditions for open-date tickets.

  • Whether there are any special packages or discounted rates available for travel agents like us.

• Updated the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp group.

Today Task:

• Call Muezza staff to provide information about Sunway Lagoon tickets for February 8.

• Handle customer inquiry regarding the Korea trip (MuslimTravelBug), specifically about the price for a single room.

Updated the "PUSHLIST" and send it to DREAM DESTINATION Whatsapp group.

Today Task:

On my last day, have a discussion with Tuan Rahmat to:

• Review my performance during my time at the company.

• Receive feedback for future improvements and career development.