> Official website: Regularly update the product catalog and quantity and connect the API with the ERP S/4HANA system. If the product warehouse department announces that a product is out of stock, the staff in charge will update the status "Out of stock".

> E-commerce platform (Shopee): create a store on Shopee and register Shopee Mall to access Shopee's API key to connect to the SAP HANA ERP system to synchronize product management on the system

After adding to the cart, the customer accesses “Cart” to view the product they want to buy and selects “Buy”

Note: (*) means that information is required to be filled in

> Official website: If you pay by Bank transfer, you will be automatically transferred to ZaloPay to transfer the amount you buy the product, but if you pay by COD, the system will automatically notify you of success and send an invoice via email. After paying by one of the two payment methods above, the email will automatically send the customer an invoice with order payment information and Trung Nguyen Legend staff will call you to confirm the order about 3 - 6 hours after placing the order. After confirmation, the order will be given to the shipping units cooperating with Trung Nguyen Legend to transport the goods, at the latest 36 hours

> Shopee: The payment method is the same as the Official website. If you buy on Shopee and pay through the above methods, the customer only needs to wait 1-2 days depending on the location and the Shopee system will automatically select the shipping unit to pick up the goods at the warehouse of Trung Nguyen Legend Group and deliver the goods.

+ Customer information (full name, phone number, address, ...) is complete and clear. Payment method is successful (for prepaid orders via ZaloPay e-wallet, bank card, COD).

+ Valid delivery address (not wrong area, missing house number, not outside the shipping area).

The confirmation content includes:

+ Order code.

+ Product name, quantity, price.

+ Payment information.

+ Delivery address and expected time.

-Packaging products by standard packaging, sealing, recipient information, bill of lading, etc.

-The customers' goods will be contacted to the maximum delivered in 2 times (in case the first delivery fails, there will be contact staff to arrange the 2nd delivery schedule with the customer. The staff will try to contact again in the next 24 -hour work, in case it is still unable to contact or not receive any feedback from the customer, the order will be no longer effective.

-To check information or order status, customers can use the order number sent in the confirmation letter and check with the customer care department or the hotline for information to check information

-After successful ordering customers can check the status and number of products in the order. And make the selection of forms of "direct payment when receiving goods", "Payment via Momo, ZaloPay e -wallet", "Payment via bank account" ...

-Delivery time of other areas ranges from 3-7 days depending on the geographical location.

-Delivery time is calculated from the successful payment for the form of bank transfer or e -wallet payment, or the time to confirm the order successfully when paying COD.

*Note: Trung Nguyen Legend Café reserves the right to change the delivery time in some cases of force majeure such as bad weather, unfavorable traffic conditions, damaged vehicles on delivery roads, problems during the process of exporting. TN will actively contact customers to notify in the above cases.

- With orders purchased on e -commerce floors (Shopee, Lazada, Tiki), the policy of returning/refund according to the regulations of the floor but still supported by Trung Nguyen Legend.

* Note: If you buy directly at Trung Nguyen Legend shop, usually just bring invoices and products to the store to change (without video). If the product is defective purchased from e -commerce channels, it is necessary to comply with the regulation of the exchange and exchange policy of those e -commerce channels. For example, when you buy goods at Shopee, you need to record Unboxing videos when receiving goods as evidence if the complaint arises (such as defective goods, broken, wrong products).

* Return conditions:

- Customers have paid but did not receive the product, or did not receive all the products that have been set, or received the product of fake and counterfeit goods;

- The product is defective or damaged during transportation;

- False product delivery to buyers (for example: wrong size, wrong color, etc.);

- Customers' products receive distinct differences compared to the information provided in the product description;

- Returned products are not products restricted from returning goods;

- The company has agreed and agreed for customers to return the goods.

- The process of transparent warranty, with supporting customer service center.

- The customer care team is trained to respond quickly and resolve complaints within 24 hours.

- On YouTube/Website, there is a video of detailed instructions for preparing and preserving coffee, helping customers to experience better.

- Send personalized email marketing: Suggestions of new products, seasonal gifts combos.

- Event, Workshop on Coffee (Offline / Online) to maintain cohesion with customers

- Create different from the opponent, because not only selling products but also sells "energy coffee and coffee coffee".

- Contribute to long-term brand value in the fierce competitive coffee market.